Engineer was polite. However we have since had an independent engineer out who took the plinth off and could see the ventilation was adequate. He also looked behind the fridge and saw more ventilation... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We ordered and waited and waited. Eventually it arrived, well packed and on the time given by DPD. In between we had no contact details or delivery time from Lamona Spares. Good result Better conta... Se mer
Couldn't locate the parts I needed on line so emailed and received very helpful return email advising of part I needed. I ordered and part arrived within 10 days. I was not home when courier deliver... Se mer
Företaget har svarat
Your representative was extremly polite courteous and professional. He identified the problem really quickly, had all he needed to make the repair and make a quick clean job.
3,7
Medel
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great to find the spare parts online…
Great to find the spare parts online and delivery was great although not quick as it took boy 2 weeks.
18 maj 2026
Svar från Lamonaspares
Good morning Hugh, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Answered within the day
Answered within the day and reordered broken part without a quibble!
Very impressed.
22 maj 2026
Svar från Lamonaspares
Good afternoon Chris, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
The repair was completed in under a…
The repair was completed in under a week from being reported
21 maj 2026
Svar från Lamonaspares
Hi Paula, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
Very easy to book and swift service
21 maj 2026
Svar från Lamonaspares
Good morning Dudley, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Svar från Lamonaspares
Thank you for raising this with us. We’ve shared your comments with the relevant people who will investigate further. Sincerely, Alexandra
Svar från Lamonaspares
Hi, thank you for taking the time to write such a great review. Best wishes, Alexandra
Great service
The service from the engineers was excellent. Our only issues were the length of time it took from diagnosis of the fault to the spare part being received and our rebooking for the work. It was also quite difficult getting the first appointment and took a long time answering questions and trying to be sold further insurances.
20 maj 2026
Svar från Lamonaspares
Thank you for taking the time to share your experience with us. Your feedback will be shared to the appropriate team to review. Best wishes, Alexandra
Easy ordering
Easy ordering. I was a bit concerned but I was pleasantly surprised. Delivery was excellent too.
12 maj 2026
Svar från Lamonaspares
Good morning Anne, thank you so much for leaving this 5* review. Take care and enjoy your day! Alexandra
The spare part arrived in 2 days as the…
The spare part arrived in 2 days as the engineer said it would, we managed to fit it ourselves without any problems.
14 maj 2026
Svar från Lamonaspares
Good morning Janice, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Svar från Lamonaspares
Hi Andrew, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
Swift delivery of order and easy to…
Swift delivery of order and easy to locate correct item
7 maj 2026
Svar från Lamonaspares
Thank you for the positive review Bev. All the best, Alexandra
Ordering was easy
Ordering was easy and rubber fridge door gasket seal arrived promptly, so no complaints with service.
However it didn't solve the problem and my fridge door now not only has no suction but it won't even close and keeps popping open. It was old so unfortunately a new fridge/freezer has had to be ordered. It was 16 years old so I think that's pretty good time for an appliance to last.
12 maj 2026
Svar från Lamonaspares
We appreciate you taking the time to share your positive experience. Your feedback has been passed on to the relevant department. Many thanks, Alexandra
Perfect Spare Parts
All parts I ordered arrived quickly and were well packaged. Pleased with this purchase
12 maj 2026
Svar från Lamonaspares
Good morning Alison, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Engineer turned up on time great guy
Engineer turned up on time. Rang to let us know he was on his way. One of the most helpful people I have ever met. Explained what was wrong with our oven fixed it and answered all the questions we had about our oven. His name was Craig if you get this guy in your house you will get great service
12 maj 2026
Svar från Lamonaspares
Good afternoon Nigel, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
No response to aftersales request
No response to aftersales request - no phone number to call - when I found a phone number for the company I was then passed from one office to another only to be referred back to the same email address that's not responding. Poor aftersales.
*EDIT* Got a response after posting on here, so upgraded a couple of stars. Remained a hard work process.
20 april 2026
Svar från Lamonaspares
Thank you for bringing this to our attention Paul. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Delivery to over a week and damaged
Delivery to over a week, chimney extension came damaged in 3 places, although managed to hide. I won’t be using this service again, very disappointed.
11 maj 2026
Svar från Lamonaspares
Thank you for taking the time to share your experience with us. Your feedback will be shared to the appropriate team to review. Best wishes, Alexandra
Svar från Lamonaspares
Hi Mr Brown. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
very slow delivery
Although the product ( a door shelf) fits my fridge it was very expensive for what it is, and slow to post.
11 maj 2026
Svar från Lamonaspares
We value your input and have passed your positive comments to the relevant team. Thank you again, Alexandra
Turned up missing parts
Turned up missing parts
Now delivery delayed for some reason I still await my delivery and hope it’s complete this time
6 maj 2026
Svar från Lamonaspares
Thank you for raising this with us. We’ve shared your comments with the relevant people who will investigate further. Sincerely, Alexandra
1st class service & prompt
6 maj 2026
Svar från Lamonaspares
Good morning, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.