Lifestone Omdömen 

Just had a repair completed and the service was excellent. The staff was on time, nice, positive attitude and good communicator. He did a very good job and quickly too. Was happy to answer questions. Well done, Paradigm.

I have been with this HA for 20 years. Originally Chiltern Hundreds HA, & taken over by Paradigm Housing Group. I can honestly say I have very little complaints.

In 20 years I've never understood why my road has no street lighting?! The council say it's not their problem as it's a HA development. Why the Paradigm built a cul-de-sac with not one street light I have no idea.

I rarely report repairs, but If they've been urgent Paradigm have always responded quickly & efficiently. I recently had a repair to my water system & have no complaints.

From the customer service representative receiving my calls to the sub-contractors completing the works. I've always been satisfied with their service & time.

Paradigm recently appointed Sun Realm Heating to replace my 23 year old boiler, on Tuesday 2nd April the engineer Adam Prince arrived he initially fully protected the floor/carpet from our front door to the boiler cupboard. Along with his apprentice he then proceeded to change our existing boiler for a new combi boiler, they removed the water tank from the loft, the immersion water tank from the cubboard and all the old redundant pipe work without any problems at all and not even a single drop of waste water on the floor. His installation of the new Combi Boiler and the total replacement of the pipework was impeccable, this engineer is an artist, I have never seen better looking pipework and I have seen a lot of crap during my life. Replacing the flue, and the complete installation took around
seven hours, both of them worked non-
stop and I was totally impressed. Next
day Sun Realms Electrician Nicky Martin arrived to complete the wiring and install a digital thermostat and receiver, he was also thoroughly professional and gave us valuable insights on how to get the best out of the new system. He was followed next day by Sun Realms quality control manager Richard Graham who confirmed the obvious quality of the installation. I have been totally impressed by Sun Realm and especially Adam Prince the engineer who done the installation and think Paradigm should be very grateful that they have such a reliable and professional partner.

I'm shocked and feed up of being charged 89 pound for someone to hoover the stairs once a month rember there's 7/8 flats that are charged this they are just making more money out of us and sick of fall accusations or breaking a door I never broke they want 200 pounds for a tiny bit of metal fixed that has been broken for years now they accuse me which is a LIE and I'm not paying it I want a exchange now tierd of paradigm tham constantly make false accusations and try get more and more money my heating don't work the toilet doesn't work I have a bucket to flush the loo and I want out of here now as this is the worst housing group I've ever been in if there's a start rating they don't even get one of on top of that they decide to get a window cleaner that doesn't do a proper job and two I don't want my windows cleaned as can do my self why charge MORE 💰 MONEY for something we can do our selves you should ask us first as it's very easy to do our own window but obviously you trying make more money what's next we get charged to walk up the stairs wouldn't surprise me at all very very disappointed like many neighbors in hayter lodge

Sara in Customer Resolutions has been assisting me with administration for plumbing matter of late. I'm very happy with her conduct. Prompt, polite, professional and clear. Can't ask for more than that. Many thanks.

Weldone job finished on time. Thankyou

What an incredible team. From my call this morning to having my query responded to and resolved within 2 hours by Charlotte, I am frankly stunned at the level of care and kindness I have received today. This is extremely rare in property work sadly and has renewed my faith in humanity and the professionals working within the sector. As a professional myself, I know that there are occasions when you need your fellow property people to rally around and support you with a deadline which may not be foreseeable and they definitely did this today.
Thank you so much!

Arrived on time , efficient , polite and job done well

The team did an amazing job on my kitchen and new floor all work was outstanding every thing was spot of can't fault the workers was a lovely lot and can't thank them. Enough for the job really happy with the service I received

Just an absolute joke, the housing officer is as helpful as a chocolate tea pot, I complain about the smell of drugs when had mu children and there was pedo living underneath but wasn't told anything. Tried saying about this and did nothing and now iv lost mu children because of this and paradigm did absolutely nothing about this. But when the neighbour moaned about my works vehicle I got harassed about this. Don't house with then if u got kids. If u do drugs and pedophile your be absolutely fine, this has bin going on since 2022 in the end I had to walk away because they wouldn't help and just think of them self and not the safety of children

Terrible was assaulted by fellow neighbour cut all my ear at to have stiches, Paradigm did nothing really.Hundreds of dog poo bags left outside our rear entance door, took Pictures, Paradigm only really interested in helping the Perpertrator.awful housing association not interest at all in the truth.

A nice guy who was great in every way. Very happy and felt safe unlike last year when I had a awful experience with one of the gas team.

The engineer was very polite and friendly

Very happy with the outcome

Dave was absolutely fantastic, got my central eating up and running. Was on 24 hour callout better ride to 10 o’clock. The same day could not fault the service we had.

I recently contacted them as I really need a wet room installed. They advised getting a grant but was turned down. Went back to them and said I could pay myself. Lived here 23 years and never asked for anything unless something was wrong. They have made no offer to help, very disappointed.

I have had issues with my boiler and the gas maintenance guys have been brilliant and are always polite friendly and courteous

In morning reported boiler issue. Very helpful consultant arranged my emergency service in 5 minutes. Engineer arrived 5 hours later. Fixed it in 15 minutes, very helpful and experienced electrical. Great service Thank you

Further to multiply problems I have to add that once escalated all problems were satisfactorily resolved, to this end I have to be honest and reflect it here. Only four because I should never have been placed in the position.

Purchased a new build from paradigm.

Worst decision of my life. Had a defect list longer than the M4. Supposedly NHBC registered but there has definitely been some back handers going around. The oven hob was hanging out, the kitchen didn't even have plinths. All the doors were hanging off, light fitments with massive holes around them, someone had screwed the toilet roll holder into a water pipe which slowly corroded and flooded the house which they didn't see as an 'emergency'. The heating hadn't been bled and the pump was siezed and broken, the shower leaks and the showeroom is covered in mould... the list goes on and on. They did not rectify any and just said hard luck. The defect period on our paperwork says 2 years. They kept pushing and insisting it was one year but not from our move in date but from 6 months before when the property was "complete". Even though I have it in black and white. They do not give a s**t about you. Don't do the same as me and be sat in a hole you havent dug yourself. They will not give you a ladder.

Black mould spores in every room of the property except the bathroom. Foul smell from kitchen cupboards. 0 ventilation @ night due to ineffective heat recovery system ( despite recent service). Ground floor location reduces access to air at night. Shattered guttering turning the white outer wall green.
It took Paradigm months to believe there was a damp mould issue hence escalation in severity of disrepair. Now that they know, they are offering meaningless interventions rather than addressing the route cause in a timely manner.
Terrified about the health implications, struggling with my eyes/vision and breathing. Also stress of damage to personal irreplaceable belongings.
This is not a home.
All issues raised here have been raised with Paradigm.
update following reply- I am yet to see your robust process- still breathing in harmful air. I have raised a complaint so I have no need to call customer services.