La-Z-Boy Omdömen 

As a former employee with a complaint myself I can totally agree with the customer complaints I am reading here. It is next to impossible to contact La-Z-Boy though their customer service number, even at the store level. It makes a work day difficult when, as an employee, you don't even want to answer the phone.

I contacted the Better Business Bureau and got a direct number for their corporate offices in Monroe Michigan.

Now my problem with them,
My wages were $11 hr plus 2% commission.
As Part of my pay plan is I am rewarded with a $1500 bonus if I write 200,000 in a 3 month period. I achieved this Weeks before I decided to resign my Employment With the Greenfield WI store under the management of Brenda.

I was told that since I left 2 days before the quarter ended that I was not Entitled to my bonus.

Is this just Sour Grapes since I left and in spite to cheat me out of my earned wages?
Or is the is just a way to skirt around paying me what I earned and is owed to me because I quit?

Had I been fired....
Would that have changed?

I did what was expected of me. I worked the hours expected of me and this is a shame to treat an employee this. It is very telling WHO they are.

I have already reported them to the Better Business Bureau. I plan on reporting them to the Department of Labor next, and if need be this will see court.
It confirms my decision to leave this company.

For those of you trying to reach their Corporate Offices

(since at the store level... they refuse and are NOT qualified to assist you with YOUR service or complaints)

Try calling:
The district manager
JACK
La-Z-Boy
Corporate Headquarters
Monroe MI
(734) 242-1444

You worked hard for your money, you visited their establishment expecting a quality product for your money. Not a runaround.

Also their 30% sale is a standard sale at 90% of the time.
They over inflate their prices to give you a false-sense of "value".
They change it every so often so they don't get in trouble with Wisconsin's mark up laws.
It's a shameless scam.

CHRISTOFF ZDEB

.

We ordered Redwood recliner junk from the day we received it. Three different repair men had to try and fix the shabby workmanship and cheap quality materials. Now the pressboard frame is junk and coming apart. Overpriced junky furniture. Now I have a store credit and I have to use it and buy something from La-Z-Boy that will still be junk .

NEVER EVER buy a La-Z-Boy product, they will not honour warranties, they will get you to pay call-outs with Homeserve and not refund they are just totally devious and untrustworthy AVOID AVOID AVOID 10 year warranty is a work of fiction, leather isnt covered, electrics aren’t covered, in reality nothing is covered. NEVER AGAIN

Bought a recliner for my aged Mum in care. Took three weeks to get it delivered even though it was in stock at the local store. First time it was turned on a power chord was severed. It's been sitting g in the corridor outside her room since. At 93 and with a bad back its distressing to see her not getting the benefit of a comfortable chair. r Repairs are outsourced . Point of sale washes their hands. Don't buy a Lazeboy. Not worth the money

I wish I would have read all of these reviews prior to purchasing the two recliners last year.
We purchased our recliners July of 2022. We understood it would take a while to receive them. We did receive them in a few months later. This is when the hell began. If I was the owner of La Z Boy I would be ashamed. Not only is the product you are producing terrible so is the customer service and repair service. Something that is not shared with the customer is getting repair done to your chair is a 4 step process. 1. call repair center to schedule appointment on hold for over an hour. 2. repair comes out has to order part. 3. parts arrive at your house ( you are not told this) you have to call back to advise you have the parts and then schedule for them to come back out to fix party which means waiting on phone for over an hour again. 4. they come to fix chair. They leave and chair is not fixed as it now makes all these different annoying sounds and foot rest still does not work properly. Now we go to my husbands chair. He did not accept the first chair they delivered as there were too many issues with it. They built him a new chair, it was delivered making annoying noises. When repair man was at house to fix my chair he had them look at his and they told him the side arm piece needed to be replaced. They ordered the part. A few weeks later it broke and now the chair cannot be used. Going thru the 4 step program again. Called to schedule repair was on hold for over an hour. Called the manager at the store we purchased the chairs from, she called for us to schedule and was told they would give us a call back in 24 to 48 hours. Waited over 48 hours no call. Called store back and was told the return call time is now 3 to 5 days. this is just for a return call to schedule a repair man to come to our house! So unacceptable. I have a call into Melinda Whittington at the La Z Boy Headquarters. Let's see if we get a return call from her. La Z Boy is sure not what they used to be. I husband used to swear by their recliners. Now it appears they are cheaply made and quickly put together with no quality control on the product they are pushing out the door. They need to improve in several areas.

Had my 3seater recliner about 6 months. It’s such bad value for money! There’s no way what’s in the scs showroom is the same as what you receive! The cushioning is beyond poor! 3k I won’t be able to get back so just in case you’re unclear, do not buy a lazy boy!

VERY LATE ON SHIP DATE BY MONTHS
CANOT REACH ANYONE AT THEIR SERVICE DEPARTMENT. i HAVE AN ISSUE WITH MY CHAIR. TRIED TO CAL TWICE AND HELD ON FOR 30 MINUTES ON HOLD AND NEVER REACHED ANYONE. I CALLED THE SALES DEPARTMENT WHERE I BOUGHT IT AND THEY SAID SOMETIMES YO HAVE TO HODL FOR ONE AND A HALF HOURS

We bought $20K in furniture — the color/dye on the leather on our couch and recliners has faded or basically worn off over a very short period of time — I would never buy anything from this company ever again — totally rip off! We feel like such fools…

We bought living room furniture for about $11,000. While it was attractive it is overpriced and cheaply built.

We have two vibrator, heater recliner chairs that were $2500 each in 2018 that don't begin to compare to less expensive recliners in another room. The recliner mechanism on one failed and it took an extended period with appointments that were cancelled to get it repaired. We also bought the 5 yr care plan and now both have discolored badly but the care plan we are told does not cover it... gee was I surprised.

I wouldn't even give La-Z-Boy 1 star! Placed an order for an L Couch in January, it finally came in in September. They didn't even bother calling me to tell me that it was in. I just so happened to walk into the store one day and asked where my 7k couch was....what a coincidence that it just arrived that day....sure 🙄....Set up delivery and had the worst delivery people. They tried to tell me that it wouldn't fit through the door to which I said to unhook the legs...poof! It fit through the door. The delivery guys had trouble locking the L Couch in place and spoke in Spanish...well funny, I speak Spanish! They were discussing a way to tell me that it was broken. I started a conversation with them in Spanish and...poof! The Couch all of a sudden fit together. It was in our home for 2 days before one side of the couch started bunching in the seat. Uhm, no, this should not be happening. I called the store and they referred me to their customer care number to set up an appointment for them to come out. Perfect, I thought. Annoying but this will get sorted out. Wrong! I have spent endless hours waiting to speak to a person at this customer care number all while listening to the song "Freebird" over and over on a non stop loop. No one has endless amounts of time to just wait like this and I always end up giving up after a good hour or so. I tried emailing them as well...I was responded to after a good 3 days and was asked for more information to which I very quickly provided. It's been silence on their end ever since and that was a good 10 days ago. I have now started to look around Google for what others may be experiencing and it's not looking good at all. Do not buy from La-Z-Boy!!! Your product will arrive damaged and no one will help.

Telladega is for taller heights but not 6 foot 3 and above. I am 5 11 it depends on where the lumbar region presses on your back to be comfortable. The back slips out of place or needs to be adjusted. My wife is 5 foot 6 and does have issues where lumbar and neck meet the chair for best support. My chair does NOT have memory foam in seat , would be a good addition. Leather is medium grade but not supple leather . Since other parts of recliner are synthetic, it would be preferred if leathers chosen for the parts that touch points seat and arms were a finer grade of leather but not pressed full thickness so good. Some reports are just one word comfortable that does not help to decide on size, comfort, adjustments, exchange policy of 3 days at my store is NOT acceptable and I was not aware it was so short, 30 days is customary. Also limited warranty is ambiguous designation. I have had lazy boy for 30 plus years , durable design , just needs some greater choice on leathers .

No follow-up as promised at delivery to fix DOA sofa. (Powered unit not working) Scratched wood flooring during delivery. Finally able to get power reclining to work on my own. Lazy service.

Do not purchase a rocking recliner from La-Z-Boy unless you want endless creaks, squeaks, pops and ping noises coming from underneath your recliner. I had to carry the chair to the service facility and was informed that no problem could be found. This chair is very annoying to anyone else in the room.

Service and quality of the furniture is awesome. Eddie helped us with everything we needed. And he was not pushy. Upstanding professional.

We bought 2 double recliner Lazyboy recliner couch. Both had to be repaired after the first couple of years. There warranty does not cover the tecnician repair. I will not pay for that name they have terrible service. The warrenty covers so little that is of no value. There is a reason every one give them a terrible rating!!

Our reclining sofa is sagging and needs replacement foam after we paid for a technician to check it out as it was still within guarantee. Emails to Lazy Boy customer service have stalled. They requested information from me which I provided quickly and they have not got back to me. I sent a chaser email and have had no reply to that either. Will not be buying anything else from them.

The only thing good about the chair is that it extends fully but it makes a horrible cranking sound anytime you open it up and then if you wanted to go back more it makes it more horrible cranking sound and I paid $1,700 I would never get another chair by them,
I put WD-40 on every mechanical part underneath and it still makes the same horrible sound after 7 or 8 months it gets on your nerves also the neighbors

I purchased a La-Z-Boy chair approximately two years ago it cost $1200 supposed to be guaranteed for the life of the chair the actual part no children in the home both of us are elderly so we definitely didn’t abuse it. I purchased lazy boy because I thought they stood behind their name and their guarantee but the chair busted when I put it up one day for the feet to be elevated all the plastic parts underneath broke so I contacted La-Z-Boy and I did get the replacement part but nobody could fix it La-Z-Boy doesn’t offer anybody to service their guarantee it was going to cost me around $800 to get it serviced I won’t be buying another lazy boy I had a Lane recliner for 20+ years never had an issue I think I’ll go back to them

Very disappointed. The wife and I purchased our Lazyboy top of the line motorized sofa in Sarasota. We purchased the upgrade on the material which is fine. The cushions are the problem. After only 3years the foam has become so degraded it hurts our backs to even sit in them. We were told by the store manager they are out of warranty and noting can be done. I guess we we should have bought Chinese furniture instead of trying to buy American. At least the Chinese companies stand behind their products. so much for buying Made in America. This was our third set of Living room furniture from Lazyboy.

One year and the Paxton sectional we purchased looks and feels like it's 20 years old! Terrible pilling and fuzzy! They want to charge me $160 to look at it. The customer service person told me to shave my couch! No shaving will help this- trust me! The fabric is defective and I paid premium for this piece of furniture and will not pay anything more! Don't buy furniture at La-Z-Boy!