Rubbish service. Paid over $150 for a car park remote to my apartment building as my previous one stopped working. A week and multiple excuses later, I’m still unable to access my car park. This compa... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Avraham was professional and friendly as he updated my access tags! Many thanks.
Företaget har svarat
Keyzee responded rapidly to my request for replacement swipe/tag/keys for our newly purchased apartment. They worked with the OC and building management to get me the required access devices. I’m very... Se mer
I received the wrong key to start with which was not really anyone’s fault but the service I received to rectify the problem was second to none. Jenn was very helpful and contacted me to sort the iss... Se mer
Företagsinformation
Skrivet av företaget
We're the access device fulfillment specialist for the strata industry. We assist strata companies with delivering their keys, fobs and remotes to their clients on time and with excellent service.
Kontaktuppgifter
14 Ellis St, South Yarra VIC, 3141, Melbourne, Australien
- 0370462418
- customersupport@keyzee.com.au
- keyzee.com.au
3,8
Bra
162 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Spot on online fob order
Great communication to ensure the order was correct and programmed for the building as required. Product was delivered in a timely manner as well.
11 september 2024
Easy Ordering Process, Not so secure!
I ordered a key online for my apartment door and got sent the keys to someone else's apartment. I had to call another locksmith to change my locks as i do not trust this company anymore, if i can get my neighbors keys so easily what's stopping them? I also called the locksmith as an undercover customer and asked for their key prices for the restricted key, they charge $33.50 with shipping, Keyzee charges well over $100!!
2 september 2024
Omdöme utan inbjudan
Svar från Keyzee
Hi Abraher,
We have no record of you placing an order with us in our system. We have requested you to provide information regarding this order via trustpilot and you haven't provided any. Therefore we believe that this review is not genuine.
Our warehouse team double check every key code before it's sent to any customer to ensure the highest standards of security. and have not had any occurence like you have put in this review to date.
The cost of a key on our platform varies depending on the fees charged by the Owners Corporation Manager which are pre-agreed to by your Owners Corporation. If you have any issues with the charges please raise it through those channels.
Best,
Keyzee Customer Care Team
Excellent Service
I urgently needed a new remote for the gate at our building. This has been outsourced to Keyzee. I explained I couldn’t get in or out with my faulty device, Mason did everything he could to ensure that I could pick a new one within a couple of hours. Excellent service and I am very grateful.
2 september 2024
Omdöme utan inbjudan
Still waiting
The order took really long time to process. I was bit frustrated but can't totally complain Keyzee though as there were few parties involved. Thank Mason for showing his care to the customers and giving the order a final push. Really apricated your help.
5 augusti 2024
Mason has been responsive, problem solve quickly
Mason has been responsive, had tried his best to solve the problem. Eventually the issue had been solved . Am a happy client now . 😊
23 augusti 2024
Omdöme utan inbjudan
Well organised and did everything over…
Well organised and did everything over the phone no hassle.
Had great follow up on what was ordered
8 augusti 2024
Omdöme utan inbjudan
Fast and Easy
It was fast and easy to order, pay and receive my item through the system.
5 augusti 2024
WOW!
Wow! What customer service. Thank you for being so attentive with my order & my queries. Even after hours you were very helpful & offered to stay back when I needed assistance.
7 augusti 2024
Omdöme utan inbjudan
Great customer service
Great customer service. Required a new garage remote really urgently. They turned around the request and delivered promptly with minimal inconvenience.
31 juli 2024
Omdöme utan inbjudan
Easy to deal with
1 juli 2024
Great service and quick
4 juli 2024
Great Communication
Clear, courteous and timely communication ensured all supply details were correct and delivery requirements met.
1 juli 2024
took a bit longer than expected
took a bit longer than expected, but definitely a service I would trust!
24 juni 2024
Keys arrived at last.
The time from ordering to receipt of keys was 8 working days - was a long wait
Also the keys were not sent as registered mail as stated by the Keyzee staff member.
3 juni 2024
Received on time and despite having to…
Received on time and despite having to collect from PO was informed and able to collect at my leisure
3 juni 2024
My first time dealing with Keyzee and…
My first time dealing with Keyzee and it was quick and efficient.
Abraham stepped in to answer a technical glitch with out waiting and from this I am very happy to recommend Keyzee.
Great customer service.
3 juni 2024
Omdöme utan inbjudan
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