I ordered a lamp that came bended to the point where it didn’t fit. One of the features came out as well. I emailed them a couple of times and no response was received. So I ended up with a broken la... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Chose Lampmasters over cheaper alternatives because they promised faster delivery. The lamp arrived nearly a month late – after three delay notifications – and was defective. Since mid-December I've... Se mer
Purchased two TR5 Pendant Ø80 Alu Copper - Tom Rossau. Arrived within a week and with no issue. Shipping costs were more than the original quoted price (was contacted after purchase) but we were still... Se mer
Excellent customer service from my initial enquiry to delivery. I cannot fault lampemesteren.com at all. I will certainly be using them in future and even with a shipment coming into the UK from Europ... Se mer
Företagsinformation
- Lampbutik
- också i
- Möbelaffär
Skrivet av företaget
✔ Northern Europe’s largest selection of designer lamps ✔ 30 day return policy ✔ Largest selection of designer lamps ✔ Professionals behind the screen
Kontaktuppgifter
Rabanusstraße 14-16, 36037, Fulda, Tyskland
- +45 96 750 478
- info@lampemesteren.com
- lampemesteren.com
3,4
Medel
185 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 25 % av sina negativa omdömen
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Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Εξαιρετική εμπειρία
Το φωτιστικό που παρήγγειλα ήρθε πολύ γρήγορα και η ποιότητα του ήταν εξαιρετική!
13 september 2024
Omdöme utan inbjudan
Best customer service and whole process of shopping
2 product's ordered, one was damaged. Reclamation without problems, best customer service.
20 september 2024
Omdöme utan inbjudan
Very well designed quality built products
Products are well designed of very good quality and very well packed. Shipped quickly, I was very satisfied with the service!
30 augusti 2024
Omdöme utan inbjudan
Excellent service
Excellent service, very well packaged glass wall light and including a UK plug adapter was a nice thoughtful touch, thank you!
28 augusti 2024
Omdöme utan inbjudan
Beautiful lamps. Thank you
Beautiful lamps! Very good customer service! My lamp was packed good it arrived in one piece without a scratch. Thank you!
18 juli 2024
Omdöme utan inbjudan
Really good selection
Really good selection, wide range of prices and delivery on time.
3 juli 2024
Omdöme utan inbjudan
I order three pendants lights
I ordered three pendants lights. Two of them arrived on time. The third one, arrived a bit later.
At first I gave them three stars because I didn't know if I would receive the missing package. Fortunately all went well, so I edited my review, to give them 5 stars. The lights are wonderful and despite the delay I’m very happy.
3 juli 2024
Omdöme utan inbjudan
Svar från Lampemesteren.com
Hi Christina,
Your order was sent 18.6. – first parcel was delivered in Cyprus 26.6. and the second 8.7. Unfortunately there is no log of you contacting us, but we do make tracking available to all customers via email.
We do nonetheless apologise for the extended delivery time and any inconvenience caused.
Best regards,
Team Lampemesteren
Very quick delivery and super friendly…
Very quick delivery and super friendly customer service!
1 juli 2024
Omdöme utan inbjudan
Great and professional service
Great and professional service, fast delivery and great quality products. All as advertised. Will be shopping here again.
13 maj 2024
Omdöme utan inbjudan
Fraudulent abusive commercial behaviour
My brother purchased two lamps at the listed price on the website and received the order confirmations. The next day, he received an email saying they cancelled the orders because the real price was actually higher.
This is an abusive behaviour breaching customer protection. The seller is obliged to sell the product at the displayed price and not trick the consumer into buying a product at a really good offer then just cancelling the order. We were in complete good faith and they simply cancelled the order, not taking responsibility for their own errors. This has never happened to me before. It only shows lack of professionalism and care for the customer.
Also, even if we mentioned we do not agree with the cancellation of the order, invoking customer's rights and the seller's obligations, they kept sending this same email saying they have unilaterally decided to cancel the orders. Then offered a lousy 21% discount for the real price that just happened to be ten times higher. Great way of doing business.
26 april 2024
Omdöme utan inbjudan
Svar från Lampemesteren.com
Hi Crina,
We of course apologise for the pricing error that ocurred on our side. Due to a technical error the price was set to approx. 15% of the actual price.
Your brother purchased then 2 lamps.
If you buy a product for only 15% of the actual price it cannot be concidered as being in good faith. We therefore declared the rescission of the above-mentioned purchase contracts.
We have tried to find a solution together with you but that is unfortunately not possible.
We hope for your understanding.
Team Lampemesteren
User friendly shop and fast deliveries
User friendly shop and fast deliveries. The range of products offered is incredible and the fact that each lamp comes with its specific bulb is also great. Also, the shop AIs name is Edison. How perfect is that?
13 april 2024
Omdöme utan inbjudan
Great experience from a repeat customer
Great selection of high end lighting options...very responsive customer care team. Special thanks to the team for negotiating the replacement of a product that was damaged in transitbwith the supplier.
31 mars 2024
Omdöme utan inbjudan
Really impressed with the service
Really impressed with the service. Took only 5 days to get to me (2 of those were Saturday and Sunday). The price was unmatched. The lamp came neatly packed and I couldn’t be happier :) You’ve gained yourselves a customer.
14 februari 2024
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.