Leclercbaby Omdömen 

Spedizione velocissima! Ottimo prodotto

Azienda pronta ad ascoltare i propri clienti, supportandoli al meglio.
Veloci nelle risposte e nelle soluzioni
Tutto perfetto

bought a influencer but the pelvis harness is too far away from the back causing baby to slide down continuously, even there is a horizontal strap to shorten the distance, it only works for small baby but not a year old toddler as the strap is too close from the back.

I bought 2 strollers for my twins and they are comfortable, functional and easy to close, even with one hand!
we had some problems with the chassis and Leclerc customer service, in a very professional and timely manner they were able to solve the problem and replaced the damaged parts for us.
I will definitely buy their products again!

Quickly and Safe

Been using my influencer buggy for 9 months and I’m not impressed. At the moment it’s broken and I’m waiting over a week to hear from the company. I used to take at least two walks a day with the buggy but at the moment that’s a struggle. I bought the baby bag to go with the stroller and I don’t believe they have thought about how heavy a baby bag actually gets the stroller falls back if the bag is on it without the car seat on or carrycot. This happened once with my son in the stroller! I wish I had found a stroller that was more well known it’s not as light as one with think and after a c section I really struggled with it the only good thing about it was the folding system however occasionally this also gets stuck!

We got MF Plus as an extra stroller since our original stroller is like 5 kilos heavier. The thing that got us into it were good reviews and the extra nice one-step fold/unfold system that is doable with 1 hand only. We have used it only once so far but initial impressions are good. Only things that didn't impress me were the cup holder (very flimsy) but at least its included unlike other strollers where it's an extra. The fabric is also not great but I guess it is better with Influencer and the other models. We didn't go for them as we don't like the rose gold motives, and the extra price for just the looks (the strollers are supposed to be identical). Delivery was very quick - 5 business days from Netherlands to Bulgaria (they did tell me 5 on the phone as I inquired in advance). In general I can highly recommend it, however bear in mind that the fabric could be better, and the luggage department is also a bit harder to access and smaller compared to other strollers, although lightweight strollers aren't supposed to have much space anyway.

Order on 10 May and I received on 16 May in Singapore. Very good Packaging to ensure no damage to my pram parts. Email enquiry response is within the day too.

I received the item of another color. I ordered brown handle but you’ve delivered black one

La ruota si è rotta dopo pochi mesi. Dopo aver spedito una ruota non corretta il servizio clienti è completamente scomparso nonostante plurime richieste. Abbiamo comprato una nuova ruota ma a distanza di quasi una settimana non ci è ancora stata inviata la notifica della spedizione. Molto pentiti dell'acquisto.

Mijn wagen klapt niet naar behoren uit. Probeer sinds ik de wagen heb contact te krijgen met leclerc voor een oplossing maar ik wacht al 2 weken zonder enige reactie. Als ik bel word er gevraagd om mijn e-mail adres en gezegd dat er wordt gereageerd op de mail, ik wacht nog steeds. Ook werd er gevraagd of ik het al had geprobeerd via whatsapp. Lijkt mij dat je als werknemer van de klantenservice wel weet dat er ook waardeloos wordt gereageerd op de app. 18 april een app gestuurd, wacht nog steeds op reactie.

Voor het geld dat ik heb betaald wil ik graag een buggy die naar behoren werkt. En niet een buggy waarmee ik moet spelen tot de rugleuning een keer vast klikt.

Vlotte levering ; goede kwaliteit

I had a problems with my influencer stroller what was taking quite a while to solve it. I was very disappointed at the start but than Shirley got involved and gave me the best customer experience I ever had. Really appreciate helping to resolve the problem what was outstanding since April. She went above and beyond to help me with the matter and solve it in a few days.

I had a fantastic experience dealing with Flora from Leclerc. My bumper bar on my stroller broke in a very awkward way, I contacted Leclerc who replied very quickly. We discussed the issue and they sent me out a whole new stroller as we could not fix the issue. I was blown away by their customer service and support. Not only are they excellent to deal with but both my children love the stroller. So it must be comfortable! My 3 year old would refuse to sit in her other stroller from a well known brand but I can not get her out of this one. My 1 year old has been in it since about 6 months old and sits happily and naps soundly in it. It’s great for the car and smaller spaces and takes up no space when folded. I would have no hesitation in recommending this brand and purchasing more items. Well done to Flora also as her customer service was flawless

Mooie producten, voor zover kan zien goede kwaliteit. Heb al oudere kinderen en toen bestond leclerc nog niet. Ze doen zeker niet onder de gevestigde bekende merken.

Na bestelling online, vrijwel alles volgende dag verstuurd en dag later geleverd.

We hebben wel lang op de gewenste kleur moeten wachten. Deze werd steeds uitgesteld. Bij navraag via chat of e-mail was de responstijd wat langer, vandaar 4 sterren ipv 5.

Al met al een mooi merk, met mooie producten en zeker het aanraden waard.

Really good quality product and does all it says it does. Raincover had a faulty seam but they’ve been great and immediately sent out a replacement!

Wat een flut klanten service.

Paar dagen geleden een voetenzak binnen gekregen. Deze komt totaal niet overeen met de website of met de foto van de doos.
Hierover telefonisch contact gehad, de gene kon mij niet verder helpen of door verbinden met iemand die dat er wel verstand van heeft.
Via whats app contact gezocht zoals op de site ook als contact manier staat, sinds 13 januari niet meer gebruikt?
Mail gestuurd, nog geen antwoord.
Graag zal ik het product op jullie kosten retouren, maar hoe krijg ik met contact om te retouren????

Bijna 12 weken later een antwoord via Trustpilot??
Heb helemaal niks van jullie in mijn mail ontvangen.

Ik heb de voetenzak Polar besteld (die nog steeds 12 weken later niet dezelfde is, als die op de website als foto staat) met de influencer buggy?
Leclerc is erg snel met beantwoord van vragen 👍🏼

I contacted the company 2 times for warranty repairs - always very quickly.
super dutch company

It is an amazing stroller. Great for travelling but even greater for the day to day. Is the only one that folds to a sleeping position which makes it perfect to room around during nap time :) indeed it is one click to fold and unfold. Super convenient. The new model with the bigger wheels makes this just the best stroller out there by far! Highly recommend it!

Im so happy with my experience with leclerc baby, everything is perfect, order came in Croatia in just 5 days! Also free shipping! Customer service is so helpful, and quick response. Recommended!