I really cannot believe the bad reviews on repairs and how rude staff are my repairs are fixed the same day or the next day all the staff and my landlord are fabulous great estate agents!
Plats
Byt platsHigh Street 16A, LE12 8DT Quorn, England, GB
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I used Leaders to source and coordinate my property rental. I found them very professional and responsve. They had potential tenants ready to view prior to my purchase date and I had a tenant in situ... Se mer
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Disgusting busines. Scam people deposit money in order to keep them as cash flow. Office by office find an excuse so they don't pay money back and often they just lie. Don't trust them at all, t... Se mer
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Leaders were amazing from start to finish. Mary from the Quorn branch provided outstanding service and let my property within 2 weeks. The process was seamless, professional and stress free . I will d... Se mer
Företagsinformation
Om Leaders - Leicester
Skrivet av företaget
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Skrivet av företaget
- Whether you are looking to sell or let your home, our teams are on hand to help.
Kontaktuppgifter
High Street 16A, LE12 8DT, Quorn, England, Storbritannien
3,8
Bra
14 omdömen
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Har besvarat 95 % av sina negativa omdömen
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I really cannot believe the bad reviews…
I really cannot believe the bad reviews on repairs and how rude staff are my repairs are fixed the same day or the next day all the staff and my landlord are fabulous great estate agents!
19 oktober 2026
Omdöme utan inbjudan
Very good and helpful!
31 augusti 2026
Omdöme utan inbjudan
Svar från Leaders - Leicester
Hi, Kate! Thanks for the great review!
All the best, Customer Care Team
Disgusting busines
Disgusting busines. Scam people deposit money in order to keep them as cash flow. Office by office find an excuse so they don't pay money back and often they just lie.
Don't trust them at all, there is much beter and serious company around.
I HOPE MANY OF YOU WITS SAME ISSUE REGARDS DEPOSIT FEE REPOTRT THEM to Trading Standards
You can also report Leaders to Trading Standards via the Citizens Advice Consumer Helpline (0808 223 1133). Local councils enforce the Tenant Fees Act 2019 and can fine letting agencies up to £5,000 for unlawful holding deposit retention. Just like I did. In order to get my deposit back I had to make a small claim against them.
5 augusti 2026
Omdöme utan inbjudan
Svar från Leaders - Leicester
Dear Bryan Santini,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
It has been a great experience
It has been a great experience, Lucy from quorn has been fantastic and made every thing so stress free.
7 juli 2026
Omdöme utan inbjudan
Svar från Leaders - Leicester
Dear Kieran Davies
We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Svar från Leaders - Leicester
Dear Masooma
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Ham was excellent
Ham was on the ball, very helpful and personable and kept us informed throughout
30 december 2025
Omdöme utan inbjudan
Svar från Leaders - Leicester
Dear Kathryn Johnson We greatly appreciate your 5-star review and the time you took to share your experience with Ham. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Major issues trying to rent a property…
Major issues trying to rent a property from this company. They need to reconsider their process for vetting landlords in the future as we are currently in a situation where the rental agreement began a week ago and 6 months rent has been paid but still no keys to the property. Have asked for either money to be refunded or keys handed over every day for 5 days now with no resolution in sight.
27 augusti 2025
Omdöme utan inbjudan
Svar från Leaders - Leicester
Dear Matt Lund Yates
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Took advantage of a single homeless mother!
I wouldn't even give this company a star. They took my holding deposit. I am currently homeless with a 14 year old child and they knew this took advantage and refused to give me back my holding deposit. After a number of emails they ignore me. They made a difficult situation even more worse for me that I couldn’t go ahead and look for other properties because i was out of pocket.
17 mars 2025
Omdöme utan inbjudan
Svar från Leaders - Leicester
Dear AK
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks
Customer Care Team
Amazing service from Hamiary
Hamiary was an absolute legend! A huge thank you to him and the Leaders team for all the hard work they putting and especially Ham who went above and beyond on multiple occasions. I would definitely recommend and trust.
31 augusti 2024
Omdöme utan inbjudan
Svar från Leaders - Leicester
Dear Muhammad
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Hamiary and the team a 5 star rating!
Many thanks
Customer Care Team
Rental agents
I used Leaders to source and coordinate my property rental. I found them very professional and responsve. They had potential tenants ready to view prior to my purchase date and I had a tenant in situ within a few weeks of purchase. Ham kept me up to date and resloved any issues, presenting me with a solution. I'd definitely use them again and recommend them to others.
20 maj 2024
Omdöme utan inbjudan
Svar från Leaders - Leicester
Dear Claire
It was a pleasure to be able to give you a smooth transition we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
My overall experience with Leaders…
My overall experience with Leaders Lettings & Estate Agents Leicester was fantastic. It made my move from Belfast to Leicester extremely smooth. Great service!
13 december 2023
Omdöme utan inbjudan
Svar från Leaders - Leicester
Dear Adeogo A. Olusan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Had an issue with my roof and Leaders…
Had an issue with my roof and Leaders were going to arrange for a quote. I didn't receive any information for over 2 weeks. I arranged it myself, quoted and completed in an afternoon.
5 januari 2024
Omdöme utan inbjudan
Outstanding service from Mary at the Quorn branch.
Leaders were amazing from start to finish. Mary from the Quorn branch provided outstanding service and let my property within 2 weeks. The process was seamless, professional and stress free . I will definitely be recommending Leaders to family and friends for rental properties. Thank you Mary!
5 oktober 2023
Omdöme utan inbjudan
Leaders
Jade at Leaders in Leicester has been a great help communicating with the tenants and sorting any issues I have had so far. Thank you very much.
20 maj 2022
Omdöme utan inbjudan
Svar från Leaders - Leicester
Dear Dale,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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