Leaders - Derby Omdömen 

I contacted Hayley Ann Pateman via email today requesting if possible, relevant documents ie rental agreement I required from Leaders for forwarding on to relevant persons.

Hayley responded very quickly to my request and information I required. These were emailed to me within minutes.

I have dealt with Hayley on various occasions over time and found she is very professional, helpful, fast responding on emails, and where possible resolving queries promptly and I would happily liaise with her going forward with any future help.

Many thanks.

Mr. D. Truffas

What can I say about Georgina? We moved into a property which had clearly been neglected by the previous tenants and there were quite a few repair issues which had not been reported. I raised a long list of issues through the PORTAL and with the kind help of Georgina Naylor we worked through them issue by issue. She was exceptional, following along with every issue along the way keeping me informed all the time and in the loop. She conveyed our thanks to the Landlord over some issues which really were quite big jobs such as the roof and she always advised me truthfully and followed up on work Outstanding. I would employ her in my company in a heartbeat and she is an absolute credit to LEADERS who are very lucky to have her

Great communication from Georgina Naylor,keeps me updated about my property on a regular basis.
Very happy with the way Georgina is handling the things with our property.
Thank you Georgina.

HORFFIC experience Stay clear!
Read the real reviews which are all the bad ones. They are all telling truth.
From landlords & tenants. I'm now free of them.
There are no words for how bad this company truly is.
I can't believe there able to run business i wouldn't let them run a tap never mind a letting agency. You will seriously regret going with them .

Awful service from the people looking after our sale. Ryan and Kassandra would never reply to emails and when they did it was holding emails such as “i’ve emailed the buyers and will let you know” to which we never got any further comments from.

They were rude on email and we felt like our opinions and comments were of importance to them. Whereas if the buyers wanted anything it was acted upon straight away.

We feel very let down

Worst company on planet earth. Genuinely cannot even begin to explain the amount of issues we have had with them. I have raised over 6 complaints and never been given an apology or even an acknowledgment of wrong doing.

Sort context they will receive your payment for rent and deposit and then send credit references asking you for the balance… even though you have paid and had proof. Been living at this property for over 6 months and ever single month we have the same issue.

They don’t seem to care unless you make it public, so that’s why I’m here.

Please do not make our mistake and do not rent from leaders, no matter how nice the property is.

We have experienced harassment emails for payments we have made. If I could rate you lower than 1 I would.

Great service so far from both Erin and Eleisha both ladies were highly responsive to email and processed things really quickly to help get the house on the market. Looking forward to getting the house rented out. As always excellent service from leaders pride park.

I am absolutely delighted with the exceptional service provided by the Leaders team! From start to finish, the process of securing my rental property was incredibly smooth, fast, and convenient. I am especially grateful to Daria, who guided me through every step with such professionalism and kindness, making the entire experience stress-free. A big thank you also to Aaron for his support and assistance.

Do not use.

I have been ignored for 4 months, called up and asked to get a managers email to help and nothing.

I have been left without a fridge and freezer for 3 months and my contact states I can not put one in myself. I have been accused awful things, getting me mixed up with another apartment. I have been left in inhumane conditions with nobody to help, it’s sickening and can not even get a call back.

I am a first time renter and would NEVER recommend leaders, I would warn away.

Leaders go by the book. No short cuts.

Lisa has been most helpful in our marketing with leaders very professional courteous and reassuring.

Very professional and came around at a time that was convenient to us (and at short notice).

This is my first time of having dealings with an estate agent,and they really prove what they are, which estate agent,Leaders,who is the man Dylan Vernon, honest humble, encouraging with an interesting words,Leaders the best

As a FTB, I was very impressed at how smooth the whole process was. I met Kim (Pearson) who has been amazing from day 1, she explained the house buying process to me and nothing was ever too much trouble whenever I had any queries or concerns. Ryan was great too, we kept each other updated throughout the process and it was nice to have someone there to help and made the process feel less daunting. I would recommend Leaders to any future buyers/sellers, they are simply fantastic! The service has been incredible, it really has been 5*! Thank you to everyone at Leaders.

Georgia Start and her team provided excellent communicative customer service throughout my tenant find.

Also the deposit release team were so efficient on releasing the last tenants deposit.

Thank you to them all

Despite some issues with key collection, I can honestly say that Sandeep was great and supported me throughout the whole process.

My property has just been moved to Leaders and I have been super impressed by the work of Jaspreet Gill and Owen Gough. They have been very responsive and really helpful in looking for solutions and getting work organised. It has been a great start.

Annoying company do not listen to what you tell them

have a really attentive property manager (Vikki Goodwin).
she is always accurate, If I need any work doing she happily takes care of everything, and keeps me updated at all times - I never need to chase up.
never in the three years she has been managing my properties have I felt disappointed with the level of service she has provided.

After recently moving in to a property we had an issue with our boiler and could not get it to work. I called my property manager Georgina naylor, she went above and beyond to ensure it was rectified the same day. She was extremely polite, friendly and helpful keeping me up to date with with everything