It's definitely one of the best minimalist sneakers I have ever had. The leather is incredibly soft, while the building is really comfortable. Yet the size runs a little large, and the eyelets are... Se mer
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Det här tycker kunderna
There was a slight error in my order and the customer support team took action and resolved it immediately going above and beyond. I was very impressed and will be sure to come back to Koio for future... Se mer
I love Koio capri but I have to mention that the quality of the sneakers is definitely declining. I own 3 pairs and the difference in the build quality from the first to the third I received last mont... Se mer
Företaget har svarat
Jane, Jade, Aakifah, Violet, and the whole Support team are very responsive and helpful. I'm a big fan of the brand, a repeat client (having purchase 6 pairs of shoes now), and will continue to purc... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Koio Collective is a luxury leather goods brand. Our sneakers are handcrafted in Italy to combine modern design, finest materials, and century old techniques.
Kontaktuppgifter
Broome Street 407, 10013, New York, USA
- koio.co
4,1
Bra
288 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer service is 10/10
6 oktober 2025
Omdöme utan inbjudan
Svar från Koio
Thanks so much for the shoutout! We're happy we could help.
The shoes are the best
The shoes are the best. And their Lafayette store is awesome. Amazing and helpful staff. Highly recommended.
5 oktober 2025
Omdöme utan inbjudan
Svar från Koio
Thanks for your review, Alex!
Truly excellent shopping experience at…
Truly excellent shopping experience at the Lafayette store! Great shoes great service
4 oktober 2025
Omdöme utan inbjudan
Svar från Koio
Thanks so much, David! We hope to see you again soon.
I hate writing positive reviews…
I hate writing positive reviews (because I always feel like that reduces the chances of the company needing to offer discount prices, lol),, but I just ordered my 6th pair over the last 2 months. I didn't expect to like the suede as much as I do, uggh.
3 oktober 2025
Omdöme utan inbjudan
Svar från Koio
Thanks so much for your review, Douglas! We appreciate you taking the time, and sorry for the great suede :) Enjoy your new Koios!
I had a very good experience shopping…
I had a very good experience shopping in store. The salesman helped me pick out a style that fit me perfect. He also took the time to lace up the shoes very nicely. I would highly recommend stopping in store to get a pair.
4 oktober 2025
Omdöme utan inbjudan
Svar från Koio
We're so glad to hear you had a great experience in store! Please stop by again soon.
Svar från Koio
Thanks Nico, enjoy your new Koios!
5 star service and help from Ryan
5 star service and help from Ryan, for 5 star shoes!
2 oktober 2025
Omdöme utan inbjudan
Svar från Koio
Thanks so much, enjoy!
Great experience with their products and service
I bought my first pair of Koio Capris a few weeks ago and fell in love. Super comfortable, very nice quality, true to their size chart (I am a true U.S. women’s 7 and wear a Koio 37). They are breaking in beautifully and I prefer my Koios over my Common Projects for both aesthetics and comfort. I decided to order a pair of Koio’s Cortina boots for fall, but ordered up a size to wear them with thick socks and they ended up being too large. Aakifah was super kind and accommodating and got me set up with an exchange for the right size. Koio’s customer service is refreshingly pleasant, it was really fast and easy working with their rep.
1 oktober 2025
Omdöme utan inbjudan
Svar från Koio
Hi Rosemary, thanks so much for your review! We're always happy to help customers get the correct size, and we're so glad you've been loving your Capris. We're excited to add the Cortina to your collection! Thanks for shouting out Aakifah, and please don't hesitate to reach out if you ever need help in the future.
Great experience and fab shoes!!
30 september 2025
Omdöme utan inbjudan
Svar från Koio
Thanks so much, Brooke! Enjoy your new Koios.
Incredible shoes and fantastic service
The shoes are incredibly stylish, comfortable, and well made—that’s a given. What I’d like to highlight here is the incredible customer service that I recently received. An associate assisted me with a return, and really went above and beyond in terms of communication and support. Thank you, KOIO!
29 september 2025
Omdöme utan inbjudan
Svar från Koio
Thanks for your amazing review for our customer service team, it means a lot! We do our best to go above and beyond for each customer, and are so happy we could help. We're glad you're loving your new Koios, enjoy!
I would like to thank Jade for helping…
I would like to thank Jade for helping me with an order I placed at Koio.
I asked her to help me with a discount since my birthday is in October, and she was very helpful and understanding and took the time to listen to me and got back to me and gave me a nice discount for my birthday. I just think today a lot of companies do not have customer service that even gets on the phone never mind helping you with discounts this woman. Jade was very nice. Very helpful and kind. I really appreciate her helping me with an order that was already placed.
Since I already put the order in, she didn’t have to do that, she just did that even though, and I had already ordered the pair of sneakers.
29 september 2025
Omdöme utan inbjudan
Svar från Koio
Hi Frank, thank you so much for your kind words! We're so glad Jade went above and beyond to help you, and really appreciate you taking the time to leave a review. Happy birthday and enjoy your new Koios!
Order was placed over a week ago and then NOTHING!
Order was placed over a week ago. Credit card was charged immediately. Order still shows as "unfulfilled." There has been zero communication and zero updates. After multiple emails with zero response, I have asked for the order to be canceled. Still waiting to hear back and fear that I may need to get my CC company involved as it seems getting a resolution here will continue to be difficult. They are great at pushing out ads on Facebook but not on fulfilling orders. Delays are not the problem, ignoring requests for updates are.
22 september 2025
Omdöme utan inbjudan
Svar från Koio
Hi Michael, we sincerely apologize for the confusion here. Last week we had a disclaimer at checkout letting customers know that due to an inventory review, orders placed last week would begin shipping a bit later on Saturday, September 27th.
We do see you emailed us over the weekend outside of business hours, and we replied this morning advising about the delay. You then requested to cancel your order, and we responded and canceled your order within the next couple of hours. We apologize for the wait as we respond to all messages in the order received, so sometimes there may be a small wait.
We're very sorry again that the delay messaging was missed, and hope you'll give us another try in the future.
Comfortable Shoes for People With Wide Feet
i have wide feet and arthritis in my big toe and have been looking for shoes that i can wear every day that feel good and also look good. glad i found koio. while i wish they had more wide sizes, their capri shoe is looks and feels great and comes in a few colors. also their customer service is extremely responsive.
26 september 2025
Omdöme utan inbjudan
Svar från Koio
We're so happy you were able to find the right fit, Jeff! We hope to bring more colors to our Wide Fit Capri range in the future and appreciate this feedback. Thanks for shouting out our customer service team as well!
I had my package stolen off my porch…
I had my package stolen off my porch and Jade was able to help me get everything figured out. Jade was super helpful, patient and communicative. It took quite a while and phone calls with the delivery company (buy the shipping insurance for real) but Jade let me know how long it could potentially take. Jade also proactively reached out multiple times to let me know things were still moving along. Great help during a painful experience.
If I like the shoes I will absolutely be getting another pair! Thank you again Jade!
24 september 2025
Omdöme utan inbjudan
Svar från Koio
We're so glad Jade was able to help! Thanks so much for your kind review.
Svar från Koio
Thank you, come visit again soon!
Next Level Customer Service
Customer service responded within minutes to help with an exchange issue and took care of it immediately. Fastest and best customer service I’ve ever dealt with for online orders.
23 september 2025
Omdöme utan inbjudan
Svar från Koio
We're so happy we were able to help, Jason, and thanks so much for your review!
Perfect smart casual shoe found
Ryan was super helpful in guiding me to right style and size. Friendly and welcoming. Shoe is exactly what I was looking for after months of searching.
23 september 2025
Omdöme utan inbjudan
Svar från Koio
Thanks so much, we're so glad we were able to help! Come visit us again soon.
Best dress causal shoes in the market
Best dress causal shoes in the market. Very comfortable and look good with everything
20 september 2025
Omdöme utan inbjudan
Svar från Koio
Thanks Tyler, our Capris really are the most versatile sneaker! We hope you enjoy them.
Amazing shoes
Amazing shoes. I have always problems buying shoes and in this case I was able to find a perfect pair!
20 september 2025
Omdöme utan inbjudan
Svar från Koio
We're so glad to hear that, Rodrigo! Thanks for your review!
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