Recently had a great experience with the support team, in particular Phill Pinson. We had a couple of tricky off-plan mortgage applications to get placed, he answered every call, nothing was too m... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
No Frills Mortgage Lender - does the basics. Largely dealt with indirectly via broker for a company BTL Main issues being: 1) No way to track/manage my mortgage online 2) Quite an old fashioned... Se mer
No Frills Mortgage Lender - does the basics. Largely dealt with indirectly via broker for a company BTL Main issues being: 1) No way to track/manage my mortgage online 2) Quite an old fashioned... Se mer
Excellent service from start to finish Had my mortgage done in September and had a very positive experience with Steven Rodger my mortgage broker to Kensington. He was professional, friendly and extr... Se mer
Företagsinformation
Skrivet av företaget
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Kontaktuppgifter
PO Box 831, Redhill, RH1 9NJ, Storbritannien
- kensingtonmortgages.co.uk
4,6
Utmärkt
8 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Lender
Great Lender, with clear underwriting process, eazy access to BDM and Criteria Team
27 augusti 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Great for Ltd Co portfolio landlords
Ltd company portfolio landlord needed completion on online auction purchase within 6 weeks. Kensington process took 5 working days from application to offer. Happy advisor = happy client
25 augusti 2026
Svar från Kensington Mortgages
Hi Anthony, we’re delighted the case reached offer in just five working days, helping you meet your client’s auction timescale. It’s great to know the outcome worked well for both you and your client. We look forward to supporting you again, Kensington.
Rates make Kensington an option
Rates make Kensington an option, but their follow-up processing is a trial.....
The simplest things turn into issues and they seriously struggle with anything that requires understanding or common sense.
But, the rates.......
20 augusti 2026
Svar från Kensington Mortgages
Hi Mike,
Thank you for taking the time to share your feedback. We're pleased to hear that you found our rates competitive, but we're sorry that your experience during the application process did not meet your expectations.
We aim to make the application journey as smooth and straightforward as possible while ensuring we have the information needed to assess each application. We appreciate that requests for additional documentation can sometimes be frustrating, and we're sorry if this impacted your experience.
We'd welcome the opportunity to better understand the concerns you've raised and discuss your experience in more detail. A member of our team has reached out to you and would be happy to speak with you.
Thank you, Kensington.
Speak to underwriter -
Speak to underwriter -
100% support from Business Development Graham
and broker support from broker support team
easy system to use
25 augusti 2026
Svar från Kensington Mortgages
Hi, we’re delighted that direct underwriter access, Graham’s support, and our broker support team made the process easier for you. We’ll be sure to share your kind comments with the team. Thank you, Kensington.
We have had a very positive experience…
We have had a very positive experience working with Kensington. Their team has been professional, responsive, and supportive throughout the mortgage process. Communication has been clear, and they have worked efficiently to help move cases forward.
As a mortgage broker, I really appreciate working with a lender that understands brokers’ needs and provides reliable support throughout the application process. Overall, Kensington has been a great lender to work with, and I would be happy to recommend them to other mortgage professionals.
20 augusti 2026
Svar från Kensington Mortgages
Hi Merina, thank you so much for the recommendation. We’re delighted our team has provided the responsive, reliable support that helps you serve your clients, and we truly value our partnership with you. We look forward to working together again, Kensington.
BUY TO LET REMORTGAGE - CAPITAL RAISING
Application on your portal -some questions difficult to work out what is being asked but otherwise slick
Adding documents that were requested was nice and easy
Underwriter contacted me to make sure the case progressed to offer quickly
21 augusti 2026
Svar från Kensington Mortgages
Hi Hitesh, we’re pleased the document upload and underwriter support helped keep the case moving quickly. We also appreciate your comments about some portal questions being unclear, as this helps us identify where the experience can be improved. Thank you, Kensington.
Svar från Kensington Mortgages
Hi Kelly, it’s great to hear the system was easy to use and that everything moved promptly , Kensington.
Great service.
23 augusti 2026
Svar från Kensington Mortgages
Hi Darren, we’re pleased you received great service. Thank you, Kensington.
Svar från Kensington Mortgages
Hi Prabhjeet, we’re pleased your application progressed to offer so quickly. We look forward to supporting you and your clients again, Kensington.
Underwriter very fast and remained in…
Underwriter very fast and remained in regular contact. Excellent service. Thanks to Matthew for the last 2 cases! Very efficient!
21 augusti 2026
Svar från Kensington Mortgages
Hi Faysal, it’s fantastic to hear that Matthew kept your recent cases moving quickly and stayed in regular contact. We’ll be sure to share your kind comments with them. Thank you, Kensington.
Everything was great
Everything was great went smoothly. If anything that needs addressing is the valuvar since they are drastically down value the property.
21 augusti 2026
Svar från Kensington Mortgages
Hi Surendra, we’re pleased the case progressed well overall, although we’re sorry the valuation did not meet expectations. Thank you, Kensington.
Svar från Kensington Mortgages
Hi Kara, we’re pleased you felt supported and kept informed throughout. Thank you for your kind comments, Kensington.
Svar från Kensington Mortgages
Hi Anoop, we’re pleased you had a positive experience with us and we appreciate you taking the time to share your feedback, Kensington.
Svar från Kensington Mortgages
Hi Sandeep, we’re delighted you had an excellent experience. Thank you, Kensington.
having used Kensington before
having used Kensington before, i was apprehensive however this time it was straightforward and the offer came through quickly.
14 augusti 2026
Svar från Kensington Mortgages
Hi Reenz, we’re really pleased this experience was positive and that the case progressed smoothly to a quick offer. Thank you for sharing your kind feedback, Kensington
Sent an email and got an instant…
Sent an email and got an instant helpful reply. Thanks
13 augusti 2026
Svar från Kensington Mortgages
Hi Mark, we’re pleased you received a helpful response so quickly. Thank you, Kensington.
straight forward instructions for a portfolio position
Very straightforward communication throughout on a portfolio proposition
18 augusti 2026
Svar från Kensington Mortgages
Hi Jonathan, it's great to hear that everything went well and we hope to support you and your clients in the future. Thank you, Kensington.
Very poor customer services and the so…
Very poor customer services and the so called complaint procedures. Total and utter denial of staff mistakes and mis information at various stages. so called complaint procedure is just to fulfil the legal requirements.
14 augusti 2026
Svar från Kensington Mortgages
Hi Nabeel, thank you for taking the time to share your feedback and for speaking with a member of the team this week. We're sorry to hear that you've been unhappy with your experience.
Following our recent conversation, we've reopened your complaint to ensure that all aspects of the matter are thoroughly reviewed. We'll remain in contact with you directly regarding the outcome of that review.
Thank you, Kensington.
Quick and extremely efficient
Quick and extremely efficient, first class service, will definitely use them again.
14 augusti 2026
Svar från Kensington Mortgages
Hi, we're so pleased to hear you had a good experience and we hope that we will be able to support you in the future. Thank you, Kensington.
Ability to discuss case with underwriter
20 augusti 2026
Svar från Kensington Mortgages
Hi Vincent, we’re pleased you value being able to discuss cases directly with an underwriter. We appreciate your feedback, Kensington.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.