La-Z-Boy Omdömen 

After having lazy boy for 14 months the leather has started to peel. Contacted retailer SCS who advised to make a claim of the peace of mind insurance I had purchased. Guess how that went...not covered. So contacted SCS and they sent out there so called professional who wrote on his report natural body fluid, but at time of visit commented that he did not think the leather had been finished properly 🤔 However this is not written in report. Contacted SCS today and they said as just over the year warranty nothing they can do. Had a bit of a rant and my case has been sent higher up the chain. Watch this space. The Saga continues, wish I had read the reviews prior to purchase. Two weeks later,chapter 2, email from SCS stating, as predicted, technicians report says accidental damage, surprise surprise, so requested a copy of the technicians report, ScS sent email saying report attached, nothing attached!! meanwhile submitted another insurance claim to the peace of mind insurance cover, stating accidental damage but no idea how I accidentally made leather peel, so will wait to see how that turns out, chapter 3 to follow hopefully soon. Chapter 3 response/decision from insurance I quote (the damaged has not occurred as a result of an accidental event and the policy does not provide cover for this). Meanwhile now on email number 4 to SCS asking them to send the technicians report that they forgot to attach!! So now gathering all evidence for ombudsman complaint...

2chairs 1sofa ,2years down the line seats have collapsed!!! They are not interested homeserve the service people said it was because I was overweight!!
Shower of sh** company
Total waste of money, never again

By far the worst sofa and chairs I’ve ever owned, cheap shoddy workmanship, uncomfortable, poorly designed, the sofa has a massive gap in the middle that the remote control can fall down, this suite is only just over a year old and already were thinking of replacing it. The chairs can easily tip up, my 4 year old granddaughter has to be carefully watched if she sits on one as it’s not safe. if If I could leave no stars I would. Please read the bad reviews I wish I had.

Like other reviews here we had the leather on the headrest of a £1800 chair start peeling (it looks like paint that is peeling off!!). We were also told bodily fluids were the problem!!

Trading standards really need to look at all of this as people are being ripped off for sofas & chairs that are not fit for purpose!!

We bought two of the chairs and a sofa that we do not think are going to last two years and when you spend around £6000 you expect better than that!

Paid nearly £1,000 for leather armchair, leather started peaking, like paper. Excuse given 'body fluids'. Nearly 6 months later no response from this company! Overpriced, poor quality. Would never buy again from this company.

I wish I would have read these reviews before I purchased from LZB. We were told that the chair we paid 2K for would be built in about a month. Fast forward six months, and still no chair.

I asked when it would be ready and was told they had no idea and that the fabric was on backorder. I asked if I could just choose a different fabric that they had in stock, and I was told no. They would make no changes. The sales associate was surly, rude, was not willing to work with us, and had zero empathy.

They would/could not give me a delivery date, so here I am stuck in LZB limbo. Now that I've read these reviews, I worry that a piece of garbage will eventually be delivered and I'll have no recourse to exchange or refund. Never again will I purchase from this company.

Well after buying a lazy boy that was of such poor quality the wonderful people at SCS agreed to give us a reselection. Never ever would I buy or advise anyone to buy a lazy boy. Have ordered a new suite from SCS today but NOT lazy boy. Lazy boy you should be ashamed of making such poor quality furniture and selling it at extremely high prices. Lazy boy you were more interested in passing the buck to SCS instead of dealing with people who had bought YOUR furniture. Get your act together.

I bought a recliner in Feb. 2023 and it broke right after. I've called and listened to their promises to fix according to their insurance but they don't follow through. I'm filing with the BBB etc. Don't buy from here. that's my advise.

First, let me say that if I could give it minus stars, I would. This used to be a top of the line furniture store. Their prices are certainly up there on top! I paid $2000 for a recliner and it has never been right. After more calls to their "no custom care" line, my blood pressure rose because I would wait for over 45 minutes each time and still never got through to anybody. I called the store and was told by the manager in no uncertain terms that he is just a middle man and not his problem. I ended up taking a day to drive 2 hours to speak to someone face to face about this problem. chair leans forward, and spins to the left when I lift my feet up. VERY uncomfortable. I finally have decided to live with it. I'm 71 and just am tired of talking to people that could not care any less. I will not darken the doorway of any Lazy boy store again. absolutely horrible. You would be better off buying from any other place.

Ordered the Nevada 3 seater and love seat manual recliner. Sofas lovely and comfy but feels really flimsy. Doesn't seem like it will last any length of time for the price we paid

I have had a recliner chair in January 2023 and the leather is starting to peel off just reported it to the shop I purchased it from and I will never buy another thing off layzboy again

we bought a la-z-boy recliner in March 2022. the leather on the arms started peeling within 11 months. We contacted la-z-boy who sent an engineer out to inspect the chair. Their verdict was that it was not a manufacturing issue and therefore not their problem. the quality of their products is poor as is their customer service. Their warranty is non existent.

Repair service is non existent. Five time now they have canceled coming to repair the arm (frame) of my couch. Today was the last straw...they canceled but only after I called them for them to tell me the repairman had a family emergency. The 4 times before that he was sick. I've wasted another 3 hours of my day waiting and he didn't even have enough courtesy to call and say he wasn't going to make it. Grrrr. Told them to never send this same repairman again!!

As our grandmother has recently found herself with a hurt back, we’re shopping for a lift chair. First of all the sales lady is ABSOLUTELY in the wrong business! Regardless we find the right chair, just as we are about to pay another worker comes up to tell us this chair is sold to someone IN ANOTHER store. Needless to say, lazy boy lost our business. This way of business was all around bad.

I normally don’t write reviews; however, La Z Boy is so bad I felt I needed to say something. I purchased a sectional and chair which cost over 10,000.00, and it took over seven months to be delivered. I was told it was a U.S. made product with a great warranty. However, within hours of delivery the recliner broke. I looked under the broken footrest to discover it was made in Mexico. It took several weeks and numerous phone calls and emails to get a technician to respond.
The technician said the footrest was rubbing on the carpet and said my carpet was the problem. I pointed out that the identical recliner at the other end of the sectional was not rubbing, and he said nothing. He made a minor adjustment, so recliner functioned but still rubbed on the carpet. The technician said that it was the best he could without La Z Boy authorizing additional repairs. The technician admitted that eventually the carpet would wear a hole in the footrest.
In his report he said my carpet was the problem. I showed La Z Boy the specs. of my carpet proving it was not the problem and still they refused to repair or replace it. I spoke with the parent company, which said they could not do anything because each store is independently owned.
Beware of La Z Boy, they sell a cheap product at a high price, and they will not honor their warranty.

It started off ok. The sales woman was showing me many different recliners and spending time initially. After we got the chair home, my other half had to put the top piece on. We paid fifty dollars to have it shipped from the warehouse to the store. No more free service there. We live in the same town and my other half has a truck so we picked it up; in two pieces. He put the back on the chair once home with difficulty. We called twice to get it on correctly and he is a contractor and puts things together all the time without issue. The cushion protruded out so much; it was not comfortable while sitting or reclining. After 2 phone calls to the store I decided it would go back. The sales person who sold me the chair was not available when we returned the chair. she had agreed that we could return our purchase within 3 days and come back and get the floor model. In the 3 day window my other half went to get the floor model. I called to let the local store he and worker we’re coming to get the floor model. The lady who I talked with acted completely ignorant of this situation and the sales lady who sold me the chAir was off and not available. My other half was paying his worker to help. End result is that the chairs have to be assembled and communication is poor at the best.
once they make a sale is they could care less about the customer. This is ChiciCalifornia Now the test is to see if the. chair will hold up. Not worth 1400 plus dollars it cost for only leather on the arms and seat. I know I will not be back for other purchases

I didn't know, really, I didn't know that "Comfort Care" what the heck is that!! I didn't know how bad this company was. I would not have ordered anything. I ordered an office chair, bonded leather, $450. It arrived in a box from La-Z-Boy. The bottom plastic housing for is cracked and large pieces broken off. The La-Z-Boy emblem on the back of the chair is affixed crooked. There is also foam sticking out of the bottom of the back and a hole in the side of the back of the chair. I first called "comfort care" dumbest name ever. I was yelled at by Jamie because this is not their chair!! It came from a dealer. This is not my problem. I ordered from and made payment to La-Z-Boy - not their "dealer." I then called a local store where I was advised that they cannot take the chair back, they don't have the material to box it up to send it back. I told them that I have the box. The salesgirl that answered told me she would not give me a refund. She then hung up on me. I called back and spoke to Mark and asked who hung up on me? He said he asked both females working at the store and both denied hanging up on me. I spent nearly 2 hours on the phone trying to resolve this. Do you know you cannot contact anyone other than comfort care? Even corp. reception desk cannot forward your call to anyone but comfort care. This company is going down. Customer Service is the most important aspect of any company. La-Z-Boy does not have customer service anymore. Be warned, I wish I had read these reviews first. I have disputed the purchase through Synchrony. What a mess.

Lazyboy use to be good just like everything else you bought. Lasted 1yr before the brace cracked in the front on both side's. There are several you tube videos on how to fix what a joke. Instead of running a wood screw threw to secure properly at base on each side you put metal wedges in to keep in place bound to fail. Simple wood screw! If you're going to make your product out of recycled crap at least take the measures to make it last more than a year. Never buying this cheaply overpriced brand again.

Dec 24 made my purchase. LZB is dishonest, the products on the showroom floor are not what shows up in your home. Have an issue? get ready for the run around by rude, condescending and arrogant sales managers. Once they make the sale in the showroom, and there's and issue, you're on your own customer service is a joke. Everyone (showroom *& warehouse managers) hide behind voice mails and emails. What a way to run a business, they use to be good, not anymore. No quality control and no customer. It must be hard working for a dishonest company.

Lazy boy, recliners are garbage. First one of the supports had a huge knot in it that gave away, and I had to sister support into it. Then a year later, one of the rivets popped out of the reclining mechanism. I do not recommend this brand.