Sad state of affairs. I handed over £4700 for a sofa and 2 chairs 5 months ago, and still have nothing to show for it. In my case, they somehow “forgot” to process my order. Word advice to anyone... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Helpful and friendly staff without being intrusive. They were knowledgable about the products. There was a lovely friendly chatty man, didn’t catch his name, was working there on Sunday 17th May. He’s... Se mer
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The help and guidance from staff and the fact that nothing was too much trouble helped me to choose the right furniture for my kitchen diner. With so many fabrics and colours it was great to bounce of... Se mer
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I contacted Loaf earlier today on the telephone for advice on how to navigate their online shopping experience as I was having trouble trying to select the correct swatch sample. I had a great chat w... Se mer
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Företagsinformation
Om Loaf - Wilmslow
Skrivet av företaget
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Skrivet av företaget
Kontaktuppgifter
Macclesfield Road 1, SK9 1BZ, Wilmslow, England, Storbritannien
- 02031418300
4,6
Utmärkt
153 omdömen
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
update
we have now heard from both loaf and castelon .THe former has offerd to investigate further. The latter have put forward a proposal which we are currently considering.
27 januari 2026
Omdöme utan inbjudan
Svar från Loaf - Wilmslow
Hi David,
Thank you for taking the time to share your review .
I’m very sorry to hear about the ongoing issues with your sofa and the frustration caused by the lengthy delays with both the assessment and follow-up, I completely understand how disappointing this must be.
Someone from the team will reach out to you shortly to get this sorted for you.
Warm regards,
Cynthia
The customer service
23 januari 2026
Svar från Loaf - Wilmslow
Hi John,
Thank you so much for your kind words.
Our customer service team will be thrilled to hear, their hard work is much appreciated.
We take pride and care to deliver a premium service.
Hope to hear from you soon!
Warm regards,
Manny.
Great experience in store!
We went into the Wilmslow shop twice and the staff were friendly and helpful, when you wanted them to be. No hard sales but they knew their stuff when you asked and were within reach when you needed without following you round!
We ordered online after to make sure we were super happy with our choices. Webpage was a bit temperamental with looking at different colour fabrics which was frustrating and would be the only issue I had with it.
So excited to get our items now!
23 januari 2026
Svar från Loaf - Wilmslow
Hi Ruth,
Thank you so much for sharing your experience! We’re really glad to hear you enjoyed visiting the Wilmslow shop and that the team struck the right balance, knowledgeable when asked and no hard sell. That’s exactly what we aim for.
Thanks as well for flagging the issue with the fabric colours online, we’re sorry that was frustrating and really appreciate you letting us know. We’ll be sure to pass that feedback on to the right team.
We’re so excited for you to receive your items and hope you love them when they arrive!
Kind Regards,
Paris
Friendly and helpful staff in store…
Friendly and helpful staff in store made ordering my new sofas effortless.
22 januari 2026
Svar från Loaf - Wilmslow
Hi Linda,
Thanks so much for the kind words! We’re thrilled our in-store team made ordering your new sofas easy and enjoyable. We hope you love them when they arrive.
Kind Regards,
Paris
We love coming to Loaf
We love coming to Loaf! Everyone is so friendly but after an initial greeting will leave you alone to mooch until you request help if you need it and then everyone is super helpful - particular shout out to Ben who was really lovely! The way all your swatches are set out is fantastic, making it so much easier to select materials and colours. We have made two major purchases from you and are very happy with the product too. 5* all round!
22 januari 2026
Svar från Loaf - Wilmslow
Hi Monique,
Thank you for your review.
It’s wonderful to hear how much you enjoy visiting Loaf, and that the team strike the right balance between being welcoming and giving you space to browse. we're glad that Ben was so helpful, and that our swatch displays made choosing fabrics and colours easier.
It’s lovely to know you’re happy with your purchases too , we'll pass on your lovely feedback to the team
Warm regards,
Cynthia
Super friendly and helpful people
Super friendly and helpful people, we knew what we wanted so it was a pretty quick visit but the store is easy to navigate and well presented. Ordering and payment process straightforward as well.
22 januari 2026
Omdöme utan inbjudan
Svar från Loaf - Wilmslow
Hi FC,
Thanks for taking the time to share your review,
It’s great to hear the visit was quick and easy, and that the team and store layout made everything straightforward.
Warm regards
Cynthia
Best sofas
Lovely sofas - so comfy and stylish, and they have the most friendly and helpful staff.
12 januari 2026
Svar från Loaf - Wilmslow
Hi Jess,
Thank you for your review.
It’s lovely to hear you’re enjoying the comfort and style of our sofas and that the team were so friendly and helpful.
Warm regards,
Cynthia
Svar från Loaf - Wilmslow
Hi there,
Thank you for your review.
I’m so pleased you enjoyed the showroom and found the team friendly and welcoming.
Warm regards,
Cynthia
You offered a total wrap around care…
You offered a total wrap around care for the customer. From holding door open, to advising , knowing when to walk away and leave me with my thoughts. No pressure, offered drinks and nothing too much trouble from any of the staff. It was a pleasurable experience which led me to buy a sofa and 2 armchairs. So far so good. Only thing that I thought should perhaps be offered is why I had to pay up front £6000 when I won’t receive the order until mid April!!! Maybe take 50% non refundable or something. I even paid for the delivery and insurance at the same time!!!
15 januari 2026
Svar från Loaf - Wilmslow
Hi Judith,
Thank you so much for taking the time to share your experience with us. I’m delighted to hear that our team made your visit enjoyable and supportive, from holding the door open to offering advice and ensuring a relaxed, no-pressure environment. It’s wonderful to know that this contributed to your decision to purchase a sofa and two armchairs, we hope you love them!
I completely understand your feedback regarding the payment structure. Currently, we ask for full payment upfront to secure the order and cover production scheduling, delivery, and insurance. I appreciate that this can feel unusual, especially for an order with a longer lead time.
Thank you again for your kind words and constructive feedback. We truly appreciate your support and look forward to delivering your new furniture in April.
Kind regards,
Paris
This was our first visit to loaf…
This was our first visit to loaf @wilmslow and we were helped out by Ben who was extremely friendly and knowledgeable about the Loaf products.
15 januari 2026
Omdöme utan inbjudan
Svar från Loaf - Wilmslow
Hi Kate,
Thank you for your review.
I’m so glad your first visit to our Wilmslow store was a positive one and that Ben looked after you so well.
Warm regards,
Cynthia
Great service from when we walked…
Great service from when we walked through the door. Genuinely wanting to be helpful without being at all pushy, also backed by fully refundable and removal if you are not fully happy after so many days after taking delivery (couldn’t remember the number), which further cements the faith they have in the quality of their goods. Our go-to sofa shop, and now other furniture too! Well done Loaf
11 januari 2026
Omdöme utan inbjudan
Svar från Loaf - Wilmslow
Hi,
Thank you so much for your wonderful review! We’re thrilled to hear that our team made your visit enjoyable and that our flexible returns policy helped give you extra confidence in your purchase. It’s fantastic to know that we’ve become your go-to for sofas and now for other furniture too!
We really appreciate your support and kind words, and we look forward to welcoming you back to Loaf soon.
Kind Regards,
Paris
Svar från Loaf - Wilmslow
Hi Mark,
Thank you for your kind words. We’re so pleased to hear that our team were helpful and patient, it really means a lot to us. We hope to welcome you back again soon.
Kind Regards,
Paris
Svar från Loaf - Wilmslow
Hi Andrew,
Thank you for your review.
It’s great to hear you found the team friendly, professional and knowledgeable.
Warm regards,
Cynthia
Sofa from Wilmslow
We called in the shop in Wilmslow. We had already narrowed our choices down to one of two. Lots of guidance and help provided, particularly on fabric. We drove back two weeks later and placed the order. On both occasions we got great service.
10 januari 2026
Omdöme utan inbjudan
Svar från Loaf - Wilmslow
Hi Dawn,
Thank you for sharing your experience with us.
We’re so pleased to hear that the team in our Wilmslow shop were able to provide helpful guidance, especially when it came to choosing the right fabric, and that you felt well looked after on both visits. It’s great to know the service was consistently positive and helped you feel confident in placing your order.
Thank you for choosing Loaf, we really appreciate it and hope you love your new piece!
Kind Regards,
Paris
Svar från Loaf - Wilmslow
Hi Paul,
Thank you for your kind words! We’re glad you found the service helpful and courteous.
Please let us know if there is anything else we can help with.
Kind Regards,
Paris
Beautiful sofas and just such a nice…
Beautiful sofas and just such a nice shopping experience. Staff are lovely and it’s just a lovely shop.
11 januari 2026
Svar från Loaf - Wilmslow
Hi Fran,
Thank you for your kind words.
We’re so pleased to hear that you enjoyed the shopping experience and found the sofas beautiful. It’s wonderful to know our team and the store made such a positive impression—we hope to welcome you back again soon.
Kind Regards,
Paris
Personal service with sales person…
Personal service with sales person listening and then giving options to consider
10 januari 2026
Svar från Loaf - Wilmslow
Hi Edmund,
Thank you for your feedback.
We’re pleased to hear that you received such personal service, with the salesperson taking the time to listen and offer thoughtful options to consider. We’re glad you enjoyed the experience and hope you’re delighted with your choice.
Kind Regards,
Paris
Enjoyed browsing around the store in…
Enjoyed browsing around the store in Wilmslow deciding which floor lamp we preferred. Helpful staff
9 januari 2026
Svar från Loaf - Wilmslow
Hi Elliott,
Thank you for your review.
It’s great to hear you enjoyed browsing in our Wilmslow store and that the team were helpful while you chose your floor lamp.
Warm regards,
Cynthia
Great staff member at Wilmslow store
Chloe, in the Wilmslow store, was knowledgeable, helpful & made our visit a v positive experience .
Also loved the free tea cakes, showroom layout and general ambience.
10 januari 2026
Omdöme utan inbjudan
Svar från Loaf - Wilmslow
Hi Estelle,
Thank you for your review.
We’re delighted Chloe made your visit to Wilmslow such a positive experience and that you enjoyed the showroom and teacakes too.
Warm regards,
Cynthia
Purchase of settees/foot stool
Pleasant, friendly staff, and a clean tidy environment. Very helpful and not too pushy staff!
6 januari 2026
Svar från Loaf - Wilmslow
Hi Pamela,
Thank you for your lovely review!
I’m so glad you had a positive experience with our friendly team in our Shack and found the environment clean and inviting. We always strive to be helpful while allowing our customers to feel comfortable and relaxed, so your comments are greatly appreciated.
We hope to see you again very soon!
Warm regards,
Manny.
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