Kineon Labs Omdömen 

Excellent customer service! I would use this companies products simply because of their customer service alone but happy they make quality products too.

Quick response to inquiries!
The Kineon has helped my lower back a lot!!

For the past year, I have used my Kineon Move Pro red lights twice a day for knee pain. It has made a huge difference for me.
Last week, one of the modules on the device stopped charging properly. When I reported this, I got friendly, prompt coaching and follow-up on several things I could do to try to remedy the problem. I tried all three simultaneously and it worked! Now the device is working just fine again. And I even got a friendly follow-up message from Noel, my helper at Kineon. I was very pleased with the help I received, and am thrilled to have my red lights back in action.

This is an amazing device. I’ve used this device for over 2 years to manage chronic over use and knee pain. It doesn’t tear up your leg like other bulky knee braces do. Helps with elbow degeneration as well. My kids also use it for their sports injuries and love it.
The customer support has been amazing as well. Timely responses, positive support and a great device make a great company top to bottom.
I’ve recommended this device to many people. Outstanding!

I've been really enjoying my Kineon, but recently thought I might be having some battery issues. I reached out through the website chat, honestly expecting a chatbot response and not much else.

Instead, Noel emailed me right away. I was traveling and slow to respond, but he followed up more than once to make sure I got the help I needed. When we finally connected, he walked me through a few battery optimization tips and helped me get everything sorted out.

Turns out the issue was me, not the device.

The Kineon has been great, but what really stood out was the customer service. Having a real person take the time to follow up and make sure everything was working properly feels pretty rare these days. Big ups to Noel for going above and beyond.

Detailed, easy to understand directions & friendly!! I own the first gen product & I use it everyday on my knees and shoulders. Makes a big difference!!

The company doesn’t answer phone call, emails, chat bots. There product was supposed to ship and be delivered in 2 days but 5 days later I finally get a response that they are out of stock till 6/16/26. So they made me pay extra for shipping it fast and didn’t even have the product. If I could give them zero stars I would.

I've been using the Kineon Move+ consistently for a while now and it's become one of those things I genuinely can't imagine being without. As someone who travels a lot, which means a lot of walking and being on my feet, muscle soreness used to just be something I accepted as part of the deal. Not anymore. Glad I always bring my MOVE+ with me, so compact and easy to carry.
I've also found it incredibly effective for my back pain, which has been a persistent issue for me. That alone made it worth every penny.
What really elevated the experience for me is the updated strap system. It sounds like a small thing, but it makes a huge practical difference for someone who uses the device on different parts of the body. I'd strongly recommend giving the Move+ a try. It's become a non-negotiable part of my recovery routine.

The customer service is excellent, they provided great clarity to my concerns, and answered all my questions in detail.

I've been using Move+ and it works wonders. Exceptional customer support as well, the team was incredibly helpful and attentive throughout the process

⭐⭐⭐⭐⭐

I've been using the Kineon Move+ for my chronic shoulder pain, and the results have been incredible. Within a few weeks of consistent use, I noticed an 85 to 90% reduction in pain, making everyday activities and workouts much more comfortable. What impressed me most is how easy it is to use and how effectively it helps reduce inflammation and soreness without relying on medication. It's been a game-changer for my recovery and overall quality of life.

I was having an issue with my unit so I reached out to the company through an email asking for help. I got a response back right away with solutions and suggestions that help resolve the problem. Customer service was outstanding and they continue to follow up to ensure that there are no longer any issues. My experience was exceptional.

I've started noticing a reduction in pain and discomfort since incorporating the move+ into my routine. The device is very easy to use, and the build quality feels durable and well-made.

The strap looks and feels good and it's easy to adjust to hit the joint. Although maybe they need to redesign it so it doesn't dangle when it's configured in its shortest configuration.

Thanks Kineon for this wonderful device. I also appreciate that the website includes ways on how to use the device for other joints.

Great customer service. The device is great for tendinitis

UPDATE: Someone from the team responded to this negative review, but no one from Kineon has attempted to contact me about this review even though they have my order number, phone number, email address, full name, and mailing address in my email communications. By the way, there were 28 email communications just for one order.

The Move+ is an amazing product, and I'd recommend it to anyone dealing with injury recovery. Their customer service, however, couldn't be worse. It has taken me weeks to get a very basic issue resolved, and they're either using a terrible bot or a human being with no ability to access message history. Order the product and pray you don't need their help.

Impossible to get a reply from Customer Service. Purchased in error and immediately tried to cancel the order. Only reply was from the AI chat function, saying it was too late to cancel!
Numerous emails ignored.

Scam.
They keep stalling so I can’t get a refund now and they refuse to send the product. I should have purchased from a reputable company instead. Most of their positive reviews are fake.

Unfortunately communication with the company is quite slow so resolving my issue has been unnecessarily time-consuming. In addition, although they offer payment through Flex with a promised Letter of Medical Necessity for my FSA provider, they refused to provide that, saying the product was auto-substantiated. Unfortunately not for my provider so now I'm struggling to get a refund before my card gets turned off.

I am a medical professional and wanted to purchase the item for my son who is an electrician. I sent information discussing the item I wanted to order which was the plus with the laser. Ordered Feb 12th I believe. I got a response back Immediately prior to the sale, expressing that I had some further questions and I did NOT want to continue doing this incessant texting as it feels like they DID NOT REALLY WANT TO SPEAK TO CUSTOMERS. The so- called CEO FORTEST responded and stated “ we of course had no problems speaking with you” I was given some kind of code that I saw on one of their advertisements and my assistant ordered the wrong device, well it did NOT include the laser. They had my order number, my name, my son’s name and address where it would be shipped to and I NEVER heard ANYMORE from them once they got the money. I texted many times, called the absentee phone number they list and at this point they seem to care less!! They got the money and I haven’t heard another word from them about my order. NOT A WORD TO TRY TO FIX THE ISSUE!! I REGRET I EVEN DEALT WITH THEM!! As a medical professional , I don’t think they give a care, AND THEY HAVE THE AUDACITY TO CONTINUE SENDING OUT SOLICITATIONS FOR PURCHASE!!!