JYSK Omdömen 

Purchased a gravity chair last year & it wasn’t the cheapest but the build quality seemed to look better than the ones you see in bargain stores which I have owned in the past & left them out in all weathers. & they held up pretty well . I’d purchased a shed & the old gravity chairs looked tired & I purchased one from here & I also liked the khaki green as most in cheaper stores are black .its been kept in the shed & I used it a handful of times last yr with the on off British summer & then I’ve used it 4 times this year . I’m not that young & neither overweight but today there was a almighty creek & both the arms at the back broke at the same time which caused me to fly backwards & I was holding a coffee which was hot . This failure of both arms must be a design flaw . I’ve burnt myself & hit my head on the rear fence . These are shockingly made . They might look good but beware . With it being just over 12mnth a return seemed to be pointless so it’s out for the scrap man & I’ve gone back to the bargain store & bought one much cheaper which looks not as well made as there’s but at least I know looking well made doesn’t necessarily mean well made . Today I got sunburnt but also coffee burnt as-well . If this is the type of things that happen with there products I’ll leave well alone from this store in future .

On August 3rd, I purchased a bed that I received on August 7th. After unpacking, I discovered that one of the key components was damaged, making it impossible to assemble. I filed a complaint that same day, and was informed by customer service that they were experiencing a high volume of complaints and were unable to process my complaint within the stated timeframe. I had planned to purchase a complete bedroom, living room, and dining room set from Jysk, but based on the customer service's treatment, I'll be purchasing the remaining furniture from other suppliers.

I bought a dining table from JYSK Ennis road Limerick, and on delivery, we noticed a big crack on the backside of the table. We have spent over €15,000 euro on furniture from them, so this was very disappointing. When we requested a refund or for them to take the damaged table back, the JYSK manager (Paullina) was extremely rude and unprofessional. She raised her voice and was very aggressive when we asked for a refund. On top of that, she didn’t seem to understand most of what we were explaining, which made the whole situation even more frustrating. For such a big purchase, I expected far better quality and customer service. I would not recommend JYSK to anyone looking for reliable furniture or respectful treatment.

Got my sofa bed damage in one place on fabric. Customer service ignore my claim and emails. Quality us low same like Customer service. Not recommended jysk ireland.

Had an issue with Ashbourne branch and without going into detail as it's the customer service that counts,I found the customer service to the call centre was excellent. My issue was referred back to the Ashbourne branch.i was dealt with by the Manager Anna McCormack who resolved my problem very effectively and promptly. Excellent customer service by both the call centre and Anna. I wish all companies were as efficient. A very happy regular customer

Bought the 4 drawer Limfjorden unit.
Was a bit flimsy but was cheap so didn’t expect much .
However firstly the there was a bag of screws missing which I had to replace at an additional cost as I was under pressure to finish the project.
Then it turns out some of the pre drilled holes to attach the bottom two 5a parts were drilled incorrectly.
This caused a huge gap above the second last drawer and left no room to insert the bottom drawer.
Looks like this flaw was flagged as far back as 2021 and jysk continue to sell this faulty batch.
Customer care were useless.
I will never spend a penny here again

Sort yourselves out regarding store collection. It’s ridiculous that you cannot send someone else for collection. As someone who cannot leave the house am I not entitle to purchase items?

Tried phoning but they either don't answer or hang up before I can speak. So I've gone and bought the items elsewhere because I'm not going to drive to the store and discover they are out of stock. This has happened before.

Bought a mattress from JYSK and it’s been nothing but problems. It felt fine in the store, but after a few nights it started sagging and offering no support. It’s uncomfortable and already causing back pain. I tried to return it but the return policy is strict and customer service wasn’t helpful at all. They just kept repeating their policy instead of trying to solve the issue. For the price, the quality is terrible. I expected better. Not worth it.

Order number 4054360892
I purchased an air mattress from jysk online and emailed them it's not working they stated to return to the store . There policy states no time limit for return and they put me in trouble never replaced. Staff in Liffey valley store was too rude named Thomas . I ask jysk kindly be responsible for your policy what you say you guys never do . Never ever gone by anything ever. Worst experience 0.1/10is my rating

I visited your Liffey valley store on 10th July to collect my office chair. The package was quite heavy, so I requested assistance from one of the staff members.

While waiting, I noticed a staff member happily assisting another customer by carrying four plates to her car. However, when I requested similar help, he appeared reluctant and declined. When I asked why he was unwilling to assist me, he responded that the customer he helped was alone. I found this reasoning concerning, as I was also struggling with a large, heavy item.

When I pointed out that his response was inappropriate, he chose to ignore me rather than engage respectfully. This experience left me feeling uncomfortable and wondering whether gender or other biases might have influenced his behavior.

I believe in fair and respectful treatment for all customers and hope this matter will be looked into seriously. If you require any further details, please feel free to contact me.

A staff member in Clonmel could not help me buy an item in Parkway Limerick. She also couldn't liaise with Parkway, instead giving me their number, so I spent 20 mins on my phone, sitting in Jysk Clonmel, waiting for a response. Bottom line was that they MAY have still had item in Parkway (the system is apparently unreliable) but the next agent couldn't get through to them. Even if she did, I would still have to drive to Limerick from Tipp just to pay for DELIVERY of the sizeable item to Tipp. Obviously I will work to find a more accommodating company. JYSK👎👎👎I gave 1 because the staff were friendly & understanding, as well as somewhat embarrassed about the disjointed service...However, they were ultimatley unable to help me because of JYSK policy 🤔

So a few days ago I came into jusk in Portlaoise from Carlow with my wife when we arrived at the store we were greeted at the counter by a young chap called Sam or Sean we had placed an order online and when we asked him that we place the order online he huffed out of him is attitude towards us was very unpleasant he seemed very rude when we want to do enquire about other products he simply did not want to give us any information when they brought the desks out to us the man wanted me to lift both of the desks by myself out to my car which I said no that you will wheeled them out of my car which he did I asked him would he give me a hand lifting them into my car and he said no that he's not insured to lift anything outside of the shop keep in mind these boxes were extremely heavy my overall experience in the shop is shocking and I will not be returning the management must do something about their staff and the way they speak to their customers

Brilliant service, ordered Sunday delivered Tuesday, got emails updating me all along

Will buy from them again

Awful. Ordered to the value of 400 euro. Almost a month later and I called for the 2nd time to find out where my order was, only to be told that the order should have never went through as items were out of stock. Disappointing. Sean in customer service, lovely and helpful, but the company? Will never order from here again.

Thank you Vera from jysk parkway retail park Limerick. You made a very stressful job easy and stress free for me. She is very knowledgeable of the shop layout and products. Also so sweet and kind and went that extra mile to help me and showed me so much patience. (I was rushing shopping for full bed linen for my dad out of hospital. He's immune suppressed so needed everything new). Thank you again Vera

Ordered an item for click and collect which they said was in stock drove from Tallaght to Liffey Valley went into the shop was told that they had not got the item after getting an Email confirming it was ready to be collected the staff were no help whatsoever I would not recommend this store to anybody. So Disappointed

extremely poor company to deal with ordered a mattress. when i ordered the mattress it showed in stock
got emails that it was delayed and then another week later delayed again -and then 3 weeks later got email to say the I cancelled the order which is not the case

if it is not in the showroom would advise not to buy

Purchased a ullehouse garden sofa set with table.after 2 years the rattan was breaking on corners and was brittle.contacted there support team dealt with a man named felippe .the customer service was excellent .they replaced it with no problem at all.brilliant after sales service.very impressed with this company

Very disappointed. A small order out in for Dublin before lunch time, expected it to be despatched same day. No sign. Can’t leave the house to pick it up even if I knew which store was fulfilling the order. Ridiculous