Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Rubbish service. Paid over $150 for a car park remote to my apartment building as my previous one stopped working. A week and multiple excuses later, I’m still unable to access my car park. This compa... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Avraham was professional and friendly as he updated my access tags! Many thanks.

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Keyzee responded rapidly to my request for replacement swipe/tag/keys for our newly purchased apartment. They worked with the OC and building management to get me the required access devices. I’m very... Se mer

Betygsatt 5 av 5 stjärnor

I received the wrong key to start with which was not really anyone’s fault but the service I received to rectify the problem was second to none. Jenn was very helpful and contacted me to sort the iss... Se mer

Företagsinformation

  1. Butik med säkerhetsutrustning

Skrivet av företaget

We're the access device fulfillment specialist for the strata industry. We assist strata companies with delivering their keys, fobs and remotes to their clients on time and with excellent service.


Kontaktuppgifter

3,8

Bra

TrustScore 4 av 5

162 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,8

Alla omdömen

(162)

4 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Impeccable customer service

I was very happy to learn that I could access my building through the common entry of the building adjoining mine which is closer for me to access my apartment
However I paid for a swipe key to access that building but instead was sent the same one I already had
I referred this to the property manager who referred it to Keyzee and Brian contacted me very promptly and after conferring with his manager is now going to send me the swipe I originally requested at no further cost as I have already paid a substantial amount of money
The customer service of Keyzee is second to none and I wouldn’t hesitate in recommending them
Mary-Ann

16 maj 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I hope this only happened to me.

My first 2 phone calls were a waste of time, I was hung up on twice trying to resolve a simple task of ordering a FOB.
Once the FOB was eventually ordered I was told that it was not available. Complete last of any customer service or personal follow up.
Without the assistance of my Body Corp, I would be still waiting.
Also delivery was not as advised, but this could be another issue.

3 maj 2024
Betygsatt 4 av 5 stjärnor

Good service

A little rocky from the start, however Keyzee went above and beyond to rectify the situation. The key did not fit the lock, however we worked out that it was the lock barrel and not the key. They accidentally sent the second key to wrong address, but went out of their way to address the problem. VERY good service from Abraham. He was professional and polite.

4 mars 2024
Betygsatt 1 av 5 stjärnor

fobs should not cost more than $100

This company charged 110.48 for a replacement fob. After being paid that amount they then send another account for 145.00 callout fee. Total cost 255.00. I have previously had fobs replaced by other companies for less than $100. The callout fee amount is not disclosed before they first take your money and the explanation for the extraordinary cost just doesn't make any sense technically or morallly. After barking angrily at this company they have eventually done the right thing and I congratulate them for that. I do hope their next customer benefits from this experience and does not fork over high fees for something simple

20 mars 2024
Omdöme utan inbjudan
Logotyp för Keyzee

Svar från Keyzee

Hi Michael,

We understand your dissatisfaction but just for your understanding:

1. We do not set the prices for order items, these are set by the security company that services your building which we on-charge to residents.

2. The fob was charged at $35. The rest of the order amount was made up of postage, OC management charges, GST and the credit card processing fee.

3. Your building's security company charge for a technician to attend and activate the fob in the system, the OC are looking at ways to make it more efficient and cheaper for residents.

4. The requirement for a callout charge as well as the amount was clearly specified when you ordered.

Betygsatt 3 av 5 stjärnor

They takes long time to delivered my parcel. So it’s on avarag.

It’s ok, you have to more focus the time of delivery. Because when you request key or Fobs, than you should think about agency. My only concern the time you are taking for delivery the items. Other than all good.

4 mars 2024
Logotyp för Keyzee

Svar från Keyzee

Hi Tahera,

Thank you for leaving your review. After checking your order I can see that our warehouse team dispatched your order the same day it was placed. Unfortunately due to a delay in Auspost it took 3 days to arrive to you instead of the usual 1-2 day turnaround time.

Best,

Keyzee Team

Betygsatt 5 av 5 stjärnor

First Rate. Many Thanks.

When keys and remotes go missing or do not work Keyzee came to the rescue in a fast and reliable manner. Their accessibility and customer service was first rate. Many thanks.

8 mars 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Too slow and inaccurate

The process took too long and the remote was mailed to the wrong address, which went against what the name suggest (not at all easy or quick).

1 mars 2024
Logotyp för Keyzee

Svar från Keyzee

Hi Tim,

Thanks for sharing your review.

The delay in your order was due to no remittance being from your office. Once remittance was provided the order was sent the next day to the address requested on the form.

If you'd like it shipped to a different address in future, please place it on the form when you order.

Betygsatt 3 av 5 stjärnor

Delay in getting key

Delay in getting key
Address given was not accurate

29 februari 2024
Logotyp för Keyzee

Svar från Keyzee

Hi John,

Apologies for the delay in your key arriving. As this was a new building we were waiting on information from the Manager before we could arrange for your key to be cut and delivered.

Now that the information is in our database we'll be able to supply you much quicker next time.

Betygsatt 5 av 5 stjärnor

5 Stars

I work for Caine Real Estate, we have ordered keys through this company and they have always been efficient!
Cheers
Manny - CRE

1 mars 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Very unprofessional company gave us the…

Very unprofessional company gave us the run around, lied and harassed us. Please don’t use this company dealing with them was one of the most anxious experiences

22 februari 2024
Omdöme utan inbjudan
Logotyp för Keyzee

Svar från Keyzee

Hi Lynda,

I believe that there was a misunderstanding with your order. We couldn't release your device until we had received remittance which you were refusing to provide. Once provided we released the fob within the day.

Betygsatt 5 av 5 stjärnor

Great to deal with

I’ve always had a very easy and satisfying experience with Keyzee.
And I have found the transactions secure and easy.
customer service
The process is clearly outlined and secure.
Can’t recommend them highly enough

1 september 2023
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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