I recently reached out to Lockly support regarding an issue with my lock and had the pleasure of speaking with John. He did an awesome job troubleshooting, solved the problem right away, and processed... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We just installed our deadbolt to our new doors. Once the installer left we noticed the lock wasn’t working for the electronic keypad. My husband tried to troubleshoot and we still had issues. We reac... Se mer
Företaget har svarat
I actually hired a contractor to install my Lockly Visage Smart Lock and after several attempts the lock was not properly functioning. I call for support and Den called me on FaceTime and she walked... Se mer
Företaget har svarat
The helpdesk system has multiple ways to communcate so if they are busy on the phone I could still get help with my issue. The AI system was able to help me get enough information to fix my problem. I... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkeley, our founder recognized the potential for a Silicon Valley-based property technology company. This, along with decades of successful international high-tech manufacturing and development experience, has inspired Lockly's innovative global product portfolio.
Kontaktuppgifter
2024 Macopin Rd., Unit F, 07480, west milford, USA
- 4159109522
- biz@lockly.com
- lockly.com
4,9
Utmärkt
950 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
John was very helpful and knowledgeable.
John was very helpful and accommodating. Even though the app did not have the ability to air transfer bio data from one lock to another, he helped me to move the entry codes and noted my feedback. He was very pleasant to speak with.
29 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thanks for the detailed feedback! We’re really glad to hear John was helpful and accommodating while working through the limitations of the app. It’s great that he was able to help you transfer the entry codes and also take your feedback on board—we’ll be sure to pass this along to him. We appreciate you taking the time to share your experience.
Really helpful.
Patient, reassuring assistance made this Lockley installation relatively straightforward. Thanks!
1 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the 5-star review! We're so glad to hear our team was able to provide patient, reassuring assistance and help make your Lockly installation go smoothly. We appreciate your kind words and your support. If you ever have any questions in the future, we're always here to help. Enjoy your new lock!
I have have two locks from lockly and…
I have have two locks from lockly and have had no issues until today. I called and they were able to help me and order me a replacement at no charge. I highly recommend this company to anyone that is looking for a door lock for their house and home office. The customer service is exceptional. Gie from lockly was very knowledgeable and was able to resolve my issue quickly. Thank you for everything. I am a very satisfied customer.
30 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your wonderful 5-star review! We're thrilled to hear you've had such a positive experience with your Lockly locks and that our team was able to help when you needed it. We're especially glad Gie was able to quickly diagnose the issue, arrange a replacement, and provide the level of service you deserve. Your recommendation means a great deal to us, and we're grateful for your trust in Lockly for both your home and home office. Thank you for being a valued customer—we're always here if you need us!
Owner Error. Great product and support
The problem turned out to be pin genie selection was set wrong by me. The AI assistant was pretty comprehensive about why the lock would not lock by touching key pad, but the human agent knew immediately what was wrong. I would recommend that you find away to let telephone callers know how long they can expect to wait. I do appreciate that while on hold it offers voicemail or chat. Great product. I have had these on two homes and have installed several for friends who were impressed with mine. Thanks for the quality product and after sale support
30 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your thoughtful review and for your continued support over the years! We're glad to hear you were able to get your lock working again and that our support team helped identify the PIN Genie setting quickly. We also appreciate your feedback about providing estimated phone wait times—that's a helpful suggestion, and we'll be sure to share it with our team. It's great to know the voicemail and chat options were useful while you waited. Thank you for choosing our products for multiple homes and for recommending them to your friends. We truly appreciate your trust and are always here if you need us.
Every time I call into their customer…
Every time I call into their customer support/ tech support I am immediately taken care of. I just dislike the Ai steps that have to be taken, before sending you to a live person. John was very helpful and patient, while assisting me today. Problem was solved.
30 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your 5-star review! We're delighted to hear that our support team consistently takes good care of you and that John was able to resolve your issue with patience and helpful guidance. We also appreciate your honest feedback about the AI experience before reaching a live agent. Comments like yours help us continue improving our support process. Thank you for choosing Lockly—we're always here to help whenever you need us!
Our Lockly lock is absolutely amazing
Our Lockly lock is absolutely amazing. A product that works really well and makes life easier! I recently had a need to contact Lockly technical assistance to discover that their support is equally amazing! How refreshing to deal with an organisation that treats their customers so well. Thank you :)
29 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your amazing 5-star review! We're delighted to hear that you're loving your Lockly lock and that it's making your life easier. It's especially rewarding to know that your experience with our technical support team was just as positive. We truly appreciate your kind words and are grateful for your trust in Lockly. Thank you for being part of the Lockly family! 😊
All of my questions was answered and…
All of my questions was answered and confirmed. My first user experience with a Lockly product was very good.
29 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your 5-star review! We're so glad to hear that all of your questions were answered and that your first experience with a Lockly product was a positive one. It's wonderful to know we could provide the support and confidence you needed. We appreciate your feedback and look forward to being part of your smart home experience for years to come!
Excellent customer support and follow…
Excellent customer support and follow up until I resolve the issue....24 hours helping!!!!
28 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your wonderful 5-star review! We're thrilled to hear that our customer support team stayed with you every step of the way until your issue was resolved. Providing dedicated support is very important to us, and it's great to know our team's commitment made a difference. We truly appreciate your kind words and your trust in us!
Stanley was very helpful however with a…
Stanley was very helpful however with a new lock I didn’t expect to have to resolve issues right out of the box.
29 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your feedback. We're glad Stanley was able to help, but we're sorry to hear you experienced issues with your new lock right out of the box. That's not the experience we want for our customers. We appreciate you bringing this to our attention and hope we were able to get everything resolved. If you need any further assistance, please don't hesitate to reach out—we're always here to help.
📧 help@lockly.com
📞 669-500-8835
Best customer service
Best customer service! Prompt responses, patient, and knowledgeable. Janeth was great. Great experience!
28 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your wonderful review! We're thrilled to hear you had such a great experience. We'll be sure to share your kind words with Janeth—she'll be delighted to know her prompt, patient, and knowledgeable service made such a positive impression. We truly appreciate your support and look forward to serving you again!
Svar från Lockly
Thank you for your kind words! We're honored to hear that you found our customer service unparalleled. Providing exceptional care and support is always our goal, and we truly appreciate your feedback. We look forward to serving you again!
Helped me with everything I was needing.
John Helped me with everything I was needing. He walked me through all of the set up and was patient and helpful.
26 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your wonderful review! We're so glad to hear John was able to help you with everything you needed. We'll be sure to share your kind words with him—he'll appreciate knowing his patience and guidance made your setup process a great experience. Thank you for choosing us, and we look forward to helping you again!
John was quick to help me out with…
John was quick to help me out with updating an old phone number to a new one. He made it so simple. THANKS AGAIN
27 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for the great review! We're so glad John was able to quickly help you update your phone number and make the process simple. We'll be sure to pass along your appreciation to him. Thanks again for your kind words, and we're always here if you need anything in the future!
Customer support person very good
Customer support person very good. Helped me resolve issue
27 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your kind review! We're happy to hear our customer support team was able to help resolve your issue. We appreciate your feedback and are always here if you need assistance in the future!
Great she very good
26 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your kind review! We're so glad to hear you had a great experience. We'll be sure to share your feedback with our team. We appreciate your support and look forward to helping you again!
Sean was most helpful and patient
Sean was most helpful and patient. Listen to my concerns and walked me through what needed to be done. Very courteous and patient. Friendly and professional.
26 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your wonderful review! We're so glad to hear that Xian was helpful, patient, and took the time to listen to your concerns while guiding you through the process. We'll be sure to share your kind words with Xian. We truly appreciate your feedback and look forward to assisting you again!
Customer service very helpful and…
Customer service very helpful and corrected my equipment failure easily amd quickly.
16 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your kind review! We're glad to hear our customer service team was able to resolve your equipment issue quickly and easily. We appreciate your feedback and are always here if you need assistance in the future!
The tech support was fantastic
The tech support was fantastic. The tech was extremely patient and throughly explained each step of the process. Very pleasant.
26 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your kind feedback! We’re really glad to hear our tech support team was patient, thorough, and able to walk you through each step clearly. Providing a smooth and pleasant experience is exactly what we aim for. We truly appreciate you taking the time to share your experience and for choosing Lockly!
John was excellent exceptional helping…
John was excellent exceptional helping me with my Lockly I was frustrated because I couldn’t figure out myself but thank you to him my home is safe again thanks John
25 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your kind words! We're really glad John was able to help get everything sorted out for you and ease your frustration. Ensuring your home is secure and that everything works as expected is exactly what we aim for. We’ll be sure to pass along your appreciation to John—he’ll be happy to hear it. Thanks again for sharing your experience and for choosing Lockly!
The lock does exactly what it says on…
The lock does exactly what it says on the tin. Wifi/Bluetooth access - keeps a record of access logs
Customer support got back to me quickly as well when I was having issues syncing the locks to the online portal.
Only downside was the SaaS portion if I wanted to use the online portal, but they were upfront that the functionality of the locks were not affected by utilizing the online portal or not.
25 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your thoughtful review! We're glad to hear the lock has been meeting your expectations and that features like Wi-Fi/Bluetooth access and the access logs have been useful. It's also great to know our support team was able to help you quickly with syncing your locks to the online portal.
We appreciate your feedback regarding the SaaS option for the online portal. We're committed to being transparent about our services, and we're happy that the core functionality of your locks continues to work regardless of whether you choose to use the portal.
Thank you for choosing Lockly and for sharing your experience!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.