Adoro il passeggino per la comodità e la facilità di utilizzo ma fin da quando l'ho tirato fuori dalla scatola emana un odore fortissimo di plastica...credo siano i suoi componenti ,che hanno intaccat... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have the Influencer stroller in Army Green. The rose gold framw is so pretty. Bought it in 2022 and we've gone on multiple travels now. Haven't used it every day but occasionally at home too. Haven'... Se mer
Watch out: breaks down quickly and customer service won’t send you spare parts. I’ve got mine for two years and it’s ready to be replaced. I wrote to customer service to explain that the bumper had br... Se mer
Der Buggy an sich ist super, jedoch ist die Kundenbetreuung miserabel. Auf der Homepage wird alles schön beschrieben, 30 Tage Rückgaberecht. Ich habe den gleichen Buggy auf einer Seite 100€ günstige... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Making parenting easier is our slogan at Leclercbaby. Located in the Netherlands, Leclercbaby is a company founded in 2020 with the objective of providing parents with innovative and smart solutions to support them through their journey as parents. At Leclercbaby, we constantly challenge ourselves to develop the best products. We are happy to offer you strollers and their accessories equipped with top-notch functionalities awarded and praised by parents and professionals from the industry on multiple occasions. Our strollers are the perfect combination of practicality and style to fit any lifestyle. Aside from being lightweight with a refined design, our strollers are equipped with a one-hand automatic folding system. Just one touch is all it takes! Let gravity do the job for you in 1.5 seconds to fold your stroller and free yourself from hassle. Our products are designed to accompany you on each of your adventures. Let your life be full of freedom and joy with Leclercbaby!
Kontaktuppgifter
Westplein 55, 3016 BL, Rotterdam, Nederländerna
- +31(0)10-3027086
- welcome@leclercbaby.com
- leclercbaby.com
2,7
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201 omdömen
Ingen aktuell inbjudningshistorik
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Amazing Customer Service
Two years ago I bought Influencer - unfortunately the lock of bumber bar was cracked.
I sent to LeClerck only one mail with question how we can solve this problem. I got reply that I will get totaly new bumber bar. Shipment was verry fast.
Customer Service is on very high level.
I would like to have such service in any other company :)
19 mars 2024
Omdöme utan inbjudan
Svar från Leclercbaby
Hi Mariusz,
Thank you for sharing your experience with us! We are thrilled to hear that our customer service team promptly addressed your concerns. We strive to provide exceptional service to all our customers, and it is fantastic to know that we met your expectations. We appreciate your kind words and hope to continue serving you with the same level of excellence in the future!
Kind wishes,
Leclercbaby Team
Feedback on the Design and professional Support Team
Our bumper bar easily detached after few months of buying, it is quite frustrated as the baby can easily remove the bar and it will fall on the floor, we have to grab it back and manage the safety of the baby at the same, we reflect this issue to support team. With their swift response, our bumper bar issue has been resolved quickly within 4 days.
We do hope the design and the safety of the baby stroller could be improved in the nearer future. As this is significant for all the parents.
11 mars 2024
Omdöme utan inbjudan
Svar från Leclercbaby
Dear Emily Lee,
Thank you for your feedback. Just a small comment on the bumper bar, this is not a security item, it is mainly used to attach toys and provide support to your child's hand. The harness with the magnetic buckle ensures that your baby/child is secured to the stroller.
If you have any questions, please feel free to contact us at any time at support@leclercbaby.com
Warm wishes,
Leclercbaby Team
Amazing customer service and products
2 years ago I bought a Leclerc Magicfold and I absolutely loved it, it's light and manoeuvrable and extra comfy. Unfortunately, after 2 years of everyday use, the backrest got stuck in the semi-reclined position, which really bothers my kids. I contacted Leclerc and they were amazing. Because the issue is not repairable, they offered to send me a brand new pram (I luckily had 2 weeks left of warranty) and even gave me an upgrade. Today I received the Influencer XL (like 1 week after I contacted them) and it's even better than the Magicfold. Wonderful customer service, also the person I was chatting with was very nice and understanding. I recommend+++.
1 mars 2024
Omdöme utan inbjudan
Svar från Leclercbaby
Hi Pauline,
Thank you so much for sharing your experience! We are happy to hear that you have had a positive experience with our customer service team and that we were able to assist you swiftly. We hope you and your little ones continue to enjoy the Influencer XL!
Warm wishes,
Leclercbaby Team
Both baby and toddler could sit and sleep in well
My baby and my toddler is able to sit and sleep well, the wheels are so smooth, I’ve tried out other strollers but leclerc influencer still has the smoothest wheels on different terrains.
I’ve used for almost 3 years now. Recently, my bumper bar came off. I emailed customer service to check how to fix it and I didn’t expect that the team actually sent me a brand new bumper bar and I live in Asia! I’m really thankful. Will continue to be a happy user of leclerc influencer!
28 februari 2024
Omdöme utan inbjudan
Svar från Leclercbaby
Hi Nowie,
We are pleased to hear about your positive experience with our Influencer stroller and our customer service team. Your satisfaction is our top priority, and we are delighted that we could assist you promptly, even from Asia!
Thank you for your trust in us. We look forward to continuing to provide you with excellent service and products!
Kind wishes,
Leclercbaby Team
Honestly don’t recommend
Honestly don’t recommend at all. I got the influencer as like that it went flat instead of the baby zen but we have had nothing but problems with our stroller. The hood keeps falling off when we fold and unfold the metal piece even fell on my son once. The seat doesn’t go 90 degrees so my sons position is so off in it. I really regret purchasing it. The only benefit is that it lays flat and the customer service has WhatsApp but they aren’t that responsive (they were when asked questions before selling me the pram but afterwards didn’t get much responses).
I wasn’t able to buckle my son in it when he’s wearing a Pramsuit and there’s a footmuff or even with a sheepskin cover. It also looks off with the extra fabric on the top of the stroller coming out.
24 februari 2024
Omdöme utan inbjudan
Svar från Leclercbaby
Hi Karla,
We are sorry to hear about the issues you have faced with your stroller.
We tried reaching out previously but did not receive a response yet. However, we are eager to provide you with the support you need! Could you please send us an email at support@leclercbaby.com? That way, we can work together on a solution.
Kind wishes,
Leclercbaby Team
Very fast and helpful assistance!
7 februari 2024
Svar från Leclercbaby
Hi Anna,
Thank you for your positive feedback. We are delighted to hear that you found our assistance fast and helpful! Please do not hesitate to reach out if you need anything else. We are here to help!
Kind wishes,
Leclercbaby Team
Good products, good service: reliability and immediate availability
I had a very positive experience with the Leclercbaby company following my claim
regarding a broken stroller under warranty.
The company intermediated the issue with the origin shop in my country and offered an immediate solution of replacing the Leclerc stroller with a new one together with an extra option of keeping the faulty stroller to be disposed of or used as spare parts. Also they have offered to send the new stroller directly to my address.
I recommend the company both for their products (stroller in my case) and for their services support - prompt response, appropriate solution and immediate availability.
7 februari 2024
Omdöme utan inbjudan
Svar från Leclercbaby
Hi Mihaela,
We are thrilled to hear about your positive experience with us!
Thank you for recommending us for both our high-quality products and outstanding customer support. We appreciate your feedback and look forward to serving you again in the future.
Kind wishes,
Leclercbaby Team
Local distributor is no longer…
Local distributor is no longer available and so when I found myself with a broken handlebar I was unable to get a replacement in Singapore. The Europe team have sent one to a location in the UK where I will visit free of charge and were efficient and polite through the process. Obviously not ideal that they have no local asia distributor now though so hope no further issues with our influencer stroller.
8 februari 2024
Omdöme utan inbjudan
Svar från Leclercbaby
Thank you for sharing your feedback. We are sorry for the inconvenience with the broken handlebar and the unavailability of a local distributor in Singapore. However, we are glad our team was able to assist efficiently. Please know you can contact us anytime for further assistance with your Influencer stroller!
Kind wishes,
Leclercbaby Team
Fantastic Costumer Service
We have some problems with the achorpoints of our stroller. The attention and the solution facilitate by costumer service and Eleni, it was fantastic. In this type of things is how you recognize a good brand.
7 februari 2024
Omdöme utan inbjudan
Svar från Leclercbaby
Hi Jose,
Thank you for your positive feedback!
We are sorry to hear about the issues you experienced with the anchor points of our stroller. However, we are glad our customer service team, especially Eleni, was able to provide you with fantastic attention and a solution. We are always here to help!
Warm wishes,
Leclercbaby Team
Bad service I never tried
Bad service I never tried. I bought the stroller from the local retailer in Hong Kong. And after 7 months, there had two small black components fell off from the strollers. And they said no idea where the components fell off. Quality control is very bad, and the retailer had not well train. After communicate to the official through email, they concluded that the stroller is functioning as it should and therefore does not warrant a replacement. How can I put my baby on this broken stroller. And we had just used it 7 months with high price. Very disappointed.
14 Feb 2024
No one reply me and solve the problems, my email address: ansonlui220 at gmail.com
3 januari 2024
Omdöme utan inbjudan
Svar från Leclercbaby
5 February 2024
Hi Anson,
We would first like to send our apologies for the lack of positive and constructive customer service on behalf of the retailer in Hong Kong. Rest assured, we will offer you the best manufacturer’s service we always provide worldwide.
We have reached out to you via email regarding this matter. We are happy to support you further and solve this matter as soon as possible!
Warm regards,
Leclercbaby Team
________________________________________________________________________
14 February 2024
Hi Anson,
We have tried contacting you but were unable to hear from you. We are here to assist you further, so please feel free to contact us whenever you have a moment. We are committed to resolving any issues promptly!
Best regards,
Leclercbaby Team
________________________________________________________________________
19 February 2024
Hi Anson,
Thank you for updating your review. We went ahead and sent you another email. Please let us know if you received it. We are eager to solve this matter swiftly with you!
Kind regards,
Leclercbaby Team
Snel geleverd
25 januari 2024
Svar från Leclercbaby
Hi Gerard,
Bedankt voor uw review! We zijn blij te horen dat uw bestelling snel geleverd is.
Als u nog vragen hebt, staan we altijd voor u klaar!
Met vriendelijke groeten,
Leclercbaby Team
Uitstekende service van Leclerc
Recent contact gehad met de webshop die ons een Leclerc voetenzak had verkocht. Zij (Baby Primair) verwezen ons zeer onbeschoft door naar Leclerc.
Leclerc handelt ons reparatieverzoek gewoon netjes af. Uitstekende service van Leclerc
19 januari 2024
Omdöme utan inbjudan
Svar från Leclercbaby
Hartelijk dank voor uw positieve feedback! We zijn blij te horen dat u tevreden bent met onze service.
- Leclercbaby Team
I’ve ordered the brown one and you send…
I’ve ordered the brown one and you send the black one. I’m so disappointed!!
23 december 2023
Svar från Leclercbaby
Jan 15, 2024
Hi PJ,
We are sorry to hear you received the black bumper bar instead of the brown one, and we apologize for the inconvenience this has caused. Rest assured that we will do our best to resolve this issue swiftly.
Have you already reached out to our customer support team? They are happy and ready to help!
If not, could you please share a picture of the bumper bar you received? It will help us investigate and rectify the situation.
We look forward to solving this matter promptly with you.
Kind wishes,
Leclercbaby Team
________________________________________________________________________
Jan 30, 2024
Hi PJ,
We have tried reaching out to you, but could not get a hold of you yet. We are here and eager to help whenever you get the opportunity to get in touch!
Kind regards,
Leclercbaby Team
avoid the pram
Stroller (magicfold) has been used for approximately 10 months now and has developed so many faults. The attachment area for the bar and car seat is loose - which is very unsafe when car seat is attached as the entire seat moves.
The footrest often gets stuck and doesn’t fold down
The entire chassis also seems to get stuck when opening and needs re closing and opening to try and fix it.
The brake often also gets stuck on one of the wheels.
I have tried contacting Leclerc regarding this but received no response even though for other issues (order issue for an accessory) I received an instant reply. Seems as if they’re actively ignoring the issue.
29 december 2023
Omdöme utan inbjudan
Svar från Leclercbaby
10 January 2024
Hi Shahzeen,
We appreciate the time you took to provide us with your valuable feedback.
It is unfortunate to hear that you are not satisfied with your purchase. We would love to assess the concerns you mentioned and provide a fitting solution. However, we have yet to receive a response from you with the necessary visuals and documents.
We noticed your email was sent during the holiday season when our responsiveness was lower. Apologies for the inconvenience caused! This information was stated on our website during that period. Additionally, you received a response to your other inquiry from our logistics department, as they were available during that time for urgent matters. We can assure you that we are not actively ignoring your email.
We sent you an email about three business days later and followed up two days ago. Unfortunately, we have not heard from you.
Regardless, we are ready to assist you as efficiently and quickly as possible. Could you get back to us as soon as you have the chance?
We look forward to promptly resolving this matter with you!
Warm regards,
Leclercbaby Team
________________________________________________________________________
03 March 2024
Hi Shahzeen,
We are delighted to have assisted you with your pushchair, ensuring it brings joy to your daily outings with your little one! We are eagerly awaiting the opportunity to resolve any remaining concerns. Your satisfaction is our top priority, along with your child's safety, and we are here to ensure you can enjoy every moment with your pram to the fullest.
We are looking forward to working together to provide you with the best support possible!
Kind wishes,
Leclercbaby Team
Superb service from leclerc
Superb service from leclerc, part of the buggy frame on our magicfold plus fractured. I submitted a case with some photos and Eleni arranged for a replacement buggy which I received within the week. Very satisfied customer and happy we purchased a leclerc.
31 augusti 2023
Omdöme utan inbjudan
Svar från Leclercbaby
We appreciate your kind feedback and are happy to have provided you with a swift solution. Thank you for choosing Leclercbaby!
Kind wishes,
Lelcercbaby Team
Good product but you really need to fix the sliding problem
I have exchange my previous stroller with an Influencer air and had big expectation that for this last model the sliding of the baby will be fixed somehow but apparently not. All is great except this detail and our toddler keeps sliding and have a back position a bit ''forced'' and lay down in an angle. This happens at the most upper position of the back.Can you please let me know if there is any fixing of this? Maybe a removable cushion/pillow made for the sitting part that can stop toddlers from sliding can be a simple add on / add of pillow. Just took one star because nobody said anything in one month...
12 oktober 2023
Omdöme utan inbjudan
Svar från Leclercbaby
Hi Cristina,
Apologies for the delayed response.
We would love to assist you further with the sliding your toddler is experiencing. Could you please reach out to us at support@leclercbaby.com? That way, we can work together to find a solution! Thank you for your patience and for bringing this to our attention.
Kind regards,
Leclercbaby Team
Alles perfekt
Alles perfekt! Die Bestellung ist innerhalb paar Tagen bei uns angekommen.
18 augusti 2023
Wij hadden problemen bij het…
Wij hadden problemen bij het openplooien van onze buggy. Deze was aangekocht via een externe verkoper van bol.com wanneer we dit probleem aankaarten werden wij niet geholpen door de externe partner, bol.com wou ons wel helpen maar dat was allemaal wat omslachtig.. Dan naar Leclerc zelf gemaild en direct geholpen! We hebben het probleem aangekaart en hebben direct een nieuwe buggy toegestuurd gekregen! Super tevreden van hun service en van hun producten! Echt top service!!
26 september 2023
Omdöme utan inbjudan
Unsafe harness and safety bar locks
On first use, my 3 year old opened the safety bar and harness lock and removed himself from the stroller in about 10 seconds. Thankfully I saw this happen, because we were on a busy train platform. He is unable to do this on any other stroller or car seat that we own. These fasteners need to be made much stronger so that only an adult's finger strength can open them.
Other than the issue above, the stroller is well made and seems like a fairly durable compact stroller. It handles well on cobble stones and on bumps.
As for child comfort, the seat in the upright position is a little too reclined, resulting in my child sliding forward on the seat.
As a 157cm tall adult, I regret getting the XL version of this stroller, as the handle is a little too high for me.
10 september 2023
Svar från Leclercbaby
Hi Sarah,
Thank you for sharing your feedback with us.
We understand your concern about the harness lock and safety bar, and we want to assure you that our harness locks meet all regulatory safety standards.
Furthermore, our strollers are designed with the well-being and comfort of children in mind. The angle(s) of the pram's backrest has been ergonomically tested to provide optimal support and comfort. A 90-degree angle could be too steep, and we believe the current design promotes a safer and more comfortable experience for your little one. However, we do appreciate your feedback and will consider it for future product enhancements!
For your last point, we are sorry to hear that the Influencer XL is not the right fit for your height. We offer a regular-sized version that may be more comfortable for you. Please do not hesitate to contact our customer care team if you would like assistance with an exchange or have any other questions or concerns. We are here to support you!
We truly appreciate your input as it helps us improve our products to ensure the safety and satisfaction of our customers and their little ones.
We look forward to providing you with better experiences in the future.
Warm regards,
Leclerc Baby - Customer Care Team
Light but baby slides and tilts
The stroller is very stylish and very light and easy to close and that is why I bought it! This is a very valuable feature.
Nevertheless, we have 2 issues:
A) it seems that the baby is sliding and cannot sit straight for more than a few seconds ie it does not touch the angle of the seat its back and bum just slide
B) the baby just tilts on one side or the other and almost hits his head on the rods
I am a bit disappointed given my initial excitement with buying such a light and easy-to-transfer-and-close stroller
31 augusti 2023
Omdöme utan inbjudan
Svar från Leclercbaby
Hi Marina,
Thank you for your feedback. We truly appreciate it!
We're sorry to hear about the sliding and tilting issues your little one is experiencing.
Have you tried adjusting the buckle for a snugger fit?
If the problem persists, please contact us at support@leclercbaby.com so we can find a fitting solution together.
Your little one's safety and comfort are important to us, and we are here to help.
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