My husband really enjoys the lemon drizzle cake. The order came very quickly however the box with the little carrot cakes was missing the sachet of topping which was a bit disappointing.
Företaget har svarat
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent products as always. Particularly the Cheese and Red Onion loaf! Delivery has returned to next day delivery, which makes the consumer experience much better! Thank you and keep up the great... Se mer
Beautiful high quality breads, treats and more! Clearly made with a passion these chefs have saved me on my keto lifestyle when I fancy something more comforting and homemade. Excellent communication... Se mer
The range of Keto goods, particularly baked goods, is outstanding. I initially choose Keto chefs after looking at the ingredients and comparing them to other brands. The rustic farmhouse rolls, bluebe... Se mer
Företagsinformation
Skrivet av företaget
hand crafted low carb foods
Kontaktuppgifter
Storbritannien
- terry@ketochefs.co.uk
- ketochefs.co.uk
4,5
Utmärkt
789 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very fast delivery
Very fast delivery, and I was pleasantly surprised by how good the bread is. The sandwich loaf is the best I have tasted for keto bread. The sage and onion bread is too overpowering with sage, more onion flavour would have been better but the consistency is the closest to real bread.
25 oktober 2024
Take your money elsewhere!!!
Update: Apparently my parcel has been delivered Saturday Morning, 2-3days late (I am not home and I received no such notification, just an update to my review on here). Nonetheless KC is elated.
Take your money elsewhere!!!
So I made an order and expected my delivery the next day or within 48hrs as I am not unreasonable. Got an email from Royal Mail (RM) a few hours after my order stating a time slot for the following day. On that said day, I got a message saying my order was delayed. Now on to day 2 and no update from KetoChefs (KC) or RM. I then tracked my order and it is sitting in the same warehouse it was 2 days ago (this is food to be delivered fairly fresh). So, I emailed KC asking for my order to be cancelled and my money refunded as I now need to get these items elsewhere. Shockingly, I received an email saying they are unable to cancel or refund my order as to delivery delays. Are you kidding me, it is KC’s responsibility to use a delivery company that will deliver to their customers in a timely manner, because that is what was promised. I order these items in the 1st place because of the fact that they were to be delivered to me in 24hrs. I still haven’t got my items or an update and it is now 5pm on a Friday, chances are these breads and cakes will be delivered to me on Monday, 5 days late, but KC takes no responsibility. I will not be spending my money here ever again.
25 oktober 2024
Omdöme utan inbjudan
Svar från Ketochefs
Thank you for your feedback. We’re genuinely sorry to hear about your experience and understand your frustration with the delay in receiving your order.
At KetoChefs, we strive to ensure our customers receive their orders as quickly as possible. Once your order leaves our facility, it’s in the hands of our courier partner Royal Mail, and while we expect timely delivery, occasionally unforeseen delays do occur. Our refund policy clearly states that we aren’t liable for delays caused by third-party couriers, but we absolutely understand the impact this has had on you.
Please know that we are actively working with our delivery partners to address this issues and improve our service. We value your feedback and will do our best to prevent delays.
Royal Mail delivered your parcel at 09:29 this morning apologies again for the delay hope you enjoy your goods and a formal complaint has been logged with Royal Mail.
Update
Thank you for your updated feedback. We’re committed to delivering on our promises, and we followed up with Royal Mail yesterday to ensure your parcel was on track for rescheduled delivery. Unfortunately, we were only able to update you once the parcel was rescanned at the end of the day around 18:45 which is past our business hours but would have been visible to yourself on your tracking information. According to your tracking information, your parcel was scheduled and successfully delivered this morning. We wish you all the best on your low-carb journey!
Thank you for giving us the opportunity to respond.
Regards
Terry
Chef Owner
Products are tasty, fresh and what expexted
Have been buying their products for quite some time now. Mostly bread and rolls. Have tried the sweet treats now as well and love the muffins as well. For quite some years it has been difficult to buy low carb products especially bread and rolls and I had to bake them myself, but now with this company I am saving a lot of time and the delivery is fast and products always have a "freshly baked" smell. I love it and would recommend to everyone.
28 september 2024
Honestly- awful!
Honestly, I had the red velvet cupcakes and the chocolate cookies. They truly were awful. The chemical taste in the mouth was unbearable and I threw the whole order away. The red velvet topping was a watery mess that tasted like sour cream. I have had keto treats before and they are never going to be like their counterparts with sugar but these were both awful. Complete waste of money! I’ll stick to eating an egg or cheese in future and not try to substitute.
25 september 2024
Svar från Ketochefs
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you were disappointed with your experience. However, we have not received any direct communication from you regarding this issue. We always encourage our customers to reach out to us immediately if there is a concern with an order, as we are committed to resolving any issues and ensuring satisfaction.
Please feel free to contact us directly so we can better understand what went wrong and address your concerns. We appreciate your feedback and are here to help.
Sincerely,
Terry
Chef owner
J Jennings
Hi Terry,
Thanks for your swift response. I do think it’s a taste preference for sure. The topping for the cakes maybe was a quality issue with the delivery as I’m certain it wasn’t as it was expected to be. The pictures of customers products certainly didn’t look the same as mine.
There are great reviews on so many of your items especially the breads etc so it seems you are definitely doing great things there.
Thank you for email regarding the above review it’s much appreciated
Regards
Terry
Chef Owner
The artisan bread is next level
The artisan bread is next level. Delicious and a real game changer for Keto. Haven’t tried the keto breadcrumbs or the keto pastry yet. But all I can say. This company is a game changer for the keto lifestyle
25 september 2024
First time buyer and definitely will…
First time buyer and definitely will come back. All the best Guys!!!
24 september 2024
Items arrived quickly and in good…
Items arrived quickly and in good condition. The orange chocolate brownie was delicious. The sauces were very nice indeed.
30 augusti 2024
Fantastic tasting food
Such a wonderful company that offers wonderful tasting food to people on a keto / low carb diet. In fact, the food is better than the “normal” version.
Just to add that delivery is outstanding: I think my orders have always arrived the next working day.
Keep up the brilliant work Keto Chefs!
12 september 2024
Omdöme utan inbjudan
Some very tasty products
Some very tasty products! Wish they were available in the supermarkets
27 augusti 2024
Loved the food
26 augusti 2024
Soggy, underweight, inedible, tasteless, and bore little resemblance to the products listed on their website or on Amazon.
1 augusti 2024
Omdöme utan inbjudan
Svar från Ketochefs
Thank you for your review. We take all feedback seriously, but after reviewing our records, we have no record of a customer named "sx" or any similar order. Additionally, we have not received any communication from you regarding these issues.
We strive to provide the highest quality products and service, and if you had indeed encountered any of the problems mentioned, we would have been more than willing to assist you in resolving them. However, without any direct contact or order history that matches your description, we believe this review may be misplaced.
If you are indeed a customer, we encourage you to reach out to us directly at info@ketochefs.co.uk with your order details so we can investigate this further and ensure any genuine concerns are addressed promptly.
Best regards,
Terry
Very happy
Very quick delivery. Goods packed well so arrived in one piece. The bread and rolls, muffins and lemon cake tasted good.
25 juli 2024
Love your products
25 juli 2024
Exactly what I wanted…
Easy to order exactly what I wanted with next day delivery. All fresh, well packaged and with a good use by date so could keep some stuff out the freezer to use.
30 juli 2024
The best low carb bread & rolls
I love the low carb bread and rolls which are the best I've come across in terms of taste, appearance and texture and they freeze so well. Delivery is always fast too.
I wasn't quite so keen on the Sicilian lemon and almond roundies which were too sweet for my taste.
28 juli 2024
Super disappointed this time
I’ve been using Keto chefs for ages but this time the cakes and cupcakes were battered inside the box and the icing was off- it was super watery. I was really disappointed.
29 juni 2024
Svar från Ketochefs
Hi Kirsty,
Just checked the emails and can’t see anything from your good self
Feel free to reach out to us regarding any issues
Regards
Terry
Chef Owner
Love the rolls
Love the rolls, they keep really well. Freeze / defrost perfectly. Orders come really quickly.
29 juni 2024
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