Really disappointed with their Customer Service. Ordered some items to support a local charity and I have no idea where they have been delivered, but certainly not to the delivery address. Can't con... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased some “refurbished” Airpods from KF Direct last year. They broke within 3 months (battery died and the mechanisms of the airpod was hanging off, despite light usage) and I was issued with a... Se mer
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Second time to purchase refurbished AirPod pros from this company and I can honestly say I’ve been more than impressed. Very reasonable prices and a genuine product that works well. Very speedy delive... Se mer
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KF-Direct provided excellent service in helping me to find the correct replacement cable for my in-house display connected to my smart meter. Neither Eon nor the smart meter manufacturer could be... Se mer
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Företagsinformation
Skrivet av företaget
KF Direct is a UK-based online retailer specializing in stylish, energy-efficient indoor and outdoor lighting solutions, including ceiling lights, wall lights, solar lights, festoon lights, and decorative lighting for homes and gardens. The company focuses on offering high-quality products at competitive prices, helping customers create beautifully illuminated living spaces with ease.
Kontaktuppgifter
55 Longsmith Street, , GL1 2HT, Gloucester, Storbritannien
- +44 1452 26 0075
- sales@kfdirect.co.uk
- kfdirect.co.uk
3,5
Medel
857 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Under couter led lights.Great product and good delivery
Great product and good delivery
3 oktober 2023
Omdöme utan inbjudan
Svar från KFDirect
Hi,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Very easy to order.
Very easy to order.
Delivery was quicker than expected.
Products and Prices can't be faulted.
Would highly recommend.
20 september 2023
Omdöme utan inbjudan
Svar från KFDirect
Dear Walter,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Fake Airpods
As so many others have reported. This company sells supposedly refurbished airpods but they are fake. I had to replace one of the airpods after a year and a half so went to Apple but I can’t sync a new AirPod with the case as they are fake. Confirmed by Apple. Avoid.
21 augusti 2023
Svar från KFDirect
Hi,
We apologize for the inconvenience this may have caused.
Please note that once a product have been refurbished by 3rd party then the brand will not take responsibility for it.
If you need any furhter assistance please do let us know.
Kind Regards
Dave
Customer Care
Replaced broken item with no issue
14 augusti 2023
Omdöme utan inbjudan
Svar från KFDirect
Dear Marie,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Service was really good I recommend to…
Service was really good I recommend to do shopping from here
12 augusti 2023
Omdöme utan inbjudan
Svar från KFDirect
Hi,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
I have not received my order yet
12 augusti 2023
Omdöme utan inbjudan
Svar från KFDirect
Dear Nancy,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
I would have to say good delivery…
I would have to say good delivery service at times are early and other times for me on time so very good.
22 maj 2023
Omdöme utan inbjudan
Svar från KFDirect
Dear Jo,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Had some questions before I made the…
Had some questions before I made the purchase, customer service was excellent. Choose delivery for up to 10 working days but purchase was received in 4working days.
2 juni 2023
Omdöme utan inbjudan
Svar från KFDirect
Dear KEN,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Not refurbished Apple Airpods - avoid
I purchased some “refurbished” Airpods from KF Direct last year. They broke within 3 months (battery died and the mechanisms of the airpod was hanging off, despite light usage) and I was issued with a replacement. These then broke within 4 months. Having now bought some legitimate Apple Airpods, I can can confirm the Airpods KF-Direct are selling are fake knock-offs from China. Do yourself a favour, avoid this company and save up for a proper pair of earphones.
16 maj 2023
Svar från KFDirect
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare with brand new as the quality may differ because of the refurbishment process. The internal components are Apple but the external body can be changed due to hygienic reasons.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand new ones.
You are still covered with seller warranty as well as eligible for full refund but for that we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
Daniel
Customer Care
Outstanding Service!
Really good communication, delivery came on time, product works exceptionally
26 april 2023
Omdöme utan inbjudan
Svar från KFDirect
Dear Hansel,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Excellent service
Excellent service, received my order on time. Great service.
5 maj 2023
Omdöme utan inbjudan
Svar från KFDirect
Dear Sherlan,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
AirPod Pros
Second time to purchase refurbished AirPod pros from this company and I can honestly say I’ve been more than impressed. Very reasonable prices and a genuine product that works well. Very speedy delivery. Customer service were also very helpful. Highly recommend.
18 april 2023
Omdöme utan inbjudan
Svar från KFDirect
Dear LH,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Viva KFDirect!
Everything, the whole process was great. Starting from the TrustPilot high rating, I felt safe all the process. The order came well on time and exactly as I had ordered. The product was exactly as what was described.
21 april 2023
Omdöme utan inbjudan
Svar från KFDirect
Dear Noel,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Svar från KFDirect
Dear Saeed,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Excellent quality of product and fast
Excellent quality of product and fast, professional service
20 april 2023
Omdöme utan inbjudan
Svar från KFDirect
Dear Juliette,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Easy website to use and very quick…
Easy website to use and very quick delivery
17 april 2023
Omdöme utan inbjudan
Svar från KFDirect
Dear D Pitcock,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Everything works perfectly
17 april 2023
Omdöme utan inbjudan
Svar från KFDirect
Dear Oana,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Very fast service
Very fast service, got what I ordered, so happy days
17 april 2023
Omdöme utan inbjudan
Svar från KFDirect
Dear Sue,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Easy to order at a good price
Easy to order at a good price. Works well - sound excellent
7 april 2023
Omdöme utan inbjudan
Svar från KFDirect
Dear Derek,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Excellent!
Very good and reliable arrived on time. Slightly shorter than I expected but does the job
16 april 2023
Omdöme utan inbjudan
Svar från KFDirect
Dear Muzammel,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
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