I got the Alexandra mink jacket on sale, absolutely beautiful jacket, feel like this is one of the best purchases ive made (I wanted a mink jacket for a very long time). I looked at the measurements o... Se mer
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Det här tycker kunderna
I recently purchased the Becky Suede jacket and absolutely love it! The cropped style, shoulder pad structure, weight and quality of the jacket is perfect. I know I am going to get so much wear out of... Se mer
I rarely ever leave reviews, but I was planning to when I received this beautiful jacket. Everything about my experience reflected the luxury of your products. The jacket itself is beautiful, but it w... Se mer
I'll be honest and say I was very wary of L Cuppini for over a year. I had been targeted by frequent ads on Facebook and similar looking companies advertising luxurious coats had, on investigation,... Se mer
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don't buy form this company L cuppini …
don't buy form this company L cuppini i ordered a coat on Nov 1st 2024 got the coat in early December followed by a only exchange policy on sale items honestly the quality was not what i was expecting very poor . i requested a return they told me i can only do an exchange i waited 2 weeks for a return label . The item was returned i sent an email about the item i wanted to exchange for since it was my only option i got no response from them. i decided to have my CC put in a claim i then got an email from l cuppini saying if i wanted a refund all i had to do was request it. they told me to remove the charge back to get the refund. i did do this and responded to the email it was 6 days later no response and no return i had to call my Cc back to do a charge back . i will never do business with this company they are full of lies and will not last long in business awful awful i am going to put them on blast ..
3 januari 2025
Omdöme utan inbjudan
Svar från lcuppini.com
Dear Narisa,
We're very sorry to hear about your experience and truly appreciate you bringing it to our attention. This certainly doesn’t reflect the level of service we aim to provide at L. Cuppini.
While our policy does state that sale items are eligible for exchange rather than refund, we understand that communication delays, especially during high volume periods, can be incredibly frustrating, and we apologize for the inconvenience you faced.
It was never our intention to cause confusion or make the return process difficult. We appreciate your patience throughout and are sorry for the delays.
If there's anything we can still do to make this right, we’re more than willing to help, just reach out to our support team directly.
Sincerely,
WORTH IT!
I cannot say enough good things about this coat company! The team was incredibly attentive—I was stuck between two sizes for the Aspen Parka, and they guided me through the decision over email. Their advice was spot on, and the fit is perfect!
I purchased the coat during Black Friday, and although I saw there was a 10-15 business day wait (mentioned online and in the confirmation email), I was initially hesitant. But I’m SO glad I didn’t cancel my order. The wait was absolutely worth it.
The quality of this coat is unreal—so well-made and cozy. It honestly feels like something you’d purchase at Harrods, but without the hefty price tag! I wore it in freezing cold temperatures in Aspen, and it kept me incredibly warm. Plus, I loved wearing my Aspen coat in Aspen—it felt so fitting, and I got so many compliments! It made me feel so special.
If you’re looking for a high-quality parka that’s both stylish and functional, this is it!
3 januari 2025
Omdöme utan inbjudan
Svar från lcuppini.com
Hi Maria Elisa,
Thank you very much for your kind words. We cannot wait to welcome you back soon and to keep you warm and chic for many more years to come.
Kind regards L.Cuppini Team
Amazing Company !!
I am not an individual that ever writes reviews- but felt compelled to do so after seeing negative reviews on l.cuppini.
I purchased the Becky Leather Jacket during the Black Friday sale (my first purchase with l.cuppini) and the wrong sized was shipped. When I let the folks at l.cuppini know about this error - I had hands down some of the best customer service I have ever received in my life! First off, they immediately shipped me out a new jacket- and didn’t even question when I would take the time to ship the other one back. They just immediately made it right. I think at one point I had received my new jacket before I had shipped the old one. It was top tier service. In addition to this, they also allowed me to modify my order, adjusting the size after the initial error had been made. They certainly did not have to do any of this, but did and I was so appreciative of that. As someone that works in a high stress job with a lot of trauma - the ease in this interaction was so pleasant and seamless during a challenging time of year. So amidst the challenging orders they have had- please know mine was not. It was beyond enjoyable for me and regardless of who I spoke with, this remained consistent.
So thank you. Thank you for a coat, thank you boosting my spirits during a heavy time, and thank you for a very positive buying experience- I will ABSOLUTELY be a returning customer 🤍
By the way - I also live in Canada and this process was still seamless as ever.
15 november 2024
Omdöme utan inbjudan
Svar från lcuppini.com
Wow - thank you so much for your thoughtful and heartfelt review. It truly means the world to us that you took the time to share your experience, especially knowing you don’t usually write reviews.
We’re so glad to hear that our team was able to support you quickly and kindly, especially during what sounds like a difficult and busy time. Stories like yours are exactly why we do what we do - not just to provide beautiful pieces, but to create a shopping experience that feels personal, easy, and genuinely uplifting.
Thank you again for your kind words, your trust, and your support. We’re absolutely honored to have you as part of the L. Cuppini family and can’t wait to welcome you back anytime.
With gratitude,
The L. Cuppini Team 🤍
I placed an order for a fur coat over a…
I placed an order for a fur coat over a month ago (Nov 21, 2024). For weeks they have been gaslighting me about when the item will ship out. Last week I was told it would ship out within a few days. Today I was emailed that my order “may” ship in the NEW YEAR. I needed this item for a snow trip this week and placed the order well in advance. I could have shopped with any other retailer who would have actually shipped the item out immediately, instead I was tricked by influencers and a little social media marketing. This company is the biggest scam on Instagram. For the last month I’ve watched the owner post on the brand’s instagram encouraging people to buy the same coat that they clearly do not have/can’t ship. She is oblivious to how infuriating and unprofessional it is to be showcasing her luxurious trips and promoting her incapable business when UNTIL TODAY, there was zero apology, accountability or recourse for their failure.
23 december 2024
Omdöme utan inbjudan
Svar från lcuppini.com
Thank you for taking the time to share your feedback. We’re truly sorry that your experience with L. Cuppini did not meet your expectations, and we completely understand your frustration.
To clarify, you placed your order on November 21, 2024, and on November 28th, we sent an email confirming that our items are made to order with a 10-15 day production timeline before dispatch. We completely understand that you were hoping to receive your item in time for your snow trip, and we’re genuinely sorry that we weren’t able to meet that timeline.
Once you requested a cancellation and refund, we processed it immediately, but we regret that this situation caused such disappointment.
We also want to acknowledge your concerns about our social media presence. Our intention is never to mislead or disappoint our customers. While we promote our products to a wider audience, we are actively working to ensure that our production and delivery timelines are accurately reflected in our communications - which are stated in our product descriptions, as well as communicated in order confirmations, and our follow up emails.
Your feedback is incredibly valuable, and we are taking steps to further improve both our operations and communication to prevent situations like this from happening again.
Once again, we’re truly sorry for the inconvenience caused and thank you for giving us the opportunity to address your concerns.
I’ve placed an order for monk jacket on…
I’ve placed an order for monk jacket on the 2nd of December (website said delivery time 1-3 working days). After money been taken from account I received an email that it might take up to 10-15 working days for the team to get delivered. At the moment we are on the 20th of December and my requests for an update being ignored.
2 december 2024
Omdöme utan inbjudan
Svar från lcuppini.com
Dear Karlina,
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share it with us. This is not the standard of service we strive to uphold at L. Cuppini.
We’re grateful for your patience and are sorry to hear we didn’t meet your expectations. We struggled with manufacturer delays and other issues this previous winter, and have worked hard to implement new systems to prevent this from happening again.
If there’s anything we can still do to resolve this for you, please don’t hesitate to contact our support team we’re here to help.
Warm regards,
The L. Cuppini Team
dishonest company
I ordered a parka during the black sale October 30th and understood and accepted they would not offer refunds. My coat arrived and there was a mark on the pocket and I wanted to exchange it for a smaller size. It was easy to return.
Early/mid December I wrote an email saying the length of time I had been waiting was unacceptable and I wished to have a refund. We are now December 18th they still have £1,000 of my money, are not answering my calls and despite getting legal advice and emailing them multiple times they are not responding to my emails or WhatsApp’s. I have now filed a small court claim.
18 december 2024
Omdöme utan inbjudan
Svar från lcuppini.com
Dear Kelly,
Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating this must have been and want to clarify that we did reach out via Trustpilot to request additional information so we could look into this for you. Unfortunately, we didn’t receive a response and were unable to locate your order in our system based on the name provided.
We take matters like this seriously and would still like to resolve it with you and offer our apologies and make it up to you. If you're open to it, please reach out to our customer care team at help@lcuppini.com, including your full name and order number, so we can assist you as soon as possible.
We appreciate your patience and hope to have the opportunity to make this right.
Warm regards,
The L. Cuppini Team
Fantastic quality
I had to wait for the jacket over a month and it was worth it! the quality of the jacket is fantastic! the customer service was flexible to change the shipping location, etc. I am so happy with my purchase and definitely will shop there again! bisou from Paris
16 december 2024
Omdöme utan inbjudan
Svar från lcuppini.com
Dear Izabela,
Thank you so much for your kind and thoughtful review, it truly means a lot.
We’re so happy to hear our team was able to support you during a busy time and that your experience was smooth and uplifting. This is exactly what we aim for.
We’re grateful for your trust and support, and we can’t wait to welcome you back again soon.
Warmly,
The L. Cuppini Team 🤍
Svar från lcuppini.com
Dear Monica,
Thank you for sharing your experience. We’re genuinely sorry to hear things didn’t go as expected.
We did reach out via Trustpilot to request more details in order to investigate further, but unfortunately, we didn’t hear back. The tracking shows that the delivery failed. Which, in most cases mean, that DHL were unable to deliver you parcel and did not get a hold of you with the contact information provided, when trying to deliver your parcel.
We take situations like this seriously and would still love the chance to sort it out. Please feel free to contact our customer care team at help@lcuppini.com with your full name and order number so we can assist you directly.
Thanks again for your patience — we hope to make this right.
Kind regards,
The L. Cuppini Team
If i could give zero stars i would
If i could give zero stars i would. I have been waiting to receive my order for a month. Totally unacceptable.
10 december 2024
Omdöme utan inbjudan
Svar från lcuppini.com
Dear Anat,
We’re genuinely sorry to hear that your experience didn’t meet expectations. We did reach out via Trustpilot to request more information so we could look into this further, but unfortunately, we didn’t receive a reply and couldn’t locate your order based on the name provided.
We want to acknowledge that we experienced some unexpected manufacturing delays last season, which impacted order processing times. Since then, we’ve worked hard behind the scenes to improve our systems and ensure this doesn’t happen again. We are so terribly sorry that this affected you and receiving your order.
We’d still love the chance to make things right — please don’t hesitate to reach out to us at help@lcuppini.com with your full name and order number so we can assist you directly.
Thank you again for your patience.
Kind regards,
The L. Cuppini Team
SCAM SCAM SCAM I ordered my Becky…
SCAM SCAM SCAM I ordered my Becky jacket a month ago. I haven't recieved it they have been paid and I have no jacket. That is why all their comments are limited on their social media. I'm top of the no jacket they have nerve to ask the customer to tip. A tip on a $1300 of $200. This company is not legit buyer beware.
10 november 2024
Omdöme utan inbjudan
Svar från lcuppini.com
Dear Nicole,
We’re truly sorry that your experience didn’t meet expectations. We reached out via Trustpilot to request additional information so we could investigate further, but unfortunately, we didn’t hear back and couldn’t find your order based on the name provided.
We do want to acknowledge that we faced unexpected manufacturing delays last season, which affected our order processing times. Since then, we’ve worked hard to improve our systems and prevent this from happening again. We sincerely apologize that this impacted your experience and the delivery of your order.
Additionally, we’ve had to limit some comments on our platform to ensure that discussions around our materials, such as the genuine leather used in our Becky jacket, remain respectful and constructive.
We’d love the opportunity to resolve this for you — please reach out to us directly at help@lcuppini.com with your full name and order number, and we’ll assist you as quickly as possible.
Thank you again for your patience.
Kind regards,
The L. Cuppini Team
Brilliant, thoughtfully made products
Hello. Just wanted to leave a review for this London fur/cashmere business. I’ve just recently purchased a long cashmere maxi gilet, with the front being topped off with mink fur. As is usual with my figure (fuller figured upper half), I often experience sizing issues. After guidance from various emails to customer services, I chose to purchase the size large. When it arrived I excitedly tried it on over the top of my pjs, to find it was a perfect fit and length. I’m chuffed to bits. It’s so hard to buy fur accented cashmere or indeed full fur pieces in the UK, so I was delighted it fit so well and immediately looked at their other items online. I was so pleased that I made another purchase of a cashmere short coat in black with the most heavenly fox fur pockets. It’s a lovely piece and the removable fox fur pockets really set it apart from anything else on the market at the moment. So pleased am I with the aforementioned articles, I’m currently enquiring about a custom sized order for a mink fur sweater. They offer it in brown, but I would prefer black with the sizing just a bit larger to wear in a more slouchy fashion. I have to say that I’m delighted to have found this company making cashmere and fur pieces. They do an amazingly ingenious “8 different ways to wear” mink fur coat which I think I will put on my birthday shopping list in early February 2025. I think you might call me addicted!! Go purchase yourself and feel the warmth and delight of wearing something thoughtfully designed and well made.
15 november 2024
Omdöme utan inbjudan
Svar från lcuppini.com
Dear Anna,
Wow, thank you so much for your thoughtful and detailed review! We’re absolutely thrilled to hear how happy you are with your purchases and the fit of your cashmere maxi gilet and short coat. It’s wonderful to know that our sizing and guidance were helpful for you, and that you’ve been enjoying the luxurious feel of the pieces!
We’re so proud to offer unique items like the removable fox fur pockets and the “8 different ways to wear” mink fur coat. Your excitement and satisfaction mean the world to us.
Thank you again for your kind words and for trusting us with your purchases. We’re so happy to have you as a customer and look forward to helping you find even more beautiful pieces in the future!
Warm regards,
The L. Cuppini Team
Amazing quality and fit
Amazing quality and fit, dreamed for a while to get a coat from L. cuppini and must say it exceeded expectations!
9 oktober 2024
Omdöme utan inbjudan
Svar från lcuppini.com
Dear Noemi,
Thank you so much for your kind words! We’re thrilled to hear that your L. Cuppini coat exceeded your expectations and that the quality and fit are exactly what you dreamed of. It means the world to us to know you’re enjoying your purchase!
We truly appreciate your support and hope you’ll continue to find pieces you love with us.
Warm regards,
The L. Cuppini Team
Awesome quality every time
Awesome quality every time - my 6th coat from them. Super responsive customer service as well!
6 november 2024
Omdöme utan inbjudan
Svar från lcuppini.com
Dear GT,
Thank you so much for your amazing feedback! We’re thrilled to hear that you’ve had such a great experience with us and that your sixth coat is just as satisfying as the first. It means a lot to us that you’re consistently happy with the quality and our customer service.
We truly appreciate your loyalty and can’t wait to help you find even more pieces you’ll love!
Best regards,
The L. Cuppini Team
Love L.Cuppini but the shipping is getting ridiculously slow.
I really love L.Cuppini coats I own over 5 of them and I have been loving L.Cuppini over the years - their quality and price is amazing. The style is so unique you really cannot find the same style anywhere else.
I loved their fast shipping and you can even get their coats on the same day. However, in the recent years for some reason the bigger sizes (M or L) are never available and you have to wait 10-14 after the purchase for the coat to shipped. I loved L.Cuppini because of the fast shipping but in my recent order it’s WAY PAST the timeframe that they said they were going to ship it to me and the order isn’t even despatched and nobody is responding to my email asking about my coat. I wanted to wear this coat at an event but the event has obviously passed and it’s still not here😞 I’m not sure what’s going on but please fix the stock issue! 💔
18 november 2024
Omdöme utan inbjudan
Svar från lcuppini.com
Dear Shirley,
Thank you so much for your continued support and for sharing your feedback. We’re thrilled to hear that you love our coats and have been a loyal customer over the years!
We completely understand your frustration with the recent delays, especially given that you’ve enjoyed our fast shipping in the past. Some of our items, particularly the larger sizes, are custom made, which can sometimes result in longer wait times. We sincerely apologize for the delay in your recent order and any inconvenience it caused, especially with your event.
Please know that we’ve been working hard to address these delays and improve our production and shipping processes. We’ve taken steps to ensure that future orders, particularly larger sizes, are dispatched much more quickly. We also appreciate your patience during this time and encourage you to reach out directly to our customer care team at help@lcuppini.com for any urgent inquiries or assistance with your order.
Thank you again for your understanding, and we look forward to delivering a better experience going forward.
Best regards,
The L. Cuppini Team
I am very disappointed
I am very, very disappointed with quality. The leather jacket, which looks nice but is extremely thin and has a small tear, is of very poor quality for almost €900.
There is also no label with care instructions or contents, which I find very unfortunate for a luxury brand.
11 november 2024
Omdöme utan inbjudan
Svar från lcuppini.com
Dear Maribleyy,
We’re sorry to hear about the issues with your leather jacket and truly appreciate your feedback. This is not the quality we strive for, and we apologize for the tear and missing care instructions.
Please email us at help@lcuppini.com at anytime for further assistance.
Best regards,
The L. Cuppini Team
🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
I have previously purchased the Chelsea Cashmere Coat in Ivory and the Daisy Cashmere Jacket in Camel and have just received the London Cashmere in Navy. Extremely stylish beautiful designs and beautiful quality!! My absolute go to for the chilly months.
1 november 2024
Omdöme utan inbjudan
Svar från lcuppini.com
Dear Nazia,
Thank you so much for sharing this!
Have a wonderful day.
Kind regards L.Cuppini team
Favorite jackets
Favorite jackets. Soft cashmere and soft fur. I just ordered my second one and Will probably get another
30 augusti 2024
Omdöme utan inbjudan
Svar från lcuppini.com
Dear Miri,
Thank you so much for your kind words! We're thrilled to hear you love your jackets and that you’re already planning your next purchase. Soft cashmere and fur are some of our favorites too!
We truly appreciate your support and can’t wait to help you find more pieces you’ll adore.
Warm regards,
The L. Cuppini Team
Beautiful pieces!
I have bought several items from L Cuppini and love them all. They frequently get comments when I'm out! The staff go out of their way to be helpful and kind. Huge thank you!
29 augusti 2024
Omdöme utan inbjudan
Svar från lcuppini.com
Dear Josephine,
Thank you so much for your wonderful feedback! We’re so happy to hear that you love your L. Cuppini pieces and that they’re getting so many compliments! It’s also great to know that our team has been helpful and kind.
We truly appreciate your support and look forward to helping you find even more pieces you’ll love!
Warm regards,
The L. Cuppini Team
Great experience, perfect jacket
I fell in love with my Daria leather jacket. The quality is great and it is just beautiful. I had a slight problem with delivery since it was at first delivered to the wrong adress, but the team from L.Cuppini took the effort and the jacket was deliverd in 2 days. I have never experienced such engagement from custom service. Highly recommend!!!
5 juli 2024
Omdöme utan inbjudan
Svar från lcuppini.com
Hi Valentina,
Thank you for sharing this, it is heartwarming.
We are so excited that you love the Daria jacket as much as we do!
Kind regards L.Cuppini team
9 coats and looking forward to 10
I have purchased 9 coats now and the design detail and fit on all coats is excellent, I get so many compliments when wearing! Highly recommend 🥰😍
31 juli 2024
Omdöme utan inbjudan
Svar från lcuppini.com
Dear Bronagh,
Wow, thank you so much for your amazing feedback! We appericiate you more thna you know! It means so much to us to know you’re enjoying your L. Cuppini pieces.
Can’t wait to help you find even more styles you’ll love.
Warm regards,
The L. Cuppini Team
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