Ordering on the website was a little challenging at first but the team at the office were awesome. When we arrived the lady was super helpful and the collection was so well organised and fast, we even... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolute trash product. 2 weeks outside in QLD weather and covered in Mould already. Lifespans response 'sand it back and treat it'. I quote from their website ' The timber undergoes a high... Se mer
Företaget har svarat
From the excellent staff member at Reception to the warehouse staff to the after sales care everyone has been ABSOLUTELY fantastic! We (the grandchildren included) could not be happier with the Armada... Se mer
The product turned up extremely quick I was shocked and was so easy to put together. So far it has rained a lot and the mud kitchen has been fantastic, no issues being outside.
Företagsinformation
Skrivet av företaget
Excellent, innovative play equipment designed in Melbourne with nationwide delivery and assembly.
Kontaktuppgifter
23-25 Maygar Boulevard, 3047, Broadmeadows, Australien
- 1300 310 495
- info@lifespankids.com.au
- lifespankids.com.au
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Recent Order
Ease of ordering and delivery time was awesome, well done. 👍🏻 Delivery charge was a bit unexpected!!
2 juni 2024
Amazing product
Amazing product! I've bought 4 of these inflatable mini golf sets. Best kids present ever!
5 maj 2024
Do not recommend
We purchased a swingset at the start of July 2023. For a start, we had to contact them many times to get the items to actually arrive, as they only delivered one item. Many emails and many phone calls until someone went and checked the warehouse to find all the items were there.
The swingset is very flimsy and poor quality. We assembled it using the instructions (my husband is an engineer, so he knows how to assemble things properly). The swingset was very wobbly from the start and bolts fell out. The problem became more serious when the top bolts (holding the actual swing) slipped out while the kids were playing.
When it happened, I wrote and they told me to tighten the bolts. We did, and it happened again. My husband had a look and decided there was an issue with the bolts- they are a poor choice and become un-threaded easily. They had been done tightly enough to put dents into the wood.
The second time it happened, the bolt slipped out and my daughter fell to the ground and hit her head. Now, we have not been using it anymore.
We have been contacting the company about this issue since about March when we had only been using it for 6 months, and have been emailing back and forth. We sent them all the things they have requested. The response has been to bring it in so they can check it (we live in another state) or that the screws need to be changed. Now, they are saying they will not give us a refund as it has been 'used for almost a year'. (August-March = 8 months)
We have checked with the ACCC. As it has some major faults causing it to be unsafe, this comment is irrelevant, so it is frustrating to have to follow up a refund we are legally entitled to. We are still in contact and hoping for a better resolution. The next step will be to lodge a complaint with ACCC.
On other independent review sites I have seen this is a more common issue than i thought.
** Edit: after posting the review, LSK reached out to us and offered a refund and it has now been resolved.
20 maj 2024
Omdöme utan inbjudan
Svar från Lifespan Kids
Hello Bek,
Sorry to hear about this issue and we apologise for how this was handled. We can see that this case has been brought up with management for review on a return and refund or return and replacement. The design on the model you have received is an old design which factory has addressed and reinforced with additional bolts to lock in the joint section of the frame on this new frame.
Our team will reach out to you shortly with regard to the options that we have available to rectify this issue.
My grandson LOVES it!!
Great product, service and most importantly, the manual !!! You can actually follow it and if you do, it will all come together wonderfully. Just take your time and don't ever rush the assembly.
12 maj 2024
Research suppliers
Research suppliers, we brought direct from the company paid premium delivery cost. Found the item at Bunnings $200 cheaper including delivery. So this caused us to look around and found the item on average $200 cheaper including delivery fees. Can't understand how buying direct is more expensive than buying from third party.
The wood needed finish sanding as is quite rough for little hands, found a few pieces split and some pieces had chunks missing. At first I thought maybe when the packing was done or during transport. But there was no damage to the boxes and no debris in the box so this indicates during the manufacturing process.
Not sure how long this will last in the Far North of Australia, I have gave each piece a good treatment to try and prolong the life, so only time will tell.
10 maj 2024
Svar från Lifespan Kids
Hello there,
Thank you for sharing this feedback and we're sorry to hear about the issues with the product.
While we do supply to Bunnings, they are a separate business that operates with their own sales and promos. Unfortunately, we hold no control on how they price their products and their shipping as they have their own courier as well. However, we can review for pricematch if you reach out to us on this and send us the link of the product you wish to purchase.
As for the damages, we can see that our team is already working on this for a warranty claim and will forward the photo you sent to the manufacturer for them to address this oversight. Our team will reach out to you shortly during assessment of the issue.
The mud kitchen top broke after one day…
The mud kitchen top broke after one day of use. the structure seems flimsy and had to be heavily supervised while the children used it to decrease further damage.
26 april 2024
Svar från Lifespan Kids
Hello Karishma,
We appreciate the comment and we're sorry to hear about the issues you had with the play kitchen. Our team will have a look on this and will ask a few more details so that we can review for warranty replacement.
The box was delivered out the front of…
The box was delivered out the front of the house next to post box without notifying us. My wife was home all day and it would have been great if they announced their arrival not just dump the boxes and leave.
4 maj 2024
Svar från Lifespan Kids
Hello Mitchell,
Sorry to hear about how this was delivered and we appreciate your comment.
As we are a medium sized company, we do not have our own inhouse logistics that can complete our deliveries. We rely on third party services to transport and deliver all the orders we received. Normally for standard deliveries, delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am - 5:00pm. If the drivers deem the delivery location to be safe, they may leave it at the premises (https://www.lifespankids.com.au/pages/delivery-and-pick-up-information). We would pass on your contact details to the courier however, it would be up to the driver whether they will notify through SMS. We do provide tracking details to customers for you to track the status of your delivery and for you to be notified if it is onboard for delivery. We will forward this feedback to Allied Express for them to address with your assigned driver on that day.
Easy and Fun
Easy to order, pick up and assemble.
The final product looks great. Kids love it.
21 april 2024
Great equipment quality
Great equipment quality, takes a long time to put together, if you dont have carpentry skills you would need a professional. Otherwise love the product
16 april 2024
Great product and customer service made…
Great product and customer service made experience very easy!
22 april 2024
I am a builder & to buy & install this bbq outdoor gazebo was fabulous. All bolts , screw holes etc made the installation so easy
Delivery was prompt , plenty of communication & quality of the product was first rate
20 april 2024
Total disappointment
we received a pile of wood pieces and had to hire someone to assemble it so the price was at list $170 dollars extra. very disappointed as we are all very busy teachers.
I would not buy from them again . sorry
12 april 2024
Svar från Lifespan Kids
Hello Diana,
We appreciate the feedback and we're sorry to hear about the poor handling.
As we are only a medium sized company, we do not have our own inhouse courier that can deliver all the orders we process. We rely on third party couriers to do the shipments for us. Unfortunately, as it is third party, we cannot control how they do their shipping and handling as they have their own separate system. What we can do on our end is to ensure that our customers will get what they have purchased with no issues. Happy to get the damaged parts replaced under warranty and our team members will reach out to you shortly for this.
Wonderful customer service, Quality product
Wonderful customer service upfront. Excellent quality product that will be enjoyed for years to come.
4 april 2024
The product is good but by god the…
The product is good but by god the instructions are horrible. It’s hard to spot the letter labels on the poles and the photos on paper instructions are so dark it’s hard to see.
2 april 2024
Excellent product.
The only negative is you don’t sell a sunshade for your trampolines.
30 mars 2024
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