YouChoose  Omdömen 1 386

Svar från YouChoose

17 timmar sedan

We appreciate you taking the time to leave feedback.

We can see that your Just Eat gift card code was sent on 4th April at 7.07pm. In most cases where emails don’t appear in the inbox, they may have been filtered by the email provider, so we kindly ask that you check your spam or junk folders. Searching for “yourdigitaldelivery” may also help locate the email containing your code.

At present, we’re unable to see any contact made to our Customer Service team from the email address used for this review. Our team is always happy to help and can quickly assist by guiding you through your folders or resending the code if needed.

Please do reach out to us via the online chat facility, as this is the fastest and easiest way for us to resolve queries like this and ensure you receive your gift card as soon as possible.

We appreciate your patience and look forward to helping you get this sorted.

Warm Regards, The YouChoose Team

Svar från YouChoose

2 dagar sedan

Thank you for taking the time to share your feedback. We understand that the process can feel different compared to traditional single‑retailer gift cards.

YouChoose has always been a two‑step multi‑retailer gift card, which means the card needs to be exchanged on our website before it can be used with specific retailers or brands. This model is becoming increasingly popular because it gives customers greater choice, flexibility, and security—rather than being locked into just one store.

To make things as simple as possible, there are four easy steps to using a YouChoose card:

Register an account on our website
Register your YouChoose card, which uploads the credit to your account
Browse 170+ brands and select your favourite(s)
Check out and receive your codes, ready to use with your chosen retailers

While this involves a little setup at the start, it allows you to split your value across multiple brands, choose exactly what you want and when, and benefit from added security if the physical card is ever lost or misplaced.

We truly appreciate your feedback and are always working to make the experience even smoother. If you ever need help, our customer support team is more than happy to guide you through the process.

Warm Regards, The YouChoose Team

Svar från YouChoose

17 timmar sedan

We’re sorry to hear about your frustration, but we’d like to reassure you that this is not a scam. Your YouChoose gaming voucher is valid and can be redeemed on our platform.

We’re aware that some customers have experienced availability issues on the gaming page, and we’re actively working to improve the user journey and fix these issues to ensure a smoother checkout experience.

If a game shows as unavailable, our Customer Service team can help you explore alternative options or assist with your voucher. Please contact us via the online chat, and we’ll be happy to help resolve this as quickly as possible.

Warm Regards, The YouChoose Team

Svar från YouChoose

2 dagar sedan

Thank you for taking the time to share your feedback.

To clarify how YouChoose works, there are four easy steps to using your voucher:

Register an account
Register your YouChoose card
Browse and select your chosen brand(s)
Check out and receive your digital code(s)

YouChoose is designed as a two‑step multi‑retailer gift card. By creating an account and registering your card, you can split your balance across multiple brands, rather than being restricted to a single retailer. This also allows you to track your orders in your account area and enables our customer support team to assist more efficiently should any account‑related queries arise.

We can also see from our records that your YouChoose credit was successfully exchanged for a Sainsbury’s digital code, which indicates that everything is now in order. We’re sorry that registering your voucher didn’t go smoothly initially, as we appreciate this can affect the overall experience.

Our customer support team is available and highly responsive Monday to Friday, 9am–5pm, and we always recommend reaching out during these hours if you need direct assistance from one of our advisors. Outside of these hours, we offer a chatbot and Help Centre articles to support customers with troubleshooting more common queries.

Your feedback is really valuable to us, and we’re continually working to improve both our platform and support journey. If you need any further assistance, please don’t hesitate to get in touch — we’d be very happy to help.
Kind regards, The YouChoose Team

Svar från YouChoose

2 dagar sedan

Thank you for taking the time to leave such detailed feedback.

We understand how inconvenient it can be when a code doesn’t work as expected. We do always advise customers to enter the voucher code carefully, as some characters can look very similar (for example, O and 0, I and 1, or S and 5). Copying and pasting the code, as you eventually did, is often the best way to ensure it’s entered exactly as issued, and we’re pleased to hear this resolved the issue for you.

YouChoose does require setting up an account and registering the card before redemption. This is because it’s designed as a multi‑retailer gift card, allowing you to choose from a wide range of brands and, if you wish, split your balance across multiple retailers.

Having an account also means:

Your selected codes are stored securely in one place
You can track past orders easily
Our customer support team can assist more efficiently if any queries arise

We appreciate your comments regarding verification steps and on‑screen prompts, particularly when using a mobile device. While these measures are in place to protect customers and prevent fraud, we recognise they can feel cumbersome, especially on smaller screens, and your feedback helps us continue improving the user experience.

Thank you again for your honest review — it’s genuinely helpful, and we’re sorry your experience didn’t meet expectations.

Kind regards, The YouChoose Team

Svar från YouChoose

2 dagar sedan

Thank you for taking the time to leave your feedback.

We understand that YouChoose involves a few steps, including registration and verification, and we appreciate that this won’t suit everyone. The reason for this process is that YouChoose is designed as a multi‑retailer gift card, offering flexibility and choice rather than being limited to a single brand.

By registering an account and your card, customers can:

Choose from a wide range of retailers
Split their balance across multiple brands
Track orders and digital codes in one place
Receive more efficient support from our customer service team if needed

We can also see that your YouChoose credit was successfully exchanged for your digital code of choice on 13 April, so we trust that everything is now in order.

For customers who prefer a quick, single‑brand option, a direct retailer voucher may feel simpler. YouChoose is aimed at those who value choice and flexibility, particularly when gifting.

Thank you again for your review — your feedback helps us continue to improve our service and user experience.

Kind regards, The YouChoose Team

Svar från YouChoose

2 dagar sedan

Thank you for your review — we’re sorry to hear that you were concerned about not receiving your voucher.

We can confirm that your B&M digital code was sent successfully on 13 April to the email address provided at checkout. We kindly recommend checking your spam or junk folders, as email providers can sometimes filter digital vouchers into these folders.

If you’re still unable to locate the email, please don’t worry — our customer support team will be very happy to resend the voucher and ensure you receive it. We’re available Monday to Friday, 9am–5pm, and are always happy to help resolve this quickly.

Kind regards, The YouChoose Team

Svar från YouChoose

2 dagar sedan

Thank you for taking the time to leave your feedback — we appreciate you sharing your experience.

We understand that YouChoose involves registering and selecting your retailer before spending, and that this can feel like extra effort, particularly if you’d prefer to decide where to spend at the point of purchase. The reason for this process is that YouChoose is designed as a flexible multi‑retailer gift card, giving recipients greater choice rather than locking them into a single option.

Once registered, YouChoose allows you to:

Choose from a wide range of retailers
Split your balance across multiple brands
Store and access all digital codes in one place
Receive efficient support from our customer service team if needed

While alternative multi‑retailer cards may feel simpler upfront, they often come with their own limitations — such as only being redeemable with one retailer, being restricted to in‑store use, or requiring the transaction to be the exact card value or less and part payment is not permitted.

YouChoose is designed to avoid these constraints by prioritising flexibility and convenience after setup.


Kind regards, The YouChoose Team

Svar från YouChoose

2 dagar sedan

Thank you for sharing your feedback.

We understand that the security checks, including the “I’m not a robot” verification, can feel frustrating, especially when you’re keen to register and use your voucher quickly. These measures are in place to protect customers and prevent fraud, but we recognise they don’t always provide the smoothest experience for everyone.

YouChoose does require an account and card registration because it’s a multi‑retailer gift card. This setup allows customers to:

Choose from a wide range of retailers
Split their balance across multiple brands
Store and access digital codes securely
Enable our customer support team to assist efficiently if needed

That said, we completely appreciate that this process may not suit all users, and your feedback is important to us. We’re continually reviewing how we can make registration and security steps clearer and more user‑friendly.

If you need any assistance, our customer support team is available Monday to Friday, 9am–5pm, and will always be happy to help guide you through the process.

Kind regards, The YouChoose Team

Svar från YouChoose

2 dagar sedan

Thank you for taking the time to leave your feedback — we’re sorry to hear about your frustration.

We can see that you successfully exchanged your YouChoose credit for a Clarks digital gift card. The redemption formats (in‑store and/or online) for each brand are clearly stated on the product page of every retailer on our website, so customers can review these details before completing their exchange.

For clarity, the Clarks gift card redemption details state:

Gift Cards may be used online at
https://www.clarks.com/en-gb,
https://www.clarksoutlet.co.uk,
https://www.clarks.com/en-ie
and in Clarks stand‑alone or Outlet stores within the UK and ROI.

If you have any concerns or would like our team to review this further with you, our customer support team is available Monday to Friday, 9am–5pm, and will be happy to help.

Kind regards, The YouChoose Team

Svar från YouChoose

3 dagar sedan

Thank you for your feedback!

We’re sorry to hear that the initial login process was a bit tricky and kept looping back — we understand how frustrating that can be.

We’re really pleased to hear that once you were signed in, everything was straightforward and that emails were sent quickly.
Your comments are very helpful and have been shared as we continue to improve the login experience.

Thank you for choosing YouChoose, and we’re glad it worked well in the end!

Warm Regards, The YouChoose Team

Svar från YouChoose

3 dagar sedan

Thank you so much for your kind words!

We’re very glad Argos could help you purchase your YouChoose card with ease. Feedback like this really means a lot, and we’ll be sure to pass your comments on to the team.

We hope to see you again soon!

Warm Regards, The YouChoose Team

Svar från YouChoose

3 dagar sedan

Thank you for taking the time to share your experience, and we’re very sorry to hear how difficult and frustrating this was for you, especially while you were in store and ready to make your purchase.

We’ve checked your order and can confirm that your New Look voucher code was successfully sent to your email on 11th April at 5:41pm, just 2 minutes after your order was successfully processed. Unfortunately, in some cases email providers can delay delivery or filter voucher emails into spam or junk folders, which can make it appear as though the email hasn’t arrived while you’re in store.

As YouChoose is a multi‑retailer gift card, it does need to be exchanged online for a specific retailer voucher before it can be used at the till. Once the exchange is completed, the final step is to check out to generate the brand‑specific voucher (such as a barcode), which is then emailed to you.

We completely understand how disappointing it must have been to leave your items behind and travel home before the voucher arrived. To help avoid this, we always recommend exchanging your YouChoose Gift Card ahead of visiting a store, ensuring your chosen retailer voucher has been received and is ready to use at checkout.

We’re genuinely sorry that this experience impacted your shopping trip, and we appreciate you sharing your feedback as it helps us improve the clarity of our guidance for future customers.

Warm Regards, The YouChoose Team

Svar från YouChoose

3 dagar sedan

Thank you for your feedback, and we’re sorry to hear that you experienced difficulty during the registration process, particularly while you were in store and trying to make a purchase.

YouChoose is an online multi‑retailer gift card and requires registration before it can be exchanged for a brand voucher. To help avoid situations like this, we always recommend completing registration and exchanging your YouChoose card ahead of visiting a store, so your chosen voucher is ready to use at the till.

Your comments are greatly appreciated and help us identify where we can improve clarity and ease of use for our customers.

Thank you for taking the time to share your experience.

Warm Regards, The YouChoose Team

Svar från YouChoose

3 dagar sedan

Thank you for taking the time to share your experience, and we’re very sorry for the frustration this caused while you were in store.

We’ve checked your order and can confirm that your Hobbycraft digital code was successfully sent to your email at 5:34pm on 11th April, just 2 minutes after your order was processed. Unfortunately, email providers can sometimes delay delivery or automatically filter voucher emails into spam or junk folders, which can make it appear as though there has been a delay.

We completely understand how disappointing this must have been, especially as you were hoping to use the gift card immediately and have since travelled home. This isn’t the experience we want our customers to have.

To help avoid situations like this, we always recommend that customers exchange their YouChoose Gift Card ahead of being in store, allowing time for the digital code to be received and ready to use. We also advise checking spam or junk folders if the email does not appear straight away, and our customer support team is always happy to assist if help is needed.

Thank you again for your feedback — it’s invaluable and helps us continue improving our service.

Warm Regards, The YouChoose Team

Svar från YouChoose

3 dagar sedan

Thank you for your great feedback!

We’re really pleased to hear you enjoyed the food and that your YouChoose Gift Card voucher was received quickly. Providing a smooth and speedy experience is important to us, and we’re glad it worked well for you. We hope you enjoy spending your voucher

Warm Regards, The YouChoose Team

Svar från YouChoose

3 dagar sedan

Thank you for sharing your feedback. We’re sorry to hear that you found the process frustrating and experienced issues with being logged out while trying to use your voucher.

We’ve checked your account and can see that you were able to successfully exchange your YouChoose Gift Card on 9th April, so we trust that everything was ultimately completed and that your voucher was accessed.

As a multi‑retailer gift card, YouChoose requires customers to exchange online for the specific brand or category they wish to spend with. Gaming vouchers are redeemed at the brand’s own platform, and pricing is set entirely by the retailer, rather than by YouChoose.

We appreciate you taking the time to leave feedback, as it helps us continue improving the user experience and platform stability. If you need any further assistance, our customer support team is always happy to help.

Warm Regards, The YouChoose Team