Got connected today by Billy and Gary - Installation turned out to be one more complex than anticipated, but the pair worked though it and got me connected and kept me informed along the way. Appre... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Massive thank you to Tom and Joey for their work the last couple days with us. Really friendly and helpful and got the work done as quickly and stress-free as possible! Highly recommend them
Företaget har svarat
Dan Campion is an absolute star at KCOM Business. Not only did he help me out a great deal, which I appreciate took up a lot of his time and efforts, but he kept me informed every step of the way and... Se mer
Företaget har svarat
A massive THANK YOU to Sam and Leon who managed to install a new fibre in just a morning. (To replace one which we accidentally cut) Thank you also to Jay in Business Technical Support for progressin... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
KCOM is one of longest serving telecommunication providers in the UK, connecting both businesses and residential customers to the solutions they require. Whether you're a small business wanting to go further, or global enterprise ready to supercharge your services, we can tailor a solution for your needs.
Kontaktuppgifter
37 Carr Lane, HU1 3RE, Hull, Storbritannien
- 0800 9155 777
- Businesssales@kcom.com
- kcom.com/business
4,6
Utmärkt
54 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service as usual
I enquired about renewing my contract and got through very quickly, Lee gave me excellent friendly advice and a good deal. I've always had good service from KCOM and would recommend them.
12 januari 2024
Omdöme utan inbjudan
Svar från KCOM Business
Good morning,
Thank you for your excellent 5-star review!
We are so pleased to hear you are happy with the service you received and I will ensure your feedback is shared with the team.
Kind regards,
Sara
Very helpful and efficient service
19 december 2023
Omdöme utan inbjudan
Svar från KCOM Business
Good morning, and happy new year!
Thank you so much for your review.
We really appreciate our customer's feedback, and are happy to hear you were happy with the service you received.
Kind regards,
Sara
It was good talking and understanding
Mainly understanding language and co operative
6 december 2023
Omdöme utan inbjudan
Svar från KCOM Business
Good afternoon,
Thank you for taking the time to leave us a review!
We're happy to hear you were pleased with the service you received today and that we were able to help you with your query.
I will pass your feedback onto the team.
Kind regards,
Sara
Unfair Pricing Practices and Monopoly - A Disappointing Experience with KCOM
I am deeply dissatisfied with KCOM's internet services due to their unfair pricing policies and monopoly in my area. As an existing customer, it's frustrating to see that KCOM offers discounted prices to new customers while charging their loyal, long-standing customers significantly higher rates. Despite my loyalty to KCOM, there is no feasible way for me to access these lower pricing offers, which are prominently advertised on their website.
I reached out to their customer service for a solution, only to be informed that my only option would be to cancel my service and rejoin after 30 days to avail of the new customer discounts. This suggestion is impractical and unhelpful, especially considering that I rely on the internet for business purposes. A 30-day gap without internet service is simply not an option for me.
The fact that KCOM holds a monopoly in my area exacerbates the issue, leaving me with no alternative providers to turn to. This situation forces me to accept their pricing structure, which feels exploitative and unfair. It's disappointing to experience such disregard for customer loyalty and fairness in pricing from a company that enjoys the privilege of being the sole internet service provider in the region.
UPDATE
Following my review, I had a conversation with Sara from KCOM. While the company's response suggests that my contract terms have been changed to save me money, I must clarify that following the call from Sara the actual contract terms remain unchanged. This discrepancy between the public response and the actual outcome is concerning. I believe it's crucial for customers to receive transparent and accurate communications. Therefore, I urge KCOM to ensure that any public statements accurately reflect the reality of the situation and the resolutions offered.
I am still facing a £240 difference over the contract term compared to new customers.
5 december 2023
Omdöme utan inbjudan
Svar från KCOM Business
Good afternoon,
I am so sorry to hear you are not happy with the experience you have had with KCOM.
I have requested that you supply your contact details and as soon as we receive these, I can contact you to try to resolve your issue.
Kind regards,
Sara
**UPDATE**
Thank you for taking my call yesterday. I'm happy we were able to save you money on your contract, and I hope you are satisfied with the outcome of our discussion.
I want to thank you again for sharing your comments with us, and as discussed, I will be feeding back your comments to the team.
Kind regards,
Sara
Very helpful when answering almost…
Very helpful when answering almost unanswerable questions!
24 oktober 2023
Omdöme utan inbjudan
Svar från KCOM Business
Good afternoon,
Thank you for your great 5-star review!
We're so happy to hear you were pleased with the service you received today and that we were able to help you with your query.
I will pass your feedback onto the team.
Kind regards,
Sara
I was able to speak to someone.
18 oktober 2023
Omdöme utan inbjudan
Svar från KCOM Business
Good morning,
Thank you for taking the time to give us a great review!
We're so pleased to hear you are happy with the service you received from us today, and I will pass your feedback on to the team.
Kind regards,
Sara
Very helpful on thevphonev
17 oktober 2023
Omdöme utan inbjudan
Svar från KCOM Business
Good Morning,
Thank you for your great 5 star review!
We're so pleased you were happy with the service you received, and will pass your feedback on to the team.
Kind regards,
Sara
Dan was very polite
Dan was very polite, helpful and professional dealing with my enquiry.
2 oktober 2023
Omdöme utan inbjudan
Svar från KCOM Business
Good morning,
Thank you for your great review! We're pleased to hear you were so happy with the service you received.
We always appreciate our customer's feedback, and I will pass this on to the team.
Kind regards,
Sara
Excellent customer care
2 oktober 2023
Omdöme utan inbjudan
Svar från KCOM Business
Hello,
Thank you for your review!
We are delighted to hear you are happy with the service you received today, and we really appreciate your feedback.
I will pass your review on to the team.
Kind regards,
Sara
Mia was fantastic throughout
Mia was fantastic throughout, She sorted everything out, and took all the hard work away from me, Kept me fully informed of the progress, even when she went on leave she organised Pam to keep me updated.
Mia is a credit to your company.
20 september 2023
Omdöme utan inbjudan
Svar från KCOM Business
Good morning,
Thank you for your fantastic 5 star review!
We are happy to hear you were pleased with the level of service you received, and we are always delighted to get such positive feedback.
I will pass your feedback onto the team.
Kind regards,
Sara
Svar från KCOM Business
Good morning!
Thank you for your great review! We are so pleased to hear you were happy with the service you received.
I'll pass your feedback on to the team.
Kind regards,
Sara
Great Service
Dan was Great very patience and helped us all the way to move our Office phone Line transfer.
27 juli 2023
Omdöme utan inbjudan
Svar från KCOM Business
Good morning!
Thank you for a great review!
We are delighted to hear you are pleased with the service you have received.
We appreciate your feedback and will pass this on to the team.
Kind regards,
Sara
Pam Jackson went above and beyond to…
Pam Jackson went above and beyond to answer all our questions and make the transition from landline to VOIP phones and fibre trouble free.
We couldn't ask for better customer service
7 juli 2023
Omdöme utan inbjudan
Svar från KCOM Business
Good morning!
Thank you for such a great review!
We are so happy to hear you are pleased with the service you received.
We appreciate your feedback and will pass this on to the team.
Kind regards,
Sara
Wendy and Lee communicated to resolve…
Wendy and Lee communicated to resolve our issue, I was not passed around the team. Great service today, thank you.
4 juli 2023
Omdöme utan inbjudan
Svar från KCOM Business
Hello,
Thank you for your review!
We are so pleased you enjoyed your experience with us today, and we will pass your feedback on to the team.
Kind regards,
Sara
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.