Really disappointed with their Customer Service. Ordered some items to support a local charity and I have no idea where they have been delivered, but certainly not to the delivery address. Can't con... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased some “refurbished” Airpods from KF Direct last year. They broke within 3 months (battery died and the mechanisms of the airpod was hanging off, despite light usage) and I was issued with a... Se mer
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Second time to purchase refurbished AirPod pros from this company and I can honestly say I’ve been more than impressed. Very reasonable prices and a genuine product that works well. Very speedy delive... Se mer
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KF-Direct provided excellent service in helping me to find the correct replacement cable for my in-house display connected to my smart meter. Neither Eon nor the smart meter manufacturer could be... Se mer
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Företagsinformation
Skrivet av företaget
KF Direct is a UK-based online retailer specializing in stylish, energy-efficient indoor and outdoor lighting solutions, including ceiling lights, wall lights, solar lights, festoon lights, and decorative lighting for homes and gardens. The company focuses on offering high-quality products at competitive prices, helping customers create beautifully illuminated living spaces with ease.
Kontaktuppgifter
55 Longsmith Street, , GL1 2HT, Gloucester, Storbritannien
- +44 1452 26 0075
- sales@kfdirect.co.uk
- kfdirect.co.uk
3,5
Medel
857 omdömen
Ingen aktuell inbjudningshistorik
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Really disappointed
Really disappointed with their Customer Service. Ordered some items to support a local charity and I have no idea where they have been delivered, but certainly not to the delivery address. Can't contact them by phone (they just don't answer). Email response was to give me RM tracking nr which doesn't give a delivery address, just a picture of a box, which could literally be anywhere. Not impressed at all.
THEY KEEP REPLYING TO MY EMAIL WITH THE SAME TRACKING NR AND NO FURTHER INFORMATION. WHEN YOU CLICK THROUGH THE TRACKING IT JUST SHOWS A PHOT OF A BOX - NO ADDRESS OR PROOF OF WHERE IT WAS DELIVERED. GET YOUR FACTS STRAIGHT.
28 oktober 2026
Omdöme utan inbjudan
Svar från KFDirect
Dear Anthony,
We are in constant contact with you; we are replying to all of your emails.
Your order was delivered to you on 28 October; the delivery tracking number is QP285951543GB, via Royal Mail.
Kind regards,
Finn
Customer Care
Ordered some outdoor lighting that went…
Ordered some outdoor lighting that went missing in the post, KFDIRECT resolved the problem & sent out a new set the next day, fantastic service & will continue to use them on future projects, thanks very much.
9 oktober 2026
Omdöme utan inbjudan
Took money then cancelled order!!!
Finn I DID NOT REQUEST A CANCELLATION!!!! Utter Lie!!!They took my order & my money then hours late just cancelled out my order, saying I requested it cancelled, this is a lie! I did NOT want it cancelled, also written was we have NOT refunded your payment yet! No explanation, nothing! I emailed asking for an explanation and received absolutely nothing!!! Zero stars!!
4 augusti 2026
Omdöme utan inbjudan
Svar från KFDirect
Hi,
We apologize for the confusion; your order was cancelled per your request, and we processed the refund immediately.
The bank takes 1--2 working days in processing the refund, which caused the delay.
Kind regards
Finn
I purchased a kitchen led light fitting…
I purchased a kitchen led light fitting it lasted 2/3weeks contacted them,sent all the information they asked for getting no response anymore, would not recommend do not purchase from them customer service is non existent.
1 juni 2026
Omdöme utan inbjudan
Svar från KFDirect
Dear Alan,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
Beautiful light
Beautiful light, speedy delivery and well packaged. Would recommend this company.
26 februari 2025
Omdöme utan inbjudan
Svar från KFDirect
Dear Paul,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Light arrived on time and clean bright…
Light arrived on time and clean bright light, ideal for a bathroom 👌🏼
4 januari 2025
Omdöme utan inbjudan
Svar från KFDirect
Dear Paul,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Great experience
Delivery was efficient, kept well briefed on dispatch, the product was good
10 januari 2025
Omdöme utan inbjudan
Svar från KFDirect
Dear Caroline,
Thank you so much for your review
We hope to see you again with us.
Kind Regards,
David
Customer Relations
Product delivered promptly & works well
Product delivered promptly & works well
2 januari 2025
Omdöme utan inbjudan
Svar från KFDirect
Hi,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
David
Customer Relations
I like their product very well
30 november 2024
Omdöme utan inbjudan
Svar från KFDirect
Dear Hira,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
David
Customer Relations
Products are not genuine.
9 december 2023
Omdöme utan inbjudan
Svar från KFDirect
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller-upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare them with brand new as the quality may differ because of the refurbishment process.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand-new ones.
You are still covered with the seller warranty as well as eligible for a full refund but for that, we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around the UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
Finn
Customer Care
Very good product fast service enjoy…
Very good product fast service enjoy the product
19 november 2024
Omdöme utan inbjudan
Svar från KFDirect
Hi,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
David
Customer Relations
Misleading website discount prices
Purchased 2 packs of Litogo solar lights order No #KFD#1147 as advertised on their website at £14.79 per pack, a delivery was made by Amazon unfortunately I only received one pack, emailed and phoned the company many times I finally received a reply which informed me that the item was incorrectly listed and the price I paid was for one pack of 4 lights, therefore I have paid £29.58 for the lights this has made them more expensive than any other supplier on the internet.
The lights are still listed on the website at £14.79 per pack of 4, this is totally misleading so buyers beware the prices are not always what they seem
24 september 2024
Omdöme utan inbjudan
Svar från KFDirect
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Jason
Customer Care
Order of lamps placedGood telephone and email communication…
Good telephone and email communication due to a mix up on my behalf. Very pleased with my lamps. Delivery was great, came 2 days earlier than expected. Would recommend your company to family and friends.
18 mars 2024
Omdöme utan inbjudan
Svar från KFDirect
Dear Janet,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
The experience was great as i wasn't…
The experience was great as i wasn't sure of the company but they delivered what theh promised
22 mars 2024
Omdöme utan inbjudan
Svar från KFDirect
Dear Shahid,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
All round super great service
All round great service, item looks great, price is great and I got £6.00 off just by ordering. Seller let's you know every step of the way, the process of your order, and super fast delivery, thank you so much
10 mars 2024
Omdöme utan inbjudan
Svar från KFDirect
Dear Carolyn,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Excellent from buying to delivering
I ordered a bed and from start to finish I was kept updated with everything, guys delivered bed and built it, extremely pleased with the bed and would definitely recommend company, bed is very comfortable and great quality, very happy with my purchase
9 februari 2024
Omdöme utan inbjudan
Svar från KFDirect
Dear Lynn,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Good communication.
1 februari 2024
Omdöme utan inbjudan
Svar från KFDirect
Dear Carole,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Really quick delivery
Really quick delivery. Got just what I needed.
4 februari 2024
Omdöme utan inbjudan
Svar från KFDirect
Dear Barrie,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Only took two days to get here after…
Only took two days to get here after ordering, excellent service. Thank you KF Direct.
1 februari 2024
Omdöme utan inbjudan
Svar från KFDirect
Dear Peter,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Products came on time
Products came on time. And well impressed. with how well the lights work.
3 februari 2024
Omdöme utan inbjudan
Svar från KFDirect
Dear Mark,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
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