La-Z-Boy Omdömen 

Ordered the Jay reclining sofa and loveseat in July, received December 2021. Within a week the sofa AND loveseat cushions started breaking down. Many calls to “comfort care” they finally sent a inspector who ordered new cushions. Not notified of inspection results but received 4 huge boxes. After a few days I called “comfort care” who informed us they were replacing cushions. By this time the leg rest on one recliner wasn’t working. A person came replaced the cushions and LEFT THE BOXES AND DEFECTIVE CUSHIONS and said they don’t take them. Within a few days the replacement cushions and parts were breaking down. The inspector said they are UP TO MANUFACTURER’S specifications. I asked for refund or store credit and was told by Comfort Care rep. Valerie they were not going to do anything. I then emailed corporate office CEO, VP, Marketing, Community Support and every email I could find at corporate with pictures of the furniture. Within days I received a full refund.
This all took over 9 months of constant complaints

We have had our lazyboy reclining sofa 4 years. Within the first year there was sagging on the back rest, seat and foot rest. It looks like it needs more foam/padding. This has become more and more noticeable and now the sofa most definitely looks "old" - not something I expected after spending so much money. I would not recommend buying at all.

We bought a recliner sofa and chair. We ordered in February 2020 and got it in August .. by December we were already calling to get it fixed. The guy came out said "I know what wrong" he didn't even look at it ,.. touched it ... Or reclined it or sat on it .. he said the part will take a few weeks and we said ok.. and here it is June and nobody has called or came to fix it. I have wrote. .called .. left messages .. my husband just left another voice mail bc there is more falling apart in addition to what we have reported. We bought a throw away living room set at this little furniture shop and it lasted longer than this 7k furniture. I'm very disappointed bc I have a broken sofa with this huge debt ... Very disappointed

Purchased sofa, loveseat and chair ...approx $6K. Took 9.5 months to receive(31 Dec).. Loveseat and couch have bad buckling on cord around cushions and piced on front rather than back. Middle seat completely popped out in front (this will be repaired). Back cushions are not full and wrinkle. Side panel on loveseat already replaced. Really poor workmanship!! Professional upholster identified all the problems and Lazyboy will only fix 2....after trying to resolve for another 60 days. I will never buy Lazyboy again and recommend not spending good money on their products....for which they don't adequately resolve problems.

Lazy Boy suites are no longer made by qualified upholsterers in the USA they are made in the far east, mainly China.
The frames are made in my opinion of flimsy plywood and soft pine wood and not the hard wood that the videos that you may view in the SCS shops suggest.
SCS also use false review ratings to promote their sales based off the delivery aspect of the sale and not the product and Trustpilot allows this misleading exercise.

Bought a $3200 recliner on 1/2/22… took 3 months to get here. Now have used it about 10 times and it’s broken. And now been on hold for customer service for an hour just to talk to someone…this was a huge mistake

I lived in Florida. I bought 2 sofas and a chair from Lazy Boy. Last yeat, 2021 ordered a love seat and sofa. The quality is not the same. I waited 6 months for delivery. When the Items were delivered I didnt notice a seperation between the 2 sections of the sofa. The repair man showed up. His coments made me feel stupid. He said all you have to do is connect the 2 units. How would I know? I called the store and asked about a fabric care kit. I was told that would be another $45.00. L:ast month My electric recliner love seat is not lifting the foot or leg part. I called for service in Aoril. Someone called back and told me a service tech would be in the area in mid july.
Bad service, long waits and inferriar product. It spells a bad product. I shopuld have went to Bobs, half the money and decent product.

Broken furniture delivered to my parents whom are in their 70s and whom waited 6 months for it. This company will not pick it up and refund them. They expect them to go pick something else out and wait another 6 months. Someone at this house is going to get hurt on this furniture and there will be even bigger problems for this company. $6000 living room set and its literally JUNK. The whole frame is broke on the back the delivery guy did it bringing in the furniture then also ripped the fabric trying to jam it in place with a screw driver. How can they treat seniors like this? Every time they call to resolve this they are offered ridiculous options like keep the broken sofa and come pick out new furniture that will take 6 months to come in. They gave their old furniture away and have nothing but a broken sofa in their living room. They need to work with a company that can get them something not only faster but not broke. The customer service was probably the most horrific I ever seen from the sales rep Stephen to corporate

We are long-term/repeat customers and our recommendation is to stay away from the "new" Lazy Boy team that seemingly care nothing all about customer support. We ordered new furniture back in August 2021 and after a number of delays they made their delivery on 19 April 2022; unfortunately the delivery team could not assemble the furniture because of broken pieces and misaligned feet and connecting brackets. They did send a delivery team representative out to address the problems again but they concluded they could not fix the furniture and that it would require help/assistance from a factory representative to figure out a way ahead. We are now more than 9.5K in the hole on this deal and the local O'Fallon IL store can't provide any answers other than we'll just have to wait a bit longer to see what, if anything, they might be able to do. In the meantime we have a room full of unusable furniture and the local store simply tells us that the sale was a SPECIAL order and is final! While I can understand the delay in delivery (given the state of our country) the quick brush-off on the part of the local store without providing any definitive answers is asinine. Stay away from these people.

I think 1/2 star would be more appropriate. We ordered our couch on May 17, 2021. It was delivered March 31, 2022. I called every few months and was told "middle of next month" every month! Absurd. Will never order from them again.

I purchased a very very expensive recliner from lazy boy. I was very happy with it and it’s motorized. I had a problem with the foot rest it would open but was lopsided. I phoned lazy boy in Sarasota FL in January 2022 and had to wait 3 months for the repair man to come over. He came over said it was broke charged me 85 dollars said he will order the part! He said another 3 months to get it and fix it! I called lazy boy and asked if they had someone else they said no. I’m handicap have leg issues now I’m stuck waiting another 3 months. Never again i will go out by a cheaper chair throw it out when it breaks! I thought lazy boy was more reputable I’m very upset 6 months total to repair my chair!

I purchased furniture, last March, from Lazy Boy. I received a statement, in November, saying my balance had been paid in full and I received a refund check because of some disputes over what I had purchased. Now, this March, I receive a notice saying I still owe $1504 to be paid by April 2 or interest charges will be added. The purchase was interest free for a year. Which to my calculations, should have been this March but now my payment due date is April 2. I will not be charged all of the interest if I make the payment by then. I think it is clear what is going on here. I have many family members, who are lawyers, and one of them has pledged to take this on for me and at no cost to me. I would be forced to pay this bill, to protect my credit, if I didn’t have someone to help me at no charge.
I wish everyone, who had dealt with Lazy Boy, had this resource available to them. I should have read the business reviews before dealing with lazy Boy. It just didn’t occur to me to do that because I thought Lazy Boy was a fine furniture company. I, now, have read these reviews and I really wish I had done that before my purchase. I have been told it is because the furniture was delivered at two separate times. The couch was not delivered until November. I paid my last bill in November and if the $1504 is a separate charge why am I not getting a bill until March four months after that delivery was made. This is exactly the amount that was disputed. From the reviews, I know that many people have experienced a multitude of problems with this company. You can read the reviews for yourselves. A common excuse I saw many times was Covid. I can certainly understand that when the review was about timely deliveries but not for any other reason. My husband, of fifty two years, recently passed away from Covid and I find it particularly offensive to hear this. I have written this review from my husband’s account because I do not have one.

On Aug. 29, 2021my wife and I went to Lazyboy Furniture Gallery in Lakeland FL. We ordered over $10,000 worth of custom furniture. Sharon, our sales persson told us tha there could be a 4 - 6 month wait or longer for our furniture. Sharon also said our furniture would probably come sooner. Sharon and the store manager, Debbie aredisingenuous, they promise to call you back and they rarely do so. When I last spoke to Sharon I found the the production of our furniture whas do to begin later this month. I wanted to cancel my order because of the way I was treated by Sharon and Debbie. My initial purchase order was not correct and the amended order was $500.00 more. For my $500.00 Lazy boy threw in 4 pillows. I am told that I must take delivery of the furniture weather I want it or not. 1) My first order was not done correctly, 2) My sales persson does not return calls promptly and sometimes, she doesn't return the calls at all! The store manager Debbie, does not return calls promptly and sometimes she doesn't return the calls at all.

All the joy has gone out of this purchase! When I look at my new furniture if I get it I will remember how poorly I was treated by the staff at Lazy Boy!

The sales taticts used by our sales person bordered on lying. Sharon did make us awhere that our order could take 4 - 6 months or longer, however she also said that the orders normally do not take that long. I think that is a vailed lie.

If I really thought that it would take 6 months or longer to get my furniture I would have gone elsewhere.

Bought two couches from them about 5 years ago.
Was assured that the units were all aniline leather.
Now the arm is peeling it is obvious they misled us.
I will never buy anything from them and will also recommend that no one I know buy from them.

Dennis S

A iridescent green colour starting shining through our three, leather light blue sofas. One piece had been repaired in the corner with the same iridescent green colour showing in different areas. There are iridescent green finger marks around the repair and it has pinky tones in other areas. The colour appears to be coming off.
I had a problem with my first La-Z-Boy sofa years ago, the arm had crepitus and was badly scuffed
The retailer was being blamed. This extensive colour variation could not be done outside the Chinese factory.
I notice that there is an annoying squeak in one piece. I suspect the frame isn't up to scratch, my previous La-Z-Boy also had frame crepitus. The pieces is long, with no middle leg.
One thing I don't like is where the sofa and chaise join, there is no leather so you can't use them as stand alone sofas. The price paid would warrant the extra leather!
A claim was lodged with La-Z-Boy on 29/11/21 through VIP Cairns.
Someone was supposed to view the sofa today but didn't come, a week later I called the store and they finally came out and saw the colour variations. Geoff from VIP Carins seemed suprised at the extent of the iridescent green and pink colour variations all over the three pieces of the light blue lounges. He agreed that this was done before construction of the lounges.

29/11/21 - VIP lodged a claim with La-Z-Boy lodged, no claim number supplied, claim rejected.
14/12/21 - La-Z-Boy responded to my complaint on Review site.
27/12/22 - contacted La-Z-Boy on Facebook and was told I would receive an email very soon.
02/01/22 - I received an email from La-Z-Boy requesting more information.
02/01/22 - the requested information was emailed to La-Z-Boy.
10/01/22 - emailed La-Z-Boy asking how the claim was progressing.
10/01/22 - La-Z-Boy replied requesting information.
10/01/22 - La-Z-Boy was supplied w ith the requested information.
12/01/22- VIP advised La-Z-Boy rejected the claim without seeing the sofas. VIP verified the colour problem. The squeaky noise was reported.
We were told there was no La-Z-Boy rep to inspect the sofas, the claim has been rejected, even though the problem has been verified by the supplier, so what happens now?
TLT013597351 PO#64764 & TLT013976001 PO#65224

We received our sofa and love seat just fine. We just ordered extra fabric to have fitted arm covers made and it will take 2 or 3 months just to get the fabric. That ridiculous to me to have to wait that long just for fabric

A delivery date was set when we bought two recliners, after waiting an additional two months, they arrived (10/2020) slightly one year later
one chair has serious frame problems, a repairman came (12/16/2021), he ordered parts that REPAIR, parts were to arrive one week later (12/26/2021)It is now two weeks later. No parts yet and no email or text to let me know why not, although I was told there would be updates.
12/28/2021 I called LAZY BOY was given option of a call back, which they did I was put on hold supposedly to transfer me to repair department where another call back option would happen but did not. After 15 minutes I hung up. I then called back, same nonsense then the call back option. I gave my zip code and phone number. A person did call me back and asked numerous times identifying information then abruptly put me on hold for 30 MINUTES listening to tinnish sounding music, silence would have been much more enjoyable. I became angry hung up and called the store. The only way to get service was to speak to someone who thought I would purchase another piece of furniture, not likely!!! The clerk put me on HOLD, then transferred me to repairs who took all my information for the umpteenth time.... I was told parts would arrive at my home tomorrow. I have to wait until January 13, 2022 for my chair to be repaired....what time remains to be seen..... I'LL GET A CALL BACK!!!

I bought a lazyboy sofa being informed they were good for posture , joke , most horrific thing ever after longer than half an hour I have backache , neck ache , knees hurt and general stiff ness all over my previous sofa of 28 years was far superior to this crap. Do not buy even at half price

Earlier this year, we bought our first sectional from our local La-Z-Boy store. The owner (franchisee) and staff were so helpful and patient with me. The sales rep let me film him pouring a staining liquid onto their patch of fabric, and, of course, it just rolled off, and it made me happy. (I'm a homeschool mom, and science is too fun.) This pandemic has negatively impacted all delivery services, and it's out of the employees control. Imagine having to sell furniture, and then tell the buyer they might be waiting 3 months or more for the shipment to arrive. Regardless of this, their customer service was/is remarkable, I enjoyed the experience, and my family will continue to patronize this business.

Forget the one star rating.
0 would be more appropriate, Avoid buying thier product as there aftersales are non existant and they do not call you back they lie to you and even after six months of calls and emails to SCS they cannot even get it resolved with them.