Lamonaspares Omdömen 

Part was broken in the wrapping, was still able to use but it was broken.

Didn’t get appointment waited in all day no phone call as hadn’t bothered to update new contact details when called to request repair

Not helpful at all

Successful replacements

Couldn't locate the parts I needed on line so emailed and received very helpful return email advising of part I needed. I ordered and part arrived within 10 days. I was not home when courier delivered and, without any instruction, helpfully left with a neighbour.

I had 2 engineers out to repair a brand new cooker not used but couldn’t fix it they had to order new parts so o told the retailer to take the cooker back I picked another make no confidence in the lamona cooker

I placed an order for a standard freezer flap and paid. I immediately then raised a query using the order number as the freezer flap available on the website would have been upside down. After many emails back and forth we located the correct freezer flap but I was told the order had been dispatched with the wrong part even though I had raised a query on the order. The frustrating part was that it hadn’t in fact been dispatched and was actually late. I was then advised that I would need to return the part and reorder and pay delivery again. There was no telephone number which would have made the whole process so much easier and would have taken ten minutes to resolve as opposed to the week it took and it wasn’t resolved. Also the query form requests the order number and I believe that if a query is raised on an order then the query should be resolved before dispatch as clearly there is a problem or a person wouldn’t need to raise a query. The customer service was very disappointing.

Took over 9days to receive

Excellent customer service responds quickly to emails.Simple online ordering.

I received a damaged part for my Howden fridge, but this was sorted out by Lamonaspares efficiently and without fuss.

The parcel arrived damaged and the filter inside was bent and damaged as well.
Not good packaging at all.

Service provide very good

They told me twice it was being sent out so delivery took awhile. Otherwise ok

Product good
Delivery as specified.

I had broken one drawer front on my freezer. I purchased a new one from you. It arrived well packaged and fitted perfectly and easily. My fridge- freezer now looks as good as new. Thank you.
It took quite a while for the drawer front to arrive. If its possible to improve this it would make your service even better.
Thank you very much.

i ordered a small part for my integrated dishwaasher, putting int he details of the model number etc. We were unable to fit this so called in an engineer who charged £87.78 and he confirmed this was not the part needed. In fact a screw had come lose on the door stopping the door from closing properly and so not able to be turned on. You charged £6.95 postage for this iem, at most it should have cost £3.00. The part cost £11+ so almost £20.00 for a part which is no good. I have emailed the company about this but have received no response.

Just brilliant

The only comment I would make is that delivery was a little slow. Product was as expected.

The wrong part was delivered,absolutely no response to my emails requesting
the correct part.
Phone calls to several numbers, no results