Fiquei surpreendido pela positiva maioritariamente pelos preços mais baixos (mesmo pagando a uma transportadora acaba por ficar mais em conta do que muitas livrarias online); o facto de que usam empre... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A compra correu muito bem. Estava preocupado com o envio uma vez que eram dois livros pesados com mais de 600 páginas cada um e, após pedido à Libristo para terem o máximo cuidado com o embalamento... Se mer
The whole process is very simple, and the site is easy to navigate. The team kept me updated throughout the entire process, including a minor delay with the order. They promptly offered to cancel and... Se mer
We ordered a book on 15 May and it had a delivery date of 3-8 June. It wasn't posted until 3 June (over 2 weeks after the order) and it didn't arrive until 11 June; almost 1 month after we had placed... Se mer
Företagsinformation
Skrivet av företaget
Com uma seleção de mais de 21 milhões de títulos de livros em mais de 150 línguas, a Libristo é a maior livraria em linha de livros em língua estrangeira da Europa. Nas nossas livrarias pode encontrar livros em inglês, alemão, francês, espanhol, russo ou italiano. Mas prefere ler em polaco, húngaro, croata, checo, eslovaco, ucraniano ou talvez chinês ou coreano? Não há problema, nós temos tudo. Somos uma equipa de jovens que está constantemente à procura de novos títulos para alargar a nossa seleção de livros em vários géneros e línguas. E todos os dias enviamos milhares de encomendas para os nossos clientes em toda a Europa. A nossa visão é proporcionar um acesso fácil a qualquer livro, em qualquer língua, a qualquer cliente na Europa, a partir do conforto da sua própria casa. Além disso, recompensamos os nossos clientes por cada compra - junte-se ao nosso clube de fidelidade Libroamanto e troque os seus pontos por entregas gratuitas ou presentes temáticos de livros. Com o Libristo, os nossos clientes são informados e divertidos para além das suas fronteiras físicas actuais, estando sempre uma página à frente. Com Libristo pode “ser quem quer que seja”.
Kontaktuppgifter
Lisboa, Portugal
- info@libristo.pt
- libristo.pt
4,4
Utmärkt
209 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The prices are amazing and the delivery…
The prices are amazing and the delivery service was also incredible; the books were delivered in great condition. The only thing is that the books took awhile to be delivered. Besides that, everything was great.
25 maj 2026
Omdöme utan inbjudan
Svar från Libristo Portugal
Thank you for your kind review. We’re glad you were satisfied with the prices, delivery, and condition of the books. We’re sorry that delivery took a little longer than we would have liked. Thank you for your understanding, and we look forward to your next order.
Came very well packed
Came very well packed. Only arrived at the end of given schedule.
27 maj 2026
Omdöme utan inbjudan
Svar från Libristo Portugal
Thank you for your review. We’re glad the package arrived safely and that you were satisfied with the packaging. We’re sorry that the delivery didn’t arrive until the very end of the estimated delivery window. We hope that next time the delivery will be faster and your overall experience even better.
Svar från Libristo Portugal
Gracias por su reseña.
Nos alegra que haya tenido una buena experiencia con su compra. Lamentamos que la entrega haya tardado un poco más de lo que esperaba y le agradecemos su paciencia. Haremos todo lo posible para que la próxima vez todo le llegue lo antes posible.
Svar från Libristo Portugal
Thank you for your kind review.
We're glad you had a great shopping experience. We look forward to seeing you again.
Svar från Libristo Portugal
Agradecemos-lhe pela sua excelente avaliação.
Ficamos muito satisfeitos por saber que ficou totalmente satisfeito com a sua compra e por avaliar os nossos serviços de forma tão positiva. Esperamos ansiosamente pela sua próxima compra.
Amazing store
I have already made some orders over the past 2 years. The prices are literally unbeatable and the offer that they have is gigantic. Thumbs up for that.
I just don't give a total of 5 stars because there's not a lot they can do when the order is shipped and the tracking can be sometimes dubious or misleading. However I must say that I never had a problem with the delivery and the goods.
A piece of advice that I give is that they should ship the books with just a little bit more protection with the normal packaging!
1 maj 2026
Omdöme utan inbjudan
Svar från Libristo Portugal
Thank you for your continued trust and for your kind review.
We truly appreciate that you keep coming back to us and that you value our prices and wide selection. We’re glad you haven’t had any issues with delivery or the products so far.
However, we understand your comments regarding shipment tracking and the protection of books during packaging. Once a shipment is handed over to the carrier, tracking depends partly on their system; nevertheless, we always strive to assist customers whenever there is any uncertainty regarding a shipment. We will certainly take your feedback regarding sturdier packaging into consideration.
Thank you for the recommendation and the thumbs-up.
First order everthing went ok arrived…
First order everthing went ok arrived before estimated date, well packed good price, will buy again!
8 maj 2026
Omdöme utan inbjudan
Svar från Libristo Portugal
Thank you for your wonderful review.
We are very pleased that your first order went smoothly, that the items arrived earlier than expected, and that they were well-packaged. We are also glad that you were satisfied with the price.
We look forward to your next purchase.
Bought 2 books
Bought 2 books. Took more than 3 weeks to arrive. Too much time.
19 maj 2026
Omdöme utan inbjudan
Svar från Libristo Portugal
Thank you for your review.
We’re sorry that the delivery of your order took longer than you expected. For some books, the lead time may be longer, especially if they are ordered through a supplier. However, we understand that more than 3 weeks is a long time, and we apologize for the wait.
Thank you for your feedback; we will strive to provide more accurate information regarding availability and delivery times.
When I needed help
When I needed help, the customer support team responded immediately and was very helpful. The book was extremely well packaged and arrived in perfect condition. The only downside was that it took quite a long time to be dispatched. Overall, I had a good experience.
16 april 2026
Omdöme utan inbjudan
Svar från Libristo Portugal
Thank you for your kind review.
We’re glad our customer support team responded quickly and was able to assist you with your inquiry. We’re also pleased that the book arrived well-packaged and in perfect condition.
At the same time, we apologize for the longer shipping time. For some titles, delivery from suppliers can take longer, but we understand that waiting isn’t pleasant. Thank you for your patience and for your feedback.
The good, the bad and the surprise
The good: the reasonable prices. The variety/availability of books that I might not find elsewhere. Great wrapping/packaging.
The bad: the books I ordered took a while to get to me. I kinda expected to wait, many of them had a good wait time for them to get to Libristo, let alone me. However, most of them also took more time then expected to. I don't mind waiting, but I would prefer to have a more accurate wait time on the website.
The surprise: good communication with me about which books had arrived/were delayed.
30 april 2026
Omdöme utan inbjudan
Svar från Libristo Portugal
Thank you for your detailed and honest review.
We truly appreciate that you value our prices, our wide selection of books, and our packaging. However, we’re sorry that the delivery of some titles took longer than you expected. For books available through suppliers, the wait time can be longer, and unfortunately, delays can sometimes occur due to issues within the supply chain.
We take your suggestion regarding more precise delivery time information seriously and will strive to ensure that the information on our website is as accurate as possible. We are glad that our communication regarding availability and delays was helpful to you.
Thank you for your patience and trust.
One of my books had a bent tip
One of my books had a bent tip, cover one. The service in general was great.
11 maj 2026
Omdöme utan inbjudan
Svar från Libristo Portugal
Thank you for your review.
We’re sorry that one of the books arrived with a bent corner on the cover. We apologize for this inconvenience. However, we’re glad you were generally satisfied with our service, and we appreciate your feedback. We’ll do our best to ensure everything goes smoothly next time.
Great selection!
It was very simple to make a purchase, which is very helpfull for first time shoppers.
The selection of books available is amazing, I was able to find a book that I would never be able to find in my local book store.
4 maj 2026
Omdöme utan inbjudan
Svar från Libristo Portugal
Thank you for your wonderful review.
We’re so glad you found the shopping experience simple and straightforward. We’re also pleased that you found a book here that you couldn’t find anywhere else. We hope you’ll come back to us the next time you’re looking for books.
Svar från Libristo Portugal
Thank you very much for your kind review. We’re happy to hear that you were satisfied with our service.
Impecável!
20 april 2026
Omdöme utan inbjudan
Timely and efficient
All books arrived at the address provided. Packaging was great and delivery date accurate.
17 april 2026
Omdöme utan inbjudan
Far beyond the average
29 april 2026
Omdöme utan inbjudan
One of the worst experiences purchasing…
One of the worst experiences purchasing online.I requested assistance 4 times and have received no response. 2 months sine I placed order and the package still hasn't arrived. But customer support does not respond. Spend €116.00 and have received nothing. Do not buy from this company!!
28 april 2026
Omdöme utan inbjudan
Demora um pouco a chegar mas não é…
Demora um pouco a chegar mas não é problema para mim. Chegaram com qualidade e o preço é otimo
1 april 2026
Omdöme utan inbjudan
Primeira encomenda que fiz
Primeira encomenda que fiz correu lindamente.
3 april 2026
Omdöme utan inbjudan
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