It's definitely one of the best minimalist sneakers I have ever had. The leather is incredibly soft, while the building is really comfortable. Yet the size runs a little large, and the eyelets are... Se mer
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There was a slight error in my order and the customer support team took action and resolved it immediately going above and beyond. I was very impressed and will be sure to come back to Koio for future... Se mer
I love Koio capri but I have to mention that the quality of the sneakers is definitely declining. I own 3 pairs and the difference in the build quality from the first to the third I received last mont... Se mer
Företaget har svarat
Jane, Jade, Aakifah, Violet, and the whole Support team are very responsive and helpful. I'm a big fan of the brand, a repeat client (having purchase 6 pairs of shoes now), and will continue to purc... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Koio Collective is a luxury leather goods brand. Our sneakers are handcrafted in Italy to combine modern design, finest materials, and century old techniques.
Kontaktuppgifter
Broome Street 407, 10013, New York, USA
- koio.co
4,1
Bra
288 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Definitely will continue to purchase from
I was skeptical
At first as I have never heard of them but wow ! I'm impressed ! Shoes are of good quality and their customers service is exceptional. Timing , accommodating , friendly , and helpful!
I have ordered a couple pairs from them
And plan on continuing to purchase . Def will be an ongoing customer !
20 november 2025
Omdöme utan inbjudan
Svar från Koio
Thanks so much for your review, Jaclyn! We're thrilled you had such a great experience. Enjoy your new Koios!
I own over 12 pairs of Koio shoes
I own over 12 pairs of Koio shoes. I purchased the triple white capris 3 times. I wore the first 2 pairs nearly every day. They still looked good (with cleaning obviously and new laces)
Super comfortable. Best luxury sneakers on the market and best value.
19 november 2025
Omdöme utan inbjudan
Svar från Koio
Thanks so much for your review, Mitch! We're so happy your Koios have lasted and been your go-to for years.
Svar från Koio
Thanks Adriana! Glad we could help.
Outsole Deformed
Capri sneakers arrived with deformed outsoles, clear manufacturing defect. Had there been quality control in place, the sneakers never would have made it to my front door. Customer service regarding exchanging was fine, but nothing superlative.
14 november 2025
Omdöme utan inbjudan
Svar från Koio
Hi Matt, we sincerely apologize for the issue with your Capris. You let us know the outsole was a little uneven on the pair you received, and we provided an exchange to get a new pair. Small manufacturing variances can occur once in a while since our shoes are handmade. We appreciate this feedback, and always aim to improve our quality control.
Just bought my 16th pair!
I’ve been buying and wearing Koio for 5 years now. I’m not kidding when I say it’s the only brand of shoes I buy and wear. I just purchased my 16th pair…
16 pairs, and every single one still looks and feels like great.
16 november 2025
Omdöme utan inbjudan
Svar från Koio
We're thrilled to hear you love your Koios! Thanks for your review, and we hope your Koio collection continues to grow.
If I could give this company zero stars…
If I could give this company zero stars - I would! I ordered a pair of shoes after reading an online review and I was very hopeful. But the shoes were the wrong ones. The label on the box didn't match the shoes, and the shoes inside were nothing like what I ordered.
So I did an exchange, went to the post office, and when they received my return they shipped a new pair. But they shipped the wrong shoes again! Even after speaking with customer service, they shipped the exact same wrong shoes!!!
So then a manager contacted me and ASSURED ME if I wanted to try again they would give me a discount on the order and they would monitor the warehouse fulfillment to MAKE SURE the correct order was shipped.
You can guess what happened...EXACT SAME wrong order! How many times do I have to go to the post office to return their shoes???
17 november 2025
Omdöme utan inbjudan
Svar från Koio
Hi Jeremy, we are so sorry that you received the wrong item this many times! We've just sent an email letting you know, but it turns out a batch of this style was mistakenly mislabeled, which explains how this happened multiple times.
This has never occurred before, which is why we didn't catch this sooner, and we sincerely apologize. This is absolutely not acceptable, and not a normal experience with us. Our team is in the process of relabeling this style correctly, and we'll be able to send the correct item if you'd still like to receive it. As an alternative, we can of course provide a refund as well.
I'm also happy to arrange a pick-up so you don't have to go to the post office, and have sent a gift card via email as well for the inconvenience. I sincerely apologize for your experience here, and hope we can show you our usual top-quality level of service going forward. We look forward to hearing from you!
I have two pairs of Koio shoes
I have two pairs of Koio shoes. Top quality shoes. Customer service is responsive, prompt and fair!
14 november 2025
Omdöme utan inbjudan
Svar från Koio
Thanks so much, Paul! Enjoy your Koios :)
Svar från Koio
Thanks, glad we were able to help!
Great quality and a wonderful customer…
Great quality and a wonderful customer service experience.
11 november 2025
Omdöme utan inbjudan
Svar från Koio
Thanks so much for your review! Don't hesitate to reach out if you ever need assistance in the future.
Love these shoes
Love these shoes. I bought two pairs and needed assistance with an exchange on one of the pairs. Aakifah provided excellent customer service, super helpful.
5 november 2025
Omdöme utan inbjudan
Svar från Koio
Thanks so much for the shoutout, Richard! We're so glad Aakifah was able to help.
Great service
I got a product i was dissatisfied with (not the brand’s fault) and the customer service was very human and lets say they got another loyal customer now!
24 oktober 2025
Omdöme utan inbjudan
Svar från Koio
Thanks so much for your review, Roy, we really appreciate it! We're sorry you had an issue with your original order, but we're so glad we were able to help.
Great Product!
Just bought my second pair of Capri sneakers and I made an error in my order and noted the incorrect size. Customer service was great and helped to correct the issue. Much appreciate!
20 oktober 2025
Omdöme utan inbjudan
Svar från Koio
We're so glad we were able to help, and we hope you love your new Capris!
Thin Leather - Results in cracking
Loved the design of the shoe and easy to wear out of the box. However after a few wears the portions of the shoe that crease started to crack. The leather is thin and nothing compared to Common Projects or Oliver Cabells. It feels dry and rough to the touch. I've only worn these shoes out in the city and they are unwearable now due to what looks like spiderweb cracking on both shoes.
19 oktober 2025
Omdöme utan inbjudan
Svar från Koio
Hi Lucas, we appreciate your review. What you're describing definitely isn't normal, so we'd love to look into this further to see if there's a defect or other issue with the pair you have. Your information wasn't included with your review, but if you can send us an email at hello@koio.co with photos of the shoes, we would love to help with this. We hope to hear from you soon!
Svar från Koio
Thanks David!
It’s worth it to go in person!
Ryan was super helpful in assisting me with figuring out my sizing. His patience and knowledge was perfect in cementing my commitment as a Koio customer.
14 oktober 2025
Omdöme utan inbjudan
Svar från Koio
Thanks so much, please come visit us again!
Svar från Koio
Thanks so much Liam, glad we could help!
Their store is really nice in Soho and…
Their store is really nice in Soho and their shoes are pretty amazing! Very comfortable :)
10 oktober 2025
Omdöme utan inbjudan
Svar från Koio
Thanks so much for visiting us. Enjoy your new Koios!
Underwhelming for this price point
Underwhelming for this price point. Bought the capri whites without laces. Fit is terrible, feels loose/not snug, thin material around the foot vs a thick sole, and the faux laces are cheap looking bands. Creases already appearing in the “leather” after 3 wears. Marketing is a 5/5, but value for money is a complete miss and wouldn’t recommend Koio based on the poor quality of the product.
9 oktober 2025
Omdöme utan inbjudan
Svar från Koio
Hi Drew, we sincerely apologize for the disappointment with your Capris. It sounds like you may have ordered the wrong size, and we would love to check your measurements to see if a smaller size would be the right fit. Please reach out to us via email at hello@koio.co so we can assist further! Kindly note as well that creasing in leather is normal, and is how the material softens up and molds to the foot over time.
We appreciate your review, and look forward to hearing from you!
Terrible Quality, Terrible Customer Service
absolutely terrible quality materials and equally awful customer support. I’ve had these shoes for a little over 3 months and the leather is already starting to tear and peel. This should never happen for the price point of the shoe. Customer support is not helpful whatsoever and will just offer you a discount towards another pair that will also degrade in 3 months. To anyone reading this I highly would recommend paying the extra few hundred for common projects, as the quality is a lot higher and the shoes tend not to shoe damage after years of wear. Really disappointed in the KOIOs I bought.
7 oktober 2025
Omdöme utan inbjudan
Svar från Koio
Hi Ryan,
Koios are built to last for years, but this can vary depending on the extent of wear by each customer.
We received photos showing extensively worn shoes with some areas on the toe that had been scraped, which reflect manual damage. As we're unable to be responsible for external damage to shoes outside of normal wear, we did offer a gift card towards a new pair as a compromise.
We apologize for your disappointment, and hope you can understand. Our craftsmen use premium Italian leather, but if the shoes are worn in rough environments or scraped, they can sustain some damage. We appreciate your feedback, and are always working to improve both our product and service.
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