Karbon Homes Omdömen 

Terrible company with worse staff who are so bone idle and don’t do anything at all about their unruly tenants who make other people’s lives a living hell. Safe housing drug dealers and abusive crackheads is all they do.

I’ve been with karbon for the last 5 years and had no problems, only thing I’d say is sometimes you have to wait a very long time for repairs, especially if you need a joiner. Maybe they are just short staffed but it’s always done eventually by a friendly member.

I think Karbon Homes and Byker Trust are the worst ever and the level of toxicity is beyond words that they have eroded my trust and support and i wouldn't have them anywhere near me the worst is the gossiping from their supposed people working on repair there is one electrician and he ain't ever getting in my home ever again and truly beyond any words

I have had no trouble with the repairs department up to now. Being on My Karbon gives you the control of appointments and describe what type of repair so the tradesman knows in advance what he/she is dealing with. Very convienient. Although read on hear not so good. But regarding insulation/noise not good as having to complain and confusion who deals with it so not much done to address it.

Me and my partner have been trying to get a shared ownership property, we found some through Karbon Homes. I was asked to supply them with my bank statement to show i had the funds available, then I was asked to go through a financial check, even though I sent them my bank statement. The financial check is too get a mortgage in principle with the mortgage company associated with Karbon Homes, which i imagine have a lucrative contract with them, just to get to see the property which we may not like. What a ridiculous policy, which is just to fill the pockets of Karbon Homes, who are paid by the mortgage company who in turn make money.
Karbon Homes get government funding, what a corrupt and greedy principle of a way to run a company and especially so after you receive government funding from which we pay.

I tried to get a repair done and months later Im still trying. Karbon Homes don't do repairs it's just not in the Karbon DNA to repair anything . Karbon want tenants to pack up and leave so they don't have to repair and then the next tenant faces the problem never knowing that they are walking into a trap. Karbon is a well-oiled confidence trickster firm with glossy PR and smiley faces, but behind the facade, they are exploiting their tenants.

Karbon homes have brillent staff such as Deborah ((debs) today who sorted 5 repairs re times dates was polite and respectful an sounded very happy thank you 😁

Karbon repairs is a joke needed so many repairs since I moved in and I've had 1 temporary fix, also when your account is in credit they take forever to give you your money, also I've been paying £110pm for a furniture pack for almost 5years, I've been in touch to get rid of it as I can't afford it and still no response

Moved from South Tyneside council housing to karbon first won't to say I didn't want to move but it's a long story. Been here nearly 2-3 years the people whom work for karbon were very nice, but reading the reviews it makes karbon look bad. You get your good and bad reviews everywhere but why make an appointment to come and check your boiler and cancel twice, don't get this with others say no more! I spoke to the person who covers the area still never got back refs: tiles on the roof. They are soon on your back if you don't pay your rent on time by phone and email plus letter. I didn't want to put this but south Tyneside council housing can help you better. Let's hope karbon change after all the reviews people have put, Thanks for reading this.

I've been a tenant of karbon homes for 8years I experienced damp and gable end wall is saturated thy keep saying thy going Todo things as these never happen. but thy quick enough to take my rent. Thy say thy have good quality homes, thy are poor quality cheaply done karbon homes are shocking.

I have been with Karbon homes for over 10 years and their service has gone downhill dramatically.
I reported repairs on my doors and handles as all the wood had been split from wear and tear over the years.
It took 3 months for anyone to come out and even then they did not replace the doors. Only tried to put screws in already split wood. The handles lasted 2 weeks before the screws dropped out and the handles came off.

I have reported a repair about my boilers pressure dropping. This never got resolved and i have to re pressure my boiler constantly. I noticed a leak in my radiator and tried to tighten the valve to only make it worse. I then called an emergency repair. The man came out and spoke to me very abruptly saying I have split the whole radiator pipes?
When I first rented with karbon or cestira at the time. I had no problems, everyone was lovely and polite. Seems like nobody has the time of day these days to be nice and do a proper job

Waited over a year for my back door to get sorted still no further forward

I had someone out to check damp no work was done however they sent someone else out a few months later & wow the damp has gone, now it was my partner that was in and when i asked what walls were checked she could not tell me. We do still have the damp it was not a miracle and disappeared what are these people doing?

These guys left me homeless and in over £1500 debt. THey decided to allow somekne the right to rent out their spare room. That spare room was rented to me but during that time I lost my job. I tried to claim UC for rent like I have always done when renting a room but Karbon told UC that my landlord jad no right to sublet the room. In otherwords they reversed their decision. I had to move out and had nowhere to go. I was street homless for 4 month and had to pay back all the housing benefits . I was over £1500 in debt becaue of them.

Rented through karbon for almost 3 years

When my tenancy ended I was told to keep my direct debit open so that any money for my rent could be paid back to me. This was because i moved out mid month as I was buying a house.

Unbelievably they have just took a a full direct debit out for rent when I haven’t been there for a month.

Leaving me high and dry now paying a months rent and mortgage

Thanks karbon I now can’t afford to live for the rest of this month! Absolutely shocking.

Karbon homes. They are absolutely shocking the way they treat their tenants,especially when it comes to repairs.

One of their workers parks his bus-sized van outside of my bedroom window every day, waking me up around 6 every single day, and blocking my entire house from view. I can never get near MY OWN FRONT DOOR. Despite complaining to both him and the company multiple times and there being plenty of space to park elsewhere, it continues. A lovely, caring company, clearly!

Absolute joke of a company. Electrical socket for the cooker blew and started to spark in the kitchen. Rang to book a repair in and they said their next available appointment was in 18 days, and to just eat microwave meals until then. Cheeky person on the phone even told me to buy an air fryer. Never use this company

I regret applying for this property I now feel stuck in after a year and a half. Constant lies from call centre staff meaning they must have a massive training issue and a hugely outdated computer system it would seem.
Repeated no shows for repairs. 6 months to replace the boxing for the boiler flu however they didn't replace the vents in it. Fingers crossed I don't have a buildup of fumes while I'm smoking on the toilet. I survived the electric light cord fitted inside my shower until they moved it at my request lol
I've paid to have work done rather than deal with the incompetence of the staff at Karbon. I'm disabled but so far the only thing that effected was I'm not entitled to the new bathroom that the rest of the street got.
This company employs some great people unfortunately they don't have enough staff or the infrastructure to meet the needs and safety of the tennants.
Id recommend seeking legal advice for the tennants facing issues.

Just want to say thank you for my new door today have waited a long time for repairs done and do get very frustrated with karbon homes but spent a few times chatting with the people who come to do repairs and some of them are decent and have explained they are frustrated too waiting times for parts and having too many jobs on as not enough staff have resulted in them been delayed still don't feel higher up help any and antisocial behaviour is still a massive problem and probably will always be.But again thank you to those that have done repairs and helped me massively in the last few months .