I recently reached out to Lockly support regarding an issue with my lock and had the pleasure of speaking with John. He did an awesome job troubleshooting, solved the problem right away, and processed... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We just installed our deadbolt to our new doors. Once the installer left we noticed the lock wasn’t working for the electronic keypad. My husband tried to troubleshoot and we still had issues. We reac... Se mer
Företaget har svarat
I actually hired a contractor to install my Lockly Visage Smart Lock and after several attempts the lock was not properly functioning. I call for support and Den called me on FaceTime and she walked... Se mer
Företaget har svarat
The helpdesk system has multiple ways to communcate so if they are busy on the phone I could still get help with my issue. The AI system was able to help me get enough information to fix my problem. I... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkeley, our founder recognized the potential for a Silicon Valley-based property technology company. This, along with decades of successful international high-tech manufacturing and development experience, has inspired Lockly's innovative global product portfolio.
Kontaktuppgifter
2024 Macopin Rd., Unit F, 07480, west milford, USA
- 4159109522
- biz@lockly.com
- lockly.com
4,9
Utmärkt
950 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent Customer Service
The prompt response is greatly appreciated. Nice and friendly assistance from the customer service agent.
12 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the 5-star review! We’re glad to hear the response was helpful and that you had a positive experience with our customer service team. We appreciate your support and are always here if you need anything in the future.
My agent Xian was so helpful and…
My agent Xian was so helpful and willing to problem solve. He was very patient when I was frustrated and quickly deescalated the situation with an awesome resolution. The text option they offer is great, too, in the event you need to send pictures.
8 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your kind words! We're thrilled to hear that Xian provided such outstanding support. His patience, problem-solving skills, and ability to quickly turn a frustrating situation into a positive experience are exactly the level of service we strive to deliver. We're also glad you found our text option convenient for sharing pictures and helping us resolve your issue more efficiently. We'll be sure to share your feedback with Xian—he'll greatly appreciate the recognition. Thank you for choosing us!
I received exceptional help through…
I received exceptional help through Lockly support. They walked me through the Pro Settings to get my lock set up the way I needed it.
11 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the wonderful 5-star review! We're delighted to hear that our support team was able to help you navigate the Pro Settings and get your lock configured exactly the way you wanted. Providing knowledgeable, personalized assistance is always our goal, and we're glad we could make the setup process smooth and successful. We appreciate your feedback and thank you for choosing Lockly!
Very helpful every step of the way
11 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your 5-star review! We're so glad to hear that you found our team helpful every step of the way. Providing clear guidance and support throughout the entire process is important to us, and it's wonderful to know we delivered a positive experience. We truly appreciate your feedback and thank you for choosing Lockly!
Svar från Lockly
Thank you for your 5-star review! We're delighted to hear that John provided helpful and professional service. Our team is committed to delivering the best possible support, and it's always rewarding to receive recognition for their efforts. We'll be sure to share your kind words with John. Thank you for choosing Lockly!
These locks are amazing
I bought my first Lochley facial recognition lock for my front door. I liked it so much. I bought another one for the back door. What an amazing piece of equipment when I walk the dog I don’t have to carry a key with me. Don’t have to worry about dropping the key when I get home. I just walk up to the door. It recognizes me and opens the door! It is amazing. Thanks to the guys that invented it. Great job.
10 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the amazing 5-star review! We're thrilled to hear how much you're enjoying your Lockly facial recognition locks. Knowing that you loved your first lock enough to purchase a second one for your back door means a lot to us. Convenience and peace of mind are exactly what we aim to provide, and we're glad you can enjoy your walks without worrying about carrying or losing your keys. It's wonderful to hear that the facial recognition feature is making such a positive difference in your daily routine. Thank you for your support and for sharing your experience—we'll be sure to pass along your kind words to the team!
I’m totally satisfied with the service…
I’m totally satisfied with the service from the Lockly team.
They shipped me a new lock within a minimum time frame.
Excellent after sales service.
Thank you Team Lockly
10 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your wonderful 5-star review! We're delighted to hear that you were completely satisfied with your experience with the Lockly team. Providing fast, reliable support and standing behind our products are top priorities for us, so we're glad we could get a replacement lock to you quickly. Your kind words about our after-sales service mean a great deal to our team. Thank you for your trust and support—we truly appreciate you being part of the Lockly family!
Amazing customer service and solution
The Smartlock choices for my townhouse are complex. Yet the team has been supportive especially to follow up with my delivery attempt. Amazing customer service, I will have them installed by a professional locksmith next week, who recommended me Lockly brand. Cant wait for the real experience, considering me being forgetful, often lock myself out for leaving the keys in the house as well as my elderly parents and their visitor.
10 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your thoughtful review! We're delighted to hear that our team was able to support you throughout the selection process and keep you informed regarding your delivery. We understand that choosing the right smart lock for a townhouse can feel overwhelming with so many options available, so it's wonderful to know our customer service made the experience easier.
We're also honored that your professional locksmith recommended Lockly. It sounds like keyless access will be a great fit for your lifestyle, providing added convenience for you, your elderly parents, and visitors while helping eliminate the worry of being locked out due to misplaced keys.
We can't wait for you to experience your new Lockly lock after installation next week. Thank you for choosing Lockly and for trusting us with your home's security. We look forward to being part of a safer, smarter, and more convenient everyday experience for you and your family!
Excellent customer support from the…
Excellent customer support from the Lockly Support Team. They were very cooperative and provided quick responses to my queries and problems solved very quickly. Thank you so much for your support, especially Mia, for her patience, professionalism, and the time she took to assist me. Your help was greatly appreciated. Thank you.
10 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience with the Lockly Support Team. Providing prompt, effective assistance is always our goal, and we're glad we could quickly address your questions and resolve your concerns.
A special thank you for recognizing Mia's patience, professionalism, and dedication. We'll be sure to share your kind words with her—she'll be thrilled to know her efforts made a difference.
We truly appreciate your support and trust in Lockly. Thank you for taking the time to share your experience, and please don't hesitate to reach out if we can assist you again in the future.
Excellent to give access to all my…
Excellent to give access to all my family members without the need handover the keys, leaved under the carpet or flower pots. Opening the door without the needs of use a key, especially when you have your hands full. Also, the security of knowing your door will close behind you after you walk in. Great lock for your home, we love it.
9 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the fantastic review! We're thrilled to hear that your Lockly lock has made it easier to provide secure access to your family members without the hassle of sharing physical keys or hiding spare keys outside.
It's great to know you're enjoying the convenience of keyless entry, especially when your hands are full, as well as the added peace of mind that comes from knowing your door automatically secures behind you. These are exactly the kinds of features we designed to make everyday life safer and more convenient.
Thank you for choosing Lockly and for sharing your experience. We're delighted to hear that you and your family love your lock!
Customer service is wonderful
Customer service is wonderful, they were extremely helpful in addressing an issue with my Lockly lock. I cannot stress enough how great the Lockly childproof edition is, it has helped install safe guards for my two autistic kids who are prone to elopement.
9 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing your experience! We're delighted to hear that our customer service team was able to quickly assist with your Lockly lock and provide the support you needed.
Your feedback about the Lockly Childproof Edition is especially meaningful. Knowing that it has helped you create additional safeguards for your two children and provided greater peace of mind for your family is incredibly rewarding. We understand how important safety is, and we're honored that Lockly has become a trusted part of your home security solution.
Thank you for your kind words and for choosing Lockly. We truly appreciate your support and are always here if you need assistance in the future.
A good experience
Im impressed by how quickly the technician returned my call and then deciphered the problem that I was attempting to describe; it was as if she could see me waving my arms around for lack of words, Lol. I appreciate how methodically, calmly and sensibly the woman worked through and solved multiple problems, and as a non technical person, I feel like I learned a few things along the way. Many thanks
6 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your wonderful feedback! We're delighted to hear that our technician was able to quickly understand the issue you were describing and guide you through the solution. Your description made us smile—it’s great to know she was able to "see" what you were trying to explain, even without all the technical terminology!
We're especially pleased that her calm, patient, and methodical approach helped resolve multiple issues while also making the experience educational and comfortable for you. Providing clear, supportive assistance is something we strive for, and it's rewarding to know that it made a positive difference.
Thank you for taking the time to share your experience. We truly appreciate your kind words and look forward to being here whenever you need us.
Thank you so much Sol for reaching out…
Thank you so much Sol for reaching out and for finding the right product for me. We love lockly and you made it even more special to continue using it in our new door.
8 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the wonderful review! We're so glad Sol was able to help you find the right product for your new door. It means a lot to hear that you love Lockly, and we're delighted that Sol made the experience even more special. We truly appreciate your continued trust in our products and are excited to be part of your new home. Thank you for being a valued member of the Lockly family!
Very polite and professional
Very polite and professional , help me fix my issue
8 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the 5-star review! We're glad to hear you found our team polite and professional. It was our pleasure to help resolve your issue, and we appreciate you taking the time to share your experience. If you ever need assistance again, we're here to help!
Seamless Service
Alex was patient and knowledgeable and was ready with alternative solutions. Service was seamless, painless, and fast.
8 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the wonderful 5-star review! We're delighted to hear that Alex provided patient, knowledgeable service and was able to offer alternative solutions to meet your needs. It's great to know your experience was seamless, painless, and fast. We'll be sure to share your kind words with Alex. We appreciate your feedback and look forward to assisting you again in the future!
Emma was very personable and professional
Emma was very personable, articulate and friendly.
You are lucky to have her representing your brand
8 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your wonderful feedback! We're delighted to hear that Emma made such a positive impression with her personable, articulate, and friendly approach. Team members like Emma are a valuable part of our commitment to providing exceptional customer experiences, and we're proud to have her representing our brand. We'll be sure to share your kind words with her. Thank you for your support!
Svar från Lockly
Thank you for the fantastic review! We're thrilled to hear that you received excellent support and that Sandra went the extra mile to assist you. We'll be sure to share your kind words with her—recognition like this means a lot to our team. We appreciate your support and thank you for choosing us!
I initiated a text and with 10 minutes…
I initiated a text and with 10 minutes I was able to provide what was needed and the team was able to diagnose and start a help ticket that included getting the part to me.
7 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the great review! We're pleased to hear that our team was able to quickly gather the information needed, diagnose the issue, and get a support ticket started for you within minutes. Providing efficient and effective service is our goal, and we're glad the process was smooth and helped get the replacement part on its way to you. We appreciate your feedback and thank you for choosing us!
She was wonderful and helped with lots…
She was wonderful and helped with lots of patients navigate my issue and fix it in no time
6 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your kind words! We're delighted to hear that she was able to help you navigate the issue and get everything resolved quickly. Her patience, dedication, and commitment to providing excellent support are qualities we truly value. We'll be sure to share your feedback with her. Thank you for choosing us, and we're glad we could help!
Good customer service
Love the look of the lock. Works great. Helpful customer service
5 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the great review! We're delighted to hear that you love the look of your lock and that it's working great for you. It's also wonderful to know that our customer service team was helpful along the way. We appreciate your support and thank you for choosing us!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.