Having Lila broadband fitted It was a total pleasure from the moment Luke came to the door. Professional and friendly, explained everything they were going to do to install my fiber broadband T... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I always knew Lila would be a great provider after their caring manner throughout installing fibre outside my house. So, I decided to switch from Talk-Talk to get a cheaper and better connect... Se mer
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The router could only be put in one place, in our least used room. The router is poor at reaching around the house even though we bought their recommended extender. Connection is very ropey at the end... Se mer
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I've had issues with my broadband for a while. Kayur from the senior 2nd Line team called today and was very professional and friendly as he walked me through several steps to try and get it fixed up.... Se mer
Företagsinformation
Skrivet av företaget
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Kontaktuppgifter
4,5
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The two engineers Jake and Adam came…
The two engineers Jake and Adam came today and sorted our issues within 5 minutes. They were very friendly and helpful.
4 september 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Jamie,
Thank you for your feedback!
We’re delighted to hear Jake and Adam were able to get your issue sorted so quickly and provide such friendly and helpful service. 😊
We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Svar från LilaConnect UK
Hi Farooq,
Thank you for your feedback! 😊
We’re delighted to hear Adam and Jake did a great job and provided such a positive experience.
We’ll be sure to pass on your kind words to them. 💜
Kind regards,
Customer Support Team 💜
Luke and keith were amazing very polite…
Luke and keith were amazing very polite and got the work done quick
4 september 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Umer,
Thank you for your feedback! 😊
We’re delighted to hear Luke and Keith provided such a great service. It’s fantastic to know they were polite, professional, and got the job completed quickly.
We’ll be sure to pass on your kind words to them. 💜
Kind regards,
Customer Support Team 💜
Svar från LilaConnect UK
Hi Kyle,
Thank you for taking the time to share your feedback!
We’re delighted to hear Sophie was so helpful and provided a positive experience. 😊
We’ll be sure to pass on your kind words to her.
Kind regards,
Customer Support Team 💜
Marcus & Martins Came out to fix a…
Marcus & Martins Came out to fix a broken cable, did a excellent job were well organised and friendly highly recommend. Thanks
2 september 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Phil,
Thank you for taking the time to share your feedback! 😊
We’re delighted to hear Marcus and Martins did such a great job repairing the cable and provided a friendly, well-organised service.
We really appreciate the recommendation and will be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Excellent from start to finish
From the initial discussion of our broadband needs through the installation and the set up, the experience was by far the most positive of any provider I have tried in the past. The fitting team were especially flexible to our needs in terms of accessing the property. I would definitely recommend on service and price and the performance to date has been flawless too.
3 september 2026
Svar från LilaConnect UK
Hi Rob,
Thank you for taking the time to share your joining experience!
We’re delighted to hear your experience with LilaConnect has been such a positive one from your initial enquiry right through to installation.
It’s great to know our team were able to accommodate your needs and make the process as smooth as possible. We’re also pleased to hear you’re enjoying the service, performance, and value. 😊
Thank you for your recommendation and for choosing LilaConnect.
Kind regards,
Customer Support Team 💜
I received a faulty router So cancelled…
I received a faulty router So cancelled my order But you keep saying my contract is live without a router Useless
24 augusti 2026
Svar från LilaConnect UK
Hi Ian,
Thank you for sharing your feedback.
We’re very sorry to hear about your joining experience. We are aware you contacted us and your support request will be managed by our Retentions team.
We take matters like this very seriously and are reviewing the details of your account to understand what opportunities to prevent this in the future.
Kind regards,
Customer Support Team
Thank you Nikki and Luke
Nikki and Luke did an amazing job sorting us out with broadband in our new home. They were super friendly and helpful, the job was done brilliantly and very quick. Our grass and tarmac was replaced without any issues, you can hardly tell! Thank you both!
2 september 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Sammy and Shaun,
Thank you for taking the time to share your feedback! 😊
We’re delighted to hear Nikki and Luke did such an amazing job getting your broadband installed in your new home. It’s great to know they were friendly, helpful, and completed the work to such a high standard.
We’re especially pleased to hear everything was left neat and tidy, with the grass and tarmac restored so well. We’ll be sure to pass on your kind words and thanks to both Nikki and Luke.
Kind regards,
Customer Support Team 💜
Spoke to a guy called Kayur sorted out…
Spoke to a guy called Kayur sorted out my Internet issues and was very professional thank you for your help 👍🏻
2 september 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Paul,
Thank you for taking the time to share your feedback following you contacting our support team!
We’re delighted to hear Kayur was able to resolve your issues and provide such professional support. 😊
We’ll be sure to pass on your kind words and thanks to him. 👍🏻
Kind regards,
Customer Support Team 💜
Arrived earlier than expected
Arrived earlier than expected and called before arrival. Very polite. Finished job quick and efficiently
2 september 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Claire,
Thank you for taking the time to share your feedback following your installation of your new full fibre broadband with LilaConnect!
We’re delighted to hear the team kept you informed with a call before arriving and completed the work quickly and efficiently. 😊
Kind regards,
Customer Support Team 💜
All sorted
All sorted, kayur was absolutely fantastic I couldn’t of asked for more support he just goes that extra mile to sort out the issues
Massive thanks mate
1 september 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Glenn,
Thank you for taking the time to share your feedback following you talking to our support team!
We’re delighted to hear Kayur was able to get everything sorted for you and provided the extra level of support that made a real difference. 😊
It’s great to know he went above and beyond to resolve the issue, and we’ll be sure to pass on your kind words and thanks to him.
Kind regards,
Customer Support Team 💜
Had Lila for 12 months now and 5*…
Had Lila for 12 months now and 5* installation, network speed and reliability......up until 24/08/26 when I received a notification whilst in work on my phone, that my house alarm was disconnected......upon arriving home I noticed that my Lila router had no Internet connection. So I called customer service.....6th in the queue.....5th, 4th, 3rd,2nd.....35mins later.....1st....disconnected tone....OMG! So I decided to calm down by taking a shower.....only to discover later that Lila 'Close at 5pm.' Oh great.
So i decided to send them an email.....the following day I received an email giving me instructions how to reset the box on the wall and my Router.....about 15mins later.....no different. So I emailed them again explaining that the reset did nothing.
They responded on Thursday at 3.20pm with an email saying an engineer needs to come and rectify a fault, and they will visit on Friday AM.
Fair enough and luckily for me I managed to book annual leave for the next day.
Got up at 7am on Friday.....bathroom, kitchen, cup of tea and wait.....and wait....and midday and wait.....until 1.15pm and nothing. So I sent Lila an email telling them how appalled i was, then I gave up and went food shopping, because I was working all bank holiday weekend.....
Mid-afternoon...and my phone rang, Lila Connect.....'Ah hello, i am ***** a manager and I believe you've had a few problems'
So i explained.....and that I'd had no Internet, used a days annual leave from work and waited for an engineer.
He was a pleasant guy, helpful, arranged an engineer to come out today 01/09/26, gave me a month free Internet for the inconvenience.
Sure enough, this morning Keith, the engineer turned up....lovely pleasant guy, made him a coffee and left him in my hallway to it.....he explained he had to do a few diagnostic tests....faulty wire outside.....bing, house alarm came back online.
He politely knocked on my front room door to say it was all running again...so I shook his hand, thanked him and off he went. 10/10 Keith.
Please Lila, in future, if you could liaise with Freedom broadband a bit better and give a timescale like you did after I complained, instead of just 'AM' that would be great thanks....still given 5* because of the faultless fast connection up until last week.....and because of professional Keith the engineer 👏
1 september 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi David,
Thank you for taking the time to share your feedback. We’re sorry for the disruption you experienced and the difficulty you had getting through to our support team.
We’re pleased the issue was resolved and that Keith provided such professional service when attending. We’ll be sure to pass on your kind words to him, and we appreciate your feedback regarding communication and engineer appointment updates.
Thank you for being a LilaConnect customer.
Kind regards,
Customer Support Team 💜
Adam and Jake both excellent manorism…
Adam and Jake both excellent manorism and professionally done the job.
1 september 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi James,
Thank you for your feedback!
We’re delighted to hear Adam and Jake provided such a professional service and made a positive impression. 😊
We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Adam and Jack great people quick…
Adam and Jack great people quick installation
1 september 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Alexander,
Thank you for your feedback!
We’re delighted to hear Adam and Jake provided a quick installation and made such a positive impression. 😊
We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Very satisfied
Only a few days after I ordered online two engineers arrived and completed the installation except the final part. I was told that an engineer had to do something in one of the nearby green boxes and when that had been done, I would be online later that day . It was not, which was a major inconvenience affecting television programmes available to watch and the heating and hot water controls.6 days Later following a number of telephone conversations and an Email two other engineers arrived ,did. a lot of adjustments outside and inside. Eventually I was connected online. I was told that the delay was caused by something outside the control of Lila connect since then. I have been very pleased with the results of the installation.
19 augusti 2026
Svar från LilaConnect UK
Hi Leo,
Thank you for taking the time to share your joining experience.
We’re pleased to hear the installation was completed successfully and that you’ve been happy with the service since getting connected.
We’re sorry there was a delay before your service went live and appreciate the inconvenience this caused.
Thank you for your patience while the issue was resolved, and we’re delighted to hear you’ve been pleased with the results since. 😊
Kind regards,
Customer Support Team 💜
Better deal, better service
Sophie got us a better deal for the same package we already had when we had to move our service to a new address. This was incredibly helpful to us at the moment so thumbs up for Sophie. Really liking Lila and how they treat customers, never had a bad experience with them.
27 augusti 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Damon,
Thank you for taking the time to share your feedback!
We’re delighted to hear Sophie was able to help you secure a better deal when moving home and make the process as smooth as possible. 😊
It’s wonderful to know you continue to have positive experiences with LilaConnect and feel well looked after by the team. We’ll be sure to pass on your kind words to Sophie.
Kind regards,
Customer Support Team 💜
All sorted out no problem 👏 well done Russ👍
All sorted out no problem 👏
28 augusti 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi David,
Thank you for taking the time to share your feedback!
We’re delighted to hear everything was sorted following you receiving support from Russ. 👏😊
We will be sure to pass on your kind words.
Kind regards,
Customer Support Team 💜
Russ from technical support was…
Russ from technical support was fantastic. Very thorough, took his time to ensure that I understood every step of the process. Fast response time too! Thank you!
28 augusti 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Ashleigh,
Thank you for taking the time to share your feedback!
We’re delighted to hear Russ provided such fantastic support. It’s great to know he took the time to explain everything clearly, ensure you understood each step, and helped resolve the issue quickly. 😊
We’ll be sure to pass on your kind words to Russ.
Kind regards,
Customer Support Team 💜
It was easy to order from Lila and…
It was easy to order from Lila and their website was informative. I was able to chose an installation date convenient for me, and I was kept informed by email and text, throughout. Lila also cancelled my previous provider for me. The reason I gave 4 stars was the actual installation. The two guys who turned up, initially told me they'd have to dig a line in my garden or put the router in my garage, as they needed to install a cable, which runs from outside my house. I've got a paved garden so that wasn't an option. I queried the garage option yoo and was told I'd have to order a wifi booster so I'd get coverage in the house. Really!! I again queried this. One of the guys then contacted their office about this and the next thing two other engineers arrived, obviously with more experience and they sorted it within minutes, advising the others how to and where to install the cable. So I thankfully I have a router in my living room, where I wanted it, otherwise I'd have had to cancel. After this issue was cleared up, the installation was relatively fast and they guys left the area tidy.
So far my broadband coverage is good and fast, and I haven't had a problem.
11 augusti 2026
Svar från LilaConnect UK
Hi Cheryl,
Thank you for taking the time to share your joining experience feedback.
We’re pleased to hear you found the ordering process straightforward, the website informative, and that you were kept updated throughout your switch to LilaConnect.
We’re sorry the installation did not go as smoothly as it should have initially. We understand how concerning it must have been to be presented with options that didn’t meet your expectations. We’re pleased our engineers were able to review the situation and find a solution that worked for you, allowing the router to be installed where you wanted it.
It’s great to hear that, since installation, your broadband has been fast, and performing well.
Kind regards,
Customer Support Team 💜
Jacob and Martins - WIFI INSTALLATION
Jacob & Martins came out to install the new WIFI. Absolutely professional from start to finish. Both of them were extremely competent, knowledgeable and helpful. Extremely polite, great customer service and very informative. Completed the job efficiently a few disruptions none of there fault caused by the local council to a great standard. A credit to there company and a great work team to have doing the instalation. They worked in the rain, and didnt complain one bit. Amazing work and left my property in a great standard, no mess left behind and cleaned up after themselves. Thank you for your hard work.
27 augusti 2026
Omdöme utan inbjudan
Svar från LilaConnect UK
Hi Anna,
Thank you for taking the time to share your feedback!
We’re delighted to hear Jacob and Martins provided such a professional installation experience from start to finish. It’s wonderful to know they were knowledgeable, helpful, and took such pride in their work, even in challenging conditions.
We’ll be sure to pass on your kind words to them – they’ll be delighted to hear how much their hard work was appreciated. 😊
Kind regards,
Customer Support Team 💜
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