Okay, I’m obsessed with this ivory throw from Live Grund. It’s 100% organic cotton, so none of the gross stuff that’s usually in blankets, like formaldehyde finishes, flame retardants, harsh chemical... Se mer
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Det här tycker kunderna
Two rugs were delivered with colors reversed from order -- have tried to reach customer service, the returns department, anyone -- BUT there is no phone number, no address for returns, and there has b... Se mer
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I purchased Two sets of towels after having purchased floor mats. Washed the towels prior to use. Generated ALOT of lint after the first wash in the Dryer. Beware clean out frequently the lint collect... Se mer
I absolutely love the Asheville collection of rugs. Nothing else compares! My only slight complaint would be trying to get the two sizes in the same color when I want it. Also, the colors on... Se mer
Företagsinformation
Skrivet av företaget
Live Grund is a luxury, all-organic home textile company based in North Carolina committed to inspiring others to live clean and change the world. We offer a variety of products such as 100% organic cotton bed sheets, bath rugs, towels, bath robes, etc. in an array of styles and colors. No matter what your style is, we have the perfect organic products for you. All of our products are ethically and responsibly made under fair and safe conditions. We believe that what you put on your body is just as important as what you put in it. Our 100% Organic Cotton products do not contain any chemicals, making them perfect for young children or those who suffer from skin allergies. The plush feel and luxurious quality of our products is unmatched and the perfect essential to any home.
Kontaktuppgifter
3437 Stateview Blvd, 29715, Fort Mill, USA
- 8035267463
- customerservice@livegrund.com
- livegrund.com
4,1
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Nice sheets
The second time I’m ordering these sheets I liked the first ones so much. They are just basic nice organic sheets they wash well, they feel good. And that’s all I want.
27 oktober 2025
Svar från LIVE GRUND
Thank you for your wonderful review! There’s no greater compliment than coming back for a second set. We're so happy to hear our organic cotton sheets continue to deliver exactly what you were looking for comfortable, durable, and beautifully simple.
Thank you for choosing Live Grund again. We truly appreciate your loyalty. If you're ever ready for another set or want to explore more organic essentials, be sure to visit LiveGrund.com. Our Summer Refresh Sale is happening now, with 20% off site wide for a limited time.
WORST EVER CUSTOMER SERVICE
4 emails sent without response. first 3 were within 24 hours to cancel an order placed on a weekend day. no response. The order was sent out days after my request to cancel--so there was plenty of time to have done so. when the rug arrived, I emailed to arrange a return. that was 2 or 3 days ago and still no response. next step will be to dispute charge with my bank.
7 oktober 2025
Svar från LIVE GRUND
Thank you for sharing your experience, and we're sincerely sorry for the frustration we've caused. We understand how disappointing it is to request a cancellation promptly, receive no response, and then have the order ship anyway. We also apologize that your follow-up emails regarding a return have gone unanswered.
This is not the level of service we strive to provide, and we take full responsibility for the lack of communication.
If you're willing to give us the opportunity to make this right, please contact us directly at customerservice@livegrund.com with your order number, or send us a private message. We will prioritize your request, provide a return authorization and prepaid return label, and process your refund as quickly as possible.
We truly appreciate your feedback, as it helps us improve, and we hope we'll have the opportunity to restore your confidence in Live Grund.
Bad quality / non existent customer service
They say their towels are high quality, but the color fades off and exposes this weird orange color despite following their care instructions. I reached out to customer support multiple times and they failed to respond.
12 september 2025
Omdöme utan inbjudan
Svar från LIVE GRUND
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience. The color fading you described is certainly not what we expect from our products, and we're equally disappointed that your attempts to reach our customer service team went unanswered.
We sincerely apologize for both the product issue and the lack of communication. We'd appreciate the opportunity to investigate what happened and make this right.
Please contact us directly at customerservice@livegrund.com with your order number and, if possible, a photo of the towels. We'll review your case promptly and work with you to find a satisfactory resolution.
Thank you for bringing this to our attention. Your feedback helps us improve both our products and our customer service.
Two rugs were delivered with colors…
Two rugs were delivered with colors reversed from order -- have tried to reach customer service, the returns department, anyone -- BUT there is no phone number, no address for returns, and there has been no response to multiple emails. While rug quality is good, there are too expensive not to be able to correct mistakes. I do NOT plan on ordering from Live Gund ever again. Extremely frustrated.
11 september 2025
Svar från LIVE GRUND
Thank you for sharing your experience, and we're truly sorry for the frustration this has caused. Receiving the wrong rug colors is disappointing, and we understand how much more frustrating it becomes when you're unable to get a response from our customer service team.
This is not the experience we want any customer to have, and we sincerely apologize for both the fulfillment error and the lack of communication. We agree that when purchasing premium products, you should also receive premium customer service.
If you're willing to give us the opportunity to make this right, please contact us directly at customerservice@livegrund.com with your order number, or send us a private message. We will prioritize your case, provide a prepaid return label, and ensure you receive the correct rugs as quickly as possible.
We appreciate your honest feedback and are committed to improving our communication and customer service. We hope we'll have the opportunity to regain your trust.
Soft non-slip bathmats
Very impressed with the quality. Haven't washed/dried yet, so we will see how they hold up with time, but they look and feel much better than the synthetic mats we used to have. Nonslip backing keeps them in place well.
18 september 2025
Svar från LIVE GRUND
Thank you for your wonderful review! We're thrilled to hear you're impressed with the quality of your new bath rugs and that they've already proven to be a great upgrade from your previous synthetic mats. It's also great to know the non-slip backing is keeping them securely in place.
We're confident they'll continue to perform beautifully after washing, and we hope they bring comfort to your home for years to come.
Thank you for choosing Live Grund! If you're ever looking to add another rug or explore more of our organic cotton collection, be sure to visit LiveGrund.com. Our Summer Refresh Sale is happening now, with 20% off site wide for a limited time.
I never received a confirmation email…
I never received a confirmation email on my purchase, nor a timely delivery time. However, my credit card was charged right on time! I like your products, but my credit card was immediately charged on the 9th of August! I had no idea if the rugs were going to be delivered or if so, when!
20 augusti 2025
Svar från LIVE GRUND
Thank you for your feedback. We're very sorry that your ordering experience didn't match the quality of the products you received.
We understand how frustrating it is to have your payment processed without receiving an order confirmation or updates on when your rugs would arrive. You should have been kept informed every step of the way, and we sincerely apologize that we fell short.
We'd appreciate the opportunity to make this right. Please reach out to us at customerservice@livegrund.com with your order number, or send us a private message, and our team will be happy to review your order and address any outstanding concerns.
Thank you again for your honest feedback. It helps us improve, and we hope to have the opportunity to restore your confidence in Live Grund.
I ordered 4 of the organic Charleston…
I ordered 4 of the organic Charleston bath rugs in the slate gray. 3 came in the slate gray and the other came in ivory. They were supposed to be all slate gray. Also, I 've washed them 3 times and they still smell musty. I emailed you about this, but I haven't received a response.
20 augusti 2025
Svar från LIVE GRUND
Thank you for taking the time to share your experience. We're sincerely sorry that you received the wrong color rug and that your emails went unanswered. We understand how frustrating it is to receive an incorrect item and then not be able to get the assistance you need.
We're also concerned to hear about the musty odor after multiple washes, as that is not the experience we want our customers to have.
Please contact us directly at customerservice@livegrund.com with your order number, or send us a private message. We'll prioritize your case, arrange to replace the incorrect rug, and investigate the odor issue to ensure we make this right.
We appreciate your feedback and apologize for the inconvenience. Thank you for giving us the opportunity to improve.
Oh my gosh I absolutely LOVE these…
Oh my gosh I absolutely LOVE these rugs! This is my second purchase & I'm sure there will be more in my future! The quality & sustainability of the materials, the company's vision & commitment and the comfort & beauty of these rugs are exceptional! Our old family dog won't even jump up on the bed unless one of the Grund rugs is there to help his launch! Thank you for creating such a wonderful product!
7 augusti 2025
Svar från LIVE GRUND
Wow—thank you so much for this incredible review! Reading comments like yours truly makes our day.
We're honored that you've chosen Live Grund for a second time and even more grateful for your kind words about our quality, sustainability, and mission. And we have to say, your story about your family dog using a Grund rug as a launch pad onto the bed absolutely made us smile! We might have to nominate them as our newest product tester.
Thank you for being such a loyal customer and for supporting our commitment to 100% organic cotton. We look forward to being part of your home for many years to come. And if you're thinking about adding another rug to the family, don't forget to visit LiveGrund.com—our Summer Refresh Sale is happening now, with 20% off site wide for a limited time.
No Formaldehydes
Okay, I’m obsessed with this ivory throw from Live Grund. It’s 100% organic cotton, so none of the gross stuff that’s usually in blankets, like formaldehyde finishes, flame retardants, harsh chemical dyes, or those scratchy synthetic fibers. It’s just soft, cozy, and I don’t have to think twice about snuggling up with it. Honestly, it’s one of those easy swaps that just feels better all around.
18 juli 2025
Svar från LIVE GRUND
Thank you so much for your amazing review! We're thrilled to hear how much you love your ivory throw. Creating products that are exceptionally soft, comfortable, and made from 100% organic cotton without unnecessary chemicals is exactly why we do what we do.
It means so much to know you've found a product you can truly relax with and enjoy every day. Thank you for choosing Live Grund and for sharing your experience with others.
If you're ever looking to add more organic comfort to your home, be sure to visit LiveGrund.com. Our Summer Refresh Sale is happening now, with 20% off site wide for a limited time.
Svar från LIVE GRUND
We're truly sorry to hear that we let you down. This is not the level of customer service we strive to provide, and we understand your frustration.
We'd appreciate the opportunity to make things right. Please contact us directly at customerservice@livegrund.com with your order number, or send us a private message, and we'll personally review your case and work toward a resolution as quickly as possible.
Thank you for your honest feedback. It helps us improve, and we hope to have the chance to regain your trust.
It starts with not getting a email for…
It starts with not getting a email for the order. then the customer service was nonexistent . I emailed 3 times and only an automated response. I called 2 or 3 times and only a message machine.
HOWEVER….. when I received the two organic bath mats they were exactly what I wanted!!! So hopefully the quicks will be worked out and I will order through them again!
24 juni 2025
Svar från LIVE GRUND
Thank you for taking the time to share your experience. We're very sorry that you didn't receive an order confirmation and that our customer service did not respond as it should have. We understand how frustrating it is to reach out multiple times without getting the help you need, and we sincerely apologize.
That said, we're delighted to hear that your organic bath mats were exactly what you were looking for. It means a great deal to us that, despite the communication issues, you were happy with the quality of our products.
We're actively working to improve our customer service and communication, and your feedback helps us do that. Thank you for giving us a chance, and we truly hope to earn your business again. If you ever need assistance, please don't hesitate to contact us directly at customerservice@livegrund.com.
Awesome sheets and towels!
The sheets launder well, fit our king nicely, and are very comfortable. The towels are soft and thirsty. We're enjoying everything, recommending Grund to our family and friends, and will purchase more in the future.
29 maj 2025
Svar från LIVE GRUND
Thank you so much for your wonderful review! We're delighted to hear that you're enjoying your sheets and towels. It's great to know the sheets fit your king bed perfectly, launder well, and provide the comfort you were looking for, while the towels are living up to their soft and absorbent design.
Your recommendation to your family and friends is the highest compliment we could receive. Thank you for your trust and support—we look forward to serving you again in the future.
If you're ready to add more organic comfort to your home, be sure to visit LiveGrund.com. Our Summer Refresh Sale is happening now, with 20% off site wide for a limited time.
Wonderful products---comfy--last a long…
Wonderful products---comfy--last a long time--wash/dry nicely---the only negative is they are short on certain items--which I need & will hopefully be able to order in the near future
1 maj 2025
Svar från LIVE GRUND
Thank you so much for your kind review! We're delighted to hear that you're enjoying our products and that they've provided the comfort, durability, and quality you were looking for. Knowing they continue to hold up well after washing means a great deal to us.
We also appreciate your patience regarding the items that are currently out of stock. We're working hard to restock our collections as quickly as possible and hope you'll be able to order the items you need very soon.
Thank you again for your support. If you haven't visited recently, be sure to check LiveGrund.com—our Summer Refresh Sale is happening now, with 20% off site wide for a limited time.
Svar från LIVE GRUND
Thank you for your wonderful review! We're so glad to hear you love your rugs and that you found the ordering process simple and easy.
We truly appreciate your support and hope your new rugs bring comfort and beauty to your home for years to come. If you're ever looking to add to your collection, be sure to visit LiveGrund.com—our Summer Refresh Sale is happening now, with 20% off site wide for a limited time.
The Best Rugs ~
Have purchased several non slip rugs in the past.
Excellent quality, great color selections and no issues with laundering.
Our go to company!!!
18 april 2025
Svar från LIVE GRUND
Thank you so much for your continued support! It means the world to us that Live Grund has become your go-to company for non-slip rugs.
We're thrilled to hear you've been pleased with the quality, color selection, and how well the rugs hold up through laundering. Loyal customers like you are the reason we love what we do.
Thank you again for your trust. If you're ready for your next addition, be sure to visit LiveGrund.com—our Summer Refresh Sale is happening now, with 20% off site wide for a limited time.
Svar från LIVE GRUND
Thank you for your wonderful review! We're delighted to hear you're enjoying your rug and that you're impressed with its comfort and slip-resistant performance. Creating products that are both beautiful and practical is exactly what we strive for.
We truly appreciate your support and hope you enjoy your rug for many years to come. If you're ever looking to add another to your home, be sure to visit LiveGrund.com—our Summer Refresh Sale is happening now, with 20% off sitewide for a limited time.
Svar från LIVE GRUND
Thank you so much! We're thrilled to hear you love your bath mats. Short and sweet reviews like yours always make our day.
We truly appreciate your support and hope you enjoy them for years to come. If you're ready for another one, don't forget to visit LiveGrund.com—our Summer Refresh Sale is happening now, with 20% off sitewide for a limited time.
Svar från LIVE GRUND
Thank you! We love hearing simple reviews like this because they say it all.
We're so glad you're happy with your purchase and truly appreciate your support. If you're ever looking to add more organic comfort to your home, be sure to visit LiveGrund.com—our Summer Refresh Sale is happening now, with 20% off sitewide for a limited time.
High quality and comfort.
My bathroom rug is awesome. Well made, sturdy, comfortable to stand on, and no smell. Very fresh. High quality. I will be a repeat customer.
18 mars 2025
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