I bought a car seat from Little Peas recently but I soon realised it wasn't suitable for my autistic child. I called Little Peas & explained my worries. I spoke to Alan and he stated that their m... Se mer
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Det här tycker kunderna
Margaret B. Bought the crocodile for our 2-year-old great-granddaughter. She loved it! Who would have thought I could find a soft. cuddly croc! Her favorite zoo animal. Very efficient shipping/cus... Se mer
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I recently had some back and forth with these guys about my order - bought some cot protectors for my toddlers play space. The customer service was fantastic—prompt, friendly, and very helpful. I... Se mer
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Ordered items beginning of April. Never arrived so contacted them in mid-April for an update, they told me they were being processed. It’s now mid-June, I still have no items and they have stopped re... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to Little Pea Shop, your ultimate destination for top-rated kids and baby items. We're on a mission to make parenting easier and more enjoyable by offering an incredible selection of practical and delightful products. From innovative baby gear to adorable clothing and educational toys, our handpicked collection meets the highest standards of quality and safety. With a user-friendly website and exceptional customer service, we're here to assist you every step of the way. Join our community today and discover a world of joy and convenience at Little Pea Shop.
Kontaktuppgifter
Worldwide Shipping, Free on orders over $99USD, Based in , Australien
- hello@littlepeashop.com
- littlepeashop.com
3,7
Medel
20 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Kind, Caring & Compassionate
I bought a car seat from Little Peas recently but I soon realised it wasn't suitable for my autistic child.
I called Little Peas & explained my worries. I spoke to Alan and he stated that their main priority is child safety and if the seat I purchased couldn't offer that safety then he'd refund me on the basis the seat was still in excellent condition and not been involved in an accident.
As a parent who gave up their job to care for their child, to know that I could be refunded was a huge relief and wouldn't be out of pocket to buy a replacement. He relieved me of my anxiety.
22 augusti 2025
Omdöme utan inbjudan
Very friendly staff and super quick…
Very friendly staff and super quick service! Thank you!
11 februari 2025
Omdöme utan inbjudan
Love it!
Item arrived fairly quickly, great packaging and even better quality. I’ve been looking for a diaper/travel bag like this for a while. It’s so practical and charming. Love it!!!! Wish I knew about Little Pea Shop before.
20 november 2024
Omdöme utan inbjudan
Unfortunate damaged items
The items I received from the Little Pea shop were unfortunately damaged during shipping. After my initial contact, my follow-up conversations with customer service were timely and productive. They credited my original payment source to my complete satisfaction.
29 augusti 2024
Omdöme utan inbjudan
Refreshingly good customer service
I recently had some back and forth with these guys about my order - bought some cot protectors for my toddlers play space. The customer service was fantastic—prompt, friendly, and very helpful.
I initially reached out because my shipping seemed to be taking longer than expected. It turned out that the delay was actually my mistake as I hadn’t read the shipping information properly. Despite this, the team was incredibly understanding and helped sort everything out.
It’s refreshing to deal with a smaller business for once. I wanted to give a shout out to the team for their excellent service. Highly recommended!
1 juni 2024
Svar från Little Pea Shop
Dear Clark,
Thank you for your kind words and for sharing your experience. We're thrilled to hear that our customer service team could assist you and resolve the shipping issue, even if it was a simple misunderstanding.
Your appreciation means a lot to us, especially as a smaller business. If you ever need anything else, please don't hesitate to reach out.
Thank you again for your recommendation!
Best regards,
Little Pea Shop
It took nearly a month to receive…
It took nearly a month to receive product. It was packaged poorly(not in a box) and came crushed. Product is cheap product from China. I wouldn’t recommend, poor quality.
2 juli 2024
Omdöme utan inbjudan
Svar från Little Pea Shop
Hi Tina,
Thank you for your feedback. I apologise for the inconvenience and disappointment you experienced with your order. Order processing times can be 1-5 business days and our standard shipping time is approximately 3 weeks, all which is noted on our website.
I'm sorry to hear that your product was poorly packaged and arrived damaged. We strive to ensure our products are of high quality and well-packaged, and it's clear we fell short in this instance.
I also want to mention that we did not receive any communication from you regarding these issues. Our customer service team is here to help, and we encourage customers to reach out with any concerns so we can address them promptly.
Please contact our support team with your order details, so we can look into this for you. Thank you for bringing this to our attention.
Little Pea Shop
No delivery of product, lack of communication
Like others on here, I ordered something in April for my son's birthday and now nearing the end of June they have not sent the item, nor a tracking number, and have now stopped responding to my emails requesting a refund or at least that they send me the item. I am losing hope that I will ever get the product--forget about a refund! At best they have the worst customer service I have ever experienced in an online retailer. At worse, they are scammers.
EDIT TO ADD: I did finally receive a refund. But it was only after sending multiple emails that went unanswered for many weeks, and leaving reviews like this one. I do hope you all improve your customer service experience!
16 juni 2024
Omdöme utan inbjudan
Svar från Little Pea Shop
Hi Sari,
Thank you for your feedback, and I'm truly sorry for the frustration and disappointment you've experienced. I understand how important it is to receive items on time, especially for a special occasion like your son's birthday.
I want to clarify that you were corresponding with our dedicated customer service officer, Marianne, who was assisting you with this issue. Despite the unfortunate hold-up in shipping your order, Miaranne processed the refund for you promptly after your request.
We regret the inconvenience caused by the delay, but I assure you that we are not a scam. Negative reviews suggesting otherwise are particularly hurtful to our small business, especially when we have made effort to resolve the issue through consistent email correspondence and a processed refund.
We are committed to improving our service and ensuring better experiences for all our customers and will strive to eliminate situations like this in the future.
Little Pea Shop
Truly terrible.
Ordered items beginning of April. Never arrived so contacted them in mid-April for an update, they told me they were being processed. It’s now mid-June, I still have no items and they have stopped responding the numerous emails and social media messages I have left. Literally just taken my money.
1 april 2024
Omdöme utan inbjudan
Svar från Little Pea Shop
Hi Alice,
I'm deeply sorry for the inconvenience and frustration you've experienced with your order. I understand how important it is to receive what you have ordered on time, and I sincerely apologise for the lack of communication and the delay. During our recent ownership transition, we encountered some unexpected challenges that impacted our processing times and customer service responses.
Please know that we are actively working to resolve these issues and improve our service. I will escalated your case to our priority list and will personally ensure that your order is addressed immediately. If you'd be so kind as to provide your order details, I'll make sure you receive an update and resolution as soon as possible.
Thank you for your patience and understanding.
Little Pea Shop.
SCAM
SCAM. Requested to cancel the item that are still in prepared status and received a reply saying refund will be issued in 5-7 days but never received a refund. Sent email multiple times afterwards but no response
2 maj 2024
Omdöme utan inbjudan
Svar från Little Pea Shop
Thank you for sharing your experience, and I'm truly sorry for the frustration and inconvenience you've faced. I assure you that we take such matters very seriously.
I understand that you requested to cancel your order and were promised a refund within 5-7 days, which you did not receive. I apologise for the lack of communication following your initial correspondence. During our recent ownership transition, we encountered some unexpected challenges that impacted our customer service response times.
Please provide your order details so I can personally ensure that your refund is processed immediately. We are committed to resolving this issue for you and improving our service to prevent such occurrences in the future. Thank you for your patience and understanding.
Scam, not responsive
Requested a return/refund and have been waiting for many weeks for them to send the return label. Followed up many times and got no response. Looks like a scam website with very cheap and poorly made products, never order anything from here
Response to little pea shop’s reply below: I was promised a return label on March 27. I sent follow-up emails on April 4, 8, and 14 and got absolutely no response until May 8 saying that I will get a refund. And that was after I wrote this review in April (the date mentioned is when it is updated, not when it was originally posted). So no, this review is not misleading because I have never encountered such poor customer service and having to wait a month and a half for a return/refund.
24 mars 2024
Omdöme utan inbjudan
Svar från Little Pea Shop
Hi Lama,
Thank you for your feedback, and I'm truly sorry for the frustration and inconvenience you've faced. I just want to clarify that there was consistent email communication with Miaranne from our customer service team, and your refund was processed on May 10th, well before this review was written.
We regret the delay in sending the return label and the issues you experienced with our products. Misleading reviews like this is particularly damaging to our small business, especially when we have made efforts to resolve the issue through consistent communication and a processed refund.
We are committed to improving our service and ensuring better experiences for all our customers. If there are any further concerns or if you need additional assistance, please feel free to reach out to us.
Little Pea Shop
Horrible experience
Horrible experience. It took weeks for delivery. I had to follow up to get order confirmation, to get a tracking number, to get a new tracking number that actually worked…Communication from them was always vague. When finally delivered - too late for the baby shower - the item came with no assembly instructions. Would NEVER order from them again.
28 februari 2024
Omdöme utan inbjudan
Svar från Little Pea Shop
Hi Rosemary,
Thank you for sharing your experience, and I'm truly sorry for the inconvenience and frustration you've faced. I want to clarify that our website states the estimated shipping time is approximately 3 weeks. We encourage all customers to review this information before making a purchase to set accurate expectations.
I apologise for the issues with tracking information. Unfortunately sometimes we occur issues with a tracking number or logistics company but these things are outside our control unfortunately.
As for the lack of assembly instructions I am
truly sorry and this could have definitely been resolved by simply reaching out to the customer service representative who was handling your ticket. We strive to improve our communication and ensure all necessary information is provided promptly.
I'm sorry the item arrived too late for the baby shower. We are committed to addressing these concerns and enhancing our service. If there is anything we can do to make this right or if you need further assistance, please reach out to us. Thank you for your feedback and understanding.
Little Pea Shop
Don't order anything for a baby here
Don't order anything for a baby here. Your baby will outgrow it before you get it. I waited a month for my order. When I contacted them after 2 weeks & tracking info telling me it was undeliverable and to contact the USPS with no tracking info to give them, they said after 75 days you can try and get a refund. That is like a year in a baby's life. You also can't return anything, except for store credit, after it reaches their warehouses in Australia or China. That means you better be able to afford to buy the replacement because it'll be months before you get your refund too (if they'll even give you a refund, instead of just shipping you more crap that takes forever to receive). By the time I finally received the item, which was overpriced to begin with, my baby no longer needed it. We're going to try and recoup some of the money by selling it on marketplace. I'd never shop here again. Buyer beware!
25 november 2023
Omdöme utan inbjudan
Svar från Little Pea Shop
Thank you for sharing your feedback.We understand how frustrating it can be to wait for a product, especially for your baby.
We strive to provide clear shipping information and policies on our website to help customers make informed decisions before purchasing. We encourage all customers to review this information to better understand our shipping timelines and return policies, especially for time-sensitive items to avoid such issues.
We're sorry that your experience fell short of your expectations and appreciate your patience. If there's anything we can do to assist you further, please reach out to our customer service team.
Thank you for your understanding.
Best regards,
Little Pea Shop
Fantastic experience at Little Peas
Fantastic experience at Little Peas. We chose our little girls new car seat today and the staff were so knowledgeable and helpful. Would recommend to anyone!
15 november 2023
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The pajama set is one that stands out
The pajama set is one that stands out. It is very soft and cozy. My daughter did not want to take it off when she tried it on. The quality is outstanding! I would definitely recommend to buy. Customer Service is one of the best ones I have encountered.
12 oktober 2023
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Lovely shop with a great selection of…
Lovely shop with a great selection of kit available. The staff are very knowledgeable and really take the time to listen and give advice. I would definitely recommend
14 oktober 2023
Omdöme utan inbjudan
Svar från Little Pea Shop
Thank you for your kind feedback. We look forward to seeing you again sometime, please reach out anytime.
Wonderful customer service
Wonderful customer service!
The clothes were beautiful quality.
Shipping was not as fast as Amazon but it is stated on the website so my expectations weren't high.
22 september 2023
Omdöme utan inbjudan
Svar från Little Pea Shop
Thank you so much for taking the time to share your experience with us! 😊
We're thrilled to hear that you found our customer service wonderful and that you were pleased with the beautiful quality of our clothes. Your satisfaction is our top priority, and it's always heartwarming to receive such positive feedback.
We understand that our shipping may not be as lightning-fast as some larger platforms, but we greatly appreciate your understanding. Transparency and setting accurate expectations are essential to us, and we're delighted that you noticed this commitment on our website.
Your support means a lot to us, and we're here to provide you with the best possible experience. If you ever have any questions, suggestions, or need assistance in the future, please don't hesitate to reach out.
Once again, thank you for choosing us, and we look forward to serving you again in the future. Have a wonderful day!
Margaret B.
Margaret B.
Bought the crocodile for our 2-year-old great-granddaughter. She loved it! Who would have thought I could find a soft. cuddly croc! Her favorite zoo animal. Very efficient shipping/customer service. Highly recommend this shop. (Sorry I didn’t get a picture!)
14 juli 2023
Omdöme utan inbjudan
Svar från Little Pea Shop
Thank you so much for your wonderful review! We're thrilled to hear that your great-granddaughter loved the soft and cuddly crocodile. It's heartwarming to know that we could bring joy with her favorite zoo animal. We appreciate your kind words about our shipping and customer service too. No worries about the picture – your feedback itself brings smiles to our faces. Should you need anything else in the future, don't hesitate to reach out. Wishing you and your great-granddaughter many more delightful moments together!
Love our silicone sand buck set
Love our silicone sand buck set. It is very well made, high quality. The kids enjoy playing with different molds it came with and it’s very easy to clean. I can see it last us for many years.
4 juli 2023
Omdöme utan inbjudan
Svar från Little Pea Shop
Hey there Marina,
We're absolutely stoked to read your review about our silicone sand bucket set! It's music to our ears that you're loving the high-quality craftsmanship and the awesome molds that come with it. And the fact that the kids are having a blast – that's what it's all about!
We totally get how important easy cleanup is, so it's super cool that you find it a breeze. And we're on the same page – we made this set to be a keeper, so it's rad to hear you think it'll be part of your crew for years.
Thanks a bunch for sharing your thoughts with us. Your review seriously made our day! If you ever have more to say or any other ideas, feel free to give us a shout.
Cheers to fun times ahead!
Best regards,
Brendan
Little Pea Shop
I ordered the knotted crib bumper…great…
I ordered the knotted crib bumper…great quality and it fit the crib just perfectly! The bumper color did not quite match my daughter’s nursery. The little pea shop were quick to respond to my email, and super helpful getting me set up for an exchange. Great all round service! :)
19 juni 2023
Omdöme utan inbjudan
Svar från Little Pea Shop
Dear Katie,
Thank you so much for your fantastic review! We're thrilled to hear that you found the bumper to be of great quality and that it fit your crib perfectly. Your satisfaction means the world to us!
We're sorry to learn that the bumper color didn't quite match your daughter's nursery. However, we're delighted that Emily from our team was quick to respond to your email and provided you with super helpful assistance to set up an exchange. Emily is truly a valuable member of our team, and we're glad she was able to assist you.
At Little Pea Shop, we strive to deliver not only top-notch products but also exceptional customer service. It brings us immense joy to hear that you had a great all-round experience with us. Your kind words about our service and Emily's assistance mean a lot to us.
We truly appreciate your support and for choosing us. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We're here to make your shopping experience seamless and delightful!
Warm regards,
Brendan
The Little Pea Shop Team
Absolutely thrilled with the pool float and customer service 🌟
I snagged a pool float from littlepeashop.com for my 1-year-old, and let me tell you, it's been a game-changer this summer! And shipping was a total breeze, arriving at my doorstep in just 4 days.
But what really blew me away was their customer service. These folks are seriously awesome! I had a few questions, and they were super friendly and went above and beyond to give me all the deets. Makes the whole buying experience a total joy. Just a quick disclaimer, I did mention to them how awesome they were and they asked me to jump on here and leave a review which I was more than happy to do! Check them out!
9 maj 2023
Omdöme utan inbjudan
Svar från Little Pea Shop
Dear Hallie,
Thank you so much for taking the time to share your amazing experience with us! We're happy to hear that the Boss Baby pool float has been a game-changer for your little one this summer, and that our shipping and customer service exceeded your expectations.
We genuinely appreciate your kind words and recommendation. It means the world to us that you found our customer service to be awesome and that it made your buying experience a total joy. Your satisfaction is our top priority, and we're delighted to have played a part in making your summer special.
We wanted to clarify that while we do encourage our happy customers to share their experiences, we never ask for or incentivize positive reviews. We believe in the authenticity of genuine customer feedback, and we're grateful that you were more than happy to leave a review based on your own positive encounter.
Thank you again for your support and for choosing us. We look forward to serving you in the future and providing you with more delightful experiences!
Warm regards,
Brendan
Little Pea Shop
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