I recently reached out to Lockly support regarding an issue with my lock and had the pleasure of speaking with John. He did an awesome job troubleshooting, solved the problem right away, and processed... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We just installed our deadbolt to our new doors. Once the installer left we noticed the lock wasn’t working for the electronic keypad. My husband tried to troubleshoot and we still had issues. We reac... Se mer
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I actually hired a contractor to install my Lockly Visage Smart Lock and after several attempts the lock was not properly functioning. I call for support and Den called me on FaceTime and she walked... Se mer
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The helpdesk system has multiple ways to communcate so if they are busy on the phone I could still get help with my issue. The AI system was able to help me get enough information to fix my problem. I... Se mer
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Företagsinformation
Skrivet av företaget
At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkeley, our founder recognized the potential for a Silicon Valley-based property technology company. This, along with decades of successful international high-tech manufacturing and development experience, has inspired Lockly's innovative global product portfolio.
Kontaktuppgifter
2024 Macopin Rd., Unit F, 07480, west milford, USA
- 4159109522
- biz@lockly.com
- lockly.com
4,9
Utmärkt
950 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lockly Secure Pro with fingerprint…
Lockly Secure Pro with fingerprint reader is a high quality smart lock with great features. The lock's app is user friendly which makes it easy to add/delete users. In addition to producing a great lock, Lockly also has outstanding customer service for any issues.
29 maj 2026
Omdöme utan inbjudan
Svar från Lockly
We're thrilled to hear that you're enjoying your Lockly Secure Pro and finding the fingerprint access and app easy to use. We designed the app to make managing users as simple and convenient as possible, so it's great to know that it has been a positive experience for you.
We're also especially grateful for your kind words about our customer service team. Providing both innovative products and exceptional support is at the heart of what we do, and we're delighted that we've been able to meet your expectations.
Thank you for choosing Lockly and for sharing your experience with others. We truly appreciate your support!
Just an amazing company
Just an amazing company. They are always attentive to their customers' needs, respond quickly, and provide the personal touch of speaking with a real person rather than AI. Their commitment to excellent customer service truly stands out.
I would highly recommend them to anyone. Thank you for all that you do—it is sincerely appreciated.
Sal Velazquez
30 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your kind words, Sal!
We're truly grateful for your support and are delighted to hear that you've had such positive experiences with our team. Providing responsive, personalized service is something we take great pride in, and it's wonderful to know that our commitment to being available and attentive has made a difference.
Your recommendation means a great deal to us, and we'll be sure to share your feedback with our team. Thank you for choosing Lockly and for taking the time to share your experience.
Superb locks and customer service.
My customer service representative, Gie, was amazing. I was just outside of my warranty period but LOCKLY still took great care of me. They were able to come up with a replacement unit and processed the shipment the same day. I have been super impressed with the multiple LOCKLY locks we use at our house and now I can say their customer service is just as impressive.
29 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your wonderful review! We’re delighted to hear that Gie provided such exceptional support and that your experience reflected the level of service we strive to deliver.
At Lockly, we value our customers and always aim to find the best possible solution, even when a product is outside of its warranty period. We're glad we were able to assist with a replacement and get it shipped out quickly.
It’s especially rewarding to know that you’ve been impressed not only with your Lockly locks but also with our customer service team. Thank you for your continued trust and loyalty. We truly appreciate your support and look forward to serving you for years to come!
Representative was very patient and…
Representative was very patient and understanding to my frustration coming home after a long night at work to find my lock was not working. She did everything she could to solve the problem.
28 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your kind 5-star review! We’re sorry you had to deal with a lock issue after a long night at work, but we’re very glad our representative was patient, understanding, and able to do everything possible to help resolve the problem. Your feedback means a lot to us, and we truly appreciate your support!
My problem connecting to wifi was…
My problem connecting to wifi was resolved very efficiently and I was assisted further with the biometric unlock. Customer service was friendly and resolved my issue quickly.
28 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the wonderful 5-star review! We’re glad to hear your WiFi connection issue was resolved efficiently and that we could also assist you with the biometric unlock. It’s great to know our customer service team was friendly and able to resolve everything quickly. We truly appreciate your feedback and support!
Svar från Lockly
Thank you so much for the 5-star review! We’re thrilled to hear you had the best customer service experience. Your support means a lot to us, and we look forward to serving you again soon!
Great customer service!
Both customer representatives that have taken my call have been courteous, patient, polite, and taken the time to explain everything I asked them
28 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the wonderful 5-star review! We’re so glad to hear both of our customer representatives were courteous, patient, and polite while taking the time to answer all your questions. Providing clear and helpful service is very important to us, and we truly appreciate your kind words and support!
Having someone to talk me through my…
Having someone to talk me through my issue and get it resolved was great.
27 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the 5-star review! We’re so happy to hear that having someone walk you through the issue and help get it resolved made for a great experience. Providing supportive and reliable service is what we strive for, and we truly appreciate your feedback!
Needed help setting up my Lockly lock
I had a very difficult getting my Lockly Lock to connect to the internet. I contacted the company and they were very quick with customer response. After some troubleshooting attempts with them it was determined my Lockly Hub was not working so they sent another. Today with the help of a Lockly associate I was able to get connected and all is working well.
26 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for the 5-star review! We understand how frustrating connectivity issues can be, and we’re glad our team was able to help identify the issue and get everything up and running for you. We truly appreciate your patience throughout the troubleshooting process and are happy to hear your new Lockly Hub resolved the problem. Thank you for choosing Lockly!
Great support…
When they couldn't support the loss of our keys, they replaced the whole unit. The Lockly design only has one default which is their concentration on security at the expense of convenience. They also have a reliability problem with their Wi-Fi design requiring local power cycling way too often.
That's okay but cumbersome. Their tech support is first class and a welcome relief given the current times. I highly recommend these smart locks and I have managed them remotely from thousands of miles away.
20 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for taking the time to share your detailed feedback and experience with Lockly. We’re glad we were able to help by replacing the unit and that our technical support team provided the level of service you deserved.
We also appreciate your honest feedback regarding convenience and Wi-Fi reliability, as insights like these help us continue improving our products and user experience. It’s great to hear that despite the challenges, you’ve been able to successfully manage your locks remotely from thousands of miles away and continue to recommend Lockly to others.
Thank you again for your support and for choosing Lockly!
Employer would love to have someone like her
The representative was very patient with us and specifically with someone like me who’s technology is not my strength. She took the time to explain step by step how to set up our lock.
25 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your wonderful feedback! We’re so glad to hear our representative was patient and took the time to walk you through the setup step by step. We understand technology can sometimes feel overwhelming, and we’re always happy to help make the process as easy and comfortable as possible. Thank you for choosing Lockly!
The agent was helpful and gave me the…
The agent was helpful and gave me the best recommendation and solution to my existing Lockly lock
problem or issue with the dead vision hub.
25 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing your experience with us! We’re happy to hear our agent was able to provide a helpful solution and the best recommendation for your existing Lockly lock and Vision Hub issue. We truly appreciate your support and thank you for choosing Lockly!
Lockly gave me a significant discount…
Lockly gave me a significant discount to keep Us as customers. We had a lock that was no longer working and was out of warranty. They stuck behind their products and the customer service was exceptional! Thank you!
26 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your kind words and continued support! We’re glad we were able to help and keep you part of the Lockly family. Standing behind our products and providing exceptional customer service is always our goal. We truly appreciate you taking the time to share your experience with us!
John D was patient and understanding…
John D was patient and understanding with my troubles in pairing and reset of my bolt lock . Awesome support he gave me. A+++
25 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the amazing feedback! We’re so glad to hear that John D provided patient, understanding, and outstanding support while helping with the pairing and reset of your bolt lock. Making sure our customers feel supported every step of the way is extremely important to us.
We truly appreciate the A+++ rating and your support. Thank you for choosing Lockly!
Made it easy for me.
The person at the other end of my text chat was fantastic. He was dealing with a tech dinosaur and got my system working with some short text instructions.
Shame he cannot help with my WiFi pool lights.
This person is a keeper!
25 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for the wonderful feedback! We’re thrilled to hear that our support representative was able to get your system up and running with clear and simple instructions — even for a self-proclaimed “tech dinosaur” 😊
We also got a laugh out of the WiFi pool lights comment! We’ll make sure your kind words are shared with the team. Providing patient, easy-to-follow support is exactly what we strive for, and we’re so glad you had such a positive experience.
Thank you again for choosing Lockly!
Very responsive team
Very responsive team! They resolved my issue right away!
25 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the great feedback! We’re happy to hear that our team was responsive and able to resolve your issue quickly. Providing fast and reliable support is always our priority.
We truly appreciate your support and thank you for choosing Lockly!
Excellent work by Stanley with Lockly
Excellent work by Stanley with Lockly. Walked me through each steps professionally, to eventually resolve issues I was having with my deadbolt
24 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing your experience! We’re thrilled to hear that Stanley provided professional and thorough support while helping resolve the issue with your deadbolt. Taking the time to walk customers through each step and ensuring everything is working properly is exactly the level of service we strive for.
We truly appreciate your kind words and thank you for choosing Lockly!
Representative was super helpful and…
Representative was super helpful and helped fix my issue
25 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your kind feedback! We’re so glad to hear that our representative was able to help resolve your issue and provide a positive support experience. Delivering helpful and reliable service is always our goal.
We truly appreciate your support and thank you for choosing Lockly!
Customer service…..the good kind
First off I was shocked to find out that their support was open 24/7. Even a lot of MSP’s (managed service providers) do not offer that. The only downfall was the telephone support was to be expected…..BUSY. I opted to continue my engagement VIA text. So I got sent to robot world. lol. Once the AI figured I needed something besides its level of expertise I was informed that I would be transferred to a live agent. I waited and finally decided it wasn’t going to happen ( I was told I was getting a live agent @ 8:43 and didn’t hear anything until 10:02). That’s when I was getting ready to call it a night when I got (Hello Brian, I’m Sol). From that moment on everything was great. All my questions and concerns were answered and at the end was informed my delivery would be in a few days. I am in the MSP industry so customer service is a very to priority to us as well. If you guys at LOCKLY would hire a fire more SOL’s and get rid of the auto-attendant this would be fantastic. I still give my experience 9 out of 10. Great job Gus and thank you Sol for all your help!
23 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for taking the time to share such detailed and thoughtful feedback, Brian! We truly appreciate hearing your perspective, especially coming from someone in the MSP industry who understands the importance of customer service and support availability.
We’re glad our 24/7 support stood out to you, and we also appreciate your honest comments regarding wait times and the automated system. Feedback like yours helps us continue improving the customer experience. Most importantly, we’re thrilled to hear that once you connected with Sol, your experience turned around completely and that all your questions and concerns were handled professionally and thoroughly. Thank you again for your patience, your valuable feedback, and your support of Lockly.
The Lockly team is very responsive
The Lockly team is very responsive. You may not like their initial response, but they can be understanding if you explain your situation.
23 maj 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your feedback and for sharing your experience with our team. We’re glad to hear that you found the Lockly team responsive and willing to listen and understand your situation. We always strive to work with our customers fairly and thoughtfully, and we appreciate the opportunity to help whenever possible.
Your feedback is truly valuable to us, and we’re grateful for your support and understanding. Thank you for choosing Lockly!
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