Bought item… provided shipping and said shipped.. 2 weeks later said item didn’t match “quality standards” tried to give me a lesser crap product… a joke… not legit
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Order E12944KC Avoid Kiichin! I paid extra for japan ems shipping, but they downgrade to a cheap carrier (ECMS) and keep the money difference. To make matters worse, it's fake shipping. They provi... Se mer
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Great option for USA based buyers to find Japanese garden tools. The prices are extremely competitive with US based products even when accounting for shipping. The better quality of Japanese steal m... Se mer
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Recieved the Japanese package in the UK within a month. Well packed in bubble wrap in several layers. One outside the box a few levels on the products themselves within the box. The coffee server are... Se mer
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3,2
Medel
22 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 75 % av sina negativa omdömen
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Bought item… provided shipping and said…
Bought item… provided shipping and said shipped.. 2 weeks later said item didn’t match “quality standards” tried to give me a lesser crap product… a joke… not legit
16 september 2026
Omdöme utan inbjudan
Slower than some to get the goods I…
Slower than some to get the goods I ordered, Price and quality good. Excellent and polite communications, Will likely use them again.
18 augusti 2026
Omdöme utan inbjudan
Svar från Kiichin
Thank you for taking the time to share your feedback! We’re pleased to hear that you were happy with the price and quality of your order, and especially with our communication and service.
We appreciate your patience regarding the delivery time and will continue working to make the ordering and delivery process as smooth and efficient as possible. We’re delighted to hear that you’re likely to order from us again, and we look forward to serving you next time!
Bait and switch shipping
I placed an order for a knife dispatched to the UK. Kiichin then informed me that the shipping method I had placed my order with via their website was not appropriate, and I had to pay an additional £17.19.
I note that a week after I placed the order, the website still offers the original shipping method that my order was placed with as an option.
This is a classic bait and switch, and they don't seem concerned about updating their website (if indeed it is wrong) to avoid misleading customers.
5 augusti 2026
Omdöme utan inbjudan
Svar från Kiichin
Dear Graeme Morgan,
Thank you for sharing your feedback with us.
Please accept our absolute and sincerest apologies for the frustration and inconvenience this shipping issue caused you. We are truly sorry that you were asked to pay an additional fee after placing your order, and we completely understand why this experience felt misleading and disappointing.
We take full responsibility for not having our shipping options properly updated on the website in a timely manner. Your feedback has been shared directly with our team so we can address this issue immediately and prevent it from happening to anyone else.
Thank you once again for taking the time to bring this to our attention. We are deeply sorry that we let you down, and we wish you all the best.
Warmest regards,
Bait-and-Switch Shipping & Complete Ghosting - AVOID!
Order E12944KC
Avoid Kiichin! I paid extra for japan ems shipping, but they downgrade to a cheap carrier (ECMS) and keep the money difference.
To make matters worse, it's fake shipping. They provided a tracking number that shows absolutely zero movement, meaning they never actually handed the parcel to the carrier.
The exact moment I emailed them to demand a refund for the shipping difference and questioned the fake tracking, they completely ghosted me. Zero replies, they just pocketed my money and disappeared.
28 juli 2026
Omdöme utan inbjudan
Svar från Kiichin
Dear Yukun Song,
Please accept our deepest apologies for the poor experience and the frustration you have gone through with your order E12944KC. We are truly sorry for the issues regarding the shipping method and the lack of communication from our side, as this is certainly not the standard of service we aim to provide.
Thank you so much for bringing this to our attention, and thank you for taking the time to discuss this matter with us so we could reach an agreement that works best for both sides.
We truly appreciate your patience, your trust, and for working through this with us. We hope you will receive your package very soon.
Thank you once again, and we sincerely apologize for all the inconvenience caused during your shopping experience with us.
Best regards,
Kiichin Warning to Buyers: Deceptive stock listings, false delivery dates on Google Ads, and terrible customer service.
I am writing this to warn other shoppers about Kiichin’s deceptive practices. Here is what happened with my order (#E12648KC):
1. False Advertising on Google: On July 17, I ordered a knife that was advertised on Google Shopping as "In Stock" with a fast delivery estimate. Today (July 28), their Google ad still promises a delivery date of "By July 30" (arriving in just 2 days).
2. Hidden Out-of-Stock Status: Days after placing my order, I emailed them asking about customs fees. Only then did they admit the item was completely OUT OF STOCK until mid-August, with no guaranteed shipping date even after restocking. They never notified me—if I hadn't emailed them first, my money would have been held with zero updates.
3. Unreasonable Refusal & Stalling on Cancellation: When a second order (#E12876KC) was accidentally placed via Shop App's one-click checkout, I requested an immediate cancellation. Instead of processing it, Kiichin delayed the cancellation for days, emailing me to keep the order active by switching to postal shipping, which would allow a $30.27 partial duty refund. From July 17 to July 28—for 11 full days—I had to spend my precious time after work stressed and wrestling over email to resolve their mess. Despite this waste of my time and energy, I was still willing to compromise and keep the order. I simply asked them to apply the same $3 first-purchase discount code from my initial order so I could purchase it at the original price. Surprisingly, they refused, claiming "system limitations." This is a complete contradiction: if their system could process a $30.27 duty refund, adding the $3 discount to that refund ($33.27 total) was completely feasible. When they refused, I stated that without matching the original price, the order should be canceled as originally requested. Ultimately, Kiichin chose to reject the $3 adjustment and canceled the order on their end. What makes this worse is that they never offered a genuine apology for their own misleading ads and hidden out-of-stock failure, nor did they show any willingness to take responsibility or compensate for the massive waste of my time and stress. They simply washed their hands of the situation rather than showing basic accountability to a customer affected by their mistakes.
Kiichin misleads buyers with false Google Ads, holds money for non-existent stock, and hides behind absurd excuses. What is most concerning is that they fail to even recognize their own mistakes (false advertising, hidden out-of-stock status, insincere customer support) and have zero intention to resolve them. Given this complete lack of accountability, these issues will likely remain uncorrected—so please be extremely cautious before purchasing!
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Key Summary:
1. False Google Ads & Hidden Out-of-Stock Status: Promised fast delivery on Google despite the item being completely out of stock, with zero notification to the buyer.
2. Unreasonable Logic & Refusal: Refused a simple $3 discount adjustment claiming "system limitations," while simultaneously offering a $30.27 duty refund.
3. Real Damage & Wasted Time: Caused 11 full days of severe stress and wasted personal time after work to resolve their mistake.
4. Total Lack of Accountability: Showed no genuine apology or willingness to compensate, choosing instead to unilaterally cancel the order on a willing customer.
5. Warning to Buyers: They fail to even recognize their own mistakes, meaning these deceptive practices will likely continue.
28 juli 2026
Omdöme utan inbjudan
Svar från Kiichin
Dear Jaeoh Shin,
Thank you so much for sharing your honest thoughts and detailed feedback with us.
Please accept our deepest and most sincere apologies for the frustrating experience you went through regarding your recent orders, the inventory tracking issues, and the communication delays you encountered. We completely understand how stressful and disappointing it must have been to deal with these unexpected hurdles, especially after placing your trust in us.
We take your review very seriously. We are closely examining our advertising accuracy, inventory updates, and support workflows to ensure these mistakes are not repeated. Thank you so much for taking the time to communicate with us and share your perspective throughout this process—feedback like yours is invaluable in helping us do better.
While we fell short this time, we truly hope you might consider giving us another chance in the future to provide you with the seamless, high-quality service you deserve.
Thank you once again for your time, patience, and for bringing this to our attention. We wish you all the best.
Warmest regards,
I received my parcel well packaged and…
I received my parcel(E11961KC), well packaged and within the stated timeline.The team is very responsive and has a reliable communication.I will be glad to order from them again.Totally recommend.
26 juni 2026
Omdöme utan inbjudan
Svar från Kiichin
Thank you so much for your wonderful 5-star review! We’re delighted to hear that your parcel arrived safely, well packaged, and within the stated timeframe. We also really appreciate your kind words about our team and communication.
It was a pleasure serving you, and we look forward to assisting you again with your next order. Thank you for recommending us! 😊
Well packed in bubble wrap in several layers
Recieved the Japanese package in the UK within a month. Well packed in bubble wrap in several layers. One outside the box a few levels on the products themselves within the box. The coffee server are well made. The lid is secure once on but removable. For me it was important a flat server bottom to be able to maintain coffee at a stable temperature on top of warmers. Overall very impressed by the little details.
30 december 2025
Omdöme utan inbjudan
Svar från Kiichin
Dear Alexandru,
Thank you so much for your kind words and for sharing your detailed feedback!
We are delighted to hear that your coffee server arrived safely in the UK and that you are impressed with the packaging and the quality of the product. It’s great to know that the flat bottom design meets your needs for maintaining the perfect coffee temperature.
We truly appreciate your support and hope you enjoy many wonderful coffee moments with your new server.
Have a lovely day!
Best regards
beautiful stainless kettle
I received my beautiful stainless steel kettle quickly and I just love it. The shape, quality and craftsmanship is superb. It’s a perfect kettle!
11 augusti 2025
Omdöme utan inbjudan
Svar från Kiichin
Dear Dawn,
Thank you so much for your wonderful review. We’re thrilled to hear that you love your new stainless steel kettle and that it arrived quickly. It’s fantastic to know that the shape, quality, and craftsmanship met your expectations—there’s nothing better than finding the perfect piece for your home.
We truly appreciate your support and hope you enjoy your kettle for many years to come.
Was delivered on time and well delivered packaged
Was delivered on time and well packaged
5 augusti 2025
Omdöme utan inbjudan
Svar från Kiichin
Dear Nana,
Thank you so much for your review! We're glad to hear your order arrived on time and in good condition. We always do our best to ensure a smooth and secure delivery experience. 😊
We truly appreciate your support and hope to serve you again soon! 💛
USA Based Buyer Finds Japanese Tools
Great option for USA based buyers to find Japanese garden tools. The prices are extremely competitive with US based products even when accounting for shipping. The better quality of Japanese steal makes it a no brainer.
The shipment took 7 business days, landing right in the middle of the estimated window of 6-8. The items were packed extremely well. The website is somewhat clunky to navigate but if you know what you are looking for the checkout process is a breeze.
22 juli 2025
Omdöme utan inbjudan
Svar från Kiichin
Dear Michael,
Thank you for taking the time to share such a thoughtful and detailed review.
We are pleased to hear that you were satisfied with both the quality and value of the Japanese garden tools, and that the shipment arrived within the estimated delivery window. It is also gratifying to know that the packaging met your expectations and ensured the items arrived safely.
We appreciate your feedback regarding the website navigation. While we are glad the checkout process was smooth for you, we will take your comments into consideration as we continue working to improve the overall browsing experience.
Your trust and support mean a great deal to us, and we look forward to serving you again in the future.
Prompt shipping and delivery
Prompt shipping and delivery. Also a great product!!!!!
1 augusti 2025
Omdöme utan inbjudan
Svar från Kiichin
Dear Craig,
Thank you very much for taking the time to share your feedback.
We are delighted to hear that your order was shipped and delivered promptly, and that the product met your expectations. Providing both efficient service and high-quality items is always our priority, and it is gratifying to know that we succeeded in your case.
Your satisfaction is greatly valued, and we sincerely appreciate your trust in us. We look forward to the opportunity to serve you again in the future.
Fast International Shipping - Great Product
Well-packaged, arrived quickly for international shipping and the product is the real brand and in perfect, new condition.
28 juli 2025
Omdöme utan inbjudan
Svar från Kiichin
Dear Mary,
Thank you so much for your fantastic review!
We're thrilled to hear that your order arrived quickly and safely — especially with international shipping involved. It's great to know the product met your expectations and arrived in perfect, brand-new condition. Authenticity and careful packaging are always top priorities for us, so your feedback means a lot.
Thank you again for your support, and we look forward to serving you again soon! 🌍📦✨
Wonderful place to buy Japanese home goods
Wide selection of quality products made from Japan. I particularly love the Noda kettle I bought, and everything came well packaged. Staff was also very communicative and courteous about any delays in processing due to backorder.
28 juli 2025
Omdöme utan inbjudan
Svar från Kiichin
Dear Jeannie,
Thank you so much for your thoughtful and detailed review!
We’re absolutely delighted to hear that you enjoyed shopping with us and found exactly what you were looking for — the Noda kettle is a fantastic choice, and we’re so glad it lived up to your expectations! 😊
It also means a lot to know that our team’s communication and care made a difference during the backorder process. We always aim to keep our customers informed and treated with respect throughout every step.
Thank you again for your support — we truly appreciate it and look forward to helping you find more beautiful Japanese home goods in the future! 🏠🇯🇵✨
Great experience
29 maj 2025
Omdöme utan inbjudan
Svar från Kiichin
Dear Mark,
Thank you sincerely for taking the time to share your positive feedback — we are truly delighted to hear that you had a great experience with us.
Your satisfaction is our top priority, and such kind words reaffirm our commitment to delivering exceptional service every step of the way. We look forward to welcoming you again in the future and continuing to exceed your expectations.
Best experience hands down
Excellent communication, great products and very friendly staff. I already have another order on the way and will be buying of Kiichin again. Very fast shipping to Australia.
Order # 866976KC
27 maj 2025
Omdöme utan inbjudan
Svar från Kiichin
Dear John,
Thank you so much for your outstanding review. We are truly honored to hear that you had such a positive experience with us. From clear communication to high-quality products and prompt international shipping, we strive to provide the best service possible—and it’s incredibly rewarding to know that our efforts are appreciated.
We're especially grateful for your continued support and trust in Kiichin, and we’re thrilled to know you already have another order on the way. Serving valued customers like you is what motivates us every day. We look forward to delivering many more great experiences in the future!
Great product
I received my lotion bottle in perfect condition; it was exactly like it is in the photos. Wonderful.
8 maj 2025
Omdöme utan inbjudan
Svar från Kiichin
Dear Rindr,
Thank you so much for your kind review! We're glad to hear the lotion bottle arrived in perfect condition and met your expectations. It’s always our goal to deliver exactly what you see—wonderful indeed! 😊
Pretty good
Pretty good. One of the few places I was able to find this item. Delivered within a reasonable timeframe. Although shipping was quite expensive. One of the pens in the set arrived with the cap loose, however it works perfectly fine and is not dried out. Very happy with my purchase. (#866213KC)
17 mars 2025
Omdöme utan inbjudan
Svar från Kiichin
Thank you for your feedback! We're glad you were able to find the item with us and that it arrived within a reasonable timeframe. We appreciate your understanding regarding the shipping cost—it's something we continuously work on optimizing. Hope to serve you again.
The the product is exactly as described…
The the product is exactly as described and I have no problem with that. But I was not expecting was the customs duty charge, there was no mention at the time of purchase and this is the only reason why I cannot give five stars
7 mars 2025
Omdöme utan inbjudan
Svar från Kiichin
Dear Paul,
Thank you for your feedback! We're glad to hear that the product met your expectations. We apologize for any inconvenience caused by the customs duty charge and we will take your feedback into consideration to improve transparency in the future. We hope this won't affect your overall satisfaction, and we appreciate your understanding!
Svar från Kiichin
Thank you so much for your review. Hope to serve you again soon.
AVOID!
AVOID!
I thought there was something off when I first encountered this site.
I ordered an item, it took forever to arrive, but overall seemed ok.
I then went to reorder the same item a few months later, it had more than doubled in price and the postage cost was nearly double too!
On challenging kiichin, I got some convoluted story that their suppliers set the product and postage price!
My initial gut instinct was correct, kiichin are little more than a 3rd party reseller, perhaps they should rebrand themselves “kerching”…
AVOID!
10 augusti 2024
Omdöme utan inbjudan
Svar från Kiichin
Dear Ian,
Thank you for your feedback. We’re sorry to hear about your disappointment and would like to clarify a few points.
As a seller, we do not manufacture the products ourselves but source them from our suppliers. Some items with high demand frequently go out of stock, and restocking can take time, which may impact pricing. Prices are set by suppliers, and fluctuations can occur due to availability, exchange rates, and other market factors beyond our control.
Regarding shipping, you selected Registered Small Packet AIR, which typically takes 25–30 business days for delivery. The process can sometimes be further delayed due to customs clearance procedures, which are unfortunately beyond our control.
As for shipping fees, we do not set or profit from them. We collect the charges on behalf of the delivery service, and rates may vary depending on the carrier’s policies.
We genuinely appreciate your business and regret that your experience did not meet your expectations. If there is anything we can do to assist you further, please let us know.
Best regards,
Kiichin Team.
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