I recently reached out to Lockly support regarding an issue with my lock and had the pleasure of speaking with John. He did an awesome job troubleshooting, solved the problem right away, and processed... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We just installed our deadbolt to our new doors. Once the installer left we noticed the lock wasn’t working for the electronic keypad. My husband tried to troubleshoot and we still had issues. We reac... Se mer
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I actually hired a contractor to install my Lockly Visage Smart Lock and after several attempts the lock was not properly functioning. I call for support and Den called me on FaceTime and she walked... Se mer
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The helpdesk system has multiple ways to communcate so if they are busy on the phone I could still get help with my issue. The AI system was able to help me get enough information to fix my problem. I... Se mer
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Företagsinformation
Skrivet av företaget
At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkeley, our founder recognized the potential for a Silicon Valley-based property technology company. This, along with decades of successful international high-tech manufacturing and development experience, has inspired Lockly's innovative global product portfolio.
Kontaktuppgifter
2024 Macopin Rd., Unit F, 07480, west milford, USA
- 4159109522
- biz@lockly.com
- lockly.com
4,9
Utmärkt
950 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
They have the best customers support
They have the best customers support! I had issue with my lock stop working and they thrived to help. My emailed got response very quick and they also called to walk through to solve it. That is the business you want to have.
24 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for the wonderful review! We’re really glad to hear our team was able to help get your lock issue resolved quickly. Providing responsive support and making sure everything is working smoothly is exactly what we aim for, so it means a lot to hear that reflected in your experience.
We truly appreciate your support and are always here if you need anything in the future!
customer service skills
The rep was very helpful and understanding. Even in my frustration she was very supportive. Until the issue was solved. She was awesome!
24 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the kind words! We’re really glad to hear our representative was able to support you and stay with you through the frustration until everything was resolved. That kind of patience and care is exactly what we strive for on every interaction.
We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.
I’m genuinely impressed by John’s …
I’m genuinely impressed by John’s patience, dedication, and positive attitude. He worked through everything with me step by step, never rushed the process, and was incredibly helpful throughout. His technical knowledge and willingness to help truly exceeded my expectations. Having team members like Mehdi is a real asset to any company.
23 juni 2026
Omdöme utan inbjudan
Svar från Lockly
We're thrilled to hear about your positive experience. John takes great pride in providing patient, thorough, and personalized support, and we're delighted that his dedication, technical expertise, and positive attitude made such a strong impression.
We'll be sure to share your kind words with John and the rest of our team. Recognition like yours means a great deal and reinforces our commitment to delivering exceptional customer service every day.
Thank you for choosing Lockly. We truly appreciate your support and are grateful for the opportunity to assist you. If you ever need anything in the future, we're always here to help.
Fantastic support
Fantastic support. We bought a house that came with one of their locks pre installed and they helped us reset it and get new keys for it.
23 juni 2026
Omdöme utan inbjudan
Svar från Lockly
We're so glad we could help you get your lock reset and set up for your new home. Moving into a new house comes with plenty to manage, and we're happy our team was able to make the transition a little easier by helping you regain access and obtain replacement keys.
We appreciate you choosing Lockly and are thrilled to hear you had a positive experience with our support team. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Congratulations on your new home, and thank you for being part of the Lockly family!
Excellent customer service
Excellent customer service!!!!
Received call back on time as scheduled
Worked through all my issues with great direction from representative, extremely patient, tried a number of options to resolve issues and even did FaceTime so representative could see the lock to ensure I was able to follow her instructions.
I love my lock and am so excited that customer support was able to resolve my issues with the app and that the lock is self locking once again.
I truly appreciate your expertise and excellent customer service
Thank you!
22 juni 2026
Omdöme utan inbjudan
Svar från Lockly
We're delighted to hear that our representative was able to work through the issues with you and get everything functioning properly again. Providing timely, patient, and thorough support is very important to us, and we're glad the FaceTime session and troubleshooting efforts helped get your lock and app back on track.
It's especially rewarding to hear that you're enjoying your lock again and that the self-locking feature is working as expected. We will be sure to share your kind words with the representative who assisted you—they will truly appreciate the recognition.
Thank you for choosing Lockly and for trusting us with your home security needs. If you ever need assistance in the future, we're always here to help.
Helped my solve my no connection issue
Helped my solve my no connection issue. And even messed us back and double checked. Very helpful.
22 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the 5-star review! We're so glad we could help resolve your connection issue. Our team is always happy to go the extra mile, and we're pleased we were able to follow up and double-check everything to make sure it was working properly. We truly appreciate your feedback and your trust in us!
The cusThe customer service rep was really helpful. She went above and beyond. tomer service rep was really…
The customer service rep was really helpful. She went above and beyond. I thought that I had the correct product but, I didn't.
22 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing your experience. We’re glad to hear our customer service team was able to help and take the extra time to get things sorted out for you.
We understand how easy it is to end up with the wrong product, and we’re happy she was able to guide you in the right direction. If you need anything else, we’re here to help.
Solid company with solid aupport
Solid company with solid aupport. Ir was late and they still help. I am impressed.
20 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the kind words and for taking the time to share your experience. We’re glad to hear our team was able to help you even late in the day—that’s exactly the level of support we aim to provide.
We appreciate your support and are here anytime you need assistance.
Awesome Customer Service
This company answered there phone at 10:56pm on a Saturday night. JOHN the customer service rep quickly diagnosed and resolved my issue and got us up and running again. Great company, great team. Thank you 😊
20 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the great feedback. We’re glad to hear John was able to quickly diagnose the issue and get everything back up and running for you—even late on a Saturday night.
We appreciate you taking the time to share your experience, and we’ll be sure to pass your kind words along to him and the team. We’re always here if you need anything.
Know and helped with the situation.
Know how and helped with the situation.
19 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the feedback—we’re glad to hear our team was able to step in and help resolve the situation. We appreciate you taking the time to share your experience and are here if you need anything in the future.
The staff was most helpful to me
The staff was most helpful to me. I deleted myself from the app and subsequently removed my access. With their assistance I was able to regain access to both the lock and the LOCKLY app! Greatly appreciated!
17 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing this—we’re glad our team was able to help you regain access to both your lock and the Lockly App.
Accidentally removing access from the app can definitely be stressful, so it’s great to hear our staff was able to guide you through getting everything back up and running. We appreciate your kind words and are here if you need anything else.
Avoid - Unreliable Wi-Fi and Poor Support
I’ve owned two Lockly Vision units, and both have suffered from the same issue: the Wi-Fi simply stops working out of the blue. I’ve replaced the batteries and performed multiple factory resets, but nothing works.
Even when their own support team confirmed they could see my unit connecting to their server—admitting the issue was on their end between the server and the app—they insisted I keep resetting my hardware, only to leave me with no solution.
The support experience is just as bad as the hardware:
* **No Follow-up:** I was promised a callback from an engineer that never happened; I had to chase them for days.
* **Insulting Offers:** They offered a $20 Amazon gift card to resolve the issue, which is offensive given the price of the lock.
* **Stonewalling:** They eventually stopped helping entirely, demanding a receipt before they would continue "supporting" their own failing product.
Save your money and look elsewhere. You are paying a premium price for unreliable tech and a company that doesn't stand behind its products.
2 februari 2026
Omdöme utan inbjudan
Svar från Lockly
Hello,
We’re sorry to hear about the ongoing issues you’ve experienced with the Lockly Vision and the difficulties in getting this resolved through support.
Intermittent Wi-Fi connectivity issues can sometimes be related to network setup (such as 2.4GHz band stability, router configuration, mesh behavior, or firewall settings), but we understand that repeated resets and standard troubleshooting steps have not resolved the issue in your case.
Our last recorded contact was on 3/17, when we requested proof of receipt to proceed with the warranty claim, and we have not received a response since. We’d like to pick this back up and move the warranty process forward without further delay.
If you’re still willing to proceed, please reply with the requested proof of purchase, and we will ensure this is escalated to the appropriate team for resolution.
I needed help with lock installation…
I needed help with lock installation and pairing. Gi was wonderful. She was patient and understanding, and she helped me get it done in a timely fashion with no issues. It is my second Lockly and it's the best lock I've ever had.
20 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing your experience. We’re glad to hear Gie was able to guide you through the installation and pairing process with patience and care, and that everything was set up smoothly.
It’s great to know your second Lockly has continued to meet your expectations. We appreciate your support and are always here if you need any further assistance.
The Lockly customer service was…
The Lockly customer service was exceptional! They have a texting option and they responded almost immediately!! They were so helpful, and kind, throughput the whole conversation.
19 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing your experience. We’re glad to hear our team was able to respond quickly through the texting option and provide helpful, kind support throughout your conversation.
We appreciate you taking the time to leave feedback, and we’re always here if you need anything in the future.
Great customer service
I needed to reset my device since I am new in a rented appartment. Stanley helped me through all the way with great patience and finding every possible solution.
Thank you!
19 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing your experience. We’re glad to hear Stanley was able to patiently guide you through the reset process and help you get everything working in your new apartment.
We appreciate you taking the time to leave feedback, and we’re here anytime you need support in the future.
Customer service is always awesome!
Customer service is always very helpful, returns phone calls, and always does what they can to make my situation better. The experience definitely makes you feel that you matter as a customer to the company.
18 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for taking the time to share this. We’re glad to hear our customer service team has been responsive, followed through on callbacks, and worked to improve your experience.
It means a lot to know you feel supported and valued as a customer. We appreciate your trust and are always here if you need anything.
I was very pleased that I only waited…
I was very pleased that I only waited for 3 minutes before talking to a representative that I could hear and understand. She was very helpful and got my issue resolved in no time!
18 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing your experience. We’re glad to hear you were able to reach a representative quickly and that your issue was resolved efficiently.
We appreciate your feedback and are always here if you need any further assistance.
Account problem fixed
I bought the secure pro deadbolt and couldn't get the app to work for making an account. Lockly support was extremely quick and thorough, will definitely buy more products.
16 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing your experience. We’re glad to hear our support team was able to quickly help you get the Lockly Secure Pro Deadbolt set up and resolve the app account issue.
We appreciate your kind words and are happy to hear you had a smooth experience after getting assistance. We’re here anytime you need support going forward.
Long wait time but when I finally got a…
Long wait time but when I finally got a person in the phone she was very helpful and knowledgeable about my lock
17 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your 5-star review! We appreciate your patience during the wait. We're glad that once you connected with our team, you received helpful and knowledgeable assistance with your lock. Your feedback means a lot to us, and we'll continue working to improve our response times while providing the quality service you experienced. Thanks again for choosing us!
Exelente Atencion al cliente la…
Exelente Atencion al cliente la Representante Emma M fue demasiado amable
17 juni 2026
Omdöme utan inbjudan
Svar från Lockly
¡Muchas gracias por su reseña de 5 estrellas! Nos alegra saber que recibió una excelente atención al cliente. Le compartiremos sus amables comentarios a Emma M.; estamos seguros de que estará encantada de saber que su amabilidad y dedicación hicieron una diferencia positiva en su experiencia. ¡Gracias por confiar en nosotros!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.