Kelme Omdömen 28

Before you deal with this incredibly poor company and customer service, read the reviews first, because I didn’t.
I ordered two World Cup jerseys that were advertised as shipping within 1–2 days and arriving in 3–5 business days. That never happened. After 10 business days, I called and found out the customer service line isn’t even specific to the company, but routed through a general Kelme retailer support system.
Despite paying $15 shipping from CA to WA, my order still wasn’t shipped on time. I even reached out ahead of time asking if they could overnight it once I realized it hadn’t been sent yet. That request was completely ignored, no acknowledgment, no response.
Instead, they eventually shipped it via standard mail and stated they cannot guarantee when it will arrive.
Overall, extremely poor communication, misleading shipping promises, and nonexistent customer support. I regret ordering from them and would strongly advise others to think twice before purchasing.

I ordered a Bosnia and herzegovina jersey in may and the jersey ist even here yet. I writed Kelme and they said that my jersey is gonna come this week but it didn't come (since 25 May-Juni 23 ) I am very mad because it wasn't even versändet last week. Meine erfahrung war sehr enttäuschend

Producto calidad precio muy bueno,compre dos pares diferentes de botas de Fútbol Sala y tienen acabados perfectos y mucha comodidad,sin duda volveré a utilizar Productos kelme....en cuanto al envío muy rápido y sin problema.

Ordered two t-shirts, waited for weeks, opened the package only one t-shirt inside? Customer service did not reply yet and the customer chat is a joke...

Extremely disappointing experience with Kelme. I ordered 4 Bosnia jerseys on the very first day of the pre-order phase because customers were promised delivery before the first World Cup match. That promise was not kept.

The package finally arrived on June 17, after the tournament had already started, and to make matters worse, only 2 of the 4 jerseys I paid for were included. Poor delivery performance and incomplete order fulfillment. I expected much better.

DO NOT BUY ANYTHING FROM KELME USA.

I ordered merchandise on pre-sale with a guaranteed shipping date of June 1. They didn’t ship until June 6th and will not arrive in time for the World Cup. I ordered similar items on May 20th and those items were shipped and delivered. Why advertise pre-sale if it’s not going to happen? Will never buy from Kelme again.

Shit company. Ordered the shirt in april among the first ones when they announced it on X. Then promise was that those who ordered that day would be guaranteed to get the shirt first in line before world cup. Do not buy anything from them. They are just stealing your money.

I just got message that my shirt will come 16.06., 4 days after first game off Bosnia and Hercegovina.
From the first announcement off the sale a shirt, you promise that I will get it before first game.
I got a email twice, where you inform me about the same.
And now I can see that Kelme was lying all the time and not keeping what is promised.
For your firm was only important to get money, it is the worst thing what you can do.
For me this is similar as stealing.
All off us, we should write to Bosnia and Hercegovina football Federation and inform them about this bad treatment off us.

I wish there is 0 stars because they don’t deserve any stars at all. I have pre-ordered jerseys like most people back in April. May 22nd they send me tracking information with no updates. After a week of nothing I emailed them asking when I will get my jersey with only a generic reply. Then I ask them if I cannot get them by June 10th to cancel my order, next email was my cancellation number order email. While most people get their order, some were wrong some with bad quality. They decided to ignore me. Will not be buying from them ever, will rather buy knock off brands then the original

Pre-ordered the Bosnia and Herzegovina shirt 11th of April. Was promised Express delivery before the World Cup starts but they sent it with Economy. Shirt will now come one week later. What a fraud company! Don’t buy from them!

10.04.2026 I order the shirt off Bosnia and Hercegovina and you promise to deliver it befor World Cup starting.
Last week I got a email that you will send it this week but I still looking for it.
Temu is 1 mia time better. They keep what they promise.

You preorder a shirt for the World Cup, get a mail where they guarantee delivery before the World Cup… which is in two days, but no shirts. Just a lot of empty promises. Btw the shirts have been out for over two weeks.

Las zapatillas están bien, buena calidad y precios competitivos respecto a otras marcas. Pero sobretodo quiero poner en valor el servicio postventa de Kelme. Te resuelven el problema de inmediato, trato inmejorable. Muy satisfecho. 100% Recomendable.

Después de haber utilizado mis bambas unas pocas veces se rompieron y al informarles, me dijeron que no las reponían
Una pena porque no volveré a comprar y mucho menos recomendar

Atencion al cliente nefasta e ineficaz. Recomiendo mirar otras marcas o al menos otra tienda.

Me veo en la obligación de escribir una reseña negativa en relación a la marca Kelme. ya que hice un pedido el 24 de noviembre y hoy me han hecho el reembolso del pedido diciendo que no hay stock. creo que en estas fechas se sabe que el pedido es un regalo para navidad y quedan dos días, por lo que han dejado sin margen de maniobra. Por eso escribo esta reseña. Creo que la gestión ha sido pésima.

Me parecen unos sinvergüenzas. Las tallas que indican en la web, ni se acercan a lo informado, dos pares compre para mis hijos y en ambas zapatillas igual, pequeñas. Realizó devolución y los gastos de envío, los asumo yo, aún habiendo un error de información evidente, pero no sólo eso, sino es suficiente 6€ de gastos de envío, se quedan otros 5€ que estoy a la espera que justifiquen, de un pedido de 51,41€, me devuelven 40,41€, toma ahí, sin zapatillas y se quedan con 11€ míos, menudos ladrones. Evidentemente, Kelme, NI REGALADOS.

Subsanaron rápidamente un error con el pedido, consiguiendo así cumplir con los plazos de entrega. El producto genial, como en los pedidos anteriores.

Me atendió María Riquelme, una chica muy despota y con muy mala educación que atiende fatal al cliente. No compraré en la plataforma Kelme nunca más. No aparece el estado del pedido en la plataforma ni ninguna información. No había stock del pedido que compré y nadie me lo había notificado.