Loads4Less  Omdömen 

75
TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I was put in contact with James and Adam and I'm so glad I was. They were really friendly, professional, and explained everything on their initial visit, then on the day Matt and Matt were a great tea... Se mer

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Betygsatt 5 av 5 stjärnor

Very professional, had door protectors and a carpet protector, and were super quick and efficient. Both Matts were amazing, got my flat move done in two hours, I'm impressed!

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Betygsatt 5 av 5 stjärnor

Adam was my contact when booking and was very understanding, as our exchange date kept being pushed back. When we actually moved we had Matt & Matt load and unload our stuff, they were superb. Very pr... Se mer

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Betygsatt 5 av 5 stjärnor

Great service and really friendly staff. We got a call to say they were on their way and they arrived at the agreed time. The removal works was professionally and quickly carried out. We were very hap... Se mer

Företagsinformation

  1. Flyttfirma

Skrivet av företaget

Home Removals Norwich and Cambridge. We also offer Professional storage, packaging, cleaning and clearance services We work throughout the UK, call us on 01603 661180


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

75 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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4,6

Alla omdömen

(75)

62 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Matt & Patrick were brilliant

Matt & Patrick were brilliant, arrived bright and early and efficiently packed our large items. Unpacked items carefully to our requested rooms. All completed well within our time slot of 2hrs. Couldn't have asked for anything more.

9 augusti 2025
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Svar från Loads4Less

Hi Mrs Paul,

Thank you for the great review. Really pleased to hear Matt and Patrick looked after you so well — arriving early, getting everything packed efficiently and making sure all your items were placed exactly where you wanted them. Finishing within the 2-hour slot is always a bonus too.

Really appreciate you taking the time to share your experience.

Best regards,
Adam Soall – Loads4Less

Betygsatt 1 av 5 stjärnor

Untrustworthy company whose staff…

Untrustworthy company whose staff mostly have criminal records, I've seen it in the news since! That's if you even get a Loads4Less member of staff. It turned out our team had been hired last minute from a driving agency and it seemed like they had never done a removal before. They didn't even seem to know how to move and lift furniture. If I had known I'd been getting randomers I'd have plucked some off the street and paid them myself

15 maj 2025
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Svar från Loads4Less

We take all feedback seriously as it helps us improve our service. However, we have been unable to verify the details of this review or receive any response to our attempts to clarify the issue. We are committed to providing excellent service and encourage anyone with concerns to contact us directly so we can resolve them. Our customers’ trust is important to us, and we remain dedicated to transparency and accountability.

Betygsatt 1 av 5 stjärnor

My experience of this company - couldnt have been worsw

My experience of this company couldnt have been worse. They shoukd not be able to call themselves a removal company they have a small luton van as their Largest vehicle. The men they are rude, happy to break your belongings by their bad handling and will take much more time than tbey should to do the job. Avoid Especially if you are a single woman who is an older adult or a woman who is disabled the attitude of the owner towards the disabled woman who pays a lot more money for a very poor service is unprintable. I also would avoid using this company with the recommendation of big yellow storage who are in the same place as this company has an office just off its carpark as they gave no idea nor do they care that loads4less staff and owner behave as if they dont have to follow the laws of the land and happy to lie to court officials in writing and in person and slander you whilst doing so. I had my paperwork changed subsequently to signing it online so they could change the contract to their advantage. Avoid this company and tell everyone else to avoid it as well.
I got a different company to take my belongings from storage to my house they couldnt believe this company was meant to be professional as they had never seen peoples belongings in such a state having been put in by what was meant to be a professional company with numerous items previously in working order prior to loads4less men moving them broken beyond use and stacked in such a way that it was likely they would topple - they asked me if it was a man and van or professional company id used to put the items in storage and were appalled when i told them that id used this company and my terrible experience with them. I was promised my items would be wrapped in plastic protection - they had nothing at all but a couple of old blankets which they wouldn't use anyway. They took 8 hours to do a job id had done before upon moving into the property which had included the packing of everything by a different company in 3 hours including taking some items to a different address first. They refused to do the video quote i requested as i was across the country at the time i also told them theyd need a huge removal lorry for all of my belongings at no time did they tell me they only had two vans the largest being a luton van the other being not much bigger inside as a transit van. I had even told them for the items they were meant to take from storage on the same day it had taken two luton vans to fill the storage unit and i had my flat which id already told them had a lot of stuff in and id told them that i hadnt finished packing so couldnt say how many boxes there would be hence me requestinb a video quote to be told that it wasnt their policy to do video quotes. The owner in the year plus before going to court says that has been changed but who knows as he was happy for his staff to lie on their statements for court and he was happy to lie about what was agreed in court apart from being discriminatory about disabled people and particularly myself in court and at length. This is obviously an issue for anyone who would want a company that acts in a way that deals with the public in line with the equality act law and not in a way that passes on and allows behaviour of their staff an attitude that is very bad but also illegal if you are disabled in any way. I cant emphasise enough how awful this company was to deal with frim the owner downwards. AVOID THIS COMPANY LIKE THE PLAGUE!
I have had to wait over 14months to go to court because of the actions of this company so can only now put in reviews

6 maj 2025
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Svar från Loads4Less

Hi,

Thank you for your review. We are sorry that you feel this way about your experience, however we do not agree with the description you have given.

This move, and the issues you raised, have already been fully reviewed as part of a formal court process. All of the evidence was examined in detail – including the original quotation, booking confirmation, vehicle specification, job notes, timing logs, photographs and correspondence. The court found in our favor and confirmed that the services we provided, and the charges applied, were in line with what was agreed in advance.

We are confident that we carried out the work as quoted and as planned, and that we followed our normal procedures throughout. Where your requirements changed from the original agreement, we explained what could and could not be done within the booked service. We strongly refute the allegations that we acted unprofessionally, dishonestly or in a discriminatory manner.

As this matter has already been considered and concluded by the court, we will not be revisiting it further or entering into any additional discussion about it in public.

We wish you all the best for the future.

Adam Soall – Loads4Less

Betygsatt 1 av 5 stjärnor

Be wary of this Company

Be wary of this bad company. We called them for a possible moving home service and a representative came out for a survey.

After the survey loads4less sent us an email with a quote and we thought it to be very expensive and confusing with alot of additional upsells. As a result of that, my wife and I decided not to go ahead and instead used an amazing company called Soveriegn Removals. They were absolutely brilliant and their quote was considerably less ( night and day difference) and a lot clearer, simpler, and very professional. We went above our time with the move as the keys to our new house were released at 4.30pm which was really late in the day, but they did not charge us even a penny extra. We made sure to tip them handsomely for their hard work and generosity. With loads4less, it was a completely different story. It felt like I was dealing with some budget airline like easy jet.. on the face of it the quote appeared to be normal but once you looked at everything carefully (as in the fine print and all the extras, and even the contract, it was obvious that the quote was very likely to change and be alot higher on the day of the move). The most important thing is that nothing had been officially signed or contractually agreed with this company. We genuinely believe their practices are illegal. Please clear of this scam.

We are now defending the matter in court.

We will post another review after the outcome.

6 december 2024
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Betygsatt 5 av 5 stjärnor

I met Adam soall today I had trouble to…

I met Adam soall today I had trouble to get to his work place to pick a smart tv so he kindly offered to deliver it free of charge with in 40 minutes he was at my door what a service and being a bank holiday so thank you Adam
Highly recommended

19 april 2025
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Svar från Loads4Less

Hi Robert,

Thank you for the lovely review. I’m really glad I was able to help and get the TV over to you quickly — especially on a bank holiday. It was no trouble at all.

Really appreciate the recommendation and you taking the time to share your experience.

Best regards,
Adam Soall – Loads4Less

Betygsatt 5 av 5 stjärnor

First class service from start to…

First class service from start to finish, everything went smoothly and the guys were so friendly, we would 100% recommend to friends and family.

16 december 2024
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Svar från Loads4Less

Hi Simon,

Thank you for the great review. Really pleased to hear everything went smoothly from start to finish and that the team were friendly throughout. We really appreciate the recommendation — it means a lot.

Thanks again for taking the time to share your experience.

Best regards,
Adam Soall – Loads4Less

Betygsatt 5 av 5 stjärnor

Short notice fridge/freezer removal…

Short notice fridge/freezer removal from our fourth floor flat without a lift. Excellent job from Troy & Joe despite many stairs to negotiate. Also moved our replacement fridge/freezer into the flat.

13 december 2024
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Svar från Loads4Less

Hi Alistair,

Thank you for taking the time to leave a review. Really pleased we were able to help you out at short notice. Troy and Joe did a great job — especially with all those stairs — so it’s great to hear their hard work was appreciated. Glad we could get the old fridge/freezer out and the new one in without any issues.

Thanks again for your feedback.

Best regards,
Adam Soall – Loads4Less

Betygsatt 5 av 5 stjärnor

Moving is extremely stressful

Moving is extremely stressful. We had many changes of completions dates that Loads4less with constant communication and cooperation ensured the move went as smoothly as it could. Cannot fault at all the team who were friendly and very professional. In all their work. Can’t thank them enough for a brilliant team

26 november 2024
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Svar från Loads4Less

Hi Mr Everitt,

Thank you for the lovely review. Moving is always stressful, especially when completion dates keep changing, so I’m really pleased we were able to keep the communication clear and make things as smooth as possible for you. The team will be glad to hear your comments — they always aim to be friendly and professional in everything they do.

Really appreciate you taking the time to share your experience, and thank you again for your kind words.

Best regards,
Adam Soall – Loads4Less

Betygsatt 5 av 5 stjärnor

Excellent customer service

I needed Richard and his team at 2 days notice,he went on his way home to quote a price for a family who needed an emergency move, loads 4 less operatives were efficient, friendly and professional and I would like to thankyou on behalf of Norwich City Council for their assistance would highly recommend Richard and his team many thanks.

27 augusti 2024
Omdöme utan inbjudan
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Svar från Loads4Less

Hi Kathryn,

Thank you for the lovely review. Really pleased we were able to help at such short notice and support the emergency move. Richard and the team will be glad to hear your feedback — they always aim to be efficient, friendly and professional, so it’s great to see that reflected in your experience.

We really appreciate your recommendation, and thank you as well on behalf of Norwich City Council for your kind words.

Best regards,
Adam Soall – Loads4Less

Betygsatt 5 av 5 stjärnor

Two Moves Too Smooth

Me and my partner were moving in together this month. Loads4less made that move so much easier. I couldn't get a pro-rata on my old place so I had to move into my partners place on the 12th of August (which was the hottest day of the month so far). Then we moved together into our new place on the 23rd.
Richard in the office was very kind and organized the whole thing so well. Waleed and Troy were friendly and efficient on the ground, taking great care of all those boxes up and down the lift in our old place and up the rather narrow stairs of our new one. I would definitely recommend them to anyone moving in the Norwich area.

23 augusti 2024
Omdöme utan inbjudan
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Svar från Loads4Less

Hi Benjamin,

Thank you for such a detailed and thoughtful review. Really pleased we could help make both moves easier for you — especially with one of them landing on the hottest day of the month! Richard will be glad to hear your comments about the organisation, and Waleed and Troy will really appreciate the shout-out for their hard work and care on the day.

Moving twice in such a short space of time is never easy, so it’s great to hear everything went smoothly for you both.

Thanks again for the recommendation — really appreciated.

Best regards,
Adam Soall – Loads4Less

Betygsatt 5 av 5 stjärnor

5 Stars all the way

5 Stars all the way. From the onset Kate in the office was efficient, friendly and helpful. Thank you Kate.
They arrived a bit later through no one’s fault which was good as it gave me extra time to finish up! The boys Willad and Troy were superstars, loved Willad’s ‘can do’ attitude, so positive. Troy had the strength of an ox, getting my American fridge freezer up the stairs without damaging it.
So thank you to Shawn from Taylored storage also in Norwich for recommending Loads4Less. Good call!!
I would certainly recommend this company.
Apologies if I have spelt Willad’s name incorrectly.

30 juli 2024
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Svar från Loads4Less

Hi Trish,

Thank you so much for the brilliant review. Really pleased to hear Kate looked after you so well from the start — I’ll make sure she sees your kind words. Delighted that Willad and Troy made the move smooth for you too. Willad’s positive attitude and Troy’s strength definitely make a great team, so it’s lovely to see that recognised.

Big thanks as well to Shawn at Taylored Storage for the recommendation — much appreciated.

Thank you again for taking the time to share your experience and for recommending us.

Best regards,
Adam Soall – Loads4Less

Betygsatt 5 av 5 stjärnor

cross country removal

Moved from the North West To East Anglia, a very stressful time but more or less were very helpful in planning the move and so organised on the day. I was very impressed with the standard of service

7 juni 2024
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Svar från Loads4Less

Hi Christine,

Thank you for taking the time to leave a review. A cross-country move is always stressful, so I’m really pleased to hear we were able to help with the planning and keep things organised on the day. Great to know you were impressed with the level of service.

Really appreciate your feedback.

Best regards,
Adam Soall – Loads4Less

Betygsatt 5 av 5 stjärnor

10/10 Highly Recommend

I'm really pleased with the removal service provided by Loads4Less. Matt & Walid were punctual, professional and very friendly. They moved all my possessions to my new flat, all in a little more than hour on the hottest day of the year! I will certainly be using their services in the future and have been recommending them to friends and family!

19 juli 2024
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Svar från Loads4Less

Hi Lewi,

Thank you for the fantastic review. Really pleased to hear Matt and Walid looked after you so well — especially getting everything moved so quickly on the hottest day of the year! They always work hard, so it’s great to see their efforts recognised.

Really appreciate the recommendations and your kind words. Glad we could make the move straightforward for you.

Best regards,
Adam Soall – Loads4Less

Betygsatt 5 av 5 stjärnor

I cannot recommend them highly enough

The guys could not have been more helpful, I first class service from start to finish. I cannot recommend them highly enough

29 november 2023
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Svar från Loads4Less

Hi,

Thank you for the great review. Really pleased to hear the guys were so helpful and that everything went smoothly from start to finish. We really appreciate your recommendation — it means a lot.

Thanks again for taking the time to share your feedback.

Best regards,
Adam Soall – Loads4Less

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