I recently reached out to Lockly support regarding an issue with my lock and had the pleasure of speaking with John. He did an awesome job troubleshooting, solved the problem right away, and processed... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We just installed our deadbolt to our new doors. Once the installer left we noticed the lock wasn’t working for the electronic keypad. My husband tried to troubleshoot and we still had issues. We reac... Se mer
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I actually hired a contractor to install my Lockly Visage Smart Lock and after several attempts the lock was not properly functioning. I call for support and Den called me on FaceTime and she walked... Se mer
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The helpdesk system has multiple ways to communcate so if they are busy on the phone I could still get help with my issue. The AI system was able to help me get enough information to fix my problem. I... Se mer
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Företagsinformation
Skrivet av företaget
At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkeley, our founder recognized the potential for a Silicon Valley-based property technology company. This, along with decades of successful international high-tech manufacturing and development experience, has inspired Lockly's innovative global product portfolio.
Kontaktuppgifter
2024 Macopin Rd., Unit F, 07480, west milford, USA
- 4159109522
- biz@lockly.com
- lockly.com
4,9
Utmärkt
950 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My initial call was not very pleasant
My initial call was not very pleasant, but the follow-up call was great. My issue was resolved to my satisfaction!
20 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your feedback. We're sorry to hear that your initial experience was not as pleasant as it should have been, but we're glad that the follow-up call provided the support you deserved. Most importantly, we're pleased that your issue was resolved to your satisfaction. We appreciate your honesty and the opportunity to make things right, and we'll use your feedback to continue improving our customer experience.
Representatives were available 24 seven…
Representatives were available 24 seven in very responses on the chat. I was able to get what I needed within five minutes. It was great!
5 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your fantastic review! We're thrilled to hear that our team was available when you needed assistance and that you were able to get the help you needed so quickly. Providing fast, responsive support is very important to us, and we're glad your experience was a great one. We appreciate your feedback and thank you for choosing us!
Lockly human to the rescue!
The AI bot was helpful but we ended up being transferred to an actual human, Alex, and she was great! She was very patient while we discovered a problem on our end which led to the ultimate solution. My lock is running perfectly again!
4 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the wonderful review! We're so glad our AI assistant was able to help get things started and that Alex was able to provide the personalized support needed to resolve the issue. We appreciate your patience throughout the troubleshooting process, and we're delighted to hear that your lock is running perfectly again. We'll be sure to share your kind words with Alex. Thank you for choosing us!
Svar från Lockly
Thank you for your 5-star review! We're delighted to hear that you found our service fast, efficient, and patient. Providing a smooth and positive experience is always our goal. We appreciate your feedback and look forward to assisting you again in the future!
The customer service agents are very helpful.
The customer service agents are very knowledgable and professional.
4 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your 5-star review! We're thrilled to hear that you found our customer service team knowledgeable and professional. We take great pride in providing exceptional support, and your kind words mean a lot to us. We appreciate your feedback and look forward to serving you again in the future!
Fantastic customer support after I sent…
Fantastic customer support after I sent them a wildly vague request for help
3 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for the 5-star review! We're glad we could help, even with a request that started out a little vague. 😊 Our team is always happy to work through the details and find the right solution. We truly appreciate your kind words and your trust in us!
Outstanding product and phenomenal service!
Outstanding, multifunctional product - I love it! Lockly also has the most phenomenal customer service, which is almost unheard of these days. It truly was a pleasure to deal with these professionals, who promptly solved the issue without placing blame on me (yes, it was my fault, but they gracefully kept that to themselves lol). Really love this company!
30 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for the amazing review! We're delighted to hear that you're loving your Lockly product and that our support team was able to quickly resolve the issue for you.
We believe that great customer service is about finding solutions and making the experience as smooth as possible, so your kind words mean a lot to us. We'll be sure to share your feedback with the team—they'll be thrilled to know their efforts made such a positive impression.
Thank you for choosing Lockly and for taking the time to share your experience. We truly appreciate your support!
Micha did a great job solving my issue…
Micha did a great job solving my issue efficiently and professionally.
3 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the wonderful feedback! We're delighted to hear that Micah was able to resolve your issue efficiently and professionally. We'll be sure to pass along your kind words—recognition like this means a lot to our team.
We appreciate you taking the time to share your experience and thank you for choosing us!
Svar från Lockly
Thank you for the great review! We're so glad to hear that you found our team helpful, quick, and knowledgeable. Providing efficient and reliable support is what we strive for, and it's wonderful to know we delivered a positive experience.
We truly appreciate your feedback and your support!
Weird problem handled professionally.
Gie was very friendly and kind. She addressed my problem with professionalism and solved my problem in a timely manner.
3 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your wonderful feedback! We're delighted to hear that Gie provided friendly, kind, and professional service while resolving your issue promptly. We'll be sure to share your kind words with her—she'll be thrilled to know her efforts made such a positive impact.
We appreciate you taking the time to share your experience and thank you for choosing us!
Great Customer Service
Great Customer Service, she was really patient and really attentive. Thank You so much for the help.
3 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your kind review! We're so pleased to hear that you had a great customer service experience. Patience and attentiveness are qualities we value highly, and we're glad our team was able to provide the support you needed.
Thank you for taking the time to share your feedback. We truly appreciate your support and are always here to help!
I want to give a shout out to John D at…
I want to give a shout out to John D at Lockly in helping me resolve a difficult matter with my new Lockly device.
John was patient and guided me me to a successful resolution.
Thank you John D and the Lockly team!
31 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for taking the time to share your experience! We're thrilled to hear that John D was able to help you resolve the issue with your new Lockly device. His patience, expertise, and commitment to finding a solution are qualities we greatly value, and we're glad they made a difference for you.
We'll be sure to pass along your kind words to John and the rest of the team. Thank you for choosing Lockly, and we're delighted we could help get everything working successfully!
Good Customer Service
After nearly an hour of being on the phone with the rep helping me set up an unwilling to pair Lock, we were finally able to get things set up. Thank you John for your patience and drive to help me! You were great!
1 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your kind words and for taking the time to share your experience. We're glad John was able to help get your lock set up, even though it took some extra troubleshooting. We know how frustrating technical issues can be, and we're pleased that John's patience, dedication, and commitment to finding a solution made a positive difference. We'll be sure to share your feedback with him. Thank you for choosing us, and please don't hesitate to reach out if you need any further assistance!
Svar från Lockly
Thank you for your review! We're glad we could provide a quick and easy fix. We appreciate your support and are here if you ever need assistance again!
He was patient
He was patient, very understanding, and quick with the a solution to fix the problem. Would definitely recommend solving any problems he specializes in.
2 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your wonderful feedback! We're delighted to hear that your experience was positive. We'll be sure to share your kind words about his patience, understanding, and quick problem-solving skills. We truly appreciate your recommendation and are always here to help whenever you need us!
I wasn’t sure if extension kit would…
I wasn’t sure if extension kit would work but I was able to text and figure it out. Then they promptly ordered for me. Great service!
2 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your feedback! We're glad we could help you determine that the extension kit would work and get your order placed quickly. It's great to hear you had a positive experience with our team. We appreciate your support and look forward to assisting you again in the future!
Hassle Free
This experience was great because I am not tech savvy and the representative was patient and professional through all my flaws. You go girl.
2 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your wonderful review! We're so glad to hear you had a great experience. Our team strives to provide patient and professional support for every customer, and we're thrilled that our representative made you feel comfortable throughout the process. We'll be sure to pass along your kind words. Thank you for your support!
Svar från Lockly
Thank you for your review! We're delighted to hear you received great customer service. We appreciate your support and look forward to assisting you again in the future!
Emma was absolutely amazing ?
Emma was absolutely amazing. She was first kind then extremely patient. I was very frustrated as I was inconvenienced by my door not allowing me to enter my home. Miss Emma worked with me to get my issue resolved. She even used what's app so she could call and see my lock to troubleshoot the situation. Although frustrated and disappointed in the performance of my lock for the second time in 3 months. Miss Emma saved the day and fixed my issue. She deserves 10 stars ! Thank you again Miss Emma
31 maj 2026
Omdöme utan inbjudan
Svar från Lockly
We’re truly sorry to hear about the inconvenience you faced with your lock, especially given that it has happened more than once in a short period. That said, we’re very glad Emma was able to step in and assist you so effectively.
Her kindness, patience, and willingness to go the extra mile—including troubleshooting with you over WhatsApp—reflect the level of care we strive to provide every customer. We’ll be sure to share your wonderful feedback with her; she will be thrilled to know she made such a positive impact during a frustrating situation.
We appreciate your honesty and your continued trust in Lockly, and we remain committed to ensuring your experience improves moving forward.
Svar från Lockly
We're delighted to hear that you received quick assistance and a prompt resolution to your issue. Customer satisfaction is our top priority, and it's wonderful to know that your experience met your expectations.
We truly appreciate your support and thank you for choosing Lockly. If you ever need assistance in the future, we're always here to help!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.