Recently had a great experience with the support team, in particular Phill Pinson. We had a couple of tricky off-plan mortgage applications to get placed, he answered every call, nothing was too m... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Placing cases with Kensington sometimes has holds up in underwriting. However that said they have underwriters that talk to you and give you solutions that lead to case getting to offer!
Excellent service from start to finish Had my mortgage done in September and had a very positive experience with Steven Rodger my mortgage broker to Kensington. He was professional, friendly and extr... Se mer
No Frills Mortgage Lender - does the basics. Largely dealt with indirectly via broker for a company BTL Main issues being: 1) No way to track/manage my mortgage online 2) Quite an old fashioned... Se mer
Företagsinformation
Skrivet av företaget
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Kontaktuppgifter
PO Box 831, Redhill, RH1 9NJ, Storbritannien
- kensingtonmortgages.co.uk
4,6
Utmärkt
8 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Kensington Mortgages
Hi Thomas, we’re pleased you found our team helpful. Thank you, Kensington.
Brilliant company to have a mortgage…
Brilliant company to have a mortgage through - made our dreams come true
9 augusti 2026
Svar från Kensington Mortgages
Hi, we’re so delighted we could help you. Thank you for your lovely comments, Kensington.
Nice and easy process
Nice and easy process , offering the best deal out there for me .
Easy application and very knowledgeable customer service.
Well done everyone
7 augusti 2026
Svar från Kensington Mortgages
Hi Ian, we’re really pleased you found the process straightforward and were supported by our team along the way. It’s great to know you found a deal that suited you. Thank you, Kensington.
Mala Abbi is great
Mala Abbi is great!
We submitted a portfolio LTD Co case that offered within 6 working days. Super fast and efficient underwriting.
Fantastic service.
14 augusti 2026
Omdöme utan inbjudan
Svar från Kensington Mortgages
Hi Simranpreet, we’re delighted that Mala’s support and efficient underwriting helped achieve such a quick offer for your portfolio case. We’ll be sure to pass on your kind comments to her, and we look forward to working with you again. Thank you, Kensington.
Exceptional Customer service
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to etc. She rectified my payment date and made me feel alot better and more in tune with my finances. Thank you
12 augusti 2026
Svar från Kensington Mortgages
Hi James, we’re delighted that our colleague helped put you at ease and gave you the confidence to manage your account online. It’s wonderful to hear that she took the time to resolve everything you needed. Thank you, Kensington.
Long processing and information asked…
Long processing and information asked for in dribs and drabs, gifted deposit from mother of client and uw asking for client birth certificate to prove connection to client but she has remarried and the name is not the same so how does that prove anything?
12 augusti 2026
Svar från Kensington Mortgages
Hi Bita,
Thank you for taking the time to share your feedback and for speaking with us directly. We're sorry to hear that this case did not reflect the level of service you've come to expect from us. Having reviewed the application, we recognise there were opportunities for us to request certain information earlier in the process, which may have helped avoid delays and reduced some of the stress caused.
We value your feedback and appreciate your continued support. Thank you, Kensington.
Svar från Kensington Mortgages
Hi Catherine, thanks so much for your kind feedback. We’re pleased we could help, Kensington.
Svar från Kensington Mortgages
Hi, we’re pleased that everything went well and you had a good experience with us. Thank you, Kensington.
Dealing with Kensington Mortgages was…
Dealing with Kensington Mortgages was straightforward for me. Their customer service was very professional and demonstrated good knowledge when handling my inquiries. However, my solicitor found it difficult to access the information, as everything had to be done manually as to using portal. The funds arrived on the day and at the time promised by Kensington Mortgages. Thanks!
2 augusti 2026
Svar från Kensington Mortgages
Hi Remi, we’re pleased that our team supported you professionally and that the funds arrived as promised. We’re sorry that your solicitor found accessing information more difficult, and we appreciate you highlighting this so we can improve the experience. Thank you, Kensington.
Svar från Kensington Mortgages
Hi, we’re pleased that you had a good experience with us. Thank you, Kensington.
Svar från Kensington Mortgages
Hi Nicola, we’re delighted that you could rely on us throughout your mortgage journey. Thank you, Kensington.
Because I could speak with the…underwriter
Because I could speak with the underwriter to resolve the outstanding issue
6 augusti 2026
Svar från Kensington Mortgages
Hi Martin, we're pleased to hear that being able to speak directly with your underwriter helped resolve the issue and achieve a positive outcome. Thank you for taking the time to share your feedback, Kensington.
Nice easy and slick
Nice easy and slick,
All online with backups of paper work, and a better deal than my bank offered me.
8 augusti 2026
Svar från Kensington Mortgages
Hi Gareth, we’re pleased that everything was easy to arrange. Thank you, Kensington.
Easy to submit
7 augusti 2026
Svar från Kensington Mortgages
Hi Brett, it’s great to hear that you found the submission process easy and we appreciate you taking the time to share your feedback. Thank you, Kensington.
My second product with Kensington and…
My second product with Kensington and it was seemingly easy transaction. Thank you Kensington.
9 augusti 2026
Svar från Kensington Mortgages
Hi Manjit, it’s wonderful to welcome you back for a second mortgage with us. We’re pleased that everything went well, and we appreciate your continued trust in Kensington.
Everything made easy and communication…
Everything made easy and communication was excellent
8 augusti 2026
Svar från Kensington Mortgages
Hi, we’re pleased that everything was easy to manage and you were kept well informed. Thank you, Kensington.
Main dealings via financial asvisor
We have had no problems - our financial advisor does the leg work though. When called to discuss overpayments they did make it as complicated as possible to explain - 5 mins with our financial advisor had it sorted and understood
5 augusti 2026
Svar från Kensington Mortgages
Hi Tinky, thank you for sharing your experience. We’re sorry that the explanation around overpayments felt unnecessarily complicated, although we’re glad your financial adviser was able to provide clarity. We’ll pass your comments on to help us improve, Kensington.
Excellent services
From start to finish they were thoroughly professional and made the process quick and easy. Much recommended.
5 augusti 2026
Svar från Kensington Mortgages
Hi, we’re delighted that you had a good experience with us. Thank you for the recommendation, Kensington.
Happy with service
Happy with service, one of the few lenders that’ll consider clients with large portfolios at reasonable rates.
5 augusti 2026
Svar från Kensington Mortgages
Hi John, it’s great to hear that our specialist approach and rates worked well for your client. We appreciate your feedback and look forward to working with you again. Thank you, Kensington.
I am very satisfied and happy with…
I am very satisfied and happy with Kensington mortgage , everything was done smoothly and made my mortgage process complete within time frame.
Ghalib hussain
8 augusti 2026
Svar från Kensington Mortgages
Hi Ghalib, we’re delighted that everything was completed within the timeframe you needed. Thank you for sharing your experience, Kensington.
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