I recently reached out to Lockly support regarding an issue with my lock and had the pleasure of speaking with John. He did an awesome job troubleshooting, solved the problem right away, and processed... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We just installed our deadbolt to our new doors. Once the installer left we noticed the lock wasn’t working for the electronic keypad. My husband tried to troubleshoot and we still had issues. We reac... Se mer
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I actually hired a contractor to install my Lockly Visage Smart Lock and after several attempts the lock was not properly functioning. I call for support and Den called me on FaceTime and she walked... Se mer
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The helpdesk system has multiple ways to communcate so if they are busy on the phone I could still get help with my issue. The AI system was able to help me get enough information to fix my problem. I... Se mer
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Företagsinformation
Skrivet av företaget
At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkeley, our founder recognized the potential for a Silicon Valley-based property technology company. This, along with decades of successful international high-tech manufacturing and development experience, has inspired Lockly's innovative global product portfolio.
Kontaktuppgifter
2024 Macopin Rd., Unit F, 07480, west milford, USA
- 4159109522
- biz@lockly.com
- lockly.com
4,9
Utmärkt
950 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Lockly
Thank you for your 5-star review! We're thrilled to hear you had an excellent experience with our team. Providing knowledgeable support and exceptional service is always our goal, and we're glad we could help. We truly appreciate your support and thank you for choosing Lockly! 💙
Svar från Lockly
Thank you so much for your kind words! We're thrilled to hear that you love your Lockly locks and that you've had a great experience with our support team. Your support means a lot to us, and we're always here if you ever need anything. Thank you for choosing Lockly!
You guys called me back within 1/2 hour…
You guys called me back within 1/2 hour and job was very knowledgeable and professional in explaining all the details of my new lockly wifi lock. Great customer service!!!
7 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your kind words! We're thrilled to hear our team was able to return your call quickly and provide the knowledgeable, professional support you deserved. Delivering excellent customer service is always our goal, and we're so glad we could help you get your new Lockly Wi-Fi lock up and running. Thank you for choosing Lockly and for taking the time to share your experience!
Excellent service rep today!
The Customer Service rep who I spoke with today, July 7, 2026 was absolutely wonderful! She was patient with me and walked me through everything step-by-step. She was the only one out of everyone I communicated with without LOCKLY for the last year who has been able to fix my issue.
A big thank you to her!
7 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for taking the time to share your experience! We're thrilled to hear that our support representative was able to resolve the issue after all this time. We'll be sure to share your kind words with her—she'll be delighted to know her patience and dedication made such a positive impact.
Thank you for choosing Lockly, and if you ever need assistance in the future, we're always here to help!
After my feedback they were quick to respond
After my feedback they were quick to respond and get my issues resolved. Very nice support staff and very helpful.
7 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your kind words! We're so glad we could respond quickly and get your issue resolved. Providing fast, friendly, and helpful support is what we strive for, and we're happy to hear our team delivered. Thank you for choosing Lockly—we're always here if you need us!
John was excellent
John was very professional, helpful, patient, and friendly. He answered all of my questions.
6 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your wonderful feedback! We're so glad to hear that John provided professional, patient, and friendly service while answering all of your questions. We'll be sure to share your kind words with him. Thank you for choosing Lockly—we're always here if you need any further assistance!
John provided excellent instructions
John provided excellent instructions, precise and quickly to help reinstall one of my older deadbolt locks. I have since upgraded 3 deadbolts to Lockly Visage. The fact that I have purchased 3 biometric lock and now 3 Visage with facial recognition should say it all about Lockly products.
6 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your continued support! We're thrilled to hear that John provided clear and efficient guidance to help you reinstall your older deadbolt. It means a great deal to know you've trusted Lockly for multiple biometric locks and have now upgraded to three Lockly Visage locks. Your loyalty and confidence in our products truly mean the world to us. Thank you for being a valued member of the Lockly family!
Supreme lock, amazing customer support!
I purchase my Lockly lock after looking at all the most popular well known brands. I settled on the more expensive Lockly brand with finger print and facial recognition. Ive now had the lock installed on a rental property for 6 months. The app and remote access has been amazing for me as the admin and for my guests who each have their very own personal time sensitive access code. Just recently I was unable to connect and control my lock via the app. Panic set in and I quickly emailed and texted Lockly customer service on a Sunday! To my surprise I got a reply text from an actual person. I explained my connectivity issues and they elevated my problems to their engineering department. Within about 6 hours my issues were resolved and my app was able to connect to the Lockly app. Now thats some supreme customer service. I love my Lockly lock and now I love the support even more. Thank you!
5 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for sharing your experience! We're thrilled to hear how much you're enjoying your Lockly lock and the convenience of features like remote access, biometric entry, and time-sensitive access codes for your guests.
We understand how important it is to have reliable access and control, especially for a rental property, so we're glad our team was able to quickly assist and get your connection issue resolved. We're proud to provide real support when you need it, even outside of regular hours.
Thank you for choosing Lockly and for trusting us with your property. Your feedback means a lot to our team, and we're always here if you need anything!
Great Product & User Friendly
I was able to get a part replacement fast. The customer service agent was very friendly and listen about how myself and my next door neighbor love the Lockly locks!!!
6 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your kind feedback! We're so glad to hear that our team was able to quickly assist with your part replacement and provide a friendly, helpful experience. It's wonderful to know that you and your neighbor are both enjoying your Lockly locks!
Thank you for choosing Lockly—we truly appreciate your support and are always here if you need anything.
The attendant was very courteous and…
The attendant was very courteous and knowledgeable. This is what service should look like. Give her a raise!
6 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your wonderful feedback! We're so glad to hear that our representative provided the courteous and knowledgeable service you deserve. We'll be sure to share your kind words with her—recognition like this means a lot to our team.
Thank you for choosing Lockly, and we appreciate you taking the time to share your experience!
I had an issue with Wi-Fi connectivity…
I had an issue with Wi-Fi connectivity on my lock. Tech support followed up and helped me get it solved. The problem was my Wi-Fi was both 2.4&5GHz and I needed to separate them. Great product and even better tech support and follow through
6 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing your experience! We're glad to hear our tech support team was able to help troubleshoot your Wi-Fi connectivity issue and get your lock back up and running.
We appreciate your kind words about both our products and our support team. Providing helpful guidance and strong follow-through is something we take pride in. Thank you for choosing Lockly—we're always here if you need us!
Gie Lockly tech help
Gie, was very patient and help me multiple test setups and finally reinstalled the Lockly app and tested and it worked like a champion.
Thank you and Happy 4th of July to you.
Lineker
4 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your wonderful feedback! We're so glad to hear that Gie was patient and dedicated in helping you through multiple setup tests and reinstalling the Lockly app until everything was working perfectly.
We'll be sure to share your kind words with Gie—it's great to know their support made a difference. Thank you for choosing Lockly, and we hope you had a wonderful 4th of July!
Great lock
Great lock. Thoughtfully designed. Easy. Reliable. Convenient. Hands down a game changer.
4 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your fantastic feedback! We're thrilled to hear that you're enjoying your Lockly lock and find it thoughtfully designed, easy to use, reliable, and convenient.
We appreciate you sharing your experience and are grateful to have you as part of the Lockly family. Thank you for choosing Lockly!
Best Customer Service Around
I can’t speak highly enough of Lockly support. I have been a customer for over 2 years and during that time I have had to reach out to support on several occasions for various reasons and they have always been very helpful. Most recently I worked with Janeth who was very prompt in her communications and went above and beyond to make sure I was a satisfied Lockly customer. A+
4 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your continued support and for sharing your experience! We're truly grateful to have you as a Lockly customer for over two years.
We're thrilled to hear that our support team has consistently been helpful and that Janeth provided the prompt, dedicated service you deserve. We'll be sure to share your kind words with her—it's wonderful to know she went above and beyond to ensure you had a great experience.
Thank you for choosing Lockly, and we appreciate your A+ rating! We're always here whenever you need us.
We purchased PIN Genie Pro for our…
We purchased PIN Genie Pro for our front door and found the installation to be about a 3 out of 5 stars for difficulty. Additionally, the technical setup is a 3 out of 5 due to some glitchy points in the instructions that are not clear. It was not as intuitive as , say Apple products. I will add that notifying Lockly was difficult by phone on the weekend. Automated system kept hanging up on me multiple times; I waited u til Monday when I was able to reach someone for help. The linking to Google home was also glitchy. I am still having trouble finding an available access code for one time access users.
26 juni 2026
Omdöme utan inbjudan
Svar från Lockly
Hi,
Thank you for your feedback. We're sorry to hear that the installation, setup, and Google Home integration weren't as smooth as expected, and we apologize for the difficulty you experienced reaching our support team over the weekend. Please note that we also offer callback requests if you leave a voicemail, as well as SMS support, which is often the fastest way to reach us.
If you're still having trouble with one-time access codes or any other features, please don't hesitate to reach out to our support team. We'd be happy to help get everything working properly.
Thank you for choosing Lockly, and we appreciate your feedback as we continue to improve.
📧 help@lockly.com
📞 669-500-8835
I had a remote connectivity issue
I had a remote connectivity issue. Support responded almost immediately. They gave me correct fixes. Further service reached
out to me via phone to insure everything was resolved. Great costumer service.
3 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your feedback! We're glad to hear our support team responded quickly and provided the right solutions to resolve your remote connectivity issue. We're also happy that our team followed up to ensure everything was working properly.
Providing timely, helpful support and following through with our customers is something we take pride in. Thank you for choosing Lockly—we appreciate your support and are always here if you need us!
I rarely write reviews but my experience was fantastic
I rarely write reviews but I just had the best customer service experience with Rusel from Lockly. I had many issues with bad wifi connection for the past year with my Lockly. I started SMS texting my frustration to Lockly support, and was put in touch with a representative(Rusel) quickly. I explained I was having constant terrible connection issues & have tried everything to get this lock to work over the past few months. I told Rusel all of this, and they immediately shipped me out a WiFi Range Extender. I haven’t had a problem since! That was the fastest solution I’ve ever experienced with a company. The lock works great now!!
1 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for taking the time to share your experience! We're thrilled to hear that Rusel was able to quickly understand your concerns and help resolve your Wi-Fi connectivity issues.
We know how frustrating connection problems can be, and we're glad the Wi-Fi Range Extender was the right solution to get your Lockly working reliably again. We'll be sure to share your kind words with Rusel—it's wonderful to know their quick support made such a positive impact.
Thank you for choosing Lockly, and we're so happy to hear your lock is working great!
They sent me a replacement for free
Cosomer service listened to me and replaced my broken item for free.
That's great!
2 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thanks for taking the time to share this! We’re really glad to hear our customer service team listened and got your broken item replaced quickly at no cost. We appreciate your support and hope everything’s working perfectly for you now.
John helped me two times today. He’s great
John helped me two times today.
1 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thanks for the great feedback! We’re glad to hear John was able to help you twice today—he’ll really appreciate the shoutout. We’ll be sure to pass this along to him and the team.
Awesome product and amazing tech…
Awesome product and amazing tech support. I have only reached out to support via txt and the response have been really fast. Love the product and the support that comes with it. Thanks
1 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thanks so much for sharing this! We’re really glad to hear you’re enjoying the product and that our support team has been able to respond quickly and help when you’ve needed it. We truly appreciate your support and kind words—it means a lot.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.