I recently reached out to Lockly support regarding an issue with my lock and had the pleasure of speaking with John. He did an awesome job troubleshooting, solved the problem right away, and processed... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We just installed our deadbolt to our new doors. Once the installer left we noticed the lock wasn’t working for the electronic keypad. My husband tried to troubleshoot and we still had issues. We reac... Se mer
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I actually hired a contractor to install my Lockly Visage Smart Lock and after several attempts the lock was not properly functioning. I call for support and Den called me on FaceTime and she walked... Se mer
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The helpdesk system has multiple ways to communcate so if they are busy on the phone I could still get help with my issue. The AI system was able to help me get enough information to fix my problem. I... Se mer
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Företagsinformation
Skrivet av företaget
At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkeley, our founder recognized the potential for a Silicon Valley-based property technology company. This, along with decades of successful international high-tech manufacturing and development experience, has inspired Lockly's innovative global product portfolio.
Kontaktuppgifter
2024 Macopin Rd., Unit F, 07480, west milford, USA
- 4159109522
- biz@lockly.com
- lockly.com
4,9
Utmärkt
950 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
AB Exelente
AB, Excelente customer service! Friendly, professional, and very helpful my issue was resolved quickly, and I felt valued as a customer. Highly recommended!
16 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your wonderful 5-star review! We're thrilled to hear that AB provided friendly, professional, and helpful service. It's great to know your issue was resolved quickly and that you felt valued as a customer. We'll be sure to share your kind words with AB. We truly appreciate your recommendation and look forward to assisting you again in the future!
Good exactly what I needed in a timely…
Good exactly what I needed in a timely matter.
17 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your 5-star review! We're glad we were able to provide exactly what you needed and do so in a timely manner. We appreciate your feedback and are happy to have been able to assist you. We look forward to serving you again in the future!
Texting was a good way to resolve our…
Texting was a good way to resolve our issue. Thanks for the good service.
15 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thanks so much for the great feedback! We’re glad texting made it quick and easy to resolve your issue. We appreciate you taking the time to share this, and we’re always here if you need anything in the future.
I very happy and surprised with the…
I very happy and surprised with the initial respondence time to my enquiry, with in a few minutes of me contacting the support team, and this continue with each questions I raised.
The issue was fixed with in a few emails.
16 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the kind feedback! We’re really glad to hear you were happy with the quick response time and that your issue was resolved smoothly over just a few emails. We appreciate you taking the time to share this, and we’re always here if you need anything in the future.
Lockly top notch service
I am thankful for my representatives Gie and John. My experience was wonderful. It has been a long time since I’ve had a company that cares about their customers. Fast response and amazing customer service.
16 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your kind words! We’re thrilled to hear that Gie and John were able to provide you with such a great experience. It means a lot to know our responsiveness and care made a difference. We truly appreciate you taking the time to share this, and we’re always here whenever you need us.
Excellent support from Lockly
John was most accommodating and very helpful with helping me with a dead screen issue I was having on my lock. Two big thumbs up to Lockly and to their CS rep, John....thank you!
16 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the wonderful feedback! We’re so glad to hear John was able to help you resolve the dead screen issue and make the experience a smooth one. We’ll be sure to pass along your kind words to him. We truly appreciate your support and the two thumbs up for Lockly and our team!
Lockly support is always fast and…
Lockly support is always fast and considerate.
16 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your kind words! We really appreciate you taking the time to share this. It’s great to hear our support team has been fast and considerate in helping you. We’re always here whenever you need us!
He was very knowledgeable about the…
He was very knowledgeable about the problem not connecting to internet and phone and lock. Spent a little over an hour and never got frustrated with me.
Thank You. John
15 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the wonderful 5-star review! We're so glad to hear that John was able to help resolve the connectivity issues between your lock, phone, and internet. Troubleshooting can sometimes take time, and we're pleased that John's knowledge, patience, and dedication made the experience a positive one. We'll be sure to share your kind words with him. Thank you for choosing us, and please don't hesitate to reach out if you need any assistance in the future!
Great customer support via Chat during…
Great customer support via Chat during installation process. John requested I send and he also sent photos to enhance the communication process and address all my questions and issues.
15 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the 5-star review! We're delighted to hear that you had a great experience with our chat support during the installation process. It's wonderful to know that John was able to enhance communication by sharing photos and guiding you through your questions and concerns. Providing clear, personalized support is something we strive for, and we're glad John helped make your installation experience a smooth one. We truly appreciate your feedback and your support!
Nothing will go wrong if you choose this brand
Products itself is supreme only one minor detail is the users Manuel doesn't explain how to do a factory reset but the support team is amazing guild me though how to resolve my problem step by step and the respond time is quick could not ask for more
9 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your review! We're delighted to hear that you're enjoying the product and found our support team helpful. We appreciate your feedback regarding the user manual and the factory reset instructions. Clear documentation is important, and we'll share your comments with our team for improvement. We're glad our support team was able to guide you through the process step by step and provide a quick response. Thank you for choosing us, and we're always here if you need any assistance in the future!
Alex was EXTREMELY helpful
Alex was EXTREMELY helpful! The call to troubleshoot and get my Lockly Vision Pro lock working took over 45 min and not once were they impatient or frustrated by the amount of time it took to get me up and running. Very knowledgeable and customer service that went above and beyond! Great service and really solution oriented customer service.
15 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your wonderful 5-star review! We're thrilled to hear that Alex provided such exceptional support and was able to get your Lockly Vision up and running. We take great pride in delivering patient, knowledgeable, and solution-oriented customer service, and it's fantastic to know that Alex exemplified those values throughout your experience. We'll be sure to share your kind words with Alex and the team. Thank you for choosing Lockly, and please don't hesitate to reach out if you ever need assistance in the future!
CSR John was not only knowledgeable but…
CSR John was not only knowledgeable but patient. I truly appreciate his customer service and I will highly recommend Lockly to my friends.
14 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your 5-star review! We're so glad to hear that John was knowledgeable and patient in assisting you. We’ll be sure to pass along your kind words to him—he’ll really appreciate it. It means a lot to us that you had such a positive experience, and we’re grateful for your recommendation. Thank you for choosing Lockly!
muy buenss para la familia
super buenisimos me gusta muchisimo grasia
14 juni 2026
Omdöme utan inbjudan
Svar från Lockly
¡Muchísimas gracias por tus palabras! Nos alegra muchísimo saber que te gusta tanto. Agradecemos tu apoyo y estamos felices de tenerte con nosotros.
Exceptional service from the…
Exceptional service from the representative who with great kindness and patience went out of her way to help me and guide me step by step until I was able to successfully complete connection.
11 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your 5-star review! We're delighted to hear you received exceptional service and that our representative was able to assist you with kindness and patience throughout the setup process. We’re especially glad to know you were successfully able to complete the connection step by step.
We truly appreciate your feedback and thank you for choosing Lockly!
Satisfied Customer
My service representative was patient & assisted me in every way to ensure my smart lock was working properly.
10 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your 5-star review! We're so glad to hear that our service representative was patient and able to assist you in getting your smart lock working properly. Providing helpful and thorough support is very important to us, and we’re happy we could ensure everything was set up correctly for you.
We truly appreciate your feedback and thank you for choosing Lockly!
My assistant was very patient with me…
My assistant was very patient with me troubleshooting every step as I was clumsy with the WiFi connection.
She was professional and kind.
It was an excellent experience considering I was very anxious
14 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your 5-star review! We're so glad to hear that our assistant was patient, professional, and kind while helping you troubleshoot the Wi-Fi connection step by step. We understand that setup can sometimes feel overwhelming, so it’s great to know you felt supported throughout the process and had a positive experience in the end.
We truly appreciate your feedback and thank you for choosing Lockly!
He walked me through the critical part…
He walked me through the critical part that I was missing. It made the difference. Thanks
13 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your 5-star review! We're glad to hear our team was able to walk you through the missing step and get everything working properly. It’s great to know that the support made a real difference for you.
We truly appreciate your feedback and thank you for choosing Lockly!
It was great once I got by “Lucy” who…
It was great once I got by “Lucy” who was hopeless. Once I asked for “representative” the person who came on was very helpful and quickly solved the problem for me.
You should change the lock on-screen message that comes up after replacing batteries to cycle the door open/close once to cycling it three to five times instead. Just one cycle does nothing.
13 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing your experience, and we’re glad to hear the issue was ultimately resolved quickly once you reached our support team.
We’re sorry to hear the initial interaction didn’t meet expectations. Feedback like this is important, and we’ll make sure it’s shared with our support leadership for review and coaching purposes.
We also appreciate your suggestion regarding the on-screen message after battery replacement. Your point about increasing the recommended door cycle count is helpful and makes sense from a calibration standpoint. We’ll pass this along to our product and firmware teams for consideration in future updates.
Thank you again for taking the time to provide both your experience and your recommendation—it helps us improve.
I am always so grateful and so…
I am always so grateful and so impressed at the response and care and patience and understanding and support and knowledge provided by every live tech, no matter the question or need. I truly appreciate it!
13 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your kind 5-star review! We're truly grateful to hear that our live tech support team has consistently provided you with the care, patience, understanding, and knowledge you need. It means a lot to know that every interaction has been helpful and positive for you.
We sincerely appreciate your continued trust and support, and thank you for choosing Lockly!
The lady I work with was in the…
The lady I work with was in the Philippines. I don’t know her name but it was a few minutes ago June 12, at approximately 2-3:00 pm EST in US.
This lady was excellent!! She spent more than an hour walking me through the process. She had to explain many things to me as I am 80 years old and definitely NOT tech savvy. My Lockly lock had not worked for over a year. I had tried to work with a support person about a year ago but we were unable to resolve the issue ( same issue). This lady was so patient, so knowledgeable, so kind, and so encouraging. She REALLY was everything one could want in an employee. Kudos to your company for having her on your team, and double kudos to her. Definitely restored my faith!!!!!
12 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for sharing this wonderful feedback! We're truly delighted to hear about your experience and that our support representative was able to patiently guide you through the process step by step, especially after the challenges you had previously faced.
It means a great deal to know she was able to help resolve an issue that had been ongoing for so long and that her kindness, knowledge, and encouragement made such a positive difference for you. We will absolutely make sure this feedback is shared with her and our wider support team—she will be very proud to hear it.
We’re especially glad we could help restore your confidence and get your Lockly working again. Thank you for your patience, and thank you for choosing Lockly!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.