Paid over the odds as it’s a local company but wasn’t worth it. Signal strength/ availability was intermittent, costumer service was even worse no loyalty whatsoever. I’ll never use again
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Phil was very polite and friendly he explained everything clearly. He talked us through all the options available to us and left us to decide on the option that best suited our needs. No pushy sales... Se mer
Företaget har svarat
I am elderly & nervous around modern technology & am always asking for help & advice from my son & family. This resulted in him suggesting I could benefit in updating our package with KCOM. He helped... Se mer
Företaget har svarat
Had Ellis and Blake come to install our cable connection and router. Both very friendly and professional. Laid cable under the lawn and paving stone, couldn't tell they had been afterwards. Fitted the... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Kontaktuppgifter
37 Carr Lane, HU1 3RE, Hull, Storbritannien
- 01482 602555
- question@kcom.com
- kcom.com/home
4,3
Utmärkt
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I had excellent service with kcom will…
I had excellent service with kcom will recommend kcom to my family and friends
2 september 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
The experience was unbelievable fast…
The experience was unbelievable fast and clear. So easy to understand. The lady I spoke with was nice and friendly and talked me through the whole experience.
1 september 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Rosemary,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Every thing was done very…professionally
Every thing was done very professionally.
25 augusti 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
We really appreciate your feedback and are glad we could help.
Many thanks
Adrian
Why does 💩CON think 🤔 😕 people will…
Why does 💩CON think 🤔 😕 people will stay with them when they are so bloody expensive and their service is a load of rubbish? The answer is you don't the MONOPOLY is gone and place a LOVELY LITTLE CEASE ORDER WITH BT they will get your number off 💩CON and CEASE their service and OPENREACH will install a BRAN NEW LINE and you can tell 💩CON TO GET STUFFED so do it now you 😀 😊 will save yourself a bloody fortune and never ever use these idiots again! So call 📞 BT on 0800800150 now ok 👍
10 juni 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Thank you for your review. We’ve requested your contact details so we can follow up directly. If you’d prefer, you’re also welcome to get in touch with us on https://www.kcom.com/home/contact-us/
Many thanks,
Adrian
Being a great service ,and nice to have…
Being a great service ,and nice to have somone you can understand at end of a phone when you do make a call .. They always seem to make you happy with your service you will receive .. give Kcom a try . although i would not give them a second thought if had to pay full price .
28 augusti 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
Svar från KCOM
Good Morning,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
Brilliant service
Quick installation, efficient and knowledgeable engineers,fast service would recommend kcom
27 augusti 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Great service all round thank you
Great service all round thank you
18 augusti 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning David,
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
A clear and simple upgrade of a router
A clear and simple upgrade of a router.
Self prompted.
Thank you for useful support and reassurance.
21 augusti 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Andy,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
***PSA DO NOT USE THIS COMPANY UNLESS…
***PSA DO NOT USE THIS COMPANY UNLESS YOU ARE 100% YOU WILL BE IN THEIR MONOPOLISED AREA OF SERVICE FOR YOUR ENTIRE CONTRACT***
Charged me over £500 for an early termination fee. Had to move out of service area due to my job in healthcare.
You can try all you like but they are soulless and will just say you signed a contract. No light behind those eyes. Theres various articles online where people have tried and failed.
And the people moving in to my house have KCOM too so they’re essentially double dipping due to the monopoly.
Their cancellation fees are NOT reasonable and NOT capped.
A good life lesson at least, but if I can help even one other person avoid this predatory company I’ll feel better.
Ought to be ashamed of themselves- Disgusting stuff.
Also they make it look like they will be reasonable online by requesting details of your experience but it’s the same old spiel. Don’t be fooled
25 augusti 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Thank you for your review. We’ve requested your contact details so we can follow up directly. If you’d prefer, you’re also welcome to get in touch with us on https://www.kcom.com/home/contact-us/
Many thanks,
Adrian
Easy to talk to staff,polite and easy…
Easy to talk to staff,polite and easy to understand. Very efficient
25 augusti 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning,
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Blake and Ellis both fabulous engineers…
Blake and Ellis both fabulous engineers with good technical experience. Went above and beyond to get me up running. They had to dig up my block paving in our new house which I was anxious wouldn't go back the same though didn't need to worry. Very friendly and didn't hesitate to help with the App and ensure I was fully up and running before they left. All the best James
24 augusti 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Blake and Ellis professionals
Blake and Ellis came this morning, very professional and got on with instal. Very polite and efficient. A job well done.
Cheers guys.
24 augusti 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
The lads Blake and Ellis came out today…
The lads Blake and Ellis came out today and absolutely grafted their backsides off through rain and everything, left everything clean and tidy.. top lads top grafters would recommend to anyone
21 augusti 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Pete,
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
The 2 installation engineers Brill …
The 2 installation engineers were very good and worked in one of the hottest day and complete in 3 hours. and left it very tidy after having to lift block paving and replacement. Fibre broadband speed good and landline switch over in 48 hrs as informed
12 augusti 2026
Omdöme utan inbjudan
Svar från KCOM
Good morning Steve,
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Happy Kcom member
The main plus point for me was to be able to quickly speak to a human service team member without a lot of fuss answering endless questions set by a robot
19 augusti 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
Excellent experience
Just joined KCom and had a very good experience
So easy to do over the phone
Great to speak to a local person
Talked me through everything
Very knowledgeable and helpful
Great price too
Nothing to dislike
19 augusti 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
The guy at KCom was so helpful and patient
The guy at KCom was so helpful and patient with me and explained everything to me in detail. He also took his time explaining and didn't talk at speed like some sales people do which makes it difficult at times to register everything that is said. But this guy at KCom was an exception to that rule.
18 augusti 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
We’re grateful for your support and thrilled you’re enjoying our service.
Many thanks,
Adrian
Change over from one broadband provider to another
I was put at ease by both the young receptionist on the desk and the engineer who explained everything in a way that I understood. The times for the broadband package installation and the switchover from my previous supplier was sorted before I left. I even got a message from my previous provider while we were talking. Very professional.
18 augusti 2026
Omdöme utan inbjudan
Svar från KCOM
Good Morning,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
Absolute rip off of a company you are…
Absolute rip off of a company you are horrible people. Had to move cities for work but because they don’t provide to my new city want me to pay £550 in terminations fees all because the only we was provided for internet was a 24 month contract?! Absolute scam and a joke horrible company avoid at all costs
18 augusti 2026
Omdöme utan inbjudan
Svar från KCOM
We appreciate your feedback. We’ve requested your contact information so we can help resolve any concerns. You can also reach out to us directly.
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