I have four pairs of Laidback London sandals and, while they are very pretty, unfortunately the quality simply doesn’t match the price point. Despite very light wear, within a year (and in one... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered boots on Saturday through the website for a birthday gift, had an issue with courier. Contacted laidback London by email, they sent a new pair same day. Arrived the next day. Boots look amaz... Se mer
Ich melde mich noch mal bezüglich meines Umtausch. Inzwischen hat die Firma sich bei mir gemeldet und sehr professionell reagiert und mir auch die Möglichkeit gegeben, die Schuhe zurückzusenden. Meine... Se mer
Strong, comfortable AND stylish! My foot is very fine and still stays well maintained in the shoe. It is my third pair from your brand for different seasons and I am a big fan. I live on the road a... Se mer
Företagsinformation
Skrivet av företaget
Born in 2002 at London's iconic Portobello Market, laidback london embraces the beauty of handmade products crafted on the Kenyan coast. Committed to durability and sustainability, laidback london supports local communities and offers products that truly last. Each piece in the collection is unique, embodying timeless design and valuing natural materials that only get better with age.
Kontaktuppgifter
Unit 401 Metro Line House, 112 118 College Road, Harrow, HA1 1BQ, London, Storbritannien
- 020 79934703
- help@laidbacklondon.com
- laidbacklondon.com
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Love Laidback London
Love Laidback London and their beautiful sandals and Booties. I have been purchasing items for 6 years now. LOVE 5***** stars for customer service!
10 maj 2025
Omdöme utan inbjudan
I kept one pair and sent to back to…
I kept one pair and sent to back to exchange for a bigger size. I still haven’t received the exchange and it’s been over a month. I’m paying for shipping costs both to and from. Awful. Can’t get a hold of anyone when you call.
31 mars 2025
Svar från laidback london
Hi Erin, thanks for your message and we're really sorry to hear about the delay and frustration. I’ve looked into this for you — your exchange order was created, but unfortunately both items were out of stock. I can see that our team already emailed you on Saturday regarding your options, and we understand you've now requested a refund. We’ll make sure this is processed as quickly as possible. Thanks for your patience and again, sincere apologies for the inconvenience.
Sandals were beautiful however not wide…
Sandals were beautiful however not wide enough. They were sent as a present and too late now to change them for a different style
10 april 2025
Svar från laidback london
Hi Karen, thank you for your feedback. We’re glad to hear you found the sandals beautiful, though we’re sorry to hear the fit wasn’t quite right. We do include detailed sizing information and return timelines on our website to help guide gift purchases, but we completely understand that sometimes gifts don’t go as planned. While it may be too late for an exchange this time, we’d be happy to help you find a better-fitting style in the future.
The sandals are beautiful but UNCOMFORTABLE
The sandals are beautiful, however they are VERY VERY UNCOMFORTABLE. I haven't been able to use them, just walking a few steps the design on top hits my feet and it hurts to walk.
7 april 2025
Svar från laidback london
Hi Diana, thank you for your feedback, and we're sorry to hear the sandals haven't been comfortable to wear. Our styles are handcrafted using natural leather, which can feel firm at first but does soften and mold to the shape of your foot with wear. That said, comfort is personal, and we’re sorry this pair didn’t work for you. If the sandals are still in unworn condition, you're welcome to return or exchange them in line with our policy, which is outlined on our website.
Shoes are not made to fit feet
Shoes are not made to fit feet. Very pretty, but extremely uncomfortable.
9 april 2025
Svar från laidback london
Hi Deborah, thank you for your feedback. We're really sorry to hear that the shoes didn’t feel comfortable. We understand that fit can vary depending on individual foot shape. The leather we use is intended to soften and mold with wear, but we appreciate that this doesn’t work for everyone. If your pair is still in unworn condition, you're welcome to return them—full details can be found on our website.
Great service & beautiful design & so…
Great service & beautiful design & so comfortable
7 april 2025
Well Earner Loyal Customer
Customer service is vital to your business. Timeliness in getting the product also is integral. Laidback London has an exceptional product and exceptional customer service. The shoes are beautifully made with an understated elegance. I would rather have one pair of Laidback shoes that ten of another. Love love them. . Thanks.
6 maj 2025
Omdöme utan inbjudan
Beautifully made shoes.
7 april 2025
Excellent service
Excellent service. My sandals were delivered on time and well packaged. The quality of my purchase is very good, and I've received many compliments with regard to the sandals as they are quite unusual. I am very pleased with my purchase and highly recommend Laidbacklondon.
3 april 2025
The quality of material is great
The quality of material is great, I love the fact that they’re handcrafted and the uniqueness of the sandals. The sandals will need some breaking in. I wore the sandals one time and unfortunately, the material across the toes is so stiff it scraped skin off of my toes. I may have to put on a thin sock and walk around the to break them in.
2 april 2025
Svar från laidback london
Thank you so much for the kind words about the quality and craftsmanship — that really means a lot to us. We're sorry to hear about the discomfort across the toes. The leather does soften with wear, but we completely understand how that first wear can be tough. If you need any tips or support, feel free to reach out to us directly!
Cute sandalsThe sole of the sandal feel nice and…
The sole of the sandal feel nice and comfy. The ring on top was a little bothersome, hence the 4 stars, but maybe I just need to break it in. Hope so! They’re super cute😉
31 mars 2025
Svar från laidback london
Hi Cath, thanks so much for your feedback! We're glad to hear the sole feels comfy and that you’re loving the look 😊 The leather ring will soften with a bit of wear, but if it continues to bother you, feel free to reach out—we’re here to help!
I received a size that didn’t fit
I received a size that didn’t fit. I tried to return or exchange but the instructions didn’t let me do so. I still have shoes I cannot wear or exchange after repeated attempts to contact you. I still wish to do so.
31 mars 2025
Svar från laidback london
Hi Beth, thanks for your message, and so sorry to hear this has been your experience. We did reply to your email on April 9—please check your spam folder in case it landed there. I’ve just sent you another email to help resolve this. We’ll make sure this gets sorted for you.
Beautiful And Comfortable
Beautiful and well made sandals.
I bought 3 pairs so far and will
continue to buy from Laidback London. Shipping was also very fast! I get many compliments too!
12 mars 2025
great shoes!
12 mars 2025
I love this company
I love this company! Have numerous pairs of sandals. Good quality and comfortable, accurate sizing, swift delivery and great ethics. Who could ask for more?
13 mars 2025
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