Leaders - Bournemouth Omdömen 

Seamless process

Leaders were professional and efficient from the beginning to the end. From the viewing to movng in. The company communicate well. Amber os a crwdit to the company and is customer focised and respond to queries swiftly
I endorse them as a Lettings agency and would not hesitate to use their services again.

Thanks to Olivia.As always a great
Service

Wonderful.Thanks.

I still haven’t received my deposit back, even though the deduction has already been agreed with the landlord. Not sure what is going on and why I can not receive my money back.

Molly was brilliant showing me around multiple properties and the quality of the properties that leaders offer speak for themselves, the vetting process was the easiest I’ve experienced and trust me I’ve used some complicated estate agents, thank you all once again for your help and making things simple!

I would like to express my sincere appreciation for Jessica Spicer at Leaders for her excellent service over the past year in managing my property in Poole, Dorset.

Jessica has consistently been professional, responsive, and efficient in handling any queries or matters related to the property. She communicates clearly, responds promptly, and ensures that everything is addressed in a timely and effective manner.

Her reliability and attention to detail provide great reassurance, and it has been a pleasure working with her. I am very grateful for her continued support and dedication.

Good relabel

Leo was a great help to us at leaders when we needed a place ..such a great guy and good communication

Wonderful help.from the office and
repairs.A great year
Hope for the same year.

Leaders made everything easy, the service was efficient and friendly. They responded quickly to all my questions both by phone and email

Lauren Nield and Leo of the Bournemouth branch helped us to return the deposit after we left the rented flat in Bournemouth; both of them were very professional and helpful.wishing them all the best

I rarely leave reviews, but my experience with Leaders Letting & Estate Agents in Bournemouth has been so stressful and poorly handled that I feel I must warn others.

On 15 August, I paid my holding deposit. The payment successfully left my bank, and I provided official proof of the transaction multiple times to their agent, Caddick. Despite this, I spent three months being ignored. Every time I emailed or called to ask for an update, I received the same dismissive answer: “We have not received the money.” No investigation, no follow-up, nothing. I asked them to send me official proof of them not receiving the money (so I could argue with my bank If they had made a mistake) and they also failed to do so.

In November, desperate for a solution, I called again. Instead of helping, they told me they “could not do anything” and simply gave me the number for their internal accounts team, to try to solve this on my own. When I contacted accounts, I was told they do not speak directly to tenants and that Leaders should have raised a ticket months ago. I genuinely had to beg them not to hang up, explain the full situation, and send the proof yet again.

Within minutes, the accounts team found the missing payment and asked how I wanted my refund. That moment made it painfully clear that Leaders had failed to track the payment, failed to follow basic procedures, and failed to provide even the minimum level of customer service during a very stressful time. I literally had to do their job to be able to find the money.

Now that I am actually living in one of their properties, the problems continue. Several things in the flat do not work as expected, and instead of helping, Leaders only add layers of bureaucracy with no real solutions or timelines. I constantly feel like I’m on my own with this property.

I strongly advise anyone looking to rent in Bournemouth to think twice before choosing Leaders. My experience has been nothing but exhausting, unprofessional, and disappointing.

Where do I even begin? My experience with Leaders has been nothing short of a nightmare, especially as an international student. From the very first step, they have created unnecessary complications and stress at every turn.

1. Payment Problems From Day One:
They only accept deposits from a UK bank account, refusing international cards. This created an immediate barrier. To make matters worse, our first deposit payment was lost, and it took three months of back-and-forth with their payments team to resolve it ourselves.

2. Advance Payment Hassle & Key Withholding:
As an international student, I was required to pay 6 months’ rent in advance. I made this in two separate transactions because it was a lot of money. I sent proof of payment of both, but they just claimed that they had received 1 payment out of two. Even though they already held 3 months' rent, they refused to hand over the keys until their bank finally processed the transfer. To avoid sleeping in the street that day, I was forced to make a duplicate payment just to get access to the apartment—only to be refunded days later when the original payment finally cleared. This was financially stressful and completely unprofessional.

3. Unresolved Maintenance Issues:
Once we moved in, we reported serious damp and pipe-related issues over a month ago. Their response? “The landlord hasn’t replied.” Is it not their responsibility as the managing agent to ensure urgent maintenance is addressed? We’re still living with these problems, with no resolution in sight.

Overall, dealing with Leaders has been exhausting, inefficient, and incredibly stressful. I would not recommend them to any student, especially international students who need reliable, clear, and supportive service. Look elsewhere—your peace of mind is worth it.

It is not often you come across a company as breathtakingly incompetent as leaders. Absolutely disgraceful lack of action of fixing problems during my mums tenancy and seemingly unable to release over paid rend and deposit since she passed away. Thankyou Olivia Mitchell for making me chase you relentlessly during this difficult time. I can only imagine the positive review naming you was written by yourself.

My property manager is Oliver Mitchell!
The best agent anyone can have!
Very responsive, respectful and always always always willing to find a solution!

Thank you Mitchell

I have received extremely helpful support from Ms Olivia Mitchell, Property Manager, while she attended to my requests. She thoroughly deserves a 5-star review for such.

I so regret letting my flat through Leaders Bournemouth last December I am having to give my tenant two months notice October as its the only way to get rid of them but I am selling in December. Either its an automatic reply or electronic nobody in the office holidays sick working from home. Don't even know now who runs my properly and Holly Blackly's tone is always rude roll on December.

Leaders Bournemouth have let my property for the past year, and I am very happy so far with how they have communicated with me and dealt with issues. I would like to say a big thank you to Wiktoria Mora who managed my property, she has done a great job, …. and always friendly and efficient . Thank you also to the whole office including, Amelia Leandro & Maud.