Kineon Labs Omdömen 

Intense nerve pain before my shoulder replacement was a given, yet the recovery and reduction of inflammation was significant.
Post surgery application is more noticeable as pain is not the focal point and my PT measurements of progress are impressive!
The biggest kudos go to Mariella for the genuine care and concern of my condition and super quick replacement of one of the parts! She went way beyond the customer service I had looked for. Great products and supported by great folks!
Tim

The customer service is stellar, and Mariella has to be the best customer service representative in the entire universe. Professional, knowledgeable, cordial, and she followed through with everything she promised. What a wonderful experience with a company who really cares.

I've been using their product for my headaches which typically stem from my neck - I've used it for a while now and I've seen a big difference! I typically sit for long hours for work and my neck would get really stiff, this has for sure changed my morning routine!

Noel was quick, kind, and quite helpful. Couldn’t ask for better service for a fantastic product. I use my Move+ for lots of things and it is a wonderful tool for recovery and normal wear and tear. Highly recommend Kineon!

Kineon was very responsive to my requests and persistent in obtaining my reply, which is a nice change for a company. They were more than willing to do everything they could to help me out, and I think they are a solid company that is worthwhile doing business with. Their laser lights are superior to most cold lasers on the consumer market.

Mariella was extremely responsive and helpful.

I’ve been very happy with the Kineon products and see a real recovery benefit. When one module on a unit started to malfunction, they were very responsive and did everything possible to address the issue when though the warranty period had passed quite a while ago.

I have been using the Kineon Move on my knees for several months and I definitely notice a difference. I use it twice a day for 15 minutes on each knee. The pain in my knees has gone away and the mobility is improving.

The device was out of stock for several weeks after ordering. However, Noel and some of her colleagues were excellent about proactively communicating the status. I was in a different country when it was time to ship it from the country where I live (and where I was when I place the original order) and the customer service representatives coordinated shipping to a completely different place and were more than fair about the shipping costs. They also answered quickly and with good detail about how to carry the device back to my home country. Impressive!

i found Noel very understanding and helpful. he listed to my request and came up with a solution. Great customer service

We were recommended the Kineon Move plus by a friend and we were not disappointed. I use it every day for my back to help with inflammation due to arthritis and generally getting older. When I went to use it the other day one of the straps broke. I contacted the company and was immediately taken care of. Customer service through them is top-notch. I highly recommend this product.

Possibly the greatest customer support I have been working with. The product itself is really good, but what stood out to me even more is that the customer support team was extremely well-versed in the product, its use, and best practices, which really inspired me to write this review. I would highly recommend!

I have been using Kineon for more than a year. Bought it for my knee pain that was caused by a skiing accident. I thought I was ready for surgery at the time, but the device actually removed all of my pain and made me be able to do sports again. A measurable difference was felt after just 10 days of use, uncomparably more effective than the physical therapies I have had before that(it also didn't take an hour of my time every day, and it is cheaper looking that the PT in my country for 10 days costs like 50% of the device and has little to no benefits).
After the knee was fixed, I used it for multiple other pains and smaller injuries, it helped with every single one. Also shared it with 3 of my friends, all of us felt better after using it twice a day for 15 minutes.
All in all, I think this product is a technological breakthrough, I love that you can tie it around the pain area and do stuff around the house, isn't really a chore if you incorporate it into your daily routine. I could't stand driving to physical therapies and loosing an hour of my life there before that.

The product is terrific. When I needed a new strap, they responded immediately and gave great, problem free service. I wish they sold everything because this sort of service is exceptional!

Love my Move Pro. Use it daily on my knees, ankles and back. Broke the clasp and they responded and offered replacement within 24 hours. Great people to interact worth. Even sent me ways to use it. Until replacement part arrives.

Great communication

This is an updated review removing my first post and adding additional comments from a 6/14 posting. For my first review I gave 1 star. I ordered my unit paying extra for expedited shipping on June 1, 2026. I was supposed to receive the product within 3 days. It took over three weeks to receive the Red Light Therapy device. The company offered no explanation and never reached out to tell me the situation. I thought that I had be scammed. After reviewing other negative review left here, I realized that the company had run out of stock and had stopped shipping product altogether. No one answers the phone when you call and all messages were ignored. Even their chat bot stopped communicating with me. After posting a purely negative review here and sending a few terse emails demanding either a refund or delivery of the product, they finally started communicating to me via email and once they restocked, they finally sent me a unit. Once I finally received the unit and started using it, it turned out to be effective and easy to use. 1 star on delivery and communication and 4 stars for the actual product.

I have had 2 conversations with customer service. One was regarding the Move+ device itself. The other about accessories

Both times the reply’s were very timely, More importantly, gave me direct & clear answers to my questions and I was able to make an informed decision and purchase.

Since making the purchase I have received great feedback regarding the order status. Everything has been proactive on their part which I love.

So far, this has been a great experience and I am a completely satisfied customer.

Can’t wait to receive my move+

Steve Webre

The company let us know right away that there would be a delay in shipping. They gave us the option to cancel or wait, with a bonus discount.