Adoro il passeggino per la comodità e la facilità di utilizzo ma fin da quando l'ho tirato fuori dalla scatola emana un odore fortissimo di plastica...credo siano i suoi componenti ,che hanno intaccat... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have the Influencer stroller in Army Green. The rose gold framw is so pretty. Bought it in 2022 and we've gone on multiple travels now. Haven't used it every day but occasionally at home too. Haven'... Se mer
Watch out: breaks down quickly and customer service won’t send you spare parts. I’ve got mine for two years and it’s ready to be replaced. I wrote to customer service to explain that the bumper had br... Se mer
Der Buggy an sich ist super, jedoch ist die Kundenbetreuung miserabel. Auf der Homepage wird alles schön beschrieben, 30 Tage Rückgaberecht. Ich habe den gleichen Buggy auf einer Seite 100€ günstige... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Making parenting easier is our slogan at Leclercbaby. Located in the Netherlands, Leclercbaby is a company founded in 2020 with the objective of providing parents with innovative and smart solutions to support them through their journey as parents. At Leclercbaby, we constantly challenge ourselves to develop the best products. We are happy to offer you strollers and their accessories equipped with top-notch functionalities awarded and praised by parents and professionals from the industry on multiple occasions. Our strollers are the perfect combination of practicality and style to fit any lifestyle. Aside from being lightweight with a refined design, our strollers are equipped with a one-hand automatic folding system. Just one touch is all it takes! Let gravity do the job for you in 1.5 seconds to fold your stroller and free yourself from hassle. Our products are designed to accompany you on each of your adventures. Let your life be full of freedom and joy with Leclercbaby!
Kontaktuppgifter
Westplein 55, 3016 BL, Rotterdam, Nederländerna
- +31(0)10-3027086
- welcome@leclercbaby.com
- leclercbaby.com
2,7
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201 omdömen
Ingen aktuell inbjudningshistorik
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing customer experience
I bought Leclerc stroller in Qater and I reside in USA. On my trip back to USA my bumper bar got broken and there was no where I could buy one to replace it. I contacted Leclerc baby and Flora handled the matter in a very professional way, tip top customer service that is hard to come across. Thank you Flora for your amazing work Ethics and God bless you ;)
31 januari 2023
Omdöme utan inbjudan
Svar från Leclercbaby
Dear DD, Thank you for purchasing our Leclerc Baby stroller, and thank you for your time taken to leave a review.
Best regards,
Flora.
Ik reis veel met mijn dochtertje van 9…
Ik reis veel met mijn dochtertje van 9 maanden oud, daarvoor heb ik de leclerc buggy met headset aangeschaft. Ik ben er super blij mee omdat de buggy erg handig is met inklappen en uitklappen en het neemt weinig ruimte in de kofferbak etc.
16 december 2022
Svar från Leclercbaby
Beste Melissa, bedankt voor de aankoop van onze Leclerc Baby stroller, en bedankt voor je tijd om onze stroller te beoordelen.
Regards Flora.
Very happy with the service
Very happy with the service, we experienced some faulty issues with the pram , but we received a new one which was great!
16 januari 2023
Omdöme utan inbjudan
Svar från Leclercbaby
Thank you Emilie for your time, was a pleasure helping you. Kind regards, Flora.
Excellent customer support
I got an issue with my stroller and Flora kindly and proactively assisted me until the problem was resolved.
Thank you so much!
Perfect Customer Support!
5 januari 2023
Omdöme utan inbjudan
Svar från Leclercbaby
Dear Sophie, it is with pleasure helping you. Thank you for your time. Have a pleasant weekend, Flora.
Ottima esperienza.Azienda serissima.La…
Ottima esperienza.Azienda serissima.La ragazza super brava.consiglio acquisti.
16 januari 2023
Omdöme utan inbjudan
Svar från Leclercbaby
Dear Silvia, thank you for your time, it is with pleasere serving our customers. Wishing you a good day, Flora.
My experience with Leclerc Baby's customer service was truly amazing!
When i first heard of the brand Leclerc Baby and after seeing their product demos, i did not think twice on buying a Leclerc Influencer. I hail from the middle east but i purchased it online from Leclerc and from there everything went very smooth from product inquiry to purchasing the stroller. One thing that i will always be proud of this company is their customer service. My stroller had a broken handle bar but i cannot find a replacement elsewhere. I emailed Leclerc Baby and their customer service coordinator, Flora, was there for me althroughout my inquiries and until my problem got solved and now . Believe me, my experience with buying a Leclerc Baby stroller is truly amazing! Thank you so much!
12 januari 2023
Omdöme utan inbjudan
Svar från Leclercbaby
Dear Customer, thank you for taking your time to post a review, we appreciate customer feedback as it help us to improve our service. Highly appreciated. Kind regards, Flora.
Excellent Support
Top support.
Had a problem with a Leclerc buggy (Air France damaged it and refused to fix up) and got it replaced.
Communication was professional (by Flora from Leclerc Customer Service) and decision quick.
When I came to the store, the manager already was aware to do the exchange.
Thanks a lot!!!
18 december 2022
Omdöme utan inbjudan
Svar från Leclercbaby
Thank you for the review Eugine. Our customer is our priority. Kind regards Flora.
Svar från Leclercbaby
Dear Mima, thank you for taking your time to post a review, we appreciate customer feedback as it help us to improve our service. Kind regards, Flora.
Ordered through ‘Glasgow pram centre
Ordered through ‘Glasgow pram centre, U.K.’ and waited just under a month for my delivery of the Leclerc Influencer in army green.
When it arrived I opened the box - smell of the stroller was horrendous, must not of been stored well.
On inspecting the stroller the frame was scratched and the ‘Leclerc’ logo was badly applied but only on the one side, the stroller wouldn’t stay closed when put down and then when I took the wheels off to box it back up (for return) a piece of metal fell out where the wheel clicks in.
Made me feel I can’t trust a brand such as ‘Leclerc’ if their quality testing is so poor to allow that out of their factory.
Edit - reply back to Leclerc’s response, I answered the questions I was given on the 22nd with my order number that I had from Glasgow pram Centre.
I’ve since returned and had my refund for the faulty pushchair, but I have all the photos if you’d like to see them.
20 december 2022
Omdöme utan inbjudan
Svar från Leclercbaby
03-01-2023
Dear Hollie, thank you for your message. We will solve this asap. We would be very pleased to receive an answer back to our recent reaction via Trustpilot from the 22nd of december. Kind regards.
06-01-2023
Dear Hollie, thank you for your time and getting in contact with us. I have sent you an email. Kind regards, Flora.
Svar från Leclercbaby
Dear Adrian, could you please check your SPAM box, with every order is sent a tracking and confirmation mail. We will resend you the relevant information with a separate e-mail. Kind regards
In 9 days they never sent me a tracking…
In 9 days they never sent me a tracking number to track the package. I paid for the order, but I still don't know if it was sent at all. Technical support answers that it will sort it out, but there is no result.
30 november 2022
Svar från Leclercbaby
9-12-2022 Dear Denis, could you please check your SPAM box, every order is sent a tracking and confirmation mail. We will check this first thing Monday morning when our warehouse is open again. Kind regards
12-12-2022 Dear Denis, we have sent you an email with the tracking details immediately the day you ordered, please find all info in your mailbox. Kind regards
Good customer service.
29 november 2022
Svar från Leclercbaby
Thank you for the review. Our customer is our priority. Kind regards.
Amazing support
Amazing support. Had a problem with my beloved buggy and got it replaced. When something went wrong with the pickup of the old one I even got a very nice present saying sorry. Thanks!!
1 december 2022
Omdöme utan inbjudan
Svar från Leclercbaby
Dear Tina, have fun with the little present, we are glad that we could solve your problem! Best regards, Catrin
Best support ever and great products.
29 november 2022
Omdöme utan inbjudan
Svar från Leclercbaby
Thank you for your compliment Marta!
Broken packaging
16 november 2022
Svar från Leclercbaby
23-11-2022 Dear Sily, sorry to hear that the package was broken. Please let us know whether the product is not damaged. Otherwise we will issue a claim for the responsible carrier and solve the problem. Thank you!
3-12-2022 Dear Sily, good to hear that the product arrived in perfect condition. Please let us know whether you need a new product boxing from us. Kind regards, Catrin
Svar från Leclercbaby
Dear Leonardo, thank you for the review. Our customer is our priority. Kind regards.
Good product!
Good product! the order was delivered really quickly and we are very happy with the stroller. Recommended!
14 november 2022
Svar från Leclercbaby
Dear Frank, thank you for the review. Our customer is our preriority. Kind regards.
Ottimi prodotti e grande cura del cliente
Abbiamo acquistato un passeggino MF Influencer con navicella e adattatori: il prodotto sembra ottimo, ben costruito con materiali di alta qualità.
Siamo pienamente soddisfatti.
In fase di acquisto abbiamo fatto un errore nell'ordine che abbiamo subito segnalato al servizio clienti. La gentilissima Giulia Gilardetti, a cui siamo grati, ha prontamente risolto tutto.
14 november 2022
Omdöme utan inbjudan
Svar från Leclercbaby
Thank you for your review on our customer service experience. Our customer is our priority.
We have bought two Leclerc Hexagons for…
L.e. I am not sure how to reply to Catrin from Leclerc Customer Service.
Any help on this is much appreciated!
We have bought two Leclerc Hexagons for our now 4 mo boys and have been using them individually and as a twin stroller with the connector system.
I love the design, the maneuverability and the ease one hand folding system.
However have experienced the same challenges as other parents: my babies are sliding down from the strollers amd the backrest isn’t holding an upright 90 degree’s position. Any hints on how to improve this?
12 november 2022
Omdöme utan inbjudan
Svar från Leclercbaby
Dear Bianca, great to hear that you have chosen our wonderful and luxurious Hexagon model and that you love it! Please send me your email address and I will provide you with the right information how to fix the correct sitting position and adjustment for your boys to enjoy to the fullest. Kind regards, Catrin
Svar från Leclercbaby
Dear Stefano, thank you for a review on your customer service experience with us. We sincere appreciate. Regards, Flora.
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