I recently reached out to Lockly support regarding an issue with my lock and had the pleasure of speaking with John. He did an awesome job troubleshooting, solved the problem right away, and processed... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We just installed our deadbolt to our new doors. Once the installer left we noticed the lock wasn’t working for the electronic keypad. My husband tried to troubleshoot and we still had issues. We reac... Se mer
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I actually hired a contractor to install my Lockly Visage Smart Lock and after several attempts the lock was not properly functioning. I call for support and Den called me on FaceTime and she walked... Se mer
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The helpdesk system has multiple ways to communcate so if they are busy on the phone I could still get help with my issue. The AI system was able to help me get enough information to fix my problem. I... Se mer
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Företagsinformation
Skrivet av företaget
At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkeley, our founder recognized the potential for a Silicon Valley-based property technology company. This, along with decades of successful international high-tech manufacturing and development experience, has inspired Lockly's innovative global product portfolio.
Kontaktuppgifter
2024 Macopin Rd., Unit F, 07480, west milford, USA
- 4159109522
- biz@lockly.com
- lockly.com
4,9
Utmärkt
950 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great support service
Great support service, got a solution and there was no drama. The locks work beautifully. Thank you
18 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your wonderful feedback! We’re happy to hear that our support team was able to provide a smooth experience and help resolve your issue quickly and efficiently.
We’re also thrilled to hear that you’re enjoying your LOCKLY locks! Providing a reliable product along with responsive support is our goal, and we truly appreciate you taking the time to share your experience.
Thank you for choosing LOCKLY!
10 stars
Super communicative, helpful, and wanted to make sure I had a solution to my issue. ADDITIONALLY the best lock I have ever owned. So superior product and superior service.
16 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your amazing feedback! We’re thrilled to hear that our support team was able to provide a helpful and communicative experience while making sure your issue was fully resolved.
We truly appreciate your kind words about both our service and our product. Our goal is to deliver a reliable, innovative lock experience backed by a team that is always here to support our customers when they need us.
Thank you for choosing LOCKLY, and we’re grateful to have you as part of the LOCKLY community!
Svar från Lockly
Thank you for your kind feedback! We’re glad to hear you had a great experience with our support team. Providing helpful and reliable service is important to us, and we appreciate you taking the time to share your experience.
Thank you for choosing LOCKLY!
Eventually my issue was resolved and…
Eventually my issue was resolved and LOCKLY sent out a replacement lock.
17 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for taking the time to share your experience. We’re glad to hear that your issue was eventually resolved and that we were able to provide a replacement lock.
We appreciate your patience throughout the process and value your feedback. We’re always working to improve our support experience and ensure our customers receive the help they need.
Thank you for choosing LOCKLY!
Great cusomer service system.
The helpdesk system has multiple ways to communcate so if they are busy on the phone I could still get help with my issue. The AI system was able to help me get enough information to fix my problem. It even walked me through some parts step by step when I needed it. The live help desk returned my call when promised, but by that time I was already good to go.
16 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing your experience! We’re happy to hear that our support options made it easy for you to get the help you needed. We’re glad our AI assistant was able to provide helpful guidance and walk you through the troubleshooting steps, and that our live support team was available to follow up when needed.
We appreciate your feedback on the different ways to connect with our team, and we’re always working to make the support experience as convenient and effective as possible.
Thank you for choosing LOCKLY!
they were very nice,cooperative,and…
alex was very nice,cooperative,and helpful but the wait to get on the phone wwith an agent was 30 minutes
15 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your feedback! We're so glad to hear that Alex was nice, cooperative, and helpful throughout your experience. We also appreciate you sharing your concern about the 30-minute wait time to reach an agent. We understand how valuable your time is, and we're continuously working to improve our response times. Thank you for your patience, and we appreciate you choosing Lockly!
Good job
Good job. He had good patience with me, I dont speak english really quick and I dont understand all the words, but I communicated correctly with her, thanks.
17 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your wonderful 5-star review! We're so glad to hear that our agent was patient, helpful, and able to communicate with you clearly. We understand that language differences can sometimes make things challenging, and we're happy we could provide the support you needed. Thank you for your kind words and for choosing Lockly—we truly appreciate your feedback!
Xian (Sean) was amazing
Xian (Sean) was amazing! His customer service was amazing. I’m very happy I got him as my representative!
16 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your wonderful 5-star review! We're thrilled to hear that Xian provided you with such an amazing customer service experience. We'll be sure to share your kind words with him—they'll mean a lot. Thank you for choosing Lockly, and we truly appreciate your support!
Very knowledgeable and pleasant to…
Very knowledgeable and pleasant to speak to.
16 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your kind words! We're delighted to hear you found our support knowledgeable and pleasant to work with. Providing helpful and friendly service is our goal, and we truly appreciate you taking the time to share your experience. Thank you for choosing Lockly!
Great support teamratulate the…
I would like to congratulate the Customer Satisfaction team for understanding my issue. A Customer Service representative kindly called me, guided me through the process of purchasing a replacement lock, and additionally offered me a 20% discount. I truly appreciate their professionalism and excellent support.
16 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your wonderful 5-star review! We're delighted to hear that our Customer Satisfaction team was able to understand your concerns and provide the support you needed. It's great to know that our representative guided you through the replacement lock purchase and that the discount helped make the experience even better. We truly appreciate your kind words about our professionalism and service. Thank you for choosing Lockly—we're always here to help!
I had an excellent experience with Alex…
I had an excellent experience with Alex from the Lockly Support Team regarding my purchase of the PGD798NVSN model. She was incredibly patient, knowledgeable, and took the time to answer all of my questions thoroughly. Her professionalism and willingness to help made the entire process smooth and stress-free.
Thank you, Alex, for your outstanding customer service. You truly deserve 5 stars!
16 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your outstanding 5-star review! We're thrilled to hear that Alex provided you with such a positive experience while assisting with your PGD798NVSN purchase. Your kind words about her patience, knowledge, and professionalism mean a great deal, and we'll be sure to share your feedback with her. We're delighted she was able to answer all of your questions and make the process smooth and stress-free. Thank you for choosing Lockly—we truly appreciate your support!
Lockly and Google Home Connection
The rep addressed my issue with connecting my Lockly locks to the Google Home service. She was amazing to work with and corrected some misleading information on the Lockly website and Google on how to properly connect them to Google Home.
15 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your wonderful 5-star review! We're so glad to hear our representative was able to resolve the issue with connecting your Lockly locks to Google Home. It's great to know she provided clear guidance and helped clarify the misleading information you came across. We truly appreciate your feedback and are delighted that your experience was a positive one. If you ever need assistance in the future, we're always here to help!
Outstanding service from Lockly
I experienced outstanding service from Emma M, Ellie, and Mia:
- I was having an issue with a Lockly product, so I completed their online form
- I was shocked that somebody contacted me almost immediately to troubleshoot the issue
- The team were incredibly kind and patient with me, and ultimately resolved the issue
I would not hesitate to recommend Lockly. I feel that the level of service, care, and competence the team displayed is these days a rarity. Thank you to Ellie, Emma M, and Mia.
15 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your wonderful 5-star review! We're thrilled to hear that Emma M., Ellie, and Mia were able to provide the prompt, patient, and caring support you deserved. We take great pride in delivering exceptional customer service, and it's incredibly rewarding to know our team made such a positive impact on your experience.
Your kind words and recommendation mean a great deal to all of us. We'll be sure to share your feedback with Emma M., Ellie, and Mia—they'll be delighted to know they made a difference.
Thank you for choosing Lockly, and we're always here if you ever need us again!
Very professional very informative…
Very professional very informative learned a lot thank you for the assistance
14 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your 5-star review! We're so glad to hear you found our support professional and informative. It's great to know we were able to provide the assistance you needed and help you learn more along the way.
We truly appreciate your kind words and your support. If you ever have any questions or need assistance in the future, we're always here to help. Thank you for choosing Lockly!
Very pleased with the conversation and…
Very pleased with the conversation and helpful tips
14 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your wonderful 5-star review! We're delighted to hear you were pleased with your conversation with our team and found the tips helpful.
Providing friendly, knowledgeable support is always our goal, and it's great to know we made your experience a positive one. Thank you for choosing Lockly—we're always here if you need us again!
John was very professional
John was very professional. He called me at five but I was not home yet so he called me back at six and walked me through resetting my LOCKLY. This phone call accomplished more in 20 minutes then six emails that took two days. And I didn’t have to go hunting for my receipt!
14 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your fantastic 5-star review! We're so glad to hear that John was able to provide the support you needed. His willingness to call you back at a more convenient time and patiently walk you through resetting your LOCKLY is exactly the level of service we strive to deliver.
We're especially happy that the phone call resolved your issue quickly and made the process much easier than email support. Your feedback is invaluable, and we'll be sure to share your kind words with John.
Thank you for choosing Lockly. If you ever need assistance in the future, we're just a call or message away!
Lockly customer service was great!!
Lockly customer service was great!!! I did it through text. It was fast and efficient. I really appreciate all you guys have done. Thank you, Lockly.
14 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for your amazing 5-star review! We're thrilled to hear that your text support experience was fast, efficient, and helpful. Providing convenient and reliable support is always our goal, so it's wonderful to know we delivered.
We truly appreciate your kind words and your trust in Lockly. Thank you for choosing us, and if you ever need assistance in the future, we're always here to help!
We LOVE our new Lockly deadbolt
We LOVE our new Lockly deadbolt! Works very well and smooth. The app is awesome and makes it very easy to add or delete info.
Not going to lie, I was nervous ordering from this company because I hadnt heard about them before and I read some unflattering reviews regarding their customer service but I have to say I dont know what they're talking about because I have nothing but high praises for them. I had also ordered the latch to go with the deadbolt but didnt measure the height I needed to clear so had to return the latch. After I left a voicemail, John D reached out to me and has helped me tremendously! He has been on top of the return every step of the way and he also just called to let me know they received the lock and I would be getting my refund soon. I have never had a company call me and keep me informed as much as these guys. I will mention Xian as he answered one of my emails also and I apologize if I've left anyone out but John is who I've conversed with the most and he was always kind every time!
Buy from Lockly, you will not be disappointed!
14 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you so much for taking the time to share such a thoughtful and detailed 5-star review! We're absolutely delighted to hear that you're loving your new Lockly deadbolt and that the app has made managing your lock so simple and convenient.
It means a great deal to us that we were able to exceed your expectations, especially after you had concerns based on reviews you had read. We're thrilled that John D. was able to provide attentive, proactive support throughout your return and refund process, and we'll be sure to share your kind words with both John and Xian. They will be honored to know their dedication made such a positive impression.
Thank you as well for recommending Lockly to others. Your trust and support mean the world to us, and we're grateful to have you as part of the Lockly family. If you ever need anything in the future, we're always here to help!
Lockly Tech Supports
Lockly supports replying right away & trying to solve the problem I’m having with my Lockly door lock. Tech support awesome they return the calls as promised & never stop sending fallow up's with my lock issue.
14 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for your 5-star review! We're so glad to hear you've had a great experience with our support team. Providing prompt assistance, following up, and making sure your issue gets resolved are always our priorities. We truly appreciate your kind words and your support!
Escalation team resolved my issue very quickly
I did originally have some issues with our Lockly Pro lock that required an escalation to get it resolved.
The lock had 2 parts that failed at the same time (both the "latch" or "deadbolt" part and the part that you turn to lock/unlock the door) but they originally only sent the "deadbolt" part and wanted me to re-troubleshoot the thumb turn again once that part was received and re-installed even though the issue had already been demonstrated during the recorded video call showing the lock was non-functional with both with a new latch installed (an identical latch from our newly purchased Lockly Zeno kit) and also showed the issue persisted even when the lock was not installed in the door at all.
The original emails were a bit frustrating as it didn't seem like they really understood the exact issue and perhaps I wasn't explaining it the right way.
However, the escalation team was very helpful and quickly authorized for my lock to fully replaced and I will now have an extra "latch" or "deadbolt" that will fit this lock and 2 other Lockly locks we have installed.
The rep that called from the escalated issue was very helpful, extremely polite and attentive. She fully understood the entire issue and informed me that a new replacement lock kit would be sent, essentially replacing the entirety of the lock, not just the 2 parts that failed. We didn't have to pay the "deposit" or send back the broken parts so there will be no additional expense on our part.
We are still waiting on the new lock to be delivered (it was just sent out) and we already bought and installed a new upgraded Lockly Zeno series lock for this door so the replacement lock will be installed on another door we'd considered upgrading to a smart lock but hadn't done yet.
It was a little frustrating in the very beginning of this "warranty service" process but it was overall a positive experience in the end. I'd happily add on additional locks for other doors and recommend them to friends/family.
10 juli 2026
Omdöme utan inbjudan
Svar från Lockly
Thank you for sharing your experience and for your patience throughout the warranty process.
We're sorry the initial support experience was frustrating, but we're glad our escalation team was able to resolve everything and provide a replacement lock. We'll be sure to share your kind words with the representative who assisted you.
We truly appreciate your continued trust in Lockly and are happy to hear you're enjoying your new Zeno lock. Thank you for your recommendation—we're grateful for your support!
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