The help and guidance from staff and the fact that nothing was too much trouble helped me to choose the right furniture for my kitchen diner. With so many fabrics and colours it was great to bounce of... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I contacted Loaf earlier today on the telephone for advice on how to navigate their online shopping experience as I was having trouble trying to select the correct swatch sample. I had a great chat w... Se mer
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Great staff..Benjamin at Wilmslow an absolute sweety. Went back several times. He remembered me. Opened the store door for me and gave me take measure, water etc. Had been recommended...obviously... Se mer
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Lovely welcoming store and staff. Good old-fashioned customer service with lots of nice little touches like the bottled water., sweets, biscuits, note pads etc. Was assisted by Ben, who was extreme... Se mer
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Företagsinformation
Om Loaf - Wilmslow
Skrivet av företaget
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Skrivet av företaget
Kontaktuppgifter
Macclesfield Road 1, SK9 1BZ, Wilmslow, England, Storbritannien
- 02031418300
4,6
Utmärkt
148 omdömen
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Loaf - Wilmslow
Hey Denise,
Thank you so much for the fantastic feedback, it is much appreciated. We are so pleased to hear you had a great experience at our Wilmslow shack. Please be assured this has been passed on to the relevant teams.
Please feel free to contact us if you need any further support. We are always happy to help!
Kindest Regards,
CJ
Terrible Experience.
We had a really disappointing experience buying a sofa from their Wilslow store. We were let down time after time and their telephone team were dreadful. We will not be shopping with them and strongly recommend you don't either.
18 januari 2026
Omdöme utan inbjudan
Svar från Loaf - Wilmslow
Hi Tim,
Thank you for your review.
I’m very sorry to hear about your disappointing experience with your sofa purchase from our Wilmslow store. This certainly isn’t the level of service we aim to provide, and I’m sorry you felt let down both in store and when speaking with our telephone team.
We've now requested more information from you via Trustpilot to enable look into this further for you.
Warm regards,
Cynthia
Smithy sofa
Love the Smithy sofa, very comfortable and stylish, feels well made. Excellent customer service from start to finish.
15 februari 2026
Svar från Loaf - Wilmslow
Hi Clare,
Thank you for your review.
It’s wonderful to hear you’re loving your Smithy sofa and that it feels both comfortable and well made. I’m also so pleased our team looked after you from start to finish.
Warm regards,
Cynthia
Brilliant sofas
Waited to make this review had the sofas for 9-10 months and they are great and still look brand new. Super comfy and built to last. The staff are helpful and friendly in store as well
19 april 2025
Svar från Loaf - Wilmslow
Hi Mr Molyneux,
Thank you for your review.
It’s fantastic to hear that after 9–10 months your sofas are still looking brand new and feeling super comfy. That’s exactly what we hope for. I’m also glad our in-store team made a great impression.
Warm regards,
Cynthia
Svar från Loaf - Wilmslow
Hi James,
Thank you for your review.
it's wonderful to hear you had a great experience with us, we really appreciate you taking the time to share your feedback.
Warm regards,
Cynthia
Svar från Loaf - Wilmslow
Hi Mr Kilpatrick,
Thank you for your review.
It’s wonderful to hear you found us helpful and are pleased with the quality of your furniture. Your feedback means a lot
Keep Loafing!!
Warm regards,
Cynthia
Staff were super friendly & helpful
Staff were super friendly & helpful. They guided us & helped with a query we had on an existing sofa. They were super knowledgeable.
13 februari 2026
Omdöme utan inbjudan
Svar från Loaf - Wilmslow
Hi Sammi,
Thank you so much for your lovely review.
We’re delighted to hear the team were friendly, knowledgeable, and able to help with your sofa query. It’s great to know you felt well looked after that’s exactly the experience we aim to provide.
We really appreciate you sharing your feedback, Keep Loafing!!
Warm regards,
Cynthia
Visted the Wilmslow Loaf Showroom where…
Visted the Wilmslow Loaf Showroom where the lovely ladies there couldn’t have been more helpful and informative!!
Simply cannot wait for my Monroe bed in Clever Velvet to arrive now 😊!!
1 februari 2026
Svar från Loaf - Wilmslow
Hi Lucy,
Thank you for your lovely review.
We’re so pleased to hear you had such a positive visit to our Wilmslow showroom and that the team made you feel well looked after.
We hope you’re excited about your Monroe bed it's definitely a beautiful choice
Keep Loafing!!
Warm regards,
Cynthia
Lovely helpful staff
7 februari 2026
Svar från Loaf - Wilmslow
Hi JanL
Thank you for your review
We’re so pleased to hear our team made your experience a positive one. We’ll be sure to share your feedback with them.
Thanks again for shopping with Loaf!
Warm regards
I visited your Wilmslow shack on 3…
I visited your Wilmslow shack on 3 occasions and was greeted at the door with a warm friendly face. We were then just left to browse with no one bothering us ( which I love). The staff were always on hand to answer any questions but then left you alone to browse. The first time I went with my daughter and we were in just over 2 hours.
I eventually ordered my Smithy corner sofa on the third visit, this was quick and easy again with friendly staff.
Would definitely recommend this store.
Can't wait for my sofa.
30 januari 2026
Svar från Loaf - Wilmslow
Hi Deborah,
Thank you so much for your lovely review.
It’s wonderful to hear how welcoming the Wilmslow team were and that you enjoyed browsing at your own pace over several visits We’re delighted the ordering process was just as easy and friendly.
We can’t wait for you to receive your new sofa. Keep loafing!!
Warm regards,
Cynthia
Svar från Loaf - Wilmslow
Hi D.E,
Thank you for your lovely feedback.
I’m really pleased to hear you found the team helpful and informative we truly appreciate you taking the time to share this.
Warm regards,
Cynthia
Choi was amazing extremely helpful and…
Choi was amazing extremely helpful and friendly going out of her way to help us find what we were looking for.
30 januari 2026
Omdöme utan inbjudan
Svar från Loaf - Wilmslow
Hi Matt,
Thank you for your review.
We're pleased to hear Choi was extremely helpful and friendly, and went out of her way to help you find exactly what you were looking for.
Warm regards,
Cynthia
Excellent service
Benjamin was extremely helpful, very knowledgeable about the products as well.
1 februari 2026
Svar från Loaf - Wilmslow
Hi Bethan,
Thank you for your review.
We're delighted to hear Benjamin was so helpful and knowledgeable, and that he was able to make your visit such a positive one.
We really appreciate you taking the time to share your experience.
Warm regards,
Cynthia
Excellent customer service
Excellent customer service, the staff were very knowledgeable & friendly
31 januari 2026
Svar från Loaf - Wilmslow
Hi Jo,
Thank you so much for your lovely feedback!
I’m delighted to hear you found our team knowledgeable and friendly. Providing helpful, welcoming service is always our goal. I really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Warm regards,
Manny.
Svar från Loaf - Wilmslow
Hi Malcolm,
Thank you for your kind feedback.
I’m delighted to hear that you found our advice helpful. Our team always aims to provide clear, thoughtful guidance and I truly appreciate you taking the time to share your experience.
Hope to hear from you soon!
Warm regards,
Manny.
update
we have now heard from both loaf and castelon .THe former has offerd to investigate further. The latter have put forward a proposal which we are currently considering.
27 januari 2026
Omdöme utan inbjudan
Svar från Loaf - Wilmslow
Hi David,
Thank you for taking the time to share your review .
I’m very sorry to hear about the ongoing issues with your sofa and the frustration caused by the lengthy delays with both the assessment and follow-up, I completely understand how disappointing this must be.
Someone from the team will reach out to you shortly to get this sorted for you.
Warm regards,
Cynthia
The customer service
23 januari 2026
Svar från Loaf - Wilmslow
Hi John,
Thank you so much for your kind words.
Our customer service team will be thrilled to hear, their hard work is much appreciated.
We take pride and care to deliver a premium service.
Hope to hear from you soon!
Warm regards,
Manny.
Great experience in store!
We went into the Wilmslow shop twice and the staff were friendly and helpful, when you wanted them to be. No hard sales but they knew their stuff when you asked and were within reach when you needed without following you round!
We ordered online after to make sure we were super happy with our choices. Webpage was a bit temperamental with looking at different colour fabrics which was frustrating and would be the only issue I had with it.
So excited to get our items now!
23 januari 2026
Svar från Loaf - Wilmslow
Hi Ruth,
Thank you so much for sharing your experience! We’re really glad to hear you enjoyed visiting the Wilmslow shop and that the team struck the right balance, knowledgeable when asked and no hard sell. That’s exactly what we aim for.
Thanks as well for flagging the issue with the fabric colours online, we’re sorry that was frustrating and really appreciate you letting us know. We’ll be sure to pass that feedback on to the right team.
We’re so excited for you to receive your items and hope you love them when they arrive!
Kind Regards,
Paris
Friendly and helpful staff in store…
Friendly and helpful staff in store made ordering my new sofas effortless.
22 januari 2026
Svar från Loaf - Wilmslow
Hi Linda,
Thanks so much for the kind words! We’re thrilled our in-store team made ordering your new sofas easy and enjoyable. We hope you love them when they arrive.
Kind Regards,
Paris
We love coming to Loaf
We love coming to Loaf! Everyone is so friendly but after an initial greeting will leave you alone to mooch until you request help if you need it and then everyone is super helpful - particular shout out to Ben who was really lovely! The way all your swatches are set out is fantastic, making it so much easier to select materials and colours. We have made two major purchases from you and are very happy with the product too. 5* all round!
22 januari 2026
Svar från Loaf - Wilmslow
Hi Monique,
Thank you for your review.
It’s wonderful to hear how much you enjoy visiting Loaf, and that the team strike the right balance between being welcoming and giving you space to browse. we're glad that Ben was so helpful, and that our swatch displays made choosing fabrics and colours easier.
It’s lovely to know you’re happy with your purchases too , we'll pass on your lovely feedback to the team
Warm regards,
Cynthia
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