The dresses on the website are beautiful.. If I could afford all of them I would buy them all. I recently purchased a dress that needed an exchange for a bigger size.. Customer service the prompt de... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent customer service , ordered a dress I had been waiting to come back into stock for wedding and the wrong item arrived . I needed the dress the next day and they immediately rectified the iss... Se mer
Bought a dress for 150 euros that lost about 500 beads in 3h of sitting and more keep unraveling and falling off with every step. Bought at a German department store. Absolutely embarrassing and I'd c... Se mer
Företaget har svarat
I’m absolutely in love with all my dresses from Lace and Beads, they are always as beautiful as they look online if not better! Have placed many orders and each time the service has been nothing but e... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
With over 40 years of expertise in delivering innovative fashion statements, Lace & Beads is dedicated to understanding the needs of its customer and creating a look that can transform an occasion. Founded in the heart of London, Lace & Beads offers a versatile product, designed and crafted for every customer. Our team of designers take inspiration from current trends and translate them into premium styles. We pride ourselves on quality workmanship entwined with both elegant classic shapes and exciting on-trend styles. This refreshing look is tailor-made with you in mind!
Kontaktuppgifter
London, Storbritannien
- +442073230535
- customercare@laceandbeads.co.uk
- laceandbeads.co.uk
4,1
Bra
348 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Perfect dress.
I had great experience with Lace&Beads online store.
My dress is absolutely perfect, exactly as on their website.
I'm highly recommended it.
27 februari 2024
Svar från Lace & Beads
That's wonderful to hear. Finding the perfect dress can be such a special experience, especially when the online store delivers exactly what you were hoping for. Thank you for sharing your positive experience with Lace and Beads. I'm sure your recommendation will be helpful to others who are looking for high-quality dresses online. If you have any other questions or need further assistance, feel free to ask.
Good Quality
Good Quality, on time delivery, I found every thing was described in the product.
26 februari 2024
Svar från Lace & Beads
Thankyou for the positive feedback. We're thrilled to hear that you received your order on time and found everything described accurately. We appreciate your support and hope to serve you again soon.
Absolutely wonderful company!
I bought a dress for my brother’s wedding, and it is STUNNING!
promptly shipped and arrived in perfect condition and well packed!
26 februari 2024
Svar från Lace & Beads
That's fantastic. It sounds like you're all set for your brother's wedding. It's great to hear that the dress arrived promptly and in perfect condition. We appreciate your support and hope the dress adds to the joy of the special occasion.
Melbourne tulle midi dress.
Melbourne tulle midi dress.
My order was sent within 3 days.
The dress was beautiful and well made.
Sadly, I had to return as too small.
Return was straight forward and I received my refund within 3 days of posting.
Useful tip: a side zip was not included in the description of the dress, this would have influenced my decision to buy.
21 februari 2024
Svar från Lace & Beads
Thank you for your review. We're glad you appreciated our quick service despite the sizing issue and the quality of the Melbourne Tulle Midi dress was beautiful.
It's helpful to provide feedback on the missing side zip in the dress description; That could certainly impact the purchasing decision for others. Your feedback about the product description is noted. We hope to serve you better next time.
Svar från Lace & Beads
That's fantastic to hear. A straightforward Website and quick delivery can definitely enhance the overall shopping experience. If you have any other questions or need assistance feel free to ask. We hope to serve you better next time.
Not that satisfied
I got the dress. That’s the only positive thing, but I had to pay over 20€ for customs and over 15€ for shipping. No one told me that customs is not included in the price (delivery to Germany). I wrote a mail, but they ignored it and I don’t have access to my account for some reason. Despite this experience the dress was way too large for me. I ordered a size 6 (normally I’m 8). What I got was more like a size 10 and I’m not that thin. I would not recommend to buy there, especially not when you want the item to be delivered in another country. Return isn’t worth it, because I payd over 35€ just for shipping and customs. Really disappointed
9 februari 2024
Svar från Lace & Beads
Thank you for reaching out to us and sharing your concerns. We genuinely appreciate your feedback as it helps us improve our services.
We understand the frustration you experienced with the unexpected customs charges upon receiving your order. With the recent changes due to Brexit, all European deliveries are now subject to taxes and customs charges. It is essential to us that our customers are fully informed, and for this reason, we have clearly stated this policy in our delivery terms and conditions. We deeply regret any inconvenience this may have caused you. We will also ensure to make customs information more clear in our delivery terms and conditions to avoid any future misunderstandings.
Regarding the sizing issue you encountered with the dress, we sincerely apologize for any disappointment this has caused. Ensuring accurate sizing information is paramount to us, and while we make every effort to provide precise details on our website, we acknowledge that discrepancies may occur. Your feedback is invaluable, and we will thoroughly review our sizing guidelines to enhance accuracy for all future orders.
Fast delivery and a stunning dress!
Fast delivery and a stunning dress!
Ordered two sizes to choose from and my return was processed in a few days. Brilliant service
29 januari 2024
Svar från Lace & Beads
We Lace and Beads provides excellent customer service along with stunning dresses. Being able to order multiple sizes for selection and having returns processed quickly are definitely valuable features when shopping online with us. Thank you for sharing your experience with us. If you have any more feedback or if there's anything else you'd like to know, feel free to ask.
Svar från Lace & Beads
Thank you for your kind review. I'm delighted to hear that you're pleased with your beautiful dress and that it arrived promptly. It's always wonderful when an online order exceeds expectations. If you ever need assistance with anything else or have more experiences to share, feel free to reach out to us.
Don't purchase unless you live in the UK
The dress was beautiful and the price is fair; however, I would not purchase any clothing directly from the Lace&Beads site if you live in the US. I saw that they shipped internationally and bought it immediately, however the dress didn't fit and I was trying to initiate their returns process. The returns process was a pain. It's very manual; they want you to find your own carrier and get a shipping label. I went to my local UPS and they said in order to ship it back to the address Lace&Beads provided that it was going to be $355 for premium and their lowest shipping price was $122. The dress I purchased was $132 USD and was not going to pay $122 to ship it back. When i reached out to Lace&Beads customer support all they said was yes they understood it was pricey and that I could do further research into other courier services but to be careful of scammers and didn't really offer me any other type of solution. I looked at the couriers they suggested and it costs even more at $170 to ship it back. They need a better returns policy and now I have a dress that I cannot fit but too pricey to ship back. Again their dresses are beautiful but their returns process and customer service isn't great. I would purchase through ASOS instead, they have the dresses for the same price but way more convenient returns process.
13 februari 2024
Omdöme utan inbjudan
Svar från Lace & Beads
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with our returns process. Your feedback is invaluable to us, and we're committed to improving our services based on your input.
We understand your frustration with the high return shipping costs and the manual nature of our returns process, especially for our customers in the US. Please know that we are actively working to streamline our returns procedures and exploring options to make it more convenient and cost-effective for our international customers.
We truly appreciate your patience and understanding in this matter, while we work on enhancing our returns policy.
Absolutely stunning dress
Absolutely stunning dress! Exactly the same as the picture, true to size and fabric quality was better than expected. This is going to be my wedding dress and I’m over the moon with it 😍
14 februari 2024
Omdöme utan inbjudan
Svar från Lace & Beads
Thank you for your review. Congratulations on finding your stunning wedding dress. It's fantastic to hear that it met all your expectations and even exceeded them in terms of fabric quality. Wishing you all the best as you prepare for your special day, and may your wedding dress be a beautiful symbol of love and joy. If you need any further assistance or have any more experiences to share, feel free to reach out to us.
Svar från Lace & Beads
Thank you for your review. I'm thrilled to hear that you received your dress quickly and that you're pleased with both the quality and the design. Fast delivery and great quality are certainly key factors when shopping online with us. If you need any further assistance or have any more experiences to share, feel free to reach out to us.
Wonderful dress everyone was asking me…
Wonderful dress everyone was asking me where I got it at the wedding I attended
22 januari 2024
Svar från Lace & Beads
Thank you for sharing such a lovely review! It’s wonderful to know the dress made you stand out and brought so many compliments your way – that’s exactly what we aim for our valuable customers.
We’d be thrilled to help you create more memorable looks in the future. Feel free to reach out anytime at customercare@laceandbeads.co.uk, and we’ll be happy to assist you.
Gorgeous top and great service
Gorgeous top and great service, would definitely buy from you again 🙂
22 januari 2024
Svar från Lace & Beads
Thank you so much for your kind words! We’re delighted to hear you loved the dress and were happy with our service. Knowing that we met your expectations truly means a lot to us!
We look forward to helping you find more beautiful outfits in the future.
Disappointing Customer Service Experience
I recently had the unfortunate experience of dealing with Lace & Beads’ customer service, and I must express my dissatisfaction. After placing an international order, I encountered unexpected customs charges. Despite sending an email seeking clarification, I received no follow-up response. The lack of communication regarding these additional costs is disheartening, especially when their website boldly claims to assure international shipping. Furthermore, the poorly communicated information about almost doubling the item's cost for international shipping is disappointing and raises concerns about transparency.
This experience has left me frustrated and questioning the company's commitment to customer satisfaction. I hope Lave & Beads can address these issues to improve their customer service and meet their products quality in order to uphold the trust of international customers..
29 januari 2024
Svar från Lace & Beads
We sincerely apologize for the inconvenience and frustration you experienced with your recent order. Your feedback is invaluable to us, and we truly appreciate you taking the time to share your concerns.
Regarding the unexpected customs charges, we want to assure you that we strive to provide clear information about potential additional costs on our delivery policy, which is readily available on our website's order page. As stated on our website, deliveries into Europe may be subject to delays due to new Brexit customs procedures. Due to Brexit, all European deliveries are now subject to taxes and customs charges, which are the responsibility of the customer/recipient and are to be paid to the carrier.
We've checked our records and confirmed that we received your email at 01-02-2024 10:01 and we did respond to your email inquiry on 01-02-2024 13:31
We understand how frustrating it can be to encounter unexpected fees, and we genuinely regret any disappointment you experienced. Customer satisfaction is our utmost priority, and we're committed to addressing these issues to ensure a better experience for you and all our valued customers.
Please feel free to reach out to us directly at customercare@laceandbeads.co.uk, if you have any further concerns or if there's anything else we can assist you with. We're here to help and would appreciate the opportunity to make things right.
Svar från Lace & Beads
We’re glad to hear you were happy with our quick shipping service. Knowing that we met your expectations truly means a lot to us.
We look forward to helping you find more beautiful outfits in the future. If you have any further queries or concerns, please do not hesitate to reach out to us directly at customercare@laceandbeads.co.uk
The brand is so nice from their…
The brand is so nice from their Instagram and the delivery came incredibly quick. The dress I got is beautiful and fits perfectly.
26 januari 2024
Svar från Lace & Beads
Thank you so much for your kind words! We’re delighted to hear you loved the dress and were happy with the quality and our quick shipping service. Knowing that we met your expectations truly means a lot to us.
If you have any further queries or concerns, please do not hesitate to reach out to us directly at customercare@laceandbeads.co.uk
Beautiful dress
Beautiful dress. A bit more than I would normally pay but totally worth it. Delivery was fast as a bonus. Highly recommended!
23 januari 2024
Svar från Lace & Beads
Thank you so much for your kind words! We’re delighted to hear you loved the dress and were happy with our service. Knowing that we met your expectations truly means a lot to us!
We look forward to helping you find more beautiful outfits in the future. If you have any further queries or concerns, please do not hesitate to reach out to us directly at customercare@laceandbeads.co.uk
Nice dress
Nice dress. Amazing fabric. True size. Good quality. The color doesn't look like the picture. Looks like apricot/ peach color but not true nude. I will keep it, because I paid an extra fee tax for UK— Europe delivery and no free return.
16 januari 2024
Svar från Lace & Beads
Thank you so much for your kind words! We’re happy to hear you loved the dress. Knowing that we met your expectations truly means a lot to us. We are glad to hear this dress turned out to be a perfect fit despite your initial worries.
We look forward to helping you find more beautiful outfits in the future. If you have any further queries or concerns, please do not hesitate to reach out to us directly at customercare@laceandbeads.co.uk
Great service
Great service. Delivered very quick. Had to return due to me thinking I’m skinnier than I am 😩 but refund was easy and efficient! Got the top which is absolutely stunning by the by again I’m literally within a day or two. Would definitely recommend and shop here again! Thank you so much gang x
22 januari 2024
Svar från Lace & Beads
Thank you so much for your kind words! We’re delighted to hear you loved the dress and were happy with our quick delivery and easy returns service. Knowing that we met your expectations truly means a lot to us!
We look forward to helping you find more beautiful outfits in the future.
I did not receive my product
22 januari 2024
Svar från Lace & Beads
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you experienced with the delivery of your parcel. We appreciate your patience and cooperation throughout the process. After investigating the issue with Royal Mail and Canadian Post, we learned that there was a fault on the Canadian Post side, which was out of our hands, leading to the absence of a delivery card. We have addressed this matter with both courier services to prevent such incidents in the future. We're pleased to hear that you were able to pick up your package using the provided delivery card number. Your satisfaction is of utmost importance to us, and we are continually working to improve our delivery processes. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our customer service team directly.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.